2014 guelph police service annual report

Guelph Police ServiceAnnual Report 2014

3Annual Report 2014

ContentsYour Police Service ......................... 4Organizational Structure .................................. 5Letter from the Board Chair ............................ 6Letter from the Chief of Police ....................... 7

Overview of Offences in Guelph ... 8Criminal Offences .............................................. 9Traffic Offences ................................................ 10Cyber and Hate Crime .....................................11Ten-Year Trends ............................................... 12

Guelph Police Service Activity .. 14Calls for Service .............................................. 14Service Activity and Quality Indicators .................................... 16

2013–15 Strategic Business Plan Pillar Highlights ............................ 18Neighbourhood Policing ................................ 18

Emergency Calls for Service...................... 18Community Patrol ....................................... 19Community Based Crime Prevention Through Youth Outreach ........................... 19

Assistance to Victims ......................................20Criminal Investigations ...................................20

Violent Crime ...............................................20Property Crime ............................................ 21Drugs ............................................................. 21

Road Safety .......................................................22Community and Organizational Communication ...............................................22

Community Communication ....................22Organizational Communication ...............22

Human Resources ...........................................23Information Technology Plan ........................23Finance and Administration ...........................24Headquarters Expansion and Renovation ................................................ 25

Human Resources ......................... 26Personnel Complement .................................28Human Resources Highlights ........................30Awards ...............................................................30

Notes:• Some statistics presented in this report may vary from previously published reports• All rates are per 100,000 population and rounded; variances are calculated using unrounded figures• Clearance rates are for all occurrences cleared that year regardless of the year in which they originally

occurred, which may result in clearance rates of greater than 100%

Your Police Service

MissionThrough partnerships, we are dedicated to enhancing the quality of life and ensuring the safety of all who live, work and play in our safe and diverse community.

VisionTo contribute to the positive growth and development of our members and our community by providing leadership and innovative policing that is effective, efficient, economical and environmentally responsible.

ValuesWe, the members of the Guelph Police Service, believe in:

Pridein ourselves, our work, and our community

Servicewith compassion and accountability

Trustshared through integrity and mutual respect

4 Annual Report 2014

5

Organizational StructureGuelph Police Services Board

Chief of PoliceInspectorExecutive Services

ProfessionalStandards

Public Information

Research andDevelopment

Legal Counsel

Legal Services and Access to Information

Deputy Chief of Police

InspectorNeighbour-

hoodServices

Patrol

Inspector Neighbour-

hoodServices

Field Support

InspectorInvestigative

Services

InspectorAdminis-

trativeSupport Services

ManagerHuman

ResourceServices

ManagerFinancial Services

ManagerInformation

SystemServices

Community Mobilization Canine

Domestic Violence High Risk

Court Services

Human Resource Services

FacilitiesInformation

System Services

Crime Analysis

Communi-cations

Drug Enforcement Data Services Payroll Financial

Services

Neighbour-hood Teams

Emergency Management

Forensic Identification

and Tech Crime

Property and Firearms

Professional Develop-ment and Recruiting

Fleet

Materials Management

Labour Relations

General Investiga-

tions, Special Projects

and FraudTactics

and Rescue

Traffic and School Safety Intelligence

Youth and Crime

Prevention

Serious Crime

Sexual Assault, Child

Abuse and Internet Child Exploitation

Annual Report 2014

Your Police Service


LETTER FROM THE Board ChairIt is my pleasure to introduce

you to the 2014 Guelph Police Service Annual Report.

Our goal through this report is to present the outcomes of the previous year’s work and examine internal and external statistical trends in relation to crime and police service deliv-ery. We share this information with you to provide insight into our activities and engage the public on issues affecting public safety in Guelph. Input from and dialogue with our community is a key aspect of policing, as we continually seek ways to improve service delivery.

The year 2014 marked the midpoint of the Service’s 2013–2015 Strategic Business Plan. During the mandate of this Plan, the members of the Guelph Police Service have accomplished many goals through their excellent work, such as the creation of the Youth Engagement Program and educating the public on senior related fraud and internet crimes. Social media has been an excellent tool that we have utilized to reach our community and provide updates in relation to Open House events, criminal incidents, and crime prevention tips. We continue to search for ways to improve our efficiency and effectiveness, as evidenced through administrative reviews, careful monitoring of the Service’s headquarters renova-tion and expansion project, and

a trend of reductions in operat-ing budget increases.

Overall crime rates in 2014 did not significantly change, although we did see a reduction in violent crime, which included sexual assaults and robbery. However, we must not forget the impact that these crimes have on victims and their loved ones, as demonstrated by the three homicides that occurred during 2014. Property crime slightly increased in 2014, and as such our officers have been working with the community to implement measures to prevent these crimes from reoccurring. In 2014 we also saw a renewed commitment to traffic enforce-ment, as both criminal and Highway Traffic Act violations rose during the year. One area we continually hear from our community about is in relation to road safety, therefore we are committed to improving this aspect of our operations.

New in this report is a figure providing some insight into the amount of work done by our members that does not involve a criminal element. Approximately 12% of Guelph Police Service calls for service were criminal, however the majority of the work done by officers is not related to crime. Along the service and quality indicators and Strategic Business Plan accomplishments highlighted in this report, a glimpse of the large and varied workload undertaken by this Service to date can be appre-ciated. As seen in our Human Resources pillar of our Strategic Business Plan, we are pursuing training activities and other efficiencies, as well as building our community partnerships, to look for better ways to deal with the demands placed on our Service.

