3300 primer 8.0.2

3300 Primer

Student Manual

Issue 8.0.2

3300 ICP Primer

ii 3300 Primer Cover.doc

Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from MITEL Corporation.

Trademarks Mitel, SX-2000 and SUPERSET are trademarks of Mitel Corporation.

Windows is a trademark of Microsoft Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

® ™ trademark of MITEL Corporation.

© Copyright 2007, MITEL Corporation

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from Mitel Corporation.

System Overview

In this module you will:

Identify the nine 3300 ICP Controllers

Identify the hardware configurations of the 3300 ICP

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System Overview

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3300 Controllers

3300 ICP system software supports nine variants:

MXe – Medium Switch - Embedded

MXE Server

CX – Compact Switch

CXi – Compact Switch with an Integrated Layer 2 Switch

AX – Analog Switch

MX – Medium Switch

LX – Large Switch

100-User Controller

250/700-User Controller

Mitel no longer ships the MX, LX, 100 or 250/700-User Controllers, but continues to support installed units in the field.

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The MXe Controller has two hardware configurations 300 IP phones (MX mode) and 1400 IP phones (LX mode). The MXe Controller supports up to four FD Pers, eight Network Service Units (NSUs), and four Analog Service Units (ASUs) or ASU IIs, as well as an embedded Analog Main Board. It can be fitted with a redundant power supply as well as a redundant hard drive.

Mitel Communications Director running on the MXe Server supports up to 5000 active users and up to 5600 IP devices.

The CX and CXi controllers support a smaller line size. Both controllers support up to 100 users. The CXi is an office in a box, which includes an 802.3af compliant 16 port layer 2 switch, an Internet Gateway, and a firewall.

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The AX controller supports up to 100 IP users and is ideal where a high density of analog devices is required.

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The MX Controller supports up to 200 users. The MX Controller is an expandable system that supports up to two FD Pers, four NSUs, and two ASUs or ASU IIs.

There are two hardware configurations of the LX Controller, 700-users and 1400-users. The LX Controller supports up to four FD Pers, eight Network Service Units (NSUs), and four Analog Service Units (ASUs) or ASU II.

NOTE

References made to the 3300 ICP apply to all models. Variant-specific information will be clearly indicated with a notation “MXe”, AX, “LX”, “MX”, “CX” or “CXi.”

Hardware Components


Identify the internal and external components of the 3300 ICP controller

Review Layer 2 Ethernet switch requirements

Learn what an NSU is and how to connect it to the system

Differentiate between the different Peripheral Interface cards

Recognize the different card modules and their uses

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MXe Controller

The 3300 ICP controls runs the entire voice switching system.

The front of the MXe controller cabinet provides access to:

Two 10/100/1g LAN Ethernet ports to connect to a Layer 2 switch

A 10/100 DMZ/WAN Internet/Firewalled port

Connection Status LEDs

Four Copper Interface Module (CIM) ports to connect to ASU IIs, ASUs and/or Universal ASUs

An alarm port

A printer port

Four Expansion slots for Mitel Mezzanine Cards (MMCs)

An RS-232 maintenance port

Three alarm LEDs

A Remote Alarms On/Off button

A reset button

The back of the controller provides access to:

Chassis Screw

A Hard Drive

A protective ground connector

A power supply

Optional Analog Main Board

A second hard drive bay

A second power supply bay

3300 ICP Primer


There are two modes of the MXe controller. The basic MXe controller (MX mode) supports up to 300 IP phones. The MXe controller with a second processor (LX mode) supports up to 1400 active IP phones and up to 5600 configurable IP devices.

The optional Analog Main Board (AMB) provides connectivity for analog trunks and telephones including:

Four ONS CLASS Circuits

Six Loop Start (LS) CLASS trunks

Two Power Fail Transfer Circuit

One Music On Hold Port

One Loudspeaker Paging Port

The four CIM ports support combinations of up to four Analog Service Units (ASU) as ASU IIs, ASUs or Universal ASUs.

It also supports combinations of up to eight Network Service Units (NSUs) or up to four Fiber Distributed Peripheral Cabinets (FD Per).

The MXe Ethernet Ports support Rapid Spanning Tree Protocol (RSTP)-enabled Ethernet switches.

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The IP phones are connected to a Layer 2 Ethernet switch. Mitel does not supply the Ethernet switch, but many models in different sizes are available commercially.

The Ethernet switch is connected to the Local Area Network (LAN) port on the MXe controller with a CAT5 cable.

The IP phones require a power source.

3300 ICP Primer


Devices found within the MMC Expansion slots include:

Dual Fiber Interface Module (FIM), used to connect to NSUs, Peripheral and DSU Cabinets

T1/E1 Dual Framer Module, used to provide 24 B-channels for T1 or 30 B channels for E1 digital trunking

T1/E1 Combination Framer Module, used to provide one T1 or E1 link for digital trunking

Quad BRI Module, used to provide digital trunking with 2 B-channels and 1 D-channel for each port

A Digital Signal Processor (DSP) module to supply additional resources required for voice mail ports, call compression, or features such as three-party conversations

Quad CIM Module used for connection to an Analog Service Unit, Universal ASU, or ASU II.

Each MMC expansion Slot can support one module.

Any module can be fitted into any expansion slot.

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The ASU II, ASU and Universal ASU support analog phones and trunks. Eight ASUs can be connected to the MXe controller using copper cables.

3300 ICP Primer


The MXe controller provides access to digital trunks using the optional T1/E1 Dual Framer or T1/E1 Combination Framer and the Quad BRI Framer.

The T1/E1 Dual Framer or T1/E1 Combination Framer trunks connect to the Public Switched Telephone Network (PSTN) or Private Network.

Each port of the T1/E1 Dual Framer or the single port of the T1/E1 Combination Framer supports T1/D4, ISDN-PRI, or QSIG Digital Trunks, DPNSS/MSDN and E1 capability.

Like the T1/E1 Dual Framer, the Quad BRI Framer provides digital trunks to the PSTN. The Quad BRI Framer is not supported in North America.

The MXe controller uses the Dual Fiber Interface Module (Dual FIM) to provide fiber interface to the Network Service Unit (NSU) and its Digital Trunk connections.

Like the Dual Framer, the NSU supports two Primary Rate Interface (PRI) ISDN T1 links, as well as T1/D4, Digital Private Network Signaling system (DPNSS) or Mitel Services Digital Network (MSDN) and E1 links.

Up to eight NSUs can be connected to the MXe Controller.

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In support of legacy systems, T1 circuits can be housed in a Digital Service Unit (DSU), which is connected to the Dual FIM in the Controller with a fiber cable.

The MXe Controller supports the legacy SX-2000 Fiber Distributed Peripheral node (FD Per).

3300 ICP Primer


MXe Server

The MXe Server, based on the MXe Controller (1400 user), increases performance and capacity. The MXe Server supports up to 5600 active users and comes with redundant hard drives, a RAID controller and dual power supplies shipped as part of the standard MXe Server package. The MXe Server runs the Mitel Communications Director, Mitel's new high performance communications processing software.

It is very similar to the MXe Controller except it:

• includes an Applications Processor Card (APC)-MXe with a battery to supply the non-volatile RAM.

• supports only the Mitel Communications Director software application and IP sets.

It does not

Contain an Analog Main Board (AMB)

Support the T1/E1 Dual Framer, T1/E1 Combination Framer, Quad BRI Framer or Quad CIM modules.

Support TDM sets or trunks

The four embedded CIM ports are inactive.

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CXi and CX Controllers

The front of the 3300 ICP CXi controller cabinet provides:

An Ethernet expansion switch port

An Internet/Firewalled port

Two USB Ports (reserved for future use)


A reset button

3 MMC Expansion Slots

A Power LED

An Alarm LED

A Hard Drive LED

A powered 16-port Layer 2 switch


A protective ground

A power connector

Two cooling fans

Music On Hold (MOH) connection

A Loudspeaker Pager Port

4 ONS Ports

6 Trunk Ports

3300 ICP Primer


The CXi Controller supports up to 100 IP phones, four analog devices, and six analog Loop Start CLASS trunks. An Analog Options board may be added to expand the basic system to include 12 LS CLASS trunks, and up to 8 analog devices.

The CXi has two visible MMC expansion slots and one internal expansion slot. The internal slot is designed to accept a DSP Module and the external slots are designed for the T1/E1 Combo Module, Quad CIM Module or the BRI Module.

The internal layer 2 switch within the 3300 CXi also provides power to any attached IP phones.

The CX Controller provides the same functionality as the CXi, but without the 16 port Layer 2 switch.

NOTE: The CXi and CX controllers cannot be expanded by adding FD Peripheral Cabinets, DSUs, or NSUs.

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Ethernet Switch The IP phones are connected to a Local Area Network (LAN) through a Layer 2 Ethernet switch.

Category 5 (Cat5) cabling must be used between the IP phones and the Layer 2 switch.

The 3300 ICP MXe, CX, LX and MX controllers are also connected to the LAN through a Layer 2 switch.

The ports of the Layer 2 switch must support 100 Mbps, full duplex connections.

The Ethernet switch is customer supplied. Layer 2 switches are available in a variety of sizes from different vendors. Mitel does not supply this equipment.

Up to sixteen IP phones can be connected directly to the integrated Layer 2 switch of the 3300 ICP CXi controller.

If more than 16 IP phones are required, an external Layer 2 switch can be connected to port 17 of the 3300 ICP CXi Controller.

3300 ICP Primer


AX Controller

The AX controller supports up to 100 IP phones.

The controller front panel consists of the following components:

System LEDs - Alarm, Hard Drive, Power/Status

Fan intake.

The controller rear panel consists of the following components:

One power supply unit

Fan complex

Controller card

12 line card slots

Protective ground

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The Controller card in the AX controller rear panel consists of the following components:

Two 10/100 BaseT Ethernet LAN ports (RJ-45 connector)

One DB-9 maintenance port

System LEDs - Alarm, Hard Drive, Power/Status

Lock latch.

Two slots for expansion modules

Devices found within the MMC 1 Expansion slot include:

T1/E1 Dual Framer Module,

T1/E1 Combination Framer Module

Quad BRI Module

Quad CIM Module

A Digital Signal Processor (DSP) module or the 128 channel echo canceller can be fitted to MMC 1 or MMC 2.

3300 ICP Primer


The 12 line card slots provide connectivity for analog trunks and telephones.

The two line cards supported in the AX Controller include:

The 4 + 12 port combo card

The 16 port ONS card

By installing the Quad CIM module, the basic system may be expanded using combinations of up to four ASU IIs, ASUs or Universal ASUs.

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MX Controller

The front of the MX controller cabinet provides access to:

An Ethernet port to connect a Layer 2 switch


Two Copper Interface Module (CIM) ports to connect to ASUs and/or Universal ASUs

An alarm port

A printer port



Three alarm LEDs

A reset button


A power connector

Two cooling fans

A protective ground

A female amphenol connector which connects TDM devices

An RJ-45 connector for paging

The Music On Hold (MOH) connection

3300 ICP Primer


The MX controller supports up to 200 Internet Protocol (IP) phones. The built-in Analog Main Board (AMB) provides connectivity for analog trunks and telephones including:

Two ONS CLASS Circuits

Six Loop Start (LS) CLASS trunks

Two Power Fail Transfer Circuits

One Music On Hold Port

One Loudspeaker Paging Port

By installing the internal Analog Options Board (AOB), the basic system may be expanded to include 12 LS CLASS trunks, and 4 analog devices.

Telephone and trunk resources are further expanded using combinations of up to eight ASU IIs , ASUs or Universal ASUs, and combinations of up to four NSUs or up to two FD Pers.

