3 steps to better customer service
TRANSCRIPT
3 Steps to Better Customer Service
1. Wow Prospective Customers
Customers Lifecycle
Good vs. Bad Customer Service
Flip the Odds in Your Favor
2. Respond to Current Customers
Provide Multi-channel Support
Make Happy Customers Happier
Customer Service is a Conversation
Train Your Customer Service Agents
Friendly Conversation With Every Type of Customers
3. Spread the Love
Boost Your Customer Referrals
Customers Will Share Their Experience Online
Happy Customers will Share Their Experience With People
Spread Your Words By Giving…
Discounts, Incentives, Sharable Content, Customer Support Tools
Source of Inspiration:ClickDesk Live ChatDimensional ResearchZuberanceMcKinseyWhite House Office of Consumer Affairs