On behalf of the Guelph Police Services Board, I thank our community who continues to work with us to ensure that we have a very good quality of life within our City. Public safety is a shared police and community responsibility and it is import-ant that we continually work together to identify issues and find solutions that help Guelph remain one of the safest com-munities in Canada.

Judy Sorbara, Chair Guelph Police Services Board

Your Police Service

7Annual Report 2014

LETTER FROM THE Chief of PoliceOn behalf of the members

of the Guelph Police Service, it is my honour

to present the 2014 Guelph Police Service Annual Report to our community. The Annual Report provides an overview of the policing services we deliver, highlighting the excellent work of our members over the year, but also showing the challenges we face in our community.

This reports highlights key issues and assists us in measur-ing our effectiveness, helping determine policing strategies and priorities. There are some noticeable positive trends in this report. We experienced a reduction in violent crime occurrences, sexual violations, criminal harassment and rob-beries. Some negative trends we see are an increase in break and enters, traffic Criminal Code offences, and offences of human trafficking. Despite some challenges, Guelph continues to be a very safe and vibrant community.

The analysis of statistical data is a necessary and valuable exer-cise, but it does not show the valued relationships we have with our community and many local agencies and organiza-tions. Our Safe Semester Project was again successful in 2014 due to excellent collaboration with many stakeholders. As we continue to work diligently to keep our city safe, we explore new opportunities and

programs. In 2014 we launched the Guelph Situation Table with our partner agencies to respond to community members who are facing elevated risk. Again with key partners, we ran our first and highly successful Youth Engagement Program, an 11-week course on policing and community issues, with representation from all of our high schools.

2014 brought about unexpected change in leadership with the departure of Chief Larkin. Despite the change in leader-ship, our members continued to provide outstanding service to our community. The strength of our organization is our mem-bers, how we work together, and how we maintain a positive relationship with our citizens.

In July 2014 we received the final budget approval on our new headquarters and the planning and work is underway. This project is significant, and

we are committed to delivering a building that meets the needs of our members and the public.

We are very fortunate to have a dedicated and engaged Police Services Board who have led us through the challenges of 2014 and have offered their ongoing support to our members. Thank you to Chair Judy Sorbara and the Board for their leadership.

I am extremely proud of our members and their accomplish-ments throughout the year. Whether it has been in provid-ing quality customer service, by supporting our operations, through our youth and school programs, responding to calls for service, in completing complex criminal investigations, by successfully resolving tacti-cal calls, or investigating major collisions, we have seen excel-lent work by our members.

We are most privileged to live and work in a community which is very supportive of our Service. I am humbled to have the opportunity to lead the Guelph Police Service and together with all of our members am honoured to serve our citizens with “Pride, Service and Trust.”

Jeff DeRuyter Chief of Police

Your Police Service


Overview of Offences in GuelphViolent crime down by 17.2%

Overall criminal code offences (exclud-ing traffic crime) in Guelph increased marginally in 2014, by only 0.3%

to a rate of 4,359 per 100,000 population. Clearance of these crimes fell slightly during the year, decreasing by 3% to an overall clear-ance rate of 54.4%. Violent crime fell sharply however, by 17.2%, despite there being three murders during the year. The violent crime rate in 2014 was 720 per 100,000 popula-tion. Reported sexual violations decreased by 25.1%, robbery by 31.7%, and criminal harassment by 29.3%, all contributing to the overall violent crime decrease. Violent crime clearance also decreased slightly, by 1.7% to a clearance rate of 90%.

Overall property crime in the city increased by 3.6% to a rate of 2,728 per 100,000 pop-ulation, with increases seen in fraud (19.8%), thefts of $5,000 or under (17%), and break and enters (7.5%). Property crime clearance decreased slightly by 0.6% to a clearance rate of 32% overall for these crimes in 2014.

Other criminal occurrences, which include offences such as failure to comply with conditions and offensive weapons, rose by 8.1% in 2014. Reported Controlled Drugs and Substances Act offences fell by 14.7% in 2014, and Youth Criminal Justice Act occurrences by 9.4%.

9Annual Report 2014

Criminal Offences 2013 2014 % Variance Occurrences Clearance Occurrences Clearance Occurrence

RateClearance

Rate Number Rate Number Rate Number Rate Number Rate

Total Criminal Code (excluding Traffic)

5,588 4,346 3,135 56.1 5,627 4,359 3,061 54.4 0.3 -3.0

Total Violent Crime 1,117 869 1,023 91.6 929 720 836 90 -17.2 -1.7

Murder 1st Degree 0 0 0 — 2 2 0 0 — —

Murder 2nd Degree 0 0 0 — 1 1 2 200 — —

Attempted Murder 1 1 1 100 0 0 0 -100 -100

Sexual Violations 161 125 172 106.8 121 94 99 81.8 -25.1 -23.4

Assaults 511 397 457 89.4 456 353 427 93.6 -11.1 4.7

Deprivation of Freedom Violations (e.g., kidnap-ping, forcible confinement)