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Devices found within the MMC Expansion slots include:

Dual Fiber Interface Module (FIM)

T1/E1 Dual Framer Module

T1/E1 Combination Framer Module

Quad BRI Module

A Digital Signal Processor (DSP) module

Quad CIM

Each MMC expansion Slot can support one module.

Slot : 1 2 3 4

May Contain:

FIM

E1/T1

BRI

Quad CIM

DSP

E1/T1

BRI

Quad CIM

DSP

BRI

DSP

3300 ICP Primer


The amphenol connection on the back of the Controller is wired to a cross-connect box such as a Main Distribution Frame (MDF). The amphenol provides connections for the circuits of the AMB and AOB.

Eight ASUs can be connected to the MX controller using copper cables.

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Up to four NSUs can be connected to the MX Controller with the Dual Fiber Interface Module (Dual FIM).

3300 ICP Primer


LX Controller

The front of the LX controller cabinet provides access to:

Four Ethernet port Layer 2 connections


CIM ports connect to ASUs and/or Universal ASUs

An alarm port

A printer port


Three alarm LEDs

A reset button



A power connector

A protective ground

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There are two variants of the LX controller. The LX controller with 256MB of RAM supports up to 700 IP phones and the LX controller with 512MB of RAM supports up to 1400 active IP phones and up to 5600 configurable IP devices.

The LX Ethernet Ports support Spanning Tree Protocol (STP)-enabled Ethernet switches. The four CIM ports support ASU IIs, ASUs or Universal ASUs.

Like the MX controller, the LX controller provides access to digital trunks using the T1/E1 Dual Framer and BRI Cards.

The LX controller supports combinations of up to three optional T1/E1 Dual Framer cards, Quad CIM modules and BRI modules within expansion Slots 1, 2, and 3.

3300 ICP Primer


The LX controller supports FIMs in slots 1, 2, and 3, combinations of up to eight Network Service Units (NSUs) or up to four Peripheral Cabinets may be installed.

Each MMC Slot can support one expansion module.

Slot : 1 2 3 4

May Contain:

FIM

E1/T1

BRI

Quad CIM

FIM

E1/T1

BRI

Quad CIM

FIM E1/T1 BRI DSP

DSP

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Fiber Distributed Peripheral Node

The FD Peripheral Node houses circuit cards that provide connectivity for analog telephones, digital telephones, and analog trunks.

The 3300 ICP supports fiber connectivity to the FD Peripheral Node using a Fiber Interface Module (FIM). The FIM is installed in the Controller and in the FD Peripheral Node. Three variants of the FIM are available (1, 3, or 14 km) and the same variant must be installed at each end.

You can install line and trunk cards in the 12 slots located in the front of the cabinet.

A power supply is installed in the next three slots, followed by the Peripheral Switch Controller (PSC) and the final slot contains the FIM.

The PSC card provides control for all peripheral interface cards, and a fiber optic cable connects the FIM to the 3300 ICP controller.

NOTE

Note: The CX and CXi controllers do not support the Peripheral Node.

3300 ICP Primer


Three types of Peripheral Interface cards support telephones.

The On-Premise (ONS) line card supports 16 industry standard analog telephones.

The Off-Premise (OPS) line card supports eight industry standard analog telephones. The OPS line card provides lightening protection and has a maximum loop length up to five times greater than ONS loops.

The Digital Line card has 16 Digital Network Interface Circuits (DNIC). The card supports the Mitel proprietary 4000 series digital telephones and the Superconsole 1000 Attendant Console.

Three different types of Peripheral Interface cards support analog trunking:

The LS/GS Trunk Card supports eight Loop Start (LS) and Ground Start (GS) Central Office trunks.

The DID / Loop Tie Trunk Card contains four unidirectional Direct Inward Dial (DID) circuits. The DID trunks allow incoming trunk calls to connect directly to a telephone on the system without attendant intervention. When used as a Loop Tie Trunk interface, it connects to another PBX.

The E & M Tie Trunk Card connects two PBXs together. The E & M Trunk Card provides four E & M trunk circuits.

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Network Service Unit (NSU)

The 3300 ICP Network Service Unit (NSU) provides up to two Primary Rate Interface (PRI) links. Each link permits 24 T1 or 30 E1 digital trunk connections to the Public Switched Telephone Network (PSTN) over a single line. PRI trunking between controllers carry voice packets over a point-to-point connection.

These links can also be used for QSIG connectivity to create public or private networks. QSIG is a standard signaling protocol that connects two different PBXs from either the same or different manufacturers.

NSUs must be connected to the controller through a FIM connection. NSUs can be daisy-chained from one CIM to another CIM for a total of two NSUs per FIM connection.

3300 ICP Primer


The PC-based ISDN Maintenance and Administration Tool (IMAT) is used to program PRI trunks for the NSU. IMAT is also used to install software upgrades and to backup the NSU database. The PC can connect to the NSU from either the serial port or from the Ethernet port. Both ports are located on the front of the NSU.

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Analog Service Units

The Analog Service Unit (ASU) is a more cost-effective solution than a peripheral cabinet for customers who require connectivity for analog circuits.

There are three variants of the Analog Service Unit:

• ASU

• Universal ASU

• ASU II

The ASUs only support DTMF telephones (pulse or rotary dial phones are not supported).

ASUs connect to the front of the 3300 ICP controller using the CIM connections.

3300 ICP Primer


The ASU front panel includes:

24 ONS circuit LEDs that indicate the status of the telephone circuits

One RJ-45 connector (CIM connection to the 3300 ICP Controller)

One CIM circuit LED that indicates the status of the CIM link

The ASU rear panel consists of the following components:

An amphenol connector

A protective ground for grounding the chassis

An AC power connector

The Universal ASU front panel consists of the following components:

16 ONS circuit status LEDs

Four LS trunk status LEDs

One RJ-45 connector (CIM connection to the 3300 ICP Controller)

One CIM status LED

The Universal ASU rear panel includes:

An amphenol connector

One paging connector

One MOH port

A protective ground for grounding the chassis

An AC power connector

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The ASU II comprises a chassis with two card slots.

The two card variants that are supported are a 16-extension On-Premise Station (ONS) card and a 4 plus 12-port combo card that supports 4 Loop Start (LS) trunks and 12 ONS lines.. Any card can fit into any slot and the cards can be inserted while the unit is operational.

The 4 + 12 port combo card supports:

• 12 ONS Lines for analog phones

• Four LS trunks for analog connections to a central office

• Four System Fail Transfer (SFT) relays that provide direct connection between an analog telephone and a Loop Start trunk in the event of a system or power failure.

The North American version supports Custom Local Access Signaling Services (CLASS) on the ONS circuits. CLASS allows the 3300 ICP system to pass Calling Line ID digits and CLASS name information to display sets that support Caller ID functionality.

The 16 port ONS card supports:

• 16 ONS Lines for analog phones.

3300 ICP Primer


Desktop Devices


Identify the IP phones that are supported on the system

Identify the TDM phones that are supported on the system

Differentiate between the features of the supported sets

Recognize which IP conference unit is supported on the system

Recognize the 5550 IP and SUPERCONSOLE 1000 Attendant consoles and understand their uses

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Desktop Devices

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IP Phones

IP phones transmit voice using Packet Switching. This means that voice signals can now traverse a LAN/WAN environment, such as the Internet, that was previously reserved solely for data traffic.

IP phones plug into a layer 2 switch using CAT5 cabling and the switch then plugs into the Ethernet port on the controller.

IP phones are powered either by an AC wall outlet, or an in-line IEEE 802.3af compliant power supply, which powers the phone through the CAT5 cable.

3300 ICP Primer


The 3300 ICP system supports the 5201, 5207, 5212, 5215 Dual-Mode, 5220 Dual-Mode, 5224, 5230, 5235, 5240, 5330, 5340 and Navigator IP phones and the 5302 SIP phone.

IP phones provide access to call control features and network services. The different sets are designed to meet the needs of the different types of users. Examples include, front desk staff, contact center agents, and meeting room conference-call users.

Superset telephones are Mitel proprietary digital phones. The Superset phones use 2B+D signaling. The two B channels are used for voice traffic and the D channel is used to setup the call and to communicate features. A Superset phone receives line power from the system.

Analog telephones, also known as Plain Old Telephones (POT) phones receive line power from the system to which it is connected.

Mitel systems support most industry-standard analog phones.

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Entry Level Phones These IP phones share common features. In addition to the dial-pad, there are volume Up and Down arrow keys and a Message Waiting indicator. There are also three types of telephone keys: personal keys, fixed-function keys, and softkeys.

3300 ICP Primer


Personal keys are multi-function keys. They can be programmed with:

A feature

An extension or extension group number

A system or personal speed call number

Each personal key has an associated LED which gives the status of the function or feature programmed to the key. Personal keys can be programmed directly on the telephone using the Superkey or with the Embedded System Management (ESM) tool.

Fixed-function keys are used to simplify access to specific features. Depending on the type of phone, fixed function keys can include some or all of the following keys:

Speaker

Mute

Superkey

Cancel

Redial

Hold

Transfer/Conference

Message

Softkeys are available on the 5220 and the 5224 IP phones. The function of the softkeys change dynamically depending on the state of the telephone. The function of the softkey appears in the LCD display above the key.

The 5240 IP phone has Command keys similar to softkeys.

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Mitel 5201 IP Phone A Cost-effective, entry-level IP Phone that offers easy access to basic telephony and messaging services. Designed for common areas and occasional users who require access to basic telephony and messaging services.

The 5302 SIP Phone is an entry-level, two-line, dual-port telephone that interfaces directly to the 3300 ICP using Session Initiation Protocol (SIP) protocol. The phone provides three fixed feature Keys (Hold, Redial, Transfer) four programmable keys, and supports G.711 and G.729 compression.

Mitel 5220 IP Phone (Dual Mode) A Feature-rich, dual port enterprise-class IP Phone with multi-line, multi-button display, programmable feature keys, context sensitive softkeys and hands-free operation. It also supports Programmable key modules (PKM) and conference units.

Mitel 5235 IP Phone A Dual port, IP Appliance with Touch Display and 24 Self Labeling Keys.

3300 ICP Primer


Mitel 5310 IP Conference Unit Another supported device is the 5310 IP Conference Unit, which integrates voice conferencing technology to provide superior voicequality and conversation clarity in office conferencing applications.

Mitel 5212 IP Phone A Cost-effective, entry-level handsfree speaker phone that offers backlit display and multiple line appearances.

Mitel 5224 IP Phone A Feature-rich, dual port enterprise-class IP Phone with multi-line, multi-button display, programmable feature keys, context sensitive softkeys and hands-free operation. It also supports Programmable key modules (PKM) and conference units.

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5300 Series IP Phones These phones provide a large graphic display and wideband audio.

The 5340 IP phone has six softkeys, the 5330 IP phone 3 softkeys. The function of the softkey appears in the LCD display beside the key.

The 5330 IP phone has 24 programmable, multi-function, self-labeling feature keys, provided in 3 pages of 8 keys each

The 5340 IP phone has 48 programmable feature keys provided in 3 pages of 16 keys each.

These feature keys can be programmed with:

A feature

An extension or group number

A system or personal speed call number

Access to an Application

An Internet URL

Each feature key has a label and an associated LED which gives the status of the function or feature of the key.

Feature keys can be programmed directly on the telephone using the Settings key or with the 5330/5340 PC Companion tool.

3300 ICP Primer


5330/5340 PC Companion The 5330/5340 PC Companion is an end user tool that allows easy key programming and labeling for the 5330 and 5340 IP phones.

