4 simple steps to bill it
DESCRIPTION
How to bill more for your IT services and get the money flowing in! Always a popular topic amongst IT service providers is the the subject of billing for all that hard work done and often also for items sold such as computer hardware and software.TRANSCRIPT
4 Simple Steps to Bill ITHow to bill for your IT services and get the money flowing in!
Log IT
First step is opening a support ticket.Tickets can be created via phone or email.Tickets linked to customer accounts.Tickets are assigned to relevant staff.Alerts are sent to appropriate people.Work begins on resolving the issue.
Solve IT
Technicians work on resolving the issue.Tasks are created for jobs which need doing.Appointments are made for onsite if required.Replacement parts/hw deployed if needed.Internal knowledge base may be consulted. All tasks completed, all issues resolved.
Charge IT
As work progresses, Charges logged.Each task, appointment, ticket, hour worked.Charges depend on Contract types and SLA’s.MSP contracts, fixed price, all you can eat, recurring, hourly, monthly, per ticket, and more.Track all this with a PSA application.
Bill IT!
All logged Charges are compiled & tallied.Discounts, offers and custom pricing applied.Sent to accounting and invoices generated.Customer is billed and you await payment.Generate Reports on all aspects of billing.Automate this entire process with software!
Professional Services Automationfor IT Service Providers
by CommitCRM
Download your FREE trial here!