19 15 19 100 12 9 12 100 -37.1 0.0

Robbery 35 27 21 60 24 19 16 66.7 -31.7 11.1

Criminal Harassment 162 126 145 89.5 115 89 99 86.1 -29.3 -3.8

Utter Threats to Person 202 157 188 93.1 171 132 165 96.5 -15.7 3.7

Total Property Crime 3,386 2,634 1,088 32.1 3,521 2,728 1,125 32 3.6 -0.6

Arson 32 25 5 15.6 20 15 4 20 -37.7 28.0

Break and Enter 389 303 62 15.9 420 325 71 16.9 7.5 6.1

Theft over $5,000 6 5 0 0 18 14 4 22.2 198.8 —

Motor Vehicle Theft 83 65 18 21.7 89 69 22 24.7 6.8 14.0

Theft $5,000 or under 790 614 151 19.1 928 719 164 17.7 17 -7.5

Theft $5,000 or under from a motor vehicle

558 434 35 6.3 523 405 25 4.8 -6.6 -23.8

Shoplifting $5,000 or under 390 303 342 87.7 391 303 323 82.6 -0.1 -5.8

Fraud 261 203 126 48.3 314 243 162 51.6 19.8 6.9

Identity Theft/Fraud 58 45 25 43.1 49 38 23 46.9 -16 8.9

Mischief 724 563 241 33.3 659 511 217 32.9 -9.3 -1.1

Total Other Criminal Code 1,085 844 1,024 94.4 1,177 912 1,100 93.5 8.1 -1.0

Prostitution 5 4 2 40 8 6 7 87.5 59.4 118.8

Offensive Weapons 88 68 88 100 105 81 106 101 18.9 1.0

Failure to Comply with Conditions

323 251 323 100 338 262 336 99.4 4.2 -0.6

Production/Distribution of Child Pornography

19 15 14 73.7 17 13 11 64.7 -10.9 -12.2

Failure to Attend Court 110 86 110 100 122 95 121 99.2 10.5 -0.8

Breach of Probation 303 236 303 100 345 267 343 99.4 13.4 -0.6

Controlled Drugs and Substances Act

433 337 432 99.8 371 287 361 97.3 -14.7 -2.5

Youth Criminal Justice Act 100 78 101 101 91 70 91 100 -9.4 -1.0

Not all crimes are shown for each crime category; all crimes are accounted for in the totals.

Source: Guelph Police Service Records Management System; population estimate from Statistics Canada.

Overview of Offences in Guelph



Traffic Offences

A fter falling by almost 25% in 2013, criminal traffic offences in Guelph increased by 13% in 2014 to a rate

of 177 per 100,000 population. Driving while prohibited and dangerous operation were chief among these, increasing by 52.7% and 20.6% respectively. Highway Traffic Act (HTA) offences

increased by 21.5% in 2014 after seeing a significant drop in 2013, although still falling a few thousand below the number seen in 2012. There were no fatal motor vehicle collisions in 2014, and a 2.5% decrease in the number of collisions resulting in personal injury. Collisions causing property damage rose by 4%.

Criminal Code Traffic Offences2013 2014 % Variance

Occurrences Clearance Occurrences Clearance Occurrence Rate

Clearance RateNumber Rate Number Rate Number Rate Number Rate

Total Criminal Code Traffic Crime

201 156 774 385.1 228 177 714 313.2 13.0 -18.7

Dangerous Operation 19 15 19 100.0 23 18 23 100.0 20.6 0.0

Total Impaired 156 121 159 101.9 169 131 169 100.0 7.9 -1.9

Driving While Prohibited 15 12 15 100.0 23 18 22 95.7 52.7 -4.3

Not all crimes are shown; all crimes are accounted for in the totals.

Source: Guelph Police Service Records Management System

Highway Traffic Action Violations2013 2014 % Variance

in RateNumber Rate Number Rate

Total Highway Traffic Action (HTA) Violations 6,656 5,177 8,118 6,289 21.5

Drive motor vehicle, no currently validated permit 525 408 657 509 24.7

Drive motor vehicle, no validation on plates 519 404 635 492 21.9

Drive motor vehicle, no licence 160 124 121 94 -24.7

Drive under suspension 296 230 253 196 -14.9

Drive, hand-held communication device 354 275 430 333 21.0

Seat belt violation 246 191 157 122 -36.4

Speeding 2,337 1,818 3,111 2,410 32.6

Careless driving 293 228 254 197 -13.7

Not all occurrences are shown in breakdown; all occurrences accounted for in the totals.


11Annual Report 2014


Motor Vehicle Collisions2013 2014 % Variance

in RateMotor Vehicle Collisions Number Rate Number Rate

Fatality 1 1 0 — -100.0

Personal Injury 428 333 419 325 -2.5

Property Damage 3,154 2,453 3,292 2,550 4.0

Source: Guelph Police Service Records Management System and Accident Support Services International

Cyber and Hate Crime

B oth cyber and hate crimes fell between 2013 and 2014. There were 70 occurrences of cyber crime in

2014, the majority of these involving fraud,

with luring and child pornography composing most of the remainder. There was one hate crime occurrence, which was hate-related graffiti.

2013 2014 % VarianceOccurrences Clearance Occurrences Clearance Occurrence

RateClearance

RateNumber Rate Number Rate Number Rate Number Rate

Cyber Crime¹ 84 65 17 20.2 70 54 13 18.6 -17.0 -8.2

Hate Crime² 8 6 1 12.5 1 1 0 0.0 -87.5 -100.0

¹* A cyber crime is “a criminal offence involving a computer as the object of the crime or the tool used to commit a material component of the offence.” (Canadian Police College as quoted in Canadian Centre for Justice Statistics*—*Statistics Canada. 2010. Uniform Crime Reporting Incident-Based Survey. Ottawa.)

²* A hate crime is “a criminal violation motivated by hate, based on race, national or ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation or any other similar factor.” (Canadian Centre for Justice Statistics*—*Statistics Canada. 2010. Uniform Crime Reporting Incident-Based Survey. Ottawa.)