Download the PC Companion from the Downloads page on MOL and install it on the user’s PC

The PC Companion application is supported on Windows 2000 and XP.

To associate the application with the user’s set, use the PC Connectivity page to program the phone’s IP address and its password (default = MitelPcConnect).

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Use the Programmable Keys page to select a key.

Select the feature category

Select the feature or application for the key

Program the label

Program the parameters for the key

3300 ICP Primer


Navigator The Mitel® Navigator is a full-featured, dual port, dual mode telephone that provides voice communication over an IP network.

The Navigator Task Bar application is installed on your PC and allows you to configure your phone.

A single right-click of your mouse on a feature key pops up the edit menu.

The Navigator Task Bar is supported on Microsoft™ Windows 2000, 2000 Professional and XP operating systems.

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5560 IPT The Mitel 5560 IPT is a financial trading telephone that provides

simultaneous access to two active calls

separate connections and separate audio channels for two handsets or headsets

Left and Right hardkeys for switching between the active calls on the left and right handsets or headsets

support for either IP or SIP protocols (Dual Mode)

common dialpad

two large displays (one for each handset)

two ethernet connections (only one active)

96 self-labeling programmable keys

3 softkeys for each side

embedded phone applications that help traders work more efficientlyThe Mitel® Navigator is a full-featured, dual port, dual mode telephone that provides voice communication over an IP network.

3300 ICP Primer


Cordless Handset and headset

The cordless module and cordless accessories allow the user limited roaming capability similar to that offered by a consumer cordless phone (i.e. within their own office and adjacent offices) while communicating over the phone.

The accessories are targeted at the typical knowledge worker and are not intended to be a solution for mobile workers who are typically roaming throughout the enterprise.

The accessories are a cordless handset and a cordless headset.

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Superset Telephones

Similar in function to their IP equivalents, the Superset 4000 series telephones, are Time Division Multiplexed (TDM) sets supported on the 3300 MXe, MX and LX systems.

The 4000 series telephones consist of everything from low-end display phones, up to feature-rich phones with sophisticated capabilities.

The Superset 4001 telephone is an entry-level, single-line, digital telephone.

The Superset 4015 is an economical, multi-line, entry-level digital display telephone.

The Superset 4025 telephone is a multi-line digital telephone set that is ideal for anyone who handles many calls.

The Superset 4150 is an advanced digital touch-screen display telephone. It features critical call management functionality.

3300 ICP Primer


Attendant Console

An attendant console is used as a single answer point for incoming calls, allowing one person to handle calls for a large group of people.

The 3300 ICP supports two attendant consoles: The 5550 IP console and the SUPERCONSOLE 1000.

The 5550 IP Console is an advanced PC-based console that includes a telephony keypad and a dual handset/headset.

The user interface includes screen-based call status and call handling prompts, which allow the attendant to quickly and efficiently:

Answer calls, Transfer calls and Hold calls

Identify various types of incoming calls

Monitor multiple phones using a Busy Lamp Field

Identify the origin of emergency (911)

calls

The console’s display provides the attendant with valuable information such as:

the source and destination of each call

time and date information

call waiting status

call hold information

The attendant can also perform programming and maintenance activities such as:

Switch the system into night service

Configure phone functionality from the Group Administration tool

The SUPERCONSOLE 1000 attendant console is also used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). It has a four-line by 80-character alphanumeric display.

Installation


Recognize the various hardware components from out of the box

Recognize the steps to perform a basic system installation

Learn how to bring the system into service

Learn how to connect the peripheral devices to the system

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Installation

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3300 MXe Installation

The 3300 ICP MXe Controller is shipped with:

The power cord

Safety Instructions

A printed version of the Technician’s Handbook

a CD-ROM with the initial load of software (version 7.0.8.5)

Each of the expansion modules, such as the Fiber Interface Module (FIM) and the Digital Signal Processor (DSP), are boxed separately, as are the Network Service Units (NSUs) and the Analog Service Units (ASUs).

The IP phone is packaged with

a handset

a base unit

cords

labels

an Installation Guide

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Embedded Modules As required, install the following modules into the controller:

DSP

Dual T1/E1 Framer

T1/E1 Combination Framer

Quad BRI Framer

Quad CIM module

Dual FIM, Framers and Quad CIM

To install these modules at the front of the controller

Remove the controller cover

remove the blank module cover at the appropriate slot

Insert the module in the appropriate slot and secure it to the controller with the screws provided.

Installation

4 - 5

DSP Module

To install a DSP Module in a slot at the front of the MXe controller

Remove the blank module cover.

Remove the small printed circuit board (PCB) from the blank module cover

Install the module cover on the DSP module

insert the module in the appropriate slot and secure it to the controller with the screws provided.

3300 ICP Primer

4 - 6 04_INSTAL.doc

MXe RAID Controller If your controller is to support the Redundant Array of Independent Disks (RAID) hard drive array you will need to install the RAID controller:

At the rear of the cover, insert a pointy object through any hole from inside the cover.

Push the bezel cover out far enough to grasp the top and bottom edges and pull that portion of the bezel off.

Remove the ribbon cable from the HD1 position on the interconnect card and remove the power cable.

Remove the standard hard drive interconnect card from the top of the hard drive carrier.

Install the RAID controller card.

Attach the ribbon cable and power cable to the RAID card.

Installation

4 - 7

A Second MXe Processor If your controller is to support 1400 users, you will need to install a second MXe Processor:

Disconnect the cables from the main board.

Disconnect the ribbon cable from the interconnect card or RAID controller.

Remove the single captive screw that secures the main board to the chassis.

Slide the main board towards the front of the chassis and pull it up.

3300 ICP Primer

4 - 8 04_INSTAL.doc

Seat the E2T card onto the main board and secure it with four screws.

Slide the main board into the locking tabs of the chassis and then attach it with the captive screw.

Attach the cables to the main board.

Connect the ribbon cable to the interconnect card or RAID controller.

Installation

4 - 9

Redundant Power Supply To add a redundant power supply:

Remove the power supply unit’s blank panel.

Slide the new power supply unit into the power supply carrier on the rear of the controller.

Push to seat the power supply into the power supply back plane.

Secure the thumb screw and connect the power cord.

3300 ICP Primer

4 - 10 04_INSTAL.doc

3300 AX Installation

The 3300 ICP AX Controller is shipped with:

The controller chassis

The controller card

Brackets for rack mounts

Power supply

Safety Instructions

Installation

4 - 11


DSP

Dual T1/E1 Framer

T1/E1 Combination Framer

Quad BRI Framer

Quad CIM module

3300 ICP Primer


Framer or Quad CIM

To install a module in the MMC 1 slot

Remove the controller card

Remove the screws that hold the blanking plate standoffs from the back of the controller

Remove the blanking plate by pushing it towards the back of the controller

Remove the standoffs from the blanking plate

Installation

4 - 13

Fasten the standoffs to the new module

Insert the module from the back of the controller

Secure the module to the controller with the screws; one from above, two from below.

3300 ICP Primer


DSP Module

To install a DSP Module in the controller

Insert the module in the appropriate slot and secure it to the controller with the screws provided.

Installation

4 - 15

Voice Mail Flash card If your system is equipped for Voice Mail ,

Replace the 512 MB Flash card with the 4 GB flash card

3300 ICP Primer


Line Cards To install 16 Port ONS and 4+12 Port Combo line cards:

Slide the card into the slot, with the lock latch open, and seat it securely.

Close the lock latch and tighten the thumb screw with a Phillips screwdriver.

Installation

4 - 17

Redundant Power Supply To add a redundant power supply:

Remove the power supply unit’s blank panel.

Slide the new power supply unit into the power supply carrier on the rear of the controller.

Push to seat the power supply into the power supply back plane.

Secure the thumb screw and connect the power cord.

3300 ICP Primer


3300 LX and MX Installation

The 3300 ICP Controller and the software package are shipped separately from the factory.

The software package includes a printed version of the Technician’s Handbook, the system hard drive and, for the LX and MX controllers, the system ID module.

The 3300 ICP Controller is shipped with

the power cord

Safety Instructions

Installation

4 - 19

Hard Drive and System ID You must install the hard drive and the system ID module in the 3300 ICP controller before powering up.

On the LX controller

mount the hard drive through the access panel on the bottom of the controller

connect the power and cables and secure the backing plate to the controller

On the MX controller

connect the hard drive from the top of the controller

discard the mounting plate that is shipped with the hard drive

connect the power and cables

secure the hard drive to the controller

Insert the System ID module into its connector.

3300 ICP Primer



DSP

Dual T1/E1 Framer

Quad BRI Framer

Dual FIM

Quad CIM

Analog Options Board (AOB) (MX controller only)

To install modules at the front of the controller

remove the controller bezel

remove the blank module cover at the appropriate slot

Installation

4 - 21

To install a DSP Module in a slot at the front of the LX or MX controller

remove the blank module cover.

remove the small Printed Circuit Board (PCB) from the blank module cover

install the module cover on the DSP module

In all cases, insert the module in the appropriate slot and secure it to the controller with the screws provided.

You may need to install the AOB into the MX controller:

Attach the standoffs to the Analog Main Board (AMB)

Insert the AOB onto the AMB and secure it with the screws

When all optional modules are installed in the controller

replace the controller’s bezel

replace the controller’s top cover and secure it with the screws

Connect the Ethernet port of the controller to a Layer 2 switch on the Local Area Network (LAN) with a Cat5 cable.

3300 ICP Primer


Connect Telephones and Trunks IP Phones

Connect the IP phone to a port on a Layer 2 Ethernet switch with a CAT5 Ethernet cable

Analog Phones

You can connect Dual Tone Multi Frequency (DTMF) analog phones to ASUs on the MXe, LX a,d MX controllers, or the AMB or AOB on the MXe or MX controller.

You can connect DTMF, rotary or pulse dial analog phones to the following line cards in the Fiber Distributed Peripheral Cabinet (FD PER):

ONS

OPS

ONS Custom Local Area Signaling System (CLASS) (North America)

ONS Calling Line Identification Presentation (CLIP) (UK)

Installation

4 - 23

Mitel Superset Phones

You can connect Mitel Superset Phones to DNIC cards in the FD PER.

3300 ICP Primer


Digital Trunks

ISDN-PRI, T1/D4, and QSIG links are connected to the T1/E1 combo or Dual T1/E1 Framer module in the controller.

T1, E1 and PRI links can also be connected to a Universal NSU. Connect these links to a Dual FIM module in the controller with a fiber cable.

You can daisy chain a second Universal NSU to each primary Universal NSU. Connect a crossover Ethernet cable between the NSU’s Copper Interface Module (CIM) connectors.

You can connect four Basic Rate Interface (BRI) circuits to a BRI module in the controller, and 15 BRI circuits to a BRI NSU that is connected to a Dual FIM module in the controller.

Installation

4 - 25

Analog Trunks

You can connect

Loop Start (LS) trunks to a ASU II or Universal ASU on the Mxe, LX and MX controllers

LS or LS/CLASS trunks to the AMB or AOB on the Mxe and MX controllers.

If your 3300 ICP is replacing an SX-2000 system, you can connect Loop Start/Ground Start (LS/GS) and Direct Inward Dial (DID) Central Office (CO) trunks as well as E&M and Loop Tie trunks through cards of the FD PER. Use a fiber cable to connect the FD PER to a Dual FIM module in the controller.

3300 ICP Primer


3300 CX and CXi Installation

You must install the hard drive and the i-Button in the 3300 ICP controller before powering up.

Insert the i-Button in the twin tab connector located on the main board. Ensure the stamped side of the i-Button faces down.

