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5 Books Every Hotelier Should Read

If you find yourself posted up by the pool this summer or taking a break from

emails before you turn in for the night, consider winding down with a few of

these great books. You will read about plenty of industry tips, whether it is

directly relevant or gives you a solid foundation for a philosophy you can build

upon.

Recently, I came

across five books

that captivated my

attention and were

quite informative.

These books are a

must-read as they

will re-frame your

mindset and alter

the way you

conduct yourself in

workplace.Basically,

these books will help you understand who you want to be and where you want

to be.

We recommend these 5 books for every hotelier:

Contagious by Jonah Berger

No one will know how fabulous your property is if no one knows that it exists.

Berger explores the science behind word-of-mouth advertising and how to

make your hotel popular. In an industry that is vying for the attention of

guests, who doesn’t want to be popular?

100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to

Know and Do by Peter Venison

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Venison has been on the curriculum of many a hospitality school programs.

This book is his follow-up to “Hotel Management.” This easy-to-digest book

gives plenty of pointers from someone who knows the industry inside and out.

Start with Why by Simon Sinek

People don’t look for your brand’s “what,” they buy your brand’s “why.” A

great marketing strategy will catapult your property to success. Simon Sinek, a

TED speaker and leadership expert, offers advice to help readers find their

“why” and tells them how to capitalize on it.

“It’s worth repeating: people don’t buy WHAT you do, they buy WHY you do

it.”

Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute

One of the hospitality industry’s biggest names appeals to both adults and kids

alike. Disney shares the secrets of their quality customer service. Whether it is

in a hotel, restaurant or theme park, making guests feel like they are royalty is

Disney’s specialty.

Without Reservations: How a Family Root Beer Stand Grew into a Global

Hotel Company by J.W. “Bill” Marriott, Jr.

Get the background story and the road map for the success of hotel giant

Marriott International. Marriott, Jr., passes down his father’s knowledge and

insights for the future of the industry. Even if it might not be the type of

property you would be aiming to grow and manage, it is important to know

who your competition is.

As a hotelier, you probably feel that you have enough to worry about, with all

your staff and having to keep an entire establishment running 24 hours a day.

However, as the travel industry is continuously re-inventing itself with new

trends and technology, it is very important to stay informed.

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