Ten-Year Trends

The city’s population-to-police ratio decreased in 2014, with the addition of 1.5 FTE officers counterbalancing

the city’s population growth. The Service’s median response time to Priority One calls for service rose only slightly in 2014, however, remaining under five minutes. Overtime rose in 2014 but was still below the average for the last 10 years, as efforts have been made to reduce overtime Service-wide. Sick time decreased, however. The Service’s crime clearance rates remain strong compared to previous years, as do the reported crime rates. In addition, note that while net oper-ating expenditures have increased every year during the last 10 years, the chart below clearly shows that the rate of those increases has fallen significantly during that time as the Service looks to improve cost efficiencies.

Percentage Increase in Guelph Police Service Net Operating Expenditures

2007 2008 2009 2010 2011 2012 2013 2014

9.7

8.4

5.8 5.54.9

4.0 3.5

4.9

2.1

2006

12

10

8

6

4

2

0



2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 10-Year Average

Population, City of Guelph¹ 117,654 119,949 120,753 121,970 123,099 124,856 126,105 127,068 128,573 129,079 —

Authorized personnel (FTEs) 246.47 251.62 261.62 269.62 274.67 274.67 282.17 284.42 284.42 284.92 271.46

Authorized police officers (FTEs)

178 179 186 190 192 191 195 195 195 196.5 189.8

Population per police officer 661 670 649 640 641 654 647 652 659 657 653.0

Net operating expenditures ($millions)

22 24 26 27 29 30 31 32 34 35 28.9

Policing cost per capita ($) 184 198 213 224 233 241 248 255 264 269 232.9

Median response time (mins), Priority One calls²

— 5.7 6.6 8.0 4.5 5.3 4.5 4.3 4.3 4.5 5.3

Total crime rate³ ⁴ 4,675 4,458 4,809 4,822 5,317 4,807 4,402 4,560 4,346 4,359 n/a

Violent crime rate⁴ 652 786 811 807 829 915 841 928 869 720 n/a

Property crime rate⁴ 3,558 3,113 3,483 3,528 3,613 2,963 2,739 2,867 2,634 2,728 n/a

Crime clearance rate³ ⁴ 33 38 40 38 45 56 47 51 56 54 n/a

Violent crime clearance rate⁴ 76 70 90 77 84 87 78 88 92 90 n/a

Property crime clearance rate⁴

18 20 20 21 25 33 25 29 32 32 n/a

Traffic Crime Rate⁴ 172 214 176 192 214 198 212 207 156 177 n/a

Sick time per member (hours)⁵

47 46 53 48 67 60 64 68 72 69 n/a

Overtime per member (hours)

147 108 116 123 100 106 98 87 82 89 105.6

¹* Population figures from 2001 to 2009 and 2011–2013 from Canadian Centre for Justice Statistics UCR 2 aggregate data; 2010 population estimate derived by the Guelph Police Service.

²* Beginning in 2006 the average response time is based on the median instead of the mean to reduce the effect of a small number of outliers; in addition, a change in the types of calls classified as Priority One has impacted on the resulting median response time after 2008.

³*Total Criminal Code Occurrences excluding traffic violations.

⁴ *Beginning with 2009 data these figures are calculated using Guelph Police Service records only; data prior to 2009 are from a website extract from Canadian Centre for Justice Statistics UCR 2 aggregate data, extracted July 20, 2010. Due to differing methods for calculating crime figures used for these two sources, the data presented for periods prior to 2009 are not comparable with data presented for 2009 and later.

⁵ *Figure derived using new calculations starting with 2011; therefore statistics from 2011 on are not comparable with previous years.


Guelph Police Service ActivityCalls for Service

Police calls for service are a good indicator of the volume of work carried out by police,

as these calls include occurrences that are both criminal and non-criminal in nature. Non-criminal calls include those involving mentally ill persons, noise complaints, missing persons, lost-and-found property, and dropped 9-1-1 calls. Note that the number of calls is only a small glimpse of police workload, as this number does not indicate the amount of time each of these calls takes, the administrative workload involved with each call (e.g., reports) or the complexity of any associated investigations.

Police calls for service increased slightly by 1.7% between 2013 and 2014 to 63,978 calls. Violent calls for service, such as various forms of dispute, as well as administrative occurrences, accounted for much of this increase. When administrative calls are removed from the total, the number of calls remaining is 51,485. The Criminal Offences table includes 6,362 Criminal Code, Controlled Drugs and Substances Act and Youth Criminal Justice Act offences in 2014, meaning that only 12.4% of those calls for

service are criminal in nature. In addition, given that one call for service may have more than one criminal offence attached to it, 12.4% is a slight overestimate of the volume of crimi-nal calls for service. This figure speaks to the large volume of work that officers conduct on a daily basis that is not related to crime.