The hard drive is connected from the top of the controller.

If required, add the following modules into the controller:

DSP

T1/E1 Combo

Quad BRI Framer

Quad CIM module

Analog Options Board

When you attach the AOB flex cable, lift up on the tabs at the end of the connector to loosen it, insert the cable, label side down, and then press down on the tabs to tighten the connector.

Installation

4 - 27

Application Processor Card in the CXi The optional Application Processor Card (APC) allows the system to host the Mitel Managed Application Server (MAS) that can run the Office Server, Live Business Gateway, Mobile Extension, and Teleworker Solution applications.

To install the APC:

Place the APC on the main board connectors. The connectors are spaced to assist in alignment.

Prepare the heat spreader for installation by removing the protective strips from the adhesive heat pads.

Place the four supplied screws in the heat spreader, and lower the heat spreader onto the APC. Align the cutout on the heat spreader above the memory modules on the APC.

3300 ICP Primer


The Application Processor Card requires a dedicated hard drive.

Move the system hard drive to the lower bracket position.

Add the APC hard drive into the upper bracket position.

Connect the power cable to the hard drive.

Connect the APC hard drive IDE cable to the main board connector labeled ETX HARDDRIVE.

APC hard drive

System hard drive

Installation

4 - 29

Connect Telephones and Trunks IP Phones

For IP phones on a CXi controller, connect a CAT5 Ethernet cable between the IP phone and one of the 16 ports on the internal Layer 2 switch.

In the CXi, if you require more than 16 LAN ports, you must purchase an expansion Layer 2 Ethernet switch.

IP phones on a CX controller connect to ports on a Layer 2 Ethernet switch.

Analog Phones

You can connect DTMF analog phones to the AMB, AOB or ASUs connected to a Quad CIM on the CXi or CX controllers.

3300 ICP Primer


System Administration


Identifiy the equipment and software requirements to connect to the system on-site or remotely

Recognized the different levels of access to the system

Differentiate between database programming and Maintenance programming

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Connecting to the System

You need a Windows-based computer to program and maintain the 3300 ICP.

You use Windows Internet Explorer to access the Embedded System Management (ESM) to program the customer database and to perform maintenance functions.

To connect to the 3300 ICP:

1. Connect a PC to the network.

2. Launch Windows Internet Explorer.

3. Type the IP address of the 3300 ICP into the address bar. The default IP Address when shipped from the factory is 192.168.1.2

4. A system login screen will prompt you for a username and password.

5. Select the desired administration tool

3300 ICP Primer


Programming & Maintaining the System

The System Administration Tool The System Administration Tool provides a Web-based interface that you use to access forms to program the system's database.

You program the System Administration forms to establish the system specific program parameters that meet the customer's needs.

The System Administration programming forms specify:

System-wide operating parameters such as system access codes

Peripheral devices and miscellaneous equipment

Trunking attributes along with call routing and toll control instructions

Specialty features and applications such as Automatic Call Distribution (ACD) and voice mail


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You use the system Maintenance and Diagnostics section of the System Administration Tool to ensure the system is healthy.

Maintenance programming allows you to:

View alarm status

Enter Maintenance commands

Review system logs

Review hardware installed and connected to the controller

3300 ICP Primer


The Group Administration Tool The Group Administration Tool is a Web-based interface that enables Administrators to make changes to user information. The Group Administration Tool provides the ability to:

Manage the system time and date

Manage system speed call numbers

Create user guides

Manage extensions

Manage groups


5 - 7

The Desktop Tool The Desktop Tool provides a Web-based interface that allows IP phone users to program feature keys.

You use the User Authorization Profiles form to create, modify, and delete user profiles. These profiles provide unique usernames with access to the tools.

3300 ICP Primer


Managing the Database


Identify situations that require the system software to be backed up

Recognize the three different database segments stored in the system

Learn where to get new system software and how to upgrade on-site or remotely

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Backup and Restore

With every change to the database, it is important to perform a database backup so that a copy of the current database always exists. You should backup the database when the system is first installed, as well as before any software upgrades.

The system’s databases reside on the hard drive. You back up the system database to a PC or network file server.

The system database has three distinct segments:

1. System data

2. Call History records

3. Voice Mail messages

During the backup you can do a "full" back up which saves all of the database segments. With a partial backup you save just the system data or the system

data plus either of the Call History records or Voice mail messages.

A database restore copies backed up data to the system and is followed by an automatic system reset.

3300 ICP Primer

6 - 4 06_MAN_DB.doc

Software Upgrades

New software loads are available from the Mitel Online web site. You download the system software to a folder on your PC.

When you "run" the Installation.exe file from the folder where the file is stored, it installs the necessary files into a folder on your PC or network.

During the upgrade process the 3300 FTP server copies the software from your PC or network to the 3300 ICP controller.

The 3300 ICP Software Installer wizard simplifies the rest of the upgrade process.

To upgrade system software:

• Identify the 3300 ICP controller to be upgraded


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• Specify the location of the software load

• Select where to install the help files

3300 ICP Primer

6 - 6 06_MAN_DB.doc

• Define the upgrade options

• Press Start

Software upgrades can be done on-site or remotely.

Trunking


Differentiate between lines and trunks

Differentiate between Dial-In and Non Dial-In trunks

Learn what a trunk group is

Recognize the various analog and digital trunk types

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Trunking

7 - 3

Basic Trunking

Typically, external connections to a PBX are called trunks.

Lines are connections between switching systems and termination points.

An example would be a Central Office (CO) and a residential phone. The CO switches incoming calls from the network to the residential line. The residential phone terminates the call.

Trunks are connections between two switching systems such as a CO to a PBX or a PBX to another

PBX. The PBX is capable of switching the call to any answer point.

3300 ICP Primer


Outgoing Trunks

The trunks are programmed into Trunk Groups to allow the user to make outgoing trunk calls.

Incoming Trunks There are two types of Incoming Trunks; Dial-In and Non Dial-In. Dial-In trunks send destination information with the incoming call set-up. The most common type is a Direct Inward Dial (DID) trunk. This type of trunk receives digits to tell the system what answer point to call.

Non Dial-In trunks only signal an incoming call and do not send any destination information. The system must be programmed with an answer point for all incoming calls on these trunks.

Trunking

7 - 5

Trunk Technologies

Trunks use various transmission technologies, most commonly -- analog, digital, and IP Networking.

3300 ICP Primer


Analog Trunking The analog trunks commonly used to connect the 3300 ICP to a CO are Loop Start (LS), Ground Start (GS), and Loop Start /Custom Local Area Signaling System (LS/CLASS). These are Non Dial-In trunks programmed with an answer point.

LS/CLASS trunks receive the CLASS information as modem tones during the ring cycle. This information could be the calling number, calling name, or possibly both depending on the availability of this information on a per call basis.

Direct Inward Dial (DID) trunks are Dial-In trunks connecting the CO and the 3300 ICP.

E & M and Loop Tie trunks are used to connect two PBX systems together in a Private Network arrangement.

These trunks permit users on one system to dial the extension numbers of users on another system. The trunk connecting the two systems together forwards the digits the caller dialed to the destination system. The destination system connects the incoming trunk to the extension the caller dialed.

Trunking

7 - 7

Digital Trunking Digital links generally come in two formats, T1 and E1. T1 links provide 24 64 Kbps digital channels, while E1 links provide 32 64 Kbps channels.

The T1/D4 protocol provides one trunk per channel for 24 trunks. A bit within each channel is used for signaling information. This is known as Channel Associated Signaling (CAS).

T1/DS1 provides 23 channels for data information channels (or trunks) and the remaining channel is used for signaling information. This is known as Common Channel Signaling (CCS).

In Europe, E1 links provide 32 channels. These are divided into 30 channels for use as trunks with two channels used for trunk signaling information.

Primary Rate Interface (PRI) provides 23 Bearer (B) channels and one Data (D) signaling channel. This is known as 23B+D.

In Europe, PRI includes 30 B channels and two D channels, equivalent to an E1 link.

3300 ICP Primer


Private IP Networking Devices on 3300 ICP systems can communicate over a Local Area Network (LAN) or a Wide Area Network (WAN). This is a private network arrangement.

When a call is made to a remote 3300 ICP, the local controller contacts the remote controller.

The two controllers use call setup messages to exchange the IP addresses of the end-points of the call.

Each controller then provides its local device with the IP address of the remote device.

Voice data now streams between the two end points of the call.

Features & Applications


Identify the embedded voice mail application that comes with the system and its features and capacities

Learn what ACD is and how it works

Differentiate between Terminal and Circular hunt groups

Differentiate between the different parts of calling numbers in the North American Dialing Plan

Review examples of Automatic Route Selection

Learn where to get information when Emergency Call Handling alarms are raised

Recognize situations where Tenanting could be used and how it works

Differentiate between the four categories of Calling Features

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8 - 3

Calling Features

The 3300 ICP software provides hundreds of calling features grouped into four categories:

1. System features

2. Telephone features

3. Attendant and subattendant features

4. Application specific features

System Features apply to the entire system as well as devices such as extensions, consoles, and trunks. System features are available to all extensions. Integrated Voice Mail is an example of a system feature.

Telephone features apply to any phone within a Class of Service (COS). Examples of telephone features are:

Call Forwarding

Do Not Disturb

Caller ID

Attendant and subattendant features define the functionality of the attendant console and subattendant phones. Phone Book is an example of an attendant feature.

Application Specific Features match business specific needs. Examples include:

Control of Communication Costs

Tenanting

3300 ICP Primer


Because the System has so many features, they have been combined into applications designed to meet the specialized needs of each business case. This provides a cost-effective way for all organizations to access advanced business features.

An example of a configuration to meet specific business needs is Hotel/Motel. Typically a Hotel does not require all available features, and may only select features which can be used to:

Check guests in and out

Provide automatic wake up calls

Take messages

Another configuration to meet specific business needs is Automatic Call Distribution (ACD). Inbound call departments such as sales can use the ACD functionality to support:

Large Agent Groups

Large call volumes

Multiple hold recordings

Agent performance reports


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Embedded Voice Mail

The 3300 ICP controller includes an integrated voice mail system and Auto Attendant.

The basic MXe, MX and LX systems support 20 voicemail ports, 750 mailboxes, and 400 hours of voicemail storage. Additional options and resources can be purchased to expand the capacity to 30 voicemail ports.

The AX, with 4 Gb flash installed, supports 20 voicemail ports, 122 mailboxes with 25 hours of voicemail storage or 97 mailboxes with 400 hours of voicemail storage. Additional options and resources can be purchased to expand the capacity to 30 voicemail ports.

The 3300 ICP CX and CXi systems are designed for a smaller office environment with four voicemail ports, expandable up to 16 voice mail ports with 748 mailboxes.

3300 ICP Primer


When programming phones in the database, voice mailboxes are associated with extension numbers.

To access the voicemail system you dial an access code followed by a passcode.


8 - 7

The 3300 ICP supports Auto Attendant functionality, which can replace a “live” operator to direct callers to the appropriate extensions or voice mailboxes. Callers reaching the Auto Attendant can access a mailbox directory by dialing the person’s first or last name, rather than their mailbox number.

The Auto Attendant can play different greetings based on time of day.

The greetings are recorded from a telephone located either onsite or from a remote location. They can also be downloaded in .wav format from a PC.

Another feature of the 3300 ICP is Multi-level Auto Attendant (MLAA). MLAA permits the set up of an organized menu structure. The greeting at the top level is the primary company greeting with the usual prompts to dial "0" for an operator, or dial other digits to reach destinations such as Sales or Technical Support groups.

