Lue Chandra McKnight 705 Keystone Park Drive, Unit 115, Morrisville, NC 27560

Phone: (919) 797-2375 | luemcknight@yahoo.com

PROFESSIONAL SUMMARY

19 years in healthcare field and 3 year professional background in project management and

business analysis. Areas of specialization include process development, financing solution

implementation, and management. As a Project Coordinator, I also have experience in planning,

promoting, and executing large events. I am an innovative individual with strong work ethic and

I possess the ability to build lasting client relationships. I have experience in operations

management, finance, and budget development.

SKILLS

• Certified Customer Service Representative

• Certified Dietary Manager

• Partnering with cross-functional disciplines

• Mentoring and Training Oriented

• Six Sigma Certified

• Managing multiple projects

• Long-term business planning and execution

• Time management

• Effective communication

PERSONAL INFORMATION

Worked and volunteered in several senior residence. Excellent customer service skills, Military leadership

training, excellent verbal/written communication skills, people skills, technical trend researcher, detail

oriented, implementing new project with brainstorming strategies, good organization skills, goal oriented,

multi-tasking, dedicated and passionate worker.

PROFESSIONAL EXPERIENCES

September 2013 to Current - WakeAHEC Area Health Education Center Raleigh, NC

Project Coordinator

Administrative support and implement education programs and services of Wake AHEC.

This position provides a wide range of administrative support for programs and services,

computer data entry and retrieval, and customer service to healthcare providers in nine

counties.

This position maintains highly accurate records of educational activi ties including but not

limited to, registrations and financials records in statewide databases and disbursements.

Increase revenue by 10%, adding new fee to invoice payments.

Developed a lean auditing process, more manageable and accurate at annual audit review.

January 2004 to January 2013 - Western Wake Hospital Cary, NC

Clinical Nutrition Technician

Act as a liaison between Registered Nurses and Food and Nutrition Service Department.

Perform qualitative and quantitative lean production.

Collected 30 survey monthly and uploaded data in excel for quarterly budget decisions.

Maintain high level of customer satisfaction.

Assist Registered Dietitian in patient meal planning and diet updates.

Troubleshooting customers' inquiries related to menu options.

Mentor and train new employees.

Supervise and operate the diet office.

Supervised a staff of 5 people.

January 1995 to January 2002 - MCI-WORLDCOM Cary, NC

Technical Specialist

Provided technical support to large accounts by troubleshooting customers inquires related to

network outages.

Performed maintenance of existing customer hierarchies, includes reviewing and

implementation of changes and additions as directed by account teams.

Assist account teams with addressing customer's billing and reporting requirements.

Managed CORE production, enhancements and problems areas as communication by marketing

division and finance.

Reduced office expenses by finding smarter solutions for vendors, suppliers and services.

Trained and mentored new employees.

EDUCATION

Master of Business Management - 2013 University of Phoenix, Raleigh NC – GPA 3.47

Bachelor of Business Management - 2011 University of Phoenix, Raleigh, NC – GPA 3.27 Certified Dietary Management - 2004 Wake Technical Community College, Raleigh, NC

Business Administration - 1988 Monroe Community College, Rochester, NY

US Army National Guard Field Telecommunication - 1995 United States Army, Rochester, NY

REFERENCES Available Upon Request.