3.1 cleaning and maintenance
DESCRIPTION
Cleaning and MaintenanceTRANSCRIPT
HH204-HOUSEKEEPING MANAGEMENT
UNIT 3: CLEANING AND MAINTENANCE
• Noor Zaity Njaiha Binti Esni (2003)• Nurul Azia Azrin Binti Kadiron (2010)• Muhammad Adzlan Bin Fadzialah (2004)• Dinie Akmal Naqiuddin Bin Sedik (2015)• Nor Amira Shafika Binti Mazlan (2036)
OBJECTIVE• Explain standart operating procedure (SOP) in
cleaning process.• Identify detergent,housekeeping
chemical,housekeeping machine and tools.• Handle equipment and cleaning agents in
accordance with safety standard.• Practice wastage control in handling cleaning
equipment and chemical.
3.1 Standart Operating Procedure
• Help maximum safety and operational efficiency for these kind of organization.
• Use to satisfied compliance requirements.• Operationalize documents such as: > Plans > Regulations > Compliance > Policies
3.1.1 : Explain (SOP) in cleaning process.
3.1.2 : Identify detergent, housekeeping chemical, housekeeping machine and tools.
IMPORTANCE OF CLEANING AGENTSCleaning agents are importance
because:
• Help to preserve hygienic environment.• Provide a pleaseant appearance to a
hotel.• Help to maintant the life expectancy of
surface.
a) CLEANING AGENTS CLASSIFICATIONS
Cleaning agents can be
classified into five
categories:
•Water•Liquid•Soup (bars,
powder)•Abrasives•Polishes
b) WATER
• Importance substance of cleaning agents. Source of water comes from Rain to form river, lake and sea.
• To types of water, hard and soft. No detergent is effective with hard water since they contain minerals.
• Soft water is suitable in washing, cleaning and rinsing since they have been treated with chemicals. Warm water dissolves soap more easily than cold water.
c) LIQUID CLEANING AGENTS
• Liquid cleaning agents can either be diluted in water or used directly to clean using a dry cloth.
• Substance in liquid cleaning agents:LIQUID CLEANING
AGENTSUSAGE
Ammonia Softens hard water
Methylated spirits Treats grease stains
Paraffins Dissolve grease
Turpentine Dissolve grease and paint
Vinegar Removes light stains
Hydrochloric acids Removes stubborn stains
Carbon tetracchloride Dissolve grease
d) SOAP
• Bar soap are cheaper than powder. Important to use soft water when using soaps because it needs a lot of rinsing.
• Powder can easily turn into foam better than soap.
e) ABRASIVES• Abrasives are substance used for
grinding, smoothing or polishing.• Used in cases of very stubborn stains on
various surface.• Some of the substance abrasives:
ABRASIVES USAGE
Silver, sand, steel wool, glass paper
To remove stains on plain wood, stone or cement floors
Emery powder/paper To remove rust from steel
Pumice powder To remove stains from sinks and bath tubs
Whitting To clean white paint
f) POLISHES
• There are three types of polishes:
CATEGORY USAGE
Spirit-based For metal mirrors, window panes
Oil-based For stained, wax polished or painted wood, linoleum (floor covering with hard surfaces) and synthetic floors
Water-based For sealed floors, thermoplastic floors and rubber flooring
• There are some basic principles using polishes which are:
Used only after dirt and dust are thoroughly removed. Used in small quantities. Used as a last resort. rubs of thoroughly as surface could become sticky. permanent or semi permanent polish must be polished
carefully in order not to destroy the original sheen. must be stored and controlled correctly. floor polishing should be done by polishing machine.
3.1.4 Practice wastage control in handling cleaning equipment and chemical
Wastage from the housekeeping department including cleaning materials and plastic packaging.
Waste is not only created in guest rooms but also in public areas, hotel gardens and offices.
Reduce, reuse and recycle
Waste elimination at source must be a hotel’s number-one priority. A major way in which many hotels reduce waste at source is by:
Running towel and linen reuse programmes. Inviting guest to hang their towels back on the rack for reuse, can save enormous quantities of water, energy, detergent and, the detergent packaging that ends up as waste.
Providing soap and shampoo in dispensers is common practice within international hotels.
Cont’
On the catering front, eliminated the need to dispose of plastic water bottles by switching to returnable and reusable glass bottles.
Any waste that cannot be reused need to be sorted into its component fractions so that as much as possible can be recovered for recycling.
All the company’s hotels that have access to commercial recycling divert glass, aluminium, plastic, newspaper and cardboard, while used soap and amenities are sent to shelter programmes or to companies making niche laundry and car-wash products.
3.2 Guestroom Cleaning3.2.1 Prepare trolley cart for guestroom cleaning3.2.1.1 TROLLEY/CART PREPARATION
Trolley is an equipment to store or keep a given number of linen, supplies, and other cleaning materials.
It is also called maid’s cart. Diagram 6.1 shows trolley or cart in a proper set
up. The lower shelf of the trolley is used to carry
heavier items like bed sheets. The middle and top shelf are for other linen
supplies.
1. Hangers 2. Dust mop3. Glass rack and
clean glasses4. Plastic liners and
paper towels5. Bucket with
literature6. Ashtray7. Ice tubs8. Caddy tray9. Bottles10.Johnny mop11.Matches and
toilet strips12.Soap and
sanitary bags13.Bath towels
14.Light bulbs15.Hand towels16.Wash clothes17.Bath mats18.Twin bed sheets19.Pillow cases20.Double bed
sheets21.Toilet tissues22.Queen bed
sheets23.Dry dirty linen24.Wastebasket25.Small broom26.Trash bag and
liner27.vacuum
Maid’s caddy must have following materials:
Toilet bowl cleaner Window cleanerDegreaser Air freshner Johnny mop Scrubber Disinfectant Furniture polish All purpose cleaner
3.2.2 Guestroom cleaning procedureGUEST ROOM
How to Enter a Guest Room:• Room attendant must check the room status.
Check for (DND).• Knocking firmly and say “HOUSEKEEPING” for
three time. Open the door slowly and repeat “ Housekeeping”.
• If the guest is sleeping, close the door quietly. Come back later.
• If the guest is awake, apologize, excuse yourself and close the door.
• When the doors open ask permission to clean the room.
CONT’• For vacant room, position your trolly in front of
the room; open the door and start cleaning.• Offer to continue the cleaning process for
occupied room if guest returns while the cleaning in progress.
• For safety reason, do not forget to verify the room key before the guest enters the room.
…THANK YOU…