At subsequent levels, the greetings prompt callers to make further selections that help direct their calls to the specific department or person they are trying to reach. The maximum number of menu levels is 10., each with its own greeting and prompts.

3300 ICP Primer


In addition to the basic voice mail functionality many purchasable options are available:

Support for English, European French, Canadian French, European Spanish, Latin American Spanish, Dutch, German, Italian, Brazilian Portuguese and European Portuguese

An interface to a Property Management System (PMS)

The Record a Call feature which allows users to record an incoming or outgoing two-party conversation at their phone

Recorded Announcement Devices (RADs) are used to automatically answer calls and deliver pre-recorded messages


8 - 9

North America Numbering Plan

The North American Numbering Plan consists of four sections:

1. The Toll Prefix – Identifies a long distance call

2. The Area Code – defines a geographical telephone region

3. The Office Code – identifies a Central Office (CO) within the region

4. The Subscriber Number – identifies a CO subscriber

Dialing the central office code and the subscriber number - for example, 592-2122, places a local call. Some areas however use 10-digit dialing where local calls are placed by dialing the area code, office code, and subscriber number - for example 416-592-2122.

Tolls calls are placed by dialing the prefix 1 or 0, followed by the area code, office code, and subscriber number. For example, 1-613-592-2122.

Some telephone numbers are reserved for special services. For example:

411 for directory assistance

611 for a service call

911 for emergencies

These service numbers do not conflict with area or office codes.

3300 ICP Primer


Automatic Route Selection (ARS)

When a caller dials an external number the digits dialed access a route. The route is a set of call control characteristics that control three things:

1. Who to restrict from making calls

2. What trunks are used to place the call

3. How to modify the digits the caller dials

Let's examine a sample number: A caller dials 9 1 416 555 8303. Inside the Controller, a route selection table associates the digits 9 1 416, followed by any seven digits, with route 5. For long distance calling, route 5 controls who to restrict from making the call, which trunks to send the call out on, and how to modify the dialed digits before sending them.


8 - 11

Classes of Restriction (COR) control who may and may not make calls. For example:

COR 1 could be created for those who are restricted from making any external calls

COR 2 for those who are permitted to make external calls but are restricted from making long distance calls

COR 3 for those who are permitted to make both local and long distance calls.

These classes of restriction are assigned to users phones in the System. Following this plan, those with COR 1 and 2 are prevented from making long distance calls. Those with COR 3 are allowed to complete long distance calls.

For route 5, a COR group is created that includes all COR numbers not allowed to place long distance calls. COR 1 is included in this group. This is for callers restricted from making external calls. COR 2 includes those callers not permitted to make long distance calls. Callers assigned to COR 3 are left out of the group since they are permitted to make long distance calls.

3300 ICP Primer


If the caller with COR 1 attempts to call a long distance number, the system looks to route 5 and discovers that 1 belongs to its COR group. It terminates the call and gives reorder tone to the caller.

If a COR 2 caller attempts the call, the same thing happens. When a COR 3 caller attempts the call, the number is not found in the route 5 COR group and the system allows the call to continue.

While the COR 3 caller is permitted to place long distance calls within North America, the caller can be restricted from making other long distance calls - for instance, to international numbers.

The route also controls which trunk the call goes over. First, the system’s trunks are programmed into groups that serve specific purposes. Each route is assigned one of the trunk groups. Calls to route 5 will use this group of trunks.


8 - 13

The digit string the caller dialed must be modified. The digit nine used to indicate an external call must be absorbed before sending digits to the Public Switched Telephone Network (PSTN). To achieve this, the digit modification table is referenced and then the first digit of the digit string is absorbsed. The system uses the modified digit string to initiate the long distance call.

To recap:

Extensions within a restriction group are subject to that group’s configured limitations

Extensions can belong to multiple restriction groups

Digits can be modified within the system before they are sent to the PSTN

If a long distance call is placed, and the extension number is not part of a COR, prefix digits are removed and the call is placed.

If the extension number belongs to a COR which does not allow long distance calling, the call is rejected by the system and the caller hears reorder tone.

3300 ICP Primer


Emergency Call Handling

The 3300 ICP supports Emergency Call Handling. Emergency digits, such as 911, and 8888, (or 999 and 112 in Europe) are programmed in Automatic Route Selection (ARS) to ensure that emergency calls are never blocked.

An audible and visual alarm is generated at attendant consoles and designated display sets when a user places an emergency call. The alarm displays the user's extension number and location. For example, “Extension 2056, Room 212” may display. With this information, the person receiving the alarm notification can provide immediate assistance or direct emergency services, such as police or ambulance personnel, to the extension where the call originated.

When the system detects an emergency call, it generates a maintenance log that identifies the extension number of the set that placed the emergency call.


8 - 15

Hunt Groups

Hunt Groups are a collection of devices which share a common directory number also called a pilot number. Callers are routed to the pilot number, or they can dial the pilot number directly. Calls are routed to the first available extension in the hunt group. Extensions programmed in a hunt group may be accessed directly by dialing the extension number.

3300 ICP Primer


The system provides two types of hunting, terminal and circular:

1. Terminal Hunting is a top down selection method. Hunting always starts at the first extension programmed in the Terminal Hunt Group. The call is connected to the first idle extension found.

2. Circular Hunting is a uniformly distributed selection method. Hunting starts at the extension programmed after the extension where the previous call was terminated.


8 - 17

Hunt Groups can be programmed with special functions that modify the way a call is presented or connected to the group including:

Voice

Recorded Announcement Device (RAD)

Voice Mail

Recorder

Emergency

For example, “Voice” tells the system to provide a two-way voice path when it connects a caller to a group member such as an agent, while “RAD” instructs the system to provide a listen-only connection between the caller and a group member – in this case RADs which play a message to callers when members of the hunt group are busy, in Do Not Disturb or when they fail to answer the call. This tends to keep the caller on the line and allows fewer hunt group members to answer more callers.

3300 ICP Primer


Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is an intelligent program that handles large volumes of calls in a Call Center environment. ACD sends a call to the first available answering position. If all positions are busy the caller is placed in a queue. ACD plays a recorded message or music to entertain the caller until an answering position becomes available.

With ACD, call paths direct inbound callers to agent groups. If the primary agent group is busy, the call path can add the call to up to three alternate agent groups. Timers control how long callers wait on hold before the call path adds them to an alternate group. The call path can also play a sequence of messages to waiting callers.


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A company may wish to answer some calls before others. For instance, inbound 1-800 calls are more expensive for the call center than inbound local calls. To reduce the expensive wait time on 1- 800 calls, the 1-800 calls can be directed to a high priority call path and local calls to a lower priority call path.

If local calls are waiting in an agent queue and a 1-800 call arrives in the same queue, the system places the 1-800 call ahead of lower priority local calls. The reduced waiting time on 1-800 calls translates into reduced communication costs for the Call Center.

3300 ICP Primer


Tenanting

Tenanting is a cost-effective solution that allows up to 64 businesses or departments to utilize the services of a single 3300 ICP.

The system can provide each tenant with customized features and services.

Consoles, Music-on-Hold and trunks can be shared between tenants or allocated individually to each tenant.

Switching to night service can be done centrally or by individual tenants.

Troubleshooting


Review the Healthy System Checklist

Differentiate between the four alarm levels

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Troubleshooting

9 - 3

Healthy System Checklist

A healthy system is always the goal of a maintainer. The following areas should always be checked to see if there are any problems.

1. Are there any alarms?

Examine the Alarm LEDs on the 3300 ICP Controller or log into the system and check the alarm status and maintenance logs.

2. Can internal and external calls be made?

Make one outgoing call from the system and one incoming call to the system.

3. Are voice mailboxes accessible?

Leave a message at a user’s extension. If successful, the Message Waiting Lamp should flash at the extension.

4. Is the database healthy and backed up?

If a database backup does not exist, back up the database before starting any troubleshooting procedures.

The 3300 ICP has extensive built-in maintenance features and commands such as DBMS CHECK that examines the database for errors. Such commands are helpful in troubleshooting potential issues.

3300 ICP Primer

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Checking Alarms

The system has four alarm levels:

1. No alarm - the system is functioning properly

2. Minor - there are problems affecting a small portion of the system

3. Major - there are problems causing a serious degradation of service

4. Critical - there has been a very serious loss of call processing capability.

System maintainers can adjust the alarm thresholds to suit the customer’s requirements.

The thresholds represent the alarm level trip points.

Thresholds are simple percentages. When the percentage of unavailable devices meets this number, an alarm is raised.

For example, the number of unavailable lines has caused a minor alarm.

If an alarm exists, the maintainer can log into Maintenance and Diagnostics to view detailed alarm information in the maintenance logs.

Information Resources


Identify the technical manuals and tools available for the 3300 ICP system

Identify the source for obtaining the technical manuals and tools

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SOURCES

A number of technical manuals and tools are available to help you locate information about the 3300 ICP system.

The System Administration Help Tool documents how to configure each form within the System. The System Administration Help Tool is a downloadable version of the tool built into the 3300 ICP.

The Technician’s Handbook is the reference manual used at customer sites to install or maintain the system. The Technician’s Handbook provides an overview of the system capabilities, and summarized procedures for installing and programming the system. It also contains maintenance checklists and troubleshooting information.

The General Information Guide (GIG) provides a very high-level view of the product, supporting applications, peripherals, and system configurations. The GIG is mainly used for marketing and sales purposes.

The Hardware Technical Reference Manual provides a detailed description of system and peripheral hardware.

The Engineering guidelines provide System Networking information to assist with advanced network setup and planning.

All manuals are downloadable from Mitel OnLine (MOL). MOL also includes documentation for other products such as Your Assistant and Teleworker.

3300 ICP Primer


MOL provides a great deal of information to help you install and maintain the system.

To logon to MOL first open your Internet browser

1. Type http://www.mitel.com

2. Click on Mitel Login

Login or register as a new user.

To access the Technical Documentation:

1. Click on Support

2. Click on Technical Support

3. Click on Product Documentation

4. Click on 3300 ICP

The top menu bar provides access to:

User Guides for the Telephones and for Voice Mail

Installation Guides for the different telephones

Manual Maker (a tool for printing standard and customized telephone User Guides)

http://www.mitel.com/


10 - 5

The Technical Support Link provides access to the latest software downloads for the 3300 ICP.

To access this information, select:

Software Downloads

3300 Integrated Communications Platform (ICP)

3300 ICP - Software Download

3300 ICP Primer


It is very important that you review the Mitel 3300 ICP Release Notes document before upgrading the software. To access the Release Notes and Technical Bulletins from the Technical link:

1. Select “Knowledge Base”

2. Select “3300 Integrated Communications Platform (ICP)” from the “Product” drop down menu

3. Select “Release Notes” or “Technical Bulletin” from the “Article Type” drop down menu

4. Click the “Search” button

Call Processing


Identify the main components used within call processing

Identify which components are used for various call types

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Call Process

11 - 3

Components

The main components within call processing include:

Real Time Complex (RTC): The RTC contains call control software used to interpret messages and control the behavior of all phones and trunks connected to the system.

Time Division Multiplex (TDM) Switching Matrix: The TDM switching matrix provides speech paths for non-IP devices.

Ethernet-to-TDM (E2T): The E2T converts TDM signals into IP voice packets and vice versa.

Digital Signal Processor (DSP): The DSP tone generator provides call progress tones such as dial tone, for non-IP devices connected to the system. The DSP also contains Dual Tone Multi-Frequency (DTMF) receivers. The DTMF receivers accept dialed digits from a touch tone phone and converts the tones into messages passed to Call Control. The DSP also provides conference circuits.

