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STISTI delivers….delivers….

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A Proud History

TodayAnd

MovingForward

19651965Electronics Electronics

Division Division FoundedFounded

1965196520 Trucks20 Trucks

Pepsi Pepsi OwnedOwned

19831983NorfolkNorfolk

Southern Southern OwnedOwned

19831983$100M in $100M in RevenueRevenue

19921992$200M in $200M in RevenueRevenue

19911991Satellite Satellite TrackingTracking

Industry 1stIndustry 1st

19981998Acquired byAcquired by

CD&RCD&R

19961996CanadaCanada

IntegratedIntegrated

20012001Re-brandedRe-brandednAL undernAL under

SIRVASIRVA

20002000$270M in $270M in RevenueRevenue

20042004Dramatic Dramatic Quality & Quality &

Safety Safety GainsGains

20042004Agents BuyAgents BuyBusinessBusiness

A Solid Group of Owners, Employees,

A Solid Group of Owners, Employees,

Drivers and Most Importantly - Customers

Drivers and Most Importantly - Customers

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•$290 million in annual revenue•Service products that require specialized equipment and/or

handling

STI Today

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Concentrating Concentrating

on markets on markets that require that require specialized specialized

transportation transportation and handlingand handling

Markets Served

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Claims PreventionProcess

December 2009 STI Business Confidential

HighHigh

LowLow

Customer Satisfaction

Foundation of Six Sigma Processes

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STI Home Express

Final and first mile service that handles inside home and commercial delivery/pick up of consumer products.

Services every zip code in U.S. lower 48 states and most of Canada

Simple Flat Rate Pricing Over 150 service providers Lift-gate and Straight trucks Two-person crews Minor assembly provided Debris removal Voice-entered Proof of Delivery by end-customer

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STI’s U.S. Home Express Network

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STI Home Express Customer Podium®

Interactive Voice Response (IVR) System▰ Captures customer satisfaction at time of

delivery▰ Solicits both quantitative and qualitative

feedback via toll free number▰ Immediately forwards customer’s

response with voice clip to homeExpress system

▰ Accessible to service provider

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Why Choose STI homeExpress?

Total transportation service offering Comprehensive nationwide coverage Long history with in-home services Proprietary advanced technology support Immediate customer feedback Rare damage issues: Claims ratio 0.5% Increasing velocity to market Customer Focused Solutions

Our goal, like yours, is 100% satisfaction

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STI Home Express Support

Home Express proprietary software

Customer Podium® for home deliveries

Six Sigma methodology SmartWay certified

Voice of C ustomer

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March 2007 Business ConfidentialPam Nelson with South Coast Logistics714-337-6235