37110796 hcl-project-report

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In the Partial Fulfillment for the degree of BBA (Bachelor of Business Administration)(SESSION 2008-2011)

Reporting Manager: Submitted By:Mr. Mandeep Singh Saini Vikas Dalmia 16116Training Incharge: BBAMr. Tanvir Singh Noor


BBA is stepping stone to management career. In order to achieve practical, positive and concrete results the theoretical knowledge must be supplemented with exposure to real environment. Theoretical knowledge without practical knowledge is of little value. Theoretical studies in classroom are not sufficient to understand the functioning of complex and large sized organizations. Therefore, it becomes necessary to undergo any project work. Practical supplements the theoretical studies i.e. it covers what is left uncovered in classroom. It exposes a student to invaluable treasures of experiences. I took my project with HCL. Project work is part of circulation which helps us to co-relate our theoretical concepts with practical experiences. The topic that I have taken for project is To Study the Market Expansion of HCL. has been suggested by Mr. Tarun Kumar(Business Development Executive of HCL). Accomplishment and achievement of goals is the major aim of any organization and these goals are achieved by proper planning.


Nothing concrete and desired can be achieved without an optimal combination of inspiration and perspirations. We would like to take an opportunity to thank those whose valuable suggestions and support resulted in the completion of this research endeavor. First of all I would like to express our gratitude to Mr. Tanvir Singh Noor, my training incharge and Mr. Mandeep Singh Saini, my reporting manager, whose time to time involvement, guidance and support helped us in completing this project. I would like to thank the respondents who whole heartedly cooperated in providing information. Last but not the least we are very grateful to all those who helped us in one way or the other at every stage of the project.

Brief Introduction

HCL is working with thousands of companies and their IT issue since the beginning of the electronic revolution in India. HCL is one of the leading global Technology and IT enterprises. The HCL Enterprise comprises two companies listed in India HCL Technologies and HCL Info systems. HCL is 35 year old enterprise, founded in 1976 in India. The HCL team comprises 34,000 professionals of diverse nationalities, operating across 16 countries including 300 points of presence in India. HCL has global partnership with several leading Fortune 1000 firms, including several IT and Technology majors.



1.HCL Intro1

2.TimeLine of HCL7

3.Awards win by HCL 19



6.SWOT Analysis31

7.Findings,Conclusion & Suggestions33



HCL Info systems is Indias premier information enabling company. Leveraging its 3 decades of expertise in total technology solutions, HCL Info systems offers value-added services in key areas such as system integration, networking consultancy and a wide range of support services.HCL Info systems is among the leading players in all the segments comprising the domestic IT products, solutions and related services, which include PCs, Servers, Office Automation, Networking Products, TV and FM Broadcasting solutions, communication solutions, System Integration, Digital lifestyle Solutions and Peripherals.HCL has direct sales, channel sales and retail sales network pan India. Continuously meeting the ever increasing customer expectations and applications, its focus on integrated enterprise solutions has strengthened the HCL Info systems capabilities in supporting installation types ranging from single to large, multi-location, multi-vendor & multi-platform spread across India.HCL Info systems, today has a direct support force of over 2800+ members, is operational at 360+ locations across the country and is the largest such human resource of its kind in the IT business in India. HCL Info systems has pan India presence across metros and non-metros.HCL Info systems manufacturing facilities are ISO 9001-2000 & ISO 14001 certified and adhere to stringent quality standards and global processes. With the largest installed PC base in the country, four indigenously developed and manufactured PC brands Infiniti, Busy bee, Beanstalk and Ezeebee and its robust manufacturing facilities. HCL Info systems aims to further leverage its dominance in the PC market. It has been consistently rated as top player in PC industry by IDC.The Infiniti line of business computing products is incorporated with leading edge products from world leaders such as Intel. Constant innovation to meet the customized requirements of its customers has enabled HCL to create the trusted ICT infrastructure platforms, powerful value adds like HCL Embedded Control & Continuity (HCL EC2) technology and the future generation of digital lifestyle enablers.The office Automation segment has strategic alliances with industry leaders to provide services in various domains which include Audio Video system integration solutions, broadcasting solutions, imaging products and solutions. The company has strategic alliances with world leaders for voice and video conferencing solutions. TV and FM Broadcasting solutions and for imaging products and solutions to provide documentation products like copiers, MFDs, Duprinters, laser printers and large format printers.

The channel Business of HCL Info systems has an extensive network of over 3000+ resellers across 800 locations. It has actively promoted the penetration of PCs in the home and the small office/home office (SOHO) segments.HCL Infinity Ltd, 100% owned subsidiary of HCL Info systems Ltd. is a class A ISP focusing on providing the corporate networking services like Virtual Private Network. Broadband Internet Access, Internet Telephony Hosting and Co-location services designing and deploying Disaster Recovery Solutions & Business Continuity solutions, Application services, Managed security services & NOC services over its state-of-the-art IP/MPLS network and end-to-end contact centre solutions.


To become a Total Quality Institute and contribute effectively towards national development in the era of rapidly changing global economy and ensure prosperity for the mankind at large.


The Institute will strive hard to train human beings to become dynamic, committed & self-motivated Total Quality Professionals of very high intrinsic value, technically sound, emotionally balanced, spiritually high, socially sensitive having responsibility, accountability & self-esteem in partnership with parents, corporate, academics & government to meet the rapidly changing multi-dimensional and multi-spherical futuristic challenges of the contemporary world.

HCL value centric and not volume centric believe in Employee First believe in listening believe in trust, transparency and flexibility believe that my relationship would sustain purely based on the value I deliver to my customers the most hungry team in the IT landscape today .

Shiv Nadar and HCL Founder of HCL, born in Tamil Nadu. Started HCL in 1976. An electrical engineer from Coimbatore Worked with Cooper Engineering as a systems analyst and as a senior management trainee at DCM in 1968 Started microcomputer with 5 other partners in 1975.

The beginning.. Begin with calculators Launched first microcomputer in 1977 Started diversified appl. Development.


1976Hindustan Computers Limited (HCL) born.1977Distribution alliance formed with Toshiba for copiers.1978HCL successfully ships in-house designed micro-computer at the same time as Apple. The Indian Computer Industry is born.1980HCL Introduces bit sliced, 16-bit processor based micro-computer.1983Indigenously develops an RDBMS, a Networking OS and a Client Server architecture, at the same time as global IT peers.1986HCL becomes the largest IT Company in India.1988HCL introduces fine grained multi-processor Unix-3 years ahead of Sun and HP.

1990Data Quest marks HCL no. 1 amongst Top Ten computer giants.1991HCL Ltd. And Hewlett Packard, USA, partner to form HCL-Hewlett Packard Ltd.JV develops multi-processor UNIX for HP-heralds HCLs entry into contract R&D. 1994Distribution alliances formed with Ericsson Switches and Nokia Cell Phones.

1997HCL Info systems is formed.HCLs R&D spun-off as HCL Technologies- marks advent into software services.JV with Perot Systems, stake divested in 2003.1999Initial Public Offering made by HCL Technologies Ltd.Formation of Global Board of Directors.2000Large Contracts won from Bankers Trust, KLA Tencor, Cisco, GTech, NEC among Others.2001JV with Deutsche Bank- DSL software formed.HCL BPO Incorporated.Acquired British Telecoms Apollos contact centre in Belfast, Northern Ireland.HCL Info systems becomes largest Hardware company.

2002Strong pursuit of nonlinear strategy to widen services portfolio; several JVs and alliances formed.Strategic alliance forged with Jones Apparel Group, Inc. a fortune 500 company.