3300 ICP Primer


IP to IP Call When an IP phone goes off-hook, a message is sent from the phone through the Ethernet switch to the RTC.

Call Control recognizes that the IP phone has gone off-hook and sends a message back to the phone instructing it to present dial tone. Note that the IP phone supplies the tones.

When the IP phone making the call dials the first digit of extension 2222, it sends a message containing the digit 2 to the RTC. The RTC responds with a message to remove dial tone and give the caller silence.

Call Process

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The RTC receives the entire phone number from the originating extension, it instructs the IP phone receiving the call to ring.

When the call is answered, a message is sent to inform Call Control.

Call Control sends a message to both IP phones directing them to send the voice packets to each other through the Local Area Network (LAN).

3300 ICP Primer


When either IP phone hangs up, a message is sent to inform Call Control.

Call Control responds with a message to both phones telling them to take down the speech path.

Note: IP phones send 'keep alive' messages to call control every 4 seconds , so there will be network activity even if there are not any calls in progress. Call set-up messages use Transport Control Protocol (TCP) and voice packets use User Datagram Protocol (UDP).

Call Process

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IP to Analog Call As before, when an IP phone goes off-hook, a message is sent from the phone to RTC Call Control.

RTC sends a message back to the IP phone to present dial tone to its earpiece.

3300 ICP Primer


When the caller dials the first digit of extension 3333, a message is again sent from the IP phone, to the RTC.

The RTC instructs the phone to remove dial tone and give the caller silence while dialing the remainder of the digits.

Call Process

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Call Control collects the digits dialed and determines that it must ring the analog phone located on the Analog Service Unit (ASU). It sends a message to the ASU telling it to ring the analog set. In this case it is the ASU that supplies the ringing, not the set.

When the set answers the call, the ASU sends a message to inform Call Control.

3300 ICP Primer


Call Control then sets up a speech path from the IP phone, through the Ethernet switch, through the E2T card, through the TDM switching Matrix, and finally through the ASU to the analog set.

If the analog set ends the call, the ASU sends a message to Call Control telling it the analog set has hung up.

Call Process

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If the IP phone ends the call, it sends a message through the Ethernet switch to Call Control in RTC telling Call Control the IP phone has hung up. When Call Control receives either of these messages it takes down the speech path.

3300 ICP Primer


Analog to IP Call When the analog set goes off-hook, the ASU sends a message, through the TDM Switching Matrix, to Call Control.

Call Control recognizes that the analog set has gone off-hook and instructs the DSP Tone Generator to send dial tone through the Switching Matrix to the ASU, and then to the phone.

When the caller dials the first digit of extension 1111, a DTMF receiver detects the digit. The DTMF receiver passes the digit on to Call Control.

Call Control directs the DSP Tone Generator to remove dial tone and apply silence while the rest of the digits are dialed.

Call Process

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Call Control collects the dialed digits and instructs the IP phone located on the Local Area Network (LAN) to ring.

At the same time, Call Control instructs the DSP Tone Generator to send ringback tone through the ASU to the caller’s handset.

3300 ICP Primer


When the IP phone answers the call, a message is sent to Call Control indicating that the call has been answered.

Call Control then sets up a speech path from the IP phone, through the Ethernet switch, through the E2T card, through the TDM switching Matrix, and finally through the ASU, to the analog set.

If the analog set hangs up, the ASU sends a message to inform Call Control. If the IP phone hangs up, it sends a message through the Ethernet switch to Call Control telling it that the IP phone ended the call. When Call Control receives either of these messages it takes down the speech path.

Call Process

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Analog to Analog Call For non-IP calls, such as a call between analog devices, the DSP and TDM switching matrix are used, while the E2T is not involved.

The process used for ASU devices also apply to the Fiber Distributed Peripheral (FD Per) devices and the Fiber Distributed Digital Service Unit (FD DSU) devices.

3300 ICP Primer


Conference Call In an existing two-party call, when a third party is added, the DSP supplies the conferencing circuits. All call path access to the DSP requires the use of the TDM switching matrix

When two IP phones are in a call, the E2T is not required.

To add a third IP phone to the conversation, the E2T, and TDM Switching Matrix come into play and access the DSP conferencing circuits.

Note: Each party in the conference uses its own channel between the TDM and E2T.

Call Process

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Music On Hold Music-On-Hold (MOH) is played:

Through an E&M circuit on the Analog Main Board, the Universal ASU or the FD Per Node

From an audio file in WAV format The WAV file is uploaded to the system’s hard drive.

The TDM switching matrix and one E2T channel is used for each IP device listening to Music.

3300 ICP Primer


E2T and IP Phone Boot Process


Identify the boot sequence of an IP phone before it registers with a 3300 controller

Identify DHCP options required by an IP phone

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12 - 2 12_E2T_IP_Boot.doc

IP Boot Processes

12 - 3

IP Phone Bootup Process

When an IP phone boots, it begins life as an IP device looking for an IP Address from a Dynamic Host Configuration Protocol (DHCP) server

DHCP servers have a range of IP addresses and DHCP options they send to IP devices

An IP phone needs Option 125 – Vendor Specific parameters that contains:

• Identifier (id): ipphone.mitel.com

• TFTP Server Address (sw_tftp): 192.168.1.2

• Call Server Address (call_srv): 192.168.1.2

In a voice only network, the DHCP server is built into the 3300 ICP controller.

The IP device issues a DHCP request that is answered by a DHCP server.

In response to the DHCP request, the DHCP server sends an IP address and the DHCP options to the IP device.

If the IP device is PC it accepts the IP address and ignores option 125.

3300 ICP Primer


An IP phone checks the value of Identifier (Id) within Option 125, which is defined as “ipphone.mitel.com”. This indicates to the IP phone that it should use the values within DHCP option 125 it has received.

The TFTP server address defined in Option 125 - (sw_tftp) - provides the IP phone’s operating system or boot file.

The IP Phone receives its boot file from the TFTP server and begins operating as an IP phone.

The IP phone must register with a 3300 ICP controller at the IP address defined in Option 125 - (call_srv) - so that it can establish connections with other phones.

The values of sw_tftp and call_srv are typically the IP address of the 3300 ICP RTC.

IP Boot Processes

12 - 5

In a voice and data network with segregated Virtual Local Area Networks (VLANs) the network DHCP server sends the IP phone:

• An IP Address

• Option 125 with id: ipphone.mitel.com; vlan=300; l2p=6

“vlan=300” of Option 125 identifies the VLAN the IP phone should boot on and l2p=6 identifies the layer 2 priority it should use when sending its voice packets.

3300 ICP Primer


If the IP phone initially boots on a VLAN that is different than the value of option 125 “vlan”, it releases the initial IP address and issues a new DHCP request on the configured VLAN.

IP Boot Processes

12 - 7

This time the IP phone receives a new IP address and DHCP options.

The IP phone downloads its boot file from the TFTP server identified in “sw_tftp” of option 125 and registers with the 3300 ICP Controller identified by “call_srv” of option 125.

3300 ICP Primer


E2T Bootup Process for the 3300 ICP MXe and LX

The 3300 ICP MXe (LX mode) and the LX have a second processor card within the controller. This card provides the Ethernet to TDM (E2T) function. The E2T card requires it’s own IP address and follows a DHCP bootup sequence.

When the 3300 ICP LX boots, the network DHCP server sends the E2T card:

• A reserved IP Address

• Option 66 – The location of the E2T boot file

• Option 67 – The name of the E2T boot file

The E2T downloads its boot file specified in DHCP option 67, from the TFTP server identified in option 66.

The DHCP server is programmed to reserve an IP address for the E2T card using the E2T card’s Media Access Control (MAC) address. A reserved IP address ensures that the E2T card always receives the same IP address at bootup.

Getting Started


Learn how to log in to the 3300 ICP

Learn how to use the 3300 ESM

Learn how to use the 3300 On Line help system

Identify the uses of the Group Administration tool

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Getting Started

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Log in to the 3300 ICP

Secure Connection Any Windows-based PC, that is connected to the same Local Area Network (LAN) as the 3300 ICP, can log in to the Embedded System Management (ESM) web-pages with a browser.

Open your browser, which must be Internet Explorer 6.0 with the most recent service pack, and type the IP address of the 3300 ICP controller in the browser’s address bar.

To protect user IDs and passwords the 3300 ICP uses Secure Sockets Layer (SSL) to encrypt data to prevent unauthorized access to the administrative functions.

In order to use SSL when you connect your PC to the web server on the 3300 ICP, the shortcut Uniform Resource Locator (URL) must specify https:// rather than http://. If you enter http:// the system will automatically switch it to https://.

Login to the 3300 ICP Connect PC to LAN

Open browser

Type IP Address of controller

3300 ICP Primer


The first time you connect your browser to any 3300 ICP web server, it will not automatically trust the connection and you will see a security alert window on your screen.

To establish the trust relationship with the 3300 ICP you have to install the security certificate on your PC.

Getting Started

13 - 5

When you click on the Install Certificate button the Certificate Import Wizard opens.

Follow the instructions to install the Security Certificate. When you are finished a success message is displayed.

The next time you connect your browser to the 3300 ICP web server, the connection is trusted and the certificate installation is not required.

Two other groups of users who will access the 3300 ICP web screen, Desktop Users and Group Administrators, will also have to install the Certificate on their systems.

Certificate Import Wizard

3300 ICP Primer


Login Screen After you have accepted the security certificate the 3300 ICP system’s login web page appears.

If the computer you are using, to access the 3300 ICP administration tools, has pop-up blocker software installed, the tools may not operate properly. For example, pop-up blocker software may prevent you from logging in, licensing your system, or completing a successful backup or restore.

To allow pop-ups click on Enabling Pop-Ups and follow the instructions.

Getting Started

13 - 7

Logging In To log in to the 3300 ICP for the first time use system as the default Login and password as the default password.

The Login name and password are case sensitive and the defaults must be in lower case.

To ensure the security of the system and to prevent “hacking” and vandalism, it is very important that you change the default Login and Password.

A menu with the tools available to you appears after you log in successfully.

The System Administration Tool is used by trained professionals to program and maintain the system.

The Group Administration Tool is used by on-site administrators to make changes to user information, such as moves, adds, and changes.

The Desktop Tool is used by IP phone users to program feature keys.

When you select a tool it is launched in a new browser window. The tool access screen remains in the original window.

Note: If a user only has access to one tool, such as the Desktop Tool, it automatically launches when the user logs in.

3300 ICP Primer


System Administration Tool

When you click on the System Administration Tool button the main page is launched. Let’s take a look at the options available to you on the main page.

In the top left corner you will see

the system Alarm Status which indicates the type of alarm and when it was raised

the IP address or the system name (if it has been programmed)

the System Message provides a visual indication of successful programming changes.

You can click on the About System Administration link at the bottom of the screen to find out about the software version of the system.

Getting Started

13 - 9

Main Page The buttons across the tops of the screen give you access to:

the Print button which lets you print the current form. You can print the complete form, selected records, or individual pages of the form.

the Import button which allows you to import information such as Telephone directory in comma separated value (.csv) format. The .csv file can be opened using an application such as an Excel spreadsheet.

the Export button which allows you to export information such as Telephone directory in comma separated value (.csv) format. The .csv file can be opened using an application such as an Excel spreadsheet.

the Data Refresh button to bring up the most current version of the programmed form.

the context sensitive Help button which provides help for the page that is on the screen. This will be covered in more detail later in the module.

the Exit button which is used to close the login session properly.