Guelph Police Service Activity

2013 2014 % VarianceTotal 62,888 63,978 1.7

Violent 4,976 5,090 2.3

Homicide 0 2 —

Attempt Homicide 1 0 -100.0

Sex Offence 145 101 -30.3

Threatening 182 161 -11.5

Assault 262 260 -0.8

Robbery 33 24 -27.3

Offensive Weapon 74 80 8.1

Arson 35 24 -31.4

Unwanted Contact 232 256 10.3

Neighbour Dispute 365 444 21.6

Landlord/Tenant Dispute

211 203 -3.8

Civil Dispute 69 103 49.3

Domestic Dispute 1,376 1,306 -5.1

Unwanted Person 503 510 1.4

Arrest 572 617 7.9

Human Trafficking 0 14 —

Other Domestic Dispute 599 653 9.0

Elder Abuse 15 11 -26.7

Property 3,020 3,029 0.3

Break and Enter 378 411 8.7

Theft of Motor Vehicle 155 166 7.1

Fraud – Institutional, General, Personal

348 422 27.0

Property Damage 437 387 -11.4

Theft Under $5,000 1,569 1,487 -5.2

Public Disorder 5,814 4,733 -18.6

Drugs 282 245 -13.1

Disturbance 696 634 -8.9

Intoxicated Person 954 845 -11.4

Youth Complaint 370 301 -18.6

Noise Complaint 2,328 1,928 -17.2

Animal Complaint – Bylaw

368 289 -21.5

Urinating in Public 230 130 -43.5

2013 2014 % VarianceTraffic 4,182 4,007 -4.2

MVC – Property Damage

1,619 1,261 -22.1

MVC – Personal Injury 428 457 6.8

MVC – Hit and Run 193 187 -3.1

MVC – Fatality 1 0 -100.0

Driving Complaint 1,022 1,018 -0.4

Impaired Driver 157 174 10.8

Community Safety 8,039 8,214 2.2

Missing Person 392 326 -16.8

Fire – Accidental or Undetermined

58 88 51.7

Compassionate to Locate

2,344 2,480 5.8

Dangerous Condition 625 388 -37.9

Check/Insecure Premises

707 758 7.2

Suspicious Person 1,630 1,755 7.7

Suspicious Vehicle 566 570 0.7

Injured/Sick Person 716 790 10.3

Compliance Checks 433 336 -22.4

Other 24,498 26,412 7.8

Sudden Death 126 101 -19.8

Attempt Suicide 277 257 -7.2

Alarm 1,269 1,022 -19.5

Assist Other Service 1,127 1,230 9.1

Mentally Ill 896 843 -5.9

Lost and Found Property 1,645 1,641 -0.2

Breach Judicial Order 428 443 3.5

Paid Duty 263 348 32.3

Person Stop 525 526 0.2

Vehicle Stop 8,272 9,397 13.6

9-1-1 Dial Error, Drop Off, Mistake or Misuse

7,880 8,725 10.7

Administrative 12,359 12,493 1.1

Source: Guelph Police Records Management System and Crime Analyst


Guelph Police Service Activity

Service Activity and Quality Indicators

2013 2014 % Variance

Response Time – Priority One Calls Number of Priority One Calls 1,516 1,568 3.4

Median Response Time, Priority One Calls (minutes) 4.26 4.48 5.2

Use of Force

Number of Incidents 46 46 0.0

Levels of Force Used 141 135 -4.3

Public Complaints-—-Investigations

Total Complaints by Type 8 9 12.5

Police Officer Conduct 8 9 12.5

Services of the Police Service 0 0 —

Policies of the Police Service 0 0 —

Public Complaints-—-Resolutions

Withdrawn 1 0 -100.0

Unsubstantiated 2 8 300.0

Customer Service Resolution 1 1 0.0

Informal Resolution 0 0 —

Informal Discipline 0 0 —

Misconduct Hearing 0 0 —

Not Proceeded with Section 60 PSA 8 16 100.0

OCCPS/OIPRD Appeals 0 1 —

Internal Investigations 5 4 -20.0

Drug Enforcement

Value of Drugs Seized $911,554 $1,517,870 66.5

Cash Seized $111,551 $108,953 -2.3

Joint Forces Operations and Internal Task Forces* 53 59 11.3

Projects Resulting in Charges 29 23 -20.7

Freedom of Information (FOI) Requests 334 392 17.4

Data Services

Number of Record Checks 8,641 6,334 -26.7

Employment Clearance (fee for service) 3,472 3,423 -1.4

Volunteer Clearance 5,169 2,911 -43.7

Source: Units of the Guelph Police Service


2013–15 Strategic Business PlanPillar Highlights

Two thousand and fourteen marked the midpoint for the Guelph Police Service 2012–2015 Strategic Business

Plan. The Plan is composed of 8 pillars, some with sub-pillars, with an additional pillar for the Service’s Headquarters Renovation being added just recently. Each pillar has a Pillar

Champion responsible for overseeing how the objectives in those pillars are addressed, and how their success will be measured. The members of the Service have made great strides in their work to accomplish the objec-tives set out in that plan. Some highlights of that work are presented below.

Neighbourhood PolicingEmergency Calls for Service

OBJECTIVE:Ensure the technical response to major incidents is at peak efficiency and quickly deployable, supported by:

i) a formally defined process for technology management;

ii) a debrief implementation protocol for major incidents and training exercises.

The Service’s Tactics and Rescue Unit (TRU) is primarily responsible for organizing appro-priate responses to major incidents in the city. To improve the Service’s response to critical incidents, a rescue phone system and digital video recorder were purchased. The Service’s new command vehicle, to be shared with the Guelph Fire Department, is currently being built and will be completed in 2015. In addition, the TRU continues to have ongoing training on its robot, and the robot is being used on calls. Currently four members of the Service are responsible for managing all the relevant technology used by the unit. An “after action” report has been added to cur-rent standard practice while a formal debrief process continues to be researched.


2013–15 Strategic Business Plan

Community Patrol

OBJECTIVE:Optimize the use of the Service’s records management system for processing prisoners.

An administrative review of the procedures for prisoner processing was conducted with the aim of making this system more efficient. New workflows were developed as part of the new processes that were created to enhance the productivity and efficiency of the work units involved in prisoner processing. Those workflows have since been implemented, and adjustments are being made as they are put into use to ensure they are working as efficiently as possible.

