5 keys to managing information as an asset: the ultimate governance challenge
DESCRIPTION
If you're reading this, then you likely already know that information is as important an asset to your organization as its bank accounts, customer lists, and office chairs. But having this knowledge is but the first step – next, you must get your organization to actually behave as if this were true! This is no easy task, in no small part because a great many managers and senior executives still don’t realize they have to handle their information at least as protectively as they do their wallets. And for sure, most end users don’t think about it much at all. This presentation helps you take your internal conversations about protecting, connecting, and sharing your business data, documents, images, and other content types to a more strategic level, one in which your bits of intellectual property are respected as the business-critical resources they are.TRANSCRIPT
Steve WeissmanHolly Group
5 Keys to Managing Information as an Asset
The Ultimate Governance Challenge
The Info Gov Guy!
What’s Information?
What’s Information? Customer lists
Financial reports
Contracts
Payables/receivables
Emails + attachments
Correspondence
Market intelligence
Staff experiences
What’s Information? Customer lists
Financial reports
Contracts
Payables/receivables
Emails + attachments
Correspondence
Market intelligence
Staff experiences
Structured UNStructured
What’s an Asset?
What’s an Asset?Computers and cubicles
Office desks and chairs
Bank accounts
Intellectual property
Best practicesImage: www.brandyoubrilliant.com
What is ‘Information as an Asset’?Knowledge or facts that are valuable to and owned by you
What is ‘Information as an Asset’?Knowledge or facts that are valuable to and owned by you
Image: www.icmc2008.net
Elements of Information Value
© Holly GroupAll Rights Reserved.
Elements of Information Value
© Holly GroupAll Rights Reserved.
Missing or poor data? - No utility.
Elements of Information Value
© Holly GroupAll Rights Reserved.
Elements of Information ValueMissing or poor data?
- No utility.
Missing or wrong context? - Not meaningful
© Holly GroupAll Rights Reserved.
Missing or poor data? - No utility.
Missing or wrong context? - Not meaningful
Elements of Information Value
Mismatched formats? - Not shareable.
© Holly GroupAll Rights Reserved.
© Holly GroupAll Rights Reserved.
Missing or poor data? - No utility.
Missing or wrong context? - Not meaningful
Elements of Information Value
Mismatched formats? - Not shareable.
Improper medium?- Not receivable
Elements of Information ValueDecisions regarding one
strand affect all the others.
© Holly GroupAll Rights Reserved.
Elements of Information ValueDecisions regarding one
strand affect all the others.
They all thereforemust be continually well
orchestrated in order to maximize value!
© Holly GroupAll Rights Reserved.
To Know ≠ To Do The doing is the hard part!
Action Plan1. Make a commitment
2. Be holistic
3. Assess risks
4. Contemplate metrics
5. Develop policies
Image: www.kent.ac.uk
1. Make a Commitment From the boardroom to the
mailroom
1. Make a Commitment From the boardroom to the
mailroom Easier said than done
2. Be Holistic Inventory everything
2. Be Holistic Inventory everything –
including your processes
2. Be Holistic Include hard and soft copy
information
2. Be Holistic Encompass data, documents,
infrastructure, and humans!
3. Assess Risks Missed opportunities as well
as FUD*
* Fear, Uncertainty, and Doubt
3. Assess Risks Opportunity to derive
Maximum Total Value®
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3. Assess Risks Opportunity to address
vulnerabilities
4. Contemplate Metrics “You can’t improve what you
don’t measure”
4. Contemplate Metrics Instances of unauthorized
access: attempts and successes
Number of exceptions to be handled
Time spent finding needed information
Incomplete/overly long search results
4. Contemplate Metrics Be practical when setting goals
10 seconds to return meaningful search results may be OK if it’s 25 seconds (or impossible!) today
5. Develop Policies Don’t have one? Get one!
Image: blog.equens.com
5. Develop Policies Be inclusive in their
development
5. Develop Policies Be sure to encompass:
Information security, ownership, and usage
Procedures for propagating concept of information as an asset
Processes for enforcing compliance
In Other Words: It’s Governance!
In Other Words: It’s Governance!
Thank You!Yours free for attending today:
Governance Guide to Information as an Asset
http://bit.ly/infoasset
Minister of Process & Information BettermentHolly Group–––––617-383-4655@[email protected]
Steve Weissman
The Info Gov Guy!
Member, AIIM Company of FellowsPresident, AIIM New England Chapter
Governance Guide to Information as an Asset
- http://bit.ly/infoasset -
CERTIFIEDINFORMATIONPROFESSIONAL