3300 ICP Primer


System Configuration There are four choices under the Selection Menu to help you to program and maintain the system:

System Configuration


Maintenance and Diagnostics

All Forms

The System Configuration programming forms allow you to program 3300 ICP hardware devices. The forms are arranged in task-oriented groups.

Menu Structure If you want to program Trunks, click on the Trunk folder to expand the menu tree to display the various Trunk programming forms.

The top form is the Class of Service Options Assignment form, which is common to many form groups.

Select the type of trunks you want to program (for example Analog Trunks) and follow the steps in the Help section to program the forms.

Getting Started

13 - 11

Viewing and Editing a Form When you select a form you are presented with a read-only list of records.

To open the form for editing, click on one of the buttons above the form.

To edit the form, select the Add or Change button. This launches another window where you can program changes.

Save changes before leaving the form.

3300 ICP Primer


System Administration The System Administration forms are used to program system wide administrative tasks. These include system options such as Feature Access Codes, Class of Service (COS) options, and Class of Restriction (COR).

In this section you also program specialty features and applications such as Automatic Route Selection (ARS), Automatic Call Distribution (ACD), and Telephone Directory Management.

User Authorization Profiles

For example, when you login, the system grants you the privileges of your authorization level. Your authorization level depends on the username you enter. There are four authorization levels in the system.

System Data Synchronization Admin

System Admin

Group Admin

Desktop Admin

For system security reasons, you should always change the default username and password after the system is brought into service.

Getting Started

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Multi User Access

The 3300 ICP allows multiple user access. You can have

5 concurrent System Administrator sessions

5 concurrent Group Administrator sessions

10 concurrent Desktop User sessions

Each of the concurrent sessions must be logged in with a different user name and password.

3300 ICP Primer


Maintenance and Diagnostics The Maintenance and Diagnostics forms allow you to monitor the health of your system.

Here you can examine the alarm status of your system. You can also view different types of logs, view the system hardware profile and perform database backups and restores.

For example the Login/Logout Audit Logs enable you to identify the

users who have accessed the system

date and time of each login and logout

user name of the account that performed the login or logout

IP address of the computer from which the session was initiated

applications that were used to access the system

successful and failed login attempts

reason for login failures

Getting Started

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All Forms In this section all the programming forms are listed alphabetically.

If you just want to make a change to one form, and you know the name of the form the All Forms view may be your quickest way to access the form.

3300 ICP Primer


Comparing Programming Forms Programming forms come in different formats depending on the purpose of the form.

In some forms, such as the System Options form, all the programmable fields are displayed on one page. If you can not see everything on the screen, use the scroll bar on the right to scroll to the bottom of the page.

To program or change any of the values in the form click on the change button and make changes as required.

Getting Started

13 - 17

Other forms such as the Class of Service form use index numbers.

The 3300 ICP has 96 predefined identical Class of Service Options each identified by an index number.

The form displays 5 index numbers at a time.

To see the next 5 Class of Service index numbers you can click the Next button. To navigate back one page click on the Previous button. The First and Last buttons allow you to navigate to the first page or the last page.

You can also search on a specific index number.

Select the Class of Service Number you want to view or change, and click the Change button. You can enable or disable the different options by clicking on Yes or No.

3300 ICP Primer


Some forms such as the Feature Access Code Assignment form have so many values that they are displayed on more than one page. You can navigate between the pages using the Next and Previous buttons.

You can also do a specific search on different values such as Feature Name and the value (or name of the feature) you want to program.

You can program individual Feature Access Codes by selecting the desired feature and clicking the Change button.

You can also program multiple records by selecting Change Page or by selecting Change All.

Getting Started

13 - 19

The Hunt Group form is an example of a form with information in three separate areas.

The top area of the form shows the Hunt Groups that have already been programmed. To add a new Hunt Group click on the Add button. You can then program the values of the Hunt Group.

The middle section is a read-only view of the field values in the selected hunt group.

Once you have created the group you will need to program the group members. Click on the Add Members button to add members to the group. You can also Change or Delete members.

3300 ICP Primer


On-line Help

The 3300 ICP system contains an easy to use context sensitive On-line Help utility.

When you first log into the System Administration Tool you can click on the Help Button to access the Main Help Menu screen.

From the Help Menu you can get information on the Help utility and how to use the interface.

The What’s New In This Release section provides a very useful description of the new functionality in the latest software release.

To access help on major programming tasks, select Programming. This section provides a step-by-step list of instructions to guide you through the programming tasks.

Getting Started

13 - 21

If you need to learn how to program a specific feature you can select Features Reference from menu and click on a feature.

Each feature is described in the same format. There is a brief Description of the feature, any Conditions that may affect operation or programming, how to Program the feature, and how it Operates.

Another useful feature is the Glossary. When you click on Glossary and select a term, its description is displayed at the bottom of the screen.

3300 ICP Primer


When you are in a System Administration Tool form and select Help you are presented with a Help web page that is specific to the current form.

For example if you are programming in the License and Option Selection form and you need more information about programming this feature, you can click on the Help button to get more information.

Getting Started

13 - 23

Group Administration Tool

The Group Administration Tool is used to manage user information such as

Groups

Extensions

User Guides

System Speed Calls

The Manage system Option is used to Change the Date and Time of the 3300 ICP.

The Group Administration Tool Help is embedded in the application and is context sensitive.

The Help information is presented in white text at the bottom of the screen. The text provides an explanation of what can be done in the current view.

Always use Exit in the drop down menu to terminate the Group Administration Tool session.

3300 ICP Primer


Manage Extensions On-site Group Administrators can manage changes to extensions.

Select Manage Extensions, Edit Extension and type the extension number.

Click on Continue Editing User to access the programming pages.

Here you can enter a telephone directory name for the extension, adjust the Class of Service (COS) and Class of Restriction (COR), and create User Authorization Profiles.

Getting Started

13 - 25

Group Administrators can also program the Personal Keys on extensions.

When you select Set up/Edit Desktop you can now program or edit the Personal Keys on the extension.

3300 ICP Primer


Networking Essentials for the 3300 ICP

In this module you will learn how to set up:

The 3300 ICP Controller IP Address

The DHCP scope and options

The TFTP files

The DHCP options for VLANs

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14 - 3

Configuring 3300 RTC IP settings

To connect your 3300 ICP Controller to the Local Area Network (LAN), you will need to obtain and then program a number of LAN settings for your controller. These settings include the IP address of the 3300 Real Time Complex (RTC), Gateway, and Domain Name Server (DNS) information.

The IP phones will need to register with the 3300 RTC. Therefore, the 3300 RTC must have a known IP address. To do this you will assign a static IP address to the 3300 RTC.

The system uses DNS addresses to access the Application Management Center (AMC) when you enable the licenses on the system.

3300 ICP Primer


Defining the DHCP scope

A Dynamic Host Configuration Protocol (DHCP) server provides Mitel IP devices with IP addresses and specific DHCP options.

Based on information provided by your LAN administrator

Define the subnet or subnets your 3300 DHCP server will serve

Define the range or ranges of IP addresses to be served to your IP devices

Here we have a 3300 ICP DHCP server configured for use by the IP Phones and for the Ethernet to TDM (E2T) of a 3300 ICP controller.

The subnet provided by the LAN Administrator is 10.120.3.0 with a subnet mask of 255.255.255.0.

For example within this DHCP Subnet form, here is a dynamic range of IP addresses for the IP Phones 10 through 100.


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The 3300 RTC IP address is defined in the System IP Configuration form.

Ensure that the E2T IP address is in the same subnet as the RTC and both IP addresses are outside the dynamic range.

Reserve an IP address outside the dynamic range for the 5550 IP Console and any other devices requiring a static IP address in the Static IP form.

3300 ICP Primer


DHCP Options

The DHCP server supporting the E2T of the 3300 ICP must have three DHCP options defined in the scope:

Option 3 – Router, the default gateway used by the IP Phones

Option 66 – Trivial File Transfer Protocol (TFTP) Server, the IP address of the 3300 RTC (keeper of the E2T’s boot file)

Option 67 - Boot file, always /sysro/E2T8260


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The DHCP server or servers supporting the IP phones need at least two options defined in their scope:

Option 3 – Router

Option 125 the Mitel Vendor Specific Option with the values:

id: ipphone.mitel.com, the id string. The IP Phone checks this value to determine if it should use the IP address and DHCP options offered by the DHCP server. The value “ipphone.mitel.com” must be as shown, otherwise, the IP Phone releases the IP address and issues a new DHCP request.

sw_tftp the TFTP server holding a copy of the IP Phone’s boot software which is downloaded to the IP Phone to allow it to communicate with the 3300 ICP

call_srv: the 3300 ICP where the IP Phone must register

3300 ICP Primer


DHCP in the Network

In large networks, it is common practice to separate the network into logical or geographical groupings, called subnets. Each subnet is usually assigned a fixed range of IP addresses managed by one or more DHCP Servers.


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Multiple DHCP servers

With multiple DHCP servers, those supporting IP Phones must have the DHCP Options correctly defined for each IP Phone.

In this example:

IP Phone A issues a DHCP request that is answered by the DHCP server in the 3300 ICP

IP Phone B issues a DHCP request that is answered by its own segment’s DHCP

server

The IP Phones are supplied with:

An IP Address

Option 3 – Router IP Address

Option 125 – Mitel Vendor Specific Option

3300 ICP Primer


Single DHCP Server A single DHCP server managing devices on multiple subnets has different DHCP scopes defined for each subnet. In this example, IP Phone A and IP Phone B are served by one DHCP server.

IP Phone A is supplied the required DHCP options for subnet 3.

The DHCP server recognizes that the request from IP Phone B is coming from a different subnet and supplies the IP address and DHCP options specific to subnet 54.


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TFTP IP Phone Boot Files

The simplest arrangement is to have the 3300 ICP provide TFTP service for all IP Phones in the network.

However, in any network, traffic is always a big concern. Every time an IP phone boots up, it requests a TFTP download of its boot software.

This means that at boot up from a power failure, all IP Phones attempt to download their boot files at the same time.

Therefore, to diminish inter-segment traffic on a segmented network, additional TFTP servers can be located in the same network segments as the IP Phones.

3300 ICP Primer


Power Over Ethernet


Identify the Power Requirements for IP Phones

Identify the Power Requirements for IP Phones

Learn how PoE works

Identify the use of In-line Power Adapters

Identify the use of In-line Power Hubs

Identify PoE management for the CXi

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Power Over Ethernet

15 - 3

Power Requirements for IP Phones

All Mitel IP Phones require power. This can be provided locally by

an AC power adapter that converts the mains voltage into the 24VDC required by the IP Phone

a 48VDC in-line Ethernet power adapter

Power can also be provided remotely by network devices that support Power over Ethernet (PoE). These include

an in-line power-hub

a powered Layer2 Switch

the powered Layer2 switch in the CXi controller

All the devices except the AC power adapter provide power over the Ethernet CAT5 cables.

3300 ICP Primer

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How PoE works

The need to provide local power to each IP Phone can be eliminated with Power over Ethernet (PoE). The CAT5 Ethernet cables carry data and power to the IP Phones.

The standard for PoE is IEEE802.3af and Mitel IP Phones comply with that standard.

Power Source Equipment (PSE) provides power to Powered Devices (PD) such as IP Phones.

Before the PSE applies significant power to the PD the IEEE802.3af standard requires the PSE to run a “discovery process” looking for devices that comply with the standard.

It does this by applying a small current-limited voltage to the cable and checking for the presence of a “signature impedance” which is present on Mitel IP Phones but not on PCs.

If the “signature” is not detected the PSE does not apply power. If the “signature” is present the full 48V is applied.