Community Based Crime Prevention Through Youth Outreach

OBJECTIVE:Explore the establishment of a Police/Youth advisory committee.

This objective took the form of the creation of the Guelph Police Service Youth Engagement Program. This 11-week program was launched in the fall of 2014 with the goal of improving police and youth relations, helping develop youth, and educating youth about the role of the police service in the commu-nity. Topics that were covered included drug awareness, sexual assault, criminal justice, and forensic identification. Weekly presenta-tions with guest speakers were held, and the students prepared group presentations on topics they researched. Twenty-eight stu-dents completed the program, with positive reviews received from both the students and their parents. This program will be continuing in 2015.



Assistance to VictimsOBJECTIVE:Provide relevant and appropriate materials to victims of crime (e.g., safety planning documents).

This pillar is overseen by Victim Services Wellington (VSW), one of the major partners of the Guelph Police Service in addressing the needs of victims of crime and tragic circum-stance. VSW provides support to victims through a number of avenues. The provision of this support is being challenged by recent

government funding cuts to VSW, leading to the exploration of other means of funding.

During 2014, VSW carried out the following activities:

• Safety Plans – 55• Victim Impact Statements – 54• Bail Notifications – 135• Project Lifesaver Clients Enrolled – 34• Referrals to Community Agencies – 231

Criminal InvestigationsViolent Crime

OBJECTIVE:Earlier intervention, education and referral through risk factor identification.

Members of the Service have undertaken a number of activities aimed at preventing

violent crime through education and aware-ness. The Internet Child Exploitation Unit made presentations to parent/teacher groups, to youths at the Service’s Youth Engagement Program, to youths involved with the John Howard Society, and during a Public Health Unit presentation. The Service’s High Risk Domestic Violence Coordinator provided



internal training on risk factor identification. High School Resource Officers continued to provide presentations to students on topics such as sexting and drugs, and youths in the Service’s Youth Engagement Program learned about issues relating to violent crime. Referrals are made by members of the Service to agencies such as the John Howard Society, Community Addiction Services, and mental health organizations.

Property Crime

OBJECTIVE:Work with financial institutions to reduce potential targets.

This scope of this objective was expanded to increase contact with potential targets of fraud and reducing fraud incidents. The Service’s Fraud Unit conducted 10 outreach/proactive presentations through 2014, reaching approximately 1,000 people. Four presentations specific to elderly popula-tions were held, as well as radio interviews regarding seniors and fraud. It has been noted that victims are beginning to report their victimization earlier than was seen previously due to the Service’s educational efforts, fraud alerts made through financial institutions, and through messaging conveyed through the media.

Drugs

OBJECTIVES:• Continue involvement in all levels of

the Wellington Guelph Drug Strategy.• Meaningfully participate in the

Wellington Guelph Prevention Strategy.

The Service is now involved in a strategy to reduce the misuse of Fentanyl. This strategy includes an educational video, public aware-ness campaign and the “Patch for Patch” program in partnership with area pharmacies. Front line officers have also been provided Naloxone training by Sanguen Health Centre staff to prevent overdose deaths. The Service has also continued to hold “Prescription Drop Off days” during its police week open house. In addition to this work, the Service’s Drug Unit supervisor made presentations to Wellington Guelph Drug Strategy members, and the Drug Unit supervisor, the Youth and Crime Prevention Unit supervisor, and the Inspector of Investigative Services are all actively involved in all levels of the Drug Strategy.



Road SafetyOBJECTIVE:Create a traffic enforcement program that includes the City of Guelph and the collision reporting center to enhance our methods of tracking and responding to road safety concerns.

Work toward this objective has primarily taken the form of the Service’s Selective Traffic Enforcement Program (STEP). This program is ongoing, with traffic officers dealing with neighbourhood complaints and compiling speed data using the Service’s mobile speed sign. A STEP spreadsheet has been posted on the Service’s internal network and is updated

daily. The Traffic Unit is also in the planning stages of developing a collaborative response plan to traffic issues that emerge and are ongoing in the City of Guelph.

Community and Organizational Communication

Community Communication

OBJECTIVE:Strengthen our public engagement, including education and outreach regarding our areas of concern and programs that we offer.

The Service’s Public Information Officer has taken on many of the activities associated with this objective during 2014. This officer con-ducted 16 interviews on Rogers TV to discuss various policing issues during 2014, as well as conducting 20 presentations to members of the community. The Service continued to make use of social media and its website to interact with the public, sending out messages from specific units of the Service as well as tips and warnings. Other members of the Service, including the

Chief, participate in various community events, such as the Multicultural Festival and Kickz Soccer, to promote positive relationships with community members and organizations.

Organizational Communication

OBJECTIVE:Ongoing reinforcement of the values of our Service and expectations for service provision.

The Service’s management team carries out various activities in conjunction with members to support this objective. Each year, members of the Service are recognized through the Rewards and Recognition event, where years of service and outstanding achievements



are honoured. In 2014, 55 members were recognized for their work as were nine community members, while 28 members received long service awards. Also in 2014, officers received 90 minutes of Special Investigations Unit training from the Service’s

Professional Standards Branch as part of the winter training days. In addition, messages supporting this objective are provided to new members during their orientation, and the Service provides organizational messages as appropriate.

Human ResourcesOBJECTIVE:Work with a joint committee comprised of representative members of the Senior Leadership Team and the Guelph Police Association to review the promotional and performance appraisal processes and present recommendations to the Executive Leadership Team.

