25 Action Orientated Customer Experience

Quotes

This selection of 25 quotes is from a library we have collated of

over 365 quotes relevant to organisations looking to improve

their customer experience.

We added a twist by including an action orientated question to

challenge you as you pause for thought on the quote.

Use these quotes and the questions to drive further discussion,

debate and action around your organisation.

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quotes.

“Don't say you don't have enough time.

You have exactly the same number of

hours per day that were given to Helen

Keller, Pasteur, Michaelangelo, Mother

Teresea, Leonardo da Vinci, Thomas

Jefferson, and Albert Einstein.”

H. JACKSON BROWN

Does your team realise they should

always have enough time for their customers?

“A brand is a promise.

It creates expectations

that the product has to

deliver.” GUILLAUME VAN DE STIGHELEN

Are you delivering the promise of your brand?

“Care more than others think wise.

Risk more than others think

safe. Dream more than others think

practical. Expect more than

others think possible.” HOWARD SCHULTZ

Do you think as big as possible?

“Be the change

you're trying to

create.” MAHATMA GHANDI

Are you 'being the change'?

“Coming together is a

beginning. Keeping

together is progress.

Working together is

success.” HENRY FORD

Is your organisation working together for the good of your customer?

“The road to someday

leads to a town of

nowhere."

Are you acting to improve your customer experience now?

TONY ROBBINS

“Customer service means projecting

a positive image.”

Is your company 'positive' about things?

UNKNOWN

“I have not failed.

I've just found 10,000

ways that won't work.”

Do you approach your customer experience with this attitude?

THOMAS A. EDISON

“We are all faced with a series of

great opportunities brilliantly

disguised as impossible situations.”

Is your business missing customer experience opportunities?

CHARLES R. SWINDOLL

“Before you can inspire with emotion,

you must be swamped with it yourself.

Before you can move their tears, your

own must flow.

To convince them, you must yourself

believe."

What emotions do you want your customers to feel about your business?

Do you feel them yourself?

WINSTON CHURCHILL

“Once we realize that imperfect

understanding is the human

condition,

there is no shame in being wrong,

only in failing to correct our mistakes.”

How does this apply to your customer service?

GEORGE SOROS

“To understand the man, you must first

walk a mile in his moccasins.”

When was the last time you really put yourselves in your

customer's shoes?

NORTH AMERICAN INDIAN PROVERB

“If you think you can, you can. And if

you think you can't, you're

right."

How does this apply to your business?

MARY KAY ASH

“Learn to listen. Opportunity could be

knocking at your door very

softly.”

Does your organisation know how to

listen out for new

opportunities?

FRANK TYGER

“When the grass looks greener on the

other side of the fence,

it may be that they take better care of it

there.”

Are your competitors taking better care of their customers than you do

of yours?

SENECA

“Live as if you were to die tomorrow.

Learn as if you were to live forever.”

Are you applying this attitude to your business?

MAHATMA GHANDI

“I am easily

satisfied with the

very best.”

Do you satisfy your customers by providing the best?

WINSTON CHURCHILL

“The secret of success

is to do common things

uncommonly well.”

Is this something you strive to do?

JOHN D. ROCKEFELLER

“There is only one boss. The

customer. And he can fire everybody

in the company from the chairman

on down, simply by spending his

money somewhere else.”

Is your organisation aware of this?

SAM WALTON

“Watch the turtle. He only moves

forward by sticking his neck

out.”

Do you stick your neck out for your customers?

LOU GERSTNER

“The world is not dangerous because of

those who do harm

but because of those who look at it

without doing anything.”

Do you have staff who are a 'danger' to the success of your business?

ALBERT EINSTEIN

“The difference between

good and excellent:

details..”

Are you considering the details of your customer experience?

UNKNOWN

“You can never cross the ocean unless

you have the courage to lose

sight of the shore.”

Do your staff have the courage to serve your customers

and go beyond their expectations?

CHRISTOPHER COLUMBUS

“It takes 20 years to build a

reputation and five minutes to ruin

it. If you think about that, you'll do

things differently.”

Have you thought about that?

WARREN BUFFET

“Never ruin an apology with an

excuse.”

Are you guilty of this?

KIMBERLY JOHNSON

The Customer’s Shoes Ltd is a niche customer experience consultancy firm. We help organisations pave their way to

delivering great customer experiences. Clients are typically SME’s and blue chip organisations that have the desire to become

famous for delighting their customers across all channels. If you believe your customers deserve better then take the first step

towards true customer loyalty and put yourself in The Customer’s Shoes. Tel: 0845 5480228 or email

measureup@thecustomersshoes.com and visit www.thecustomersshoes.com

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