The Powered Device must continue to draw a minimum current. If it does not (for example, when the device is unplugged) then the PSE removes the power.

Power Over Ethernet

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In-line Power Adapters

The in-line power adapter has two RJ-45 connectors. One Ethernet CAT5 cable connects the IP Phone to the power adapter. The second cable connects to a port on the Layer 2 Switch.

Caution: Ensure that the powered cable from the inline power adapter is installed in the proper connector on the IP Phone. DO NOT plug the powered cable into the port designated for a PC.

Power backup with an Uninterrupted Power Supply (UPS) for the IP Phones, the ICP, and the Ethernet switches is required for the IP Phones to work during a power failure.

3300 ICP Primer

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In-line Power Hubs

In-line Power Hubs, such as the PowerDsine 24PT, supplies remote power to the IP Phones. Each unit can be used to provide power for 24 IP Phones from a centralized universal unit.

The Power Unit is connected in series to an Ethernet switch.

The data output jack on the Ethernet switch connects to the input jack on the Power Unit, and the data/power output jack on the Power Unit connects to the data input jack on the IP telephone.

48 Volts DC is usually fed on the unused or spare pairs of the cable.

Pins 1/2 and 3/6 are the Transmit /Receive pairs and pins 4/5 and 7/8 are the powered pairs.

Power Over Ethernet

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PoE for the CXi

The PoE module in the CXi has a power limit of 120 Watts, which provides enough power for 16 Mitel IP phones.

The power required for Mitel IP phones is fairly constant whether they are in use or sitting idle. Very loud ringer and handsfree settings can draw more power than normal.

Additional devices connected to the IP Phone such as a Programmable Key Module (PKM) and a Conference Unit increase the power required by the IP phone.

If additional devices are connected to the IP phones it is possible to exceed the power budget.

The power budget for the CXi, which guarantees power allocation, is based on the PoE class. The power budget for each class is:

Class Power Comments

Class 0 7.5 Watts All other Mitel IP Phones

Class 1 4 Watts

Class 2 7 Watts 5215/5220 dual mode IP Phones

Class 3 13 Watts

The 5215/5220 dual mode IP Phones are class 2 devices. All other IP Phones are class 0.

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Port Prioritization The 16 LAN Ports on the CXi are prioritized with port 1 having the highest priority and port 16 the lowest.

IP phones connected to the higher priority ports receive power before those connected to the lower priority ports.

If the 120-Watt power budget is exceeded the CXi shuts down power to the lowest priority Ethernet ports (starting from port 16 backward to port 1).

Session Initiation Protocol (SIP)

In this module you will learn:

What SIP is and how it originated

The elements of a SIP network

SIP Messages (requests and responses)

The SIP message flow

SIP and other protocols

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Reference Material

The following is a list of reference materials on SIP.

Books SIP Demystified. Gonzalo Camarillo, McGraw-Hill

Telecom, ISBN 0-07-137340-3

Internet Communications Using SIP: Delivering VoIP and Multimedia Services with Session Initiation Protocol, Sinnreich, Henry & Alan B. Johnston, John Weily & Sons, Inc., New York (c) 2001, ISBN 0-471-41399-2

SIP: Understanding the Session Initiation Protocol, Alan B. Johnston, Artech House, Boston, London, January 2001, ISBN 1-58053-168-7

Web-based Information Session Initiation Protocol (SIP)

http://www.cs.columbia.edu/sip

The Internet Engineering Task Force (IETF) Web site http://www.ietf.org

SIP Center http://www.sipcenter.com

VOIP Wiki - a reference guide to all things VOIP www.voip-info.org/wiki-SIP

The SIP Forum is an industry organization with members from the leading SIP technology companies. Its mission is to advance the adoption of products and services based on SIP. www.sipforum.com

White Papers The following white papers are available from Mitel OnLine.

Examining the Value of SIP in the Enterprise White Paper (PDF 238KB)

SIP: Enabling Your Business to Leverage the Power of the Internet Customer Brief (PDF 273KB)

SIP Interoperability List (PDF 77KB)

SIP Technology Primer - Technical Overview (PDF 2.7MB)

SIP Technology Primer - Value Proposition (PDF 490KB)

5215/5220 IP Phones (SIP functionality) Data Sheet - English (PDF 545KB)

http://www.cs.columbia.edu/sip

http://www.ietf.org/

http://www.sipcenter.com/

http://www.voip-info.org/wiki-SIP

http://www.sipforum.com/


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SIP, an Internet Engineering Task Force (IETF) standard, is an open, Internet-genuine protocol for establishing and managing multi-party, mixed-media sessions over converged networks. SIP enables the creation and deployment of feature-rich services that go far beyond simple IP telephony phone calls.

SIP presents an opportunity to redefine how people communicate. Some of the primary drivers for SIP in the industry include:

Interoperability of IP devices

Easy deployment of multimedia applications through seamless voice, video, and data integration

Strong presence and instant messaging capabilities

Tight device/application integration through SIP support in Windows XP and AOL Instant Messenger

3G Mobile device support

Mitel and SIP Mitel has assumed industry leadership in SIP through active involvement and sponsorship of SIP industry circles such as the SIP Center and the SIP Forum.

Mitel's philosophy around SIP is based on a phased implementation whereby SIP is first introduced to the desktop.

Subsequent phases of this strategy will see SIP support extended to the Mitel 3300 ICP and Mitel Your Assistant.

SIP Support on the IP Phones The dual mode 5215, 5220 and 5235 IP Phones support both Mitel’s proprietary MiNET protocol and SIP.

5215 5220 5235

When the dual mode IP Phones are connected to the 3300 ICP in release 6.0 the IP Phones boot in MiNET mode.

If they are connected to a SIP server they boot in SIP mode where they interoperate with SIP enabled voice, data, video, and Internet application and services.

SIP and the 3300 ICP In the near future a SIP server will reside in the 3300 ICP controller and the 3300 ICP will support SIP Trunking and all SIP UAs that are compliant with RFC 3261.

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Introduction to SIP

SIP is a signaling protocol for controlling multi-media sessions. It is used to establish user presence, locate users (SIP enables mobility), as well as set up, modify and tear down sessions. It is used for session setup not session management.

A session can be a simple two-way telephone call or it can be a collaborative multi-media conference session.

SIP originated in the mid 1990s as a simple method for inviting people to view multicast sessions such as space shuttle launches over the Internet’s multimedia channel. Because of its simplicity, power and extensibility, SIP has been adapted as a Voice Over Internet Protocol (VoIP) communications standard.

SIP is a fully open standard from the Internet Engineering Task Force (IETF) the body responsible for administering and developing the mechanisms that comprise the Internet. The IETF began standardization of SIP in 1996 and RFC 3261 was published in 2002.

SIP is a text-encoded protocol based on elements from the HyperText Transport Protocol (HTTP) and is designed to work over IP networks.

SIP provides full integration with open Internet standards and technologies. It uses URIs (Universal Resource Indicators), DNS (Domain Name Server), and MIME (Multipurpose Internet Mail Extensions) in ways that are compatible with other IP applications. This allows SIP to easily interoperate with Web applications.

SIP Components The different components of a SIP solution include SIP elements, SIP messages, and SIP message flow.

Elements of a SIP Network The main elements in a SIP Network are Use Agents, Servers, and Location servers.

User Agents

User Agents (UA) are the end points in a SIP network. They originate SIP requests to establish sessions and send and receive media. User agents are SIP phones, PCs, PDAs, 2.5/3G wireless handsets, or SIP gateways. Every SIP user agent provides two functions and both are typically used during a session.

The User Agent Client (UAC) initiates requests

The User Agent Server (UAS) generates responses to requests

Servers

Servers are intermediary devices that assist user agents in session establishment and other functions. There are three types of SIP network servers.

Proxy Servers perform signaling and relay. In other words, it determines where to send signaling messages and forward requests on behalf of the UA. To do so, it consults databases (DNS, location servers, etc.).

It is important to remember that Proxy servers have no media capabilities; they are in the control path only.


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SIP Registrar Servers accepts registration requests from users (e.g., I am now at 192.168.0.10) and maintains user location information in a database. Mobility is thus achieved by the use of a REGISTER message (from UA) and by keeping a location database updated.

Redirect Servers are servers that redirect SIP requests to another device. A redirect server responds to the request with the address to which the request should be redirected to (e.g., a request for [email protected] can be redirected to [email protected]).

It is important to note that the proxy, redirect and registrar servers are all optional SIP components. In fact, a UA may issue an INVITE directly to a targeted endpoint and many telephony features may be implemented directly on the UA.

Location (Database) Servers

The location server is a general term used for databases that contain information about users (URLs, IP addresses, and preferences) and routing information about the SIP-enabled network.

mailto:[email protected])

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SIP Messages There are two types of SIP messages: SIP requests and SIP responses

SIP Requests

A SIP Invitation consists of two requests: INVITE, followed by ACK. The end of a call is signaled by a BYE request.

REQUEST TYPE DESCRIPTION

INVITE INVITE requests invite users to participate in a session.

Re_INVITE Allows users to change the media during a call

ACK ACK requests are used to acknowledge the reception of a final response to an INVITE.

BYE Terminates sessions.

CANCEL Cancels a pending INVITE.

REGISTER Users send REGISTER requests to inform a server about their current location. Users can be registered at several locations at the same time.

OPTIONS OPTIONS requests query a server about its capabilities, including which methods and which session description protocols it supports.

SIP Responses

SIP responses use a numerical code (borrowed from HTTP response code) and a reason. A few examples are shown in the table below.

CODE TYPE Description

1XX Information Request received – continuing to process the request.

Example: 100 – trying 180 - ringing

2XX Success The action was successfully received, understood and accepted.

Example: 200 – OK

3XX Redirection Further action must be taken to complete the request

Example: 301 - moved permanently, 302 - moved temporarily


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SIP Message Flow In a SIP call a User Agent Client (UAC) initiates SIP request or INVITE. The server forwards the request to a User Agent Server (UAS) that receives the SIP requests and returns a response.

The call process involves

SIP Addressing

SIP is IP based and provides users with globally reachable addresses. These addresses (URI) use the same format as an email address: user@domain, (e.g., [email protected] or [email protected]). Users can have any number of SIP URIs with different providers that all reach the same device.

Instead of SIP URIs, users can be identified also by telephone numbers, expressed as “tel” URIs such as tel: +1-925-242-4321. Calls with these numbers are then either routed to an Internet telephony gateway or translated back into SIP URIs via the ENUM mechanism.

ENUM consists of a DNS-based architecture and protocol to map dialed numbers to SIP URIs. In addition to providing the SIP URI, ENUM can also provide such information as email address, cell phone, VPIM information and FAX number.

The advantage of using DNS is that it can be delegated and it is scalable. In fact, each digit can be a definable DNS zone and zones can be delegated.

Locating a SIP Server

A client request is sent to a locally configured SIP proxy server (as in HTTP), or to the IP address and port responding to the Request-URL.

SIP Transaction

When the host has been resolved the client sends one or more SIP requests to the server and receives one or more responses from the server.

SIP and other Protocols An important difference between SIP and other protocols is the fact that SIP endpoints can communicate directly. In other words, two SIP sets do not require any resources to establish a peer-to-peer communication, much in the same way that two PCs can exchange a file (e.g., FTP client / server) without any other devices.

SIP Summary IP based protocol – uses IP addressing

End-to-end protocol – messages make it to the other end unaltered

Intelligent endpoints – can communicate without any other resources

Client server based protocol

Textual encoding – easy to implement and troubleshoot

Multimedia – can be used for voice, video, gaming, IM, etc.

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Documents