A new promotional process was developed in 2013 by the joint committee that was formed. This process was used during the most recent promotional competition that took place

during 2014 and 2015. That new process is being evaluated now that it has been used once, and additional modifications to the process may occur based on the results of that evaluation. This same committee met twice in 2014 to address the Service’s performance appraisal template. Discussion and work on a new draft template occurred during these meetings, with a template being finalized in 2015. Training has occurred on that template, and along with an updated performance appraisal procedure, is now in use across the Service.

Information Technology PlanOBJECTIVE:Implement the technology required for an internal information portal that is a single point of contact for internal information sharing and a document repository.

The Service’s intranet system, which had been in use for some time, required updating to meet the current needs of members. SharePoint software was purchased for the platform for the new internal infor-mation portal. A Request for Proposals

was conducted for this project, and it was awarded to NetDexterity. Internal stakehold-ers were consulted to determine what was required from the new portal in terms of functionality, and a new portal was designed. The portal was launched in December 2014, with content from the old intranet system migrated to the new portal along with the posting of new information. This system is now in use, with continued upgrades and expansions being made as required.



Finance and AdministrationOBJECTIVE:Conduct an administrative review of the Service to examine shared services, integration, and other internal efficiencies.

An administrative review of various functions carried out by the Service was conducted during 2013. The majority of the focus of this review was on the Data Services Unit. During this review, it was decided to streamline a number of the processes carried out by this unit, beginning with functions such as records checks, alarm registrations, and motor vehicle collision reports. As such, the new Customer

Service Unit was created within the Data Services Unit, and the new Customer Service Delivery Model launched in June of 2014. Following the implementation of this model, information processing carried out by the remaining positions within the Data Services Unit was overhauled with the creation of a generalist Information Processor position, a Quality Assurance Coordinator position, and a Court Services Case Coordinator position. Plans for this organizational change were made through 2015, and these changed positions were implemented in May 2015.



An artist’s rendition of the proposed renovations and expansion to the Guelph Police Service Headquarters

Headquarters Expansion and RenovationOBJECTIVE:Provide frequent updates to the Guelph Police Services Board, our community, and our membership.

The Guelph Police Services Board decided to add Headquarters Expansion and Renovation as a new pillar due to the importance of this project to the Service. The creation of this pillar itself is supportive of this objective concerning communication about the project. Monthly reports containing updates on the project are provided at each Guelph Police Services Board meeting. Meetings

were also held with Service units to obtain feedback about their needs for the updated headquarters building. Other plans to enhance communication with the public about the project, which have since been carried forward during 2015, are the hiring of a Project Integrator who will assist with reporting and communication around sched-ule updates, financials, and risk assessment, and the installation of a web camera placed so that the project can be viewed live as it progresses. Such updates will continue as the project moves forward.


Human Resources

Human Resources 2013 2014Population, City of Guelph 128,573 129,079

Authorized Personnel (FTEs) 284.42 284.92

Actual Personnel (FTEs) 282.535 279.035

Authorized Police Officers (FTEs) 195 196.5

Police Officer: Population Ratio (authorized FTEs)

1:659 1:657

Authorized Constables 155 155.5

Actual Constables 156 152.5

Overtime (hours) 23,250 24,805

Overtime per Member (hours) 82.3 89.2

Overtime Paid (hours) 13,079 14,631

Overtime Paid (%) 56.3 59.0

Cost of Overtime Paid ($) $533,507 $645,008

Sick Time (hours) 20,462 19,243

Sick Time per Member (FTEs) (hours) 72.4 69.2

Injured on Duty (hours) 1,878 1,752

Injured on Duty per Member (FTEs) (hours)

