5 books every hotelier should read

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Post on 15-Jul-2015




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    5 Books Every Hotelier Should Read

    If you find yourself posted up by the pool this summer or taking a break from

    emails before you turn in for the night, consider winding down with a few of

    these great books. You will read about plenty of industry tips, whether it is

    directly relevant or gives you a solid foundation for a philosophy you can build


    Recently, I came

    across five books

    that captivated my

    attention and were

    quite informative.

    These books are a

    must-read as they

    will re-frame your

    mindset and alter

    the way you

    conduct yourself in


    these books will help you understand who you want to be and where you want

    to be.

    We recommend these 5 books for every hotelier:

    Contagious by Jonah Berger

    No one will know how fabulous your property is if no one knows that it exists.

    Berger explores the science behind word-of-mouth advertising and how to

    make your hotel popular. In an industry that is vying for the attention of

    guests, who doesnt want to be popular?

    100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to

    Know and Do by Peter Venison

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    Venison has been on the curriculum of many a hospitality school programs.

    This book is his follow-up to Hotel Management. This easy-to-digest book

    gives plenty of pointers from someone who knows the industry inside and out.

    Start with Why by Simon Sinek

    People dont look for your brands what, they buy your brands why. A

    great marketing strategy will catapult your property to success. Simon Sinek, a

    TED speaker and leadership expert, offers advice to help readers find their

    why and tells them how to capitalize on it.

    Its worth repeating: people dont buy WHAT you do, they buy WHY you do


    Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute

    One of the hospitality industrys biggest names appeals to both adults and kids

    alike. Disney shares the secrets of their quality customer service. Whether it is

    in a hotel, restaurant or theme park, making guests feel like they are royalty is

    Disneys specialty.

    Without Reservations: How a Family Root Beer Stand Grew into a Global

    Hotel Company by J.W. Bill Marriott, Jr.

    Get the background story and the road map for the success of hotel giant

    Marriott International. Marriott, Jr., passes down his fathers knowledge and

    insights for the future of the industry. Even if it might not be the type of

    property you would be aiming to grow and manage, it is important to know

    who your competition is.

    As a hotelier, you probably feel that you have enough to worry about, with all

    your staff and having to keep an entire establishment running 24 hours a day.

    However, as the travel industry is continuously re-inventing itself with new

    trends and technology, it is very important to stay informed.

    To read more information rich articles related to the hospitality industry,

    please visit: http://www.hotelogix.com/blog/