5 Tips For Improving Your Customer Service

1. Personalize Your Customer Support

Personalizing Your Customer Support

Personalizing your support efforts to meet your customers at their preferred language has the opportunity to create lasting benefits for your organization.

Personalizing Your Customer Support• Catering content and support communication to meet your customers at

their language has the ability to improve international CSAT scores

• Speak your customer’s language by integrating a translation provider such as Translate.com along with your customer support software.

2. Consolidate Technology

Consolidate Technology

• Looking at the top customer service trends for 2016, Forrester Research concluded that a consolidation of the customer service technology ecosystem would take place (Forrester).

Learn More About Integrating Translate.com Into Your Support Software

The technology ecosystem of customer support is becoming more centralized.

• Consolidate your translation and customer support technologies with one interface. Customer support software options like Desk.com and Zendesk have app stores that integrate their platform with Translate.com’s services.

Consolidating Technology

3. Globalize Your Customer Support

Globalize Your Customer Support

Increased Customer Retention• On average, businesses that offered global support for multilingual

customers increased their chances of turning those customers into recurring ones by 74% (CSA).

• Integrating Translate.com into your customer support software gives your support team fluency in more than 94 language pairings.

Taking your customer support global allows your brand to increase global CSAT scores and increase retention rates.

4. Language Matters

Language Matters“It is extremely easy to say the right thing, but to say it wrong. Actively work on the language that is used in customer interactions” Micah Solomon

Conveying Tone• Conveying your company’s tone is essential for upholding branding when offering support to

customers. High quality translations allow brands to maintain tone and ensure it isn’t lost in translation.

Learn More About Conveying Tone to Foreign Language Customers

• Take advantage of human translators for your global support communication. Relying solely on machine translations can be tempting because of price and speed, but won’t offer the necessary degree of quality and accuracy.

5. Humanize Your Brand

Adding a humanistic touch to your brand has the ability to please customers.

Customers appreciate self sufficiency, but not eliminating human interaction completely

• Maintaining a humanistic touch can be done easily through your customer support team.

• Have your customer support reps address consumers by first name to add a personal touch.

Humanizing Your Brand

Learn More Here

Sales@translate.com |(312)818-2403

Translation technology, simplified for support teams.

How long does it take to give your customer support team fluency in more than 96 language pairings? Minutes.