William GallegosCell: 727 400 8938 dualityofg@yahoo.comKey Objective: To obtain and secure a position within an organization that promotes a positive company culture along with offering

rapid employee advancement when utilizing my talents in a professional yet fun work/office/business atmosphere that encourages and facilitates continued career development while forwarding the company’s objectives.

Professional ProfileProficient command of the English language. Profound sagacity of the business, marketing, and economics spheres acquired through upper level education and past work experience. Accepts challenges with a can do frame of mind. Self-motivated, mechanically inclined, computer savvy, assertive, dedicated, observant, considerate, organized, flexible, industrious, and innovative professional who possess the ability to focus on details while addressing multiple tasks and/or projects simultaneously. Skillfully demonstrated a natural tendency to conscientiously perform quality work in a timely manner. Effective communication and interpersonal skills with the capability of working independently or in a team setting. Knowledgeable in modern office practices and basic office equipment. Successfully exhibited exercising customer care know-how by satisfactorily gaining access to sensitive customer information for the purpose of customer account maintenance, changes, and/or adjustments. Displayed a consistent pattern of successfully meeting production demands, project deadlines, and/or employee job performance metrics. Mature awareness to the concept of safety in the workplace environment. Proven due diligence in keeping current with work/job specific marketplace information, market trends, product offerings, updates, innovations, and strategies. Strived to competently learn new work related techniques, processes, machines/equipment, products, procedures, duties, technologies, and skill sets. Seasoned professional with a strong work ethic, positive attitude, sales force familiarity, project coordination skills, plus an in-depth range of general business administrative abilities.

Primary Professional Experience24-7 InTouch (2015-2016)Joe Cool AC & Heat (2013)United Mkg Sols (2012)AGR Group (2011)Bay Planning (1997-1999)CSR, Appt. Setter, Telemarketer, Recruiter

: Contact Center skills delivering an amazing customer service experience focused on inbound calls and email support to address customer inquiries, complaints, concerns and account maintenance requests, plus assisted customers in navigating their online account profiles. : Set appointments for Central AC & Heat tune-ups. +: Call Center experienced doing tele-sales of magazines, home alarm systems, and utilities. : Recruited Life Insurance Agents via phone, fax, email, and direct mail, plus lead prospecting by contacting individuals interested in Life Insurance to verify info on emails and direct mail reply cards in order to qualify the sales potential of Life Ins. leads, also set appointments for prospective Life Ins. sales, and contributed to the process of creating phone scripts, as well as supervised small phone room.

Bay PlanningSeminole, FL (1997- 2007)Multitasking Contract/Licensing Specialist

Coupled with the intake and maintenance of files, specialized in processing and submitting pertinent documents/paperwork (i.e. contracts, applications, and related forms) to a network of key life insurance companies for the purpose of establishing and identifying business relationships between upper mgmt., life ins. co.’s, licensed sales reps., and customers/clients.

Combined with composing introduction and appointment confirmation letters, acted as an administrative point of contact by gathering and communicating relevant business focused information (e.g. contract adjustments, hierarchy arrangements, new products, quotes & comparisons, commission reports, rate changes, and underwriting issues) between upper mgmt., life insurance company personnel, licensed sales reps., and customers/clients.

Inventory management by directly ordering supplies for out of office down-line Life Insurance Agents, plus maintained an up-to-date organized inventory of direct mail program materials, sales kits, brochures, forms, applications, contracts, software, and general office supplies.

Supervised, operated, and monitored print and mail machine/equipment (i.e. computerized inkjet address & label printer, paper/letter folder, seven-piece insertion machine, and multi-feed postage machine) operations, then delivered correctly labeled and properly packaged mail projects with regular daily outgoing office mail to the Bulk Mail location of the USPS.

St. Petersburg CollegeClearwater, FL (1994-1997)Physical EducationStudent Assistant

Supervised college campus exercise facility, instructed participating student body and faculty on proper use of exercise machines/equipment (i.e. free weights, Nautilus machines, steppers, treadmills, and cycling machines), informed students and instructors/teachers about various exercises and routines, plus joined in on regular routine housekeeping of machines/equipment and workout areas, as well as assist Physical Education Instructors in completing body composition (i.e. muscle to fat ratio) analysis for enrolled Personal Wellness students.

Education2000 – 2002 University of South Florida

Saint Petersburg, FLBachelor’s Degree

Major: Interdisciplinary Social SciencesMinor: General Business Admin

GPA: 3.391994 – 1998

1994: Phi Theta Kappa Honor Society. 1997: Who’s Who Among Students in

America’s Colleges andUniversities.

St. Petersburg CollegeClearwater, FL

Associate’s DegreeGeneral Studies

GPA: 3.24

Computer Skills: Accredited online courses completed for Microsoft Office 2010 & 2013 Word, Excel and Excel Formulas, PowerPoint, and Access, plus experience utilizing Outlook, also able to quickly learn different software systems, platforms, and/or websites, as well as skilled at keyboarding/typing (i.e. 45 wpm), emails, and Internet navigation.

Language Skills: College educated in reading, writing, and speaking Spanish at the Intermediate level.