6.6 6.3

Selected Cost Recovery 2013 2014Alarm Fees $153,758 $96,446

Police Record Check Fees $143,136 $198,405

Financial and Material Resources

2013 2014

Net Approved Budget $34,126,700 $35,283,200

Net Operating Expenditures $33,973,386 $34,720,482

Policing Cost per Capita $264 $269

Number of Police Vehicles 68 71

Patrol 23 23

Traffic 3 5

Canine 3 3

Investigative Services 23 23

Courts 4 4

Other 12 13

Patrol 3,112 3,281

Traffic 2,571 1,884

Canine 2,489 2,133

Investigative Services 1,163 1,202

Courts 772 713

Other 883 917

Police Vehicles,—, Total Kilometres Traveled

1,526,483 1,604,412


Human Resources

Authorized and Actual Personnel

2013 2014 % Variance (Authorized)Authorized Actual Authorized Actual

Police Complement Total 195 196 196.5 193.5 0.8

Chief of Police 1 1 1 0 —

Deputy Chief 1 1 1 1 —

Inspectors 5 5 5 5 —

Staff Sergeants 9 9 9 10 —

Sergeants 24 24 25 25 4.2

Constables 155 156 155.5 152.5 0.3

Civilian Complement Total 89.42 86.535 88.42 85.535 -1.1

Senior Management 8 8 8 8 —

Special Constables 17.2 17.2 17.2 17.2 —

Maintenance 4.77 4.385 4.77 4.385 —

Administration 59.45 56.95 58.45 55.95 -1.7

Total (FTEs) 284.42 282.535 284.92 279.035 0.2


Human Resources

Personnel ComplementPERMANENT EMPLOYEES AS OF DECEMBER 31, 2014

Police CivilianMale Female Male Female Full

TimePart Time/Job Share

Chief of Police

Executive Assistant 1 1

Legal Counsel; Legal Services and Access to Information 1 1 1 1

Executive Services Inspector 1 1

Professional Standards Sergeant 1 1

Research Analyst; Research Assistant 1 2 2 1

Public Information Officer (Constable) 1 1

Deputy Chief of Police 1 1

Neighbourhood Services – Patrol Inspector 1 1

Administrative Assistant 1 1

Crime Analyst 1 1

Neighbourhood Teams Staff Sergeant 4 1 5

Neighbourhood Teams Sergeant 8 2 10

Neighbourhood Teams Constable 53 19 72

Neighbourhood Teams Special Constable 2 3 5

Community Mobilization Sergeant 1 1

High Enforcement Action Team Constable 3 3

Community Resource Officer Constable 2 1 3

Neighbourhood Services – Field Support Inspector 1 1

Tactics and Rescue Sergeant 2 2

Tactics and Rescue Constable 12 12

Traffic and School Safety Sergeant 1 1

Traffic Constable 8 8

School Safety Constable 2 1 1

Youth and Crime Prevention Sergeant 1 1

High School Resource Officer Constable 3 1 4

Youth Detective Constable 1 1 2

VIP Constable 1 1

Canine Constable 3 3

Investigative Services Inspector 1 1

Investigative Services Clerk 1 1

Investigative Services Staff Sergeant 1 1 2

Serious Crime Sergeant 1 1

Serious Crime Constable 4 1 5

Sexual Assault and Child Abuse Sergeant 1 1

Sexual Assault and Child Abuse Constable 1 2 3

Internet Child Exploitation Constable 2 2

General Investigations and Special Projects Sergeant 1 1

General Investigations and Special Projects Constable 5 5

Fraud Constable 1 1 2


Human Resources

Police CivilianMale Female Male Female Full

TimePart Time/Job Share

Domestic Violence High Risk Coordinator Constable 1 1

Forensic Identification Sergeant 1 1

Forensic Identification Constable 2 1 3

Technological Crimes Constable 2 2

Drugs Sergeant 1 1

Drugs Constable 5 5

Intelligence Sergeant 1 1

Intelligence Constable 3 1 4

Drugs and Intelligence Clerk 1 1

IS Constable (Training Position) 1 1

Administrative Support Services Inspector 1 1

Data Services Manager 1 1

Data Services Staff 5 5

Transcriptionist 6 4 2

CPIC; CPIC Auditor 2 4 5 1

Customer Service Clerk 5 2 3

Fingerprinting and Online Reporting Special Constable 1 1

Communications Staff Sergeant 1 1

Communications Sergeant 2 2

Communications Trainer/Auditor 1 1

Communicator 1 23 15 9

Court Services Staff Sergeant 1 1

Court Services Constable; Case Management Constable 2 2

Court Security Special Constable 7 4 9 2

Summons/Warrant Special Constable 1 1

Court Services Clerk 3 3

Found and Seized Property/Firearms Constable 2 2

Facilities Manager 1 1

Custodian 6 3 3

Fleet Manager 1 1

Human Resources Manager 1 1

Human Resources Advisor 1 1

Payroll Clerk 1 1

Professional Development and Recruiting Sergeant 1 1

Training Officer (Constable) 2 2

Financial Services Manager; Financial Analyst 1 1

Financial Services Administrative Assistant 1 1

Materials Management Purchaser 2 2

Information Services Manager 1 1

Information Services Technician 2 2

Business Analyst 1 1

Application Support Analyst 1 1

Forensic Video Analyst 1 1

TOTALS 157 34 25 74 265 25TOTAL PERMANENT EMPLOYEES 290


Human Resources

AwardsLENGTH OF SERVICE AWARDS35 Years of ServiceInspector Howard McGarr

30 Years of ServiceSergeant Dave Begin*Deputy Chief Paul Martin*Staff Sergeant Daniel Pavlicik*

25 Years of ServiceKelly AverConstable Donald ConibearAudra FinoroAnne GaskellStaff Sergeant Tim GriffithsSergeant David GuestSergeant Ross KellerInspector Garry MaleInspector Patrick MilliganIlona MitroCynthia MurraySergeant Douglas PflugSandra Varga

20 Years of ServiceSpecial Constable Jeffrey EnnisSergeant Kevin King**Special Constable Angela Mitchell

15 Years of ServiceConstable Bryan DeanSergeant David DoxeyConstable Brian GeminConstable Paul HinchliffeConstable Gregory KautConstable Frank KecskemetiConstable Kevin KerfootSpecial Constable Lysandra TurnerConstable Cheryl McMichanConstable Brian MurphyConstable Mark PettapieceConstable Christopher ProbstTammy SmitsConstable Gordon Woods

10 Years of ServiceJessica AbraEnzo BaldassiniConstable David CollieConstable Andrew GaleConstable Katherine HammondConstable Mary-Ellen JonesDenise MacDonaldSergeant Michael TovellConstable Brandy Sonnemann

* Police Exemplary Service Medal and Bar

** Police Exemplary Service Medal


Human Resources

MEMBER AND COMMUNITY AWARDSMember of the Year AwardConstable Bryan Dean

Award for Excellence in Community ServiceSergeant Douglas Pflug

Award for Excellence in Criminal InvestigationConstable Joshua FraserConstable Julie MeierConstable Mark PettapieceSergeant Tina Ryan

Award for Excellence in Support ServicesJoanne BunnamanJonathan GreenConstable Lisa BenedettiSandra Varga

Chief’s Commendation for Policing ExcellenceConstable Andrew Goody

Constable Derren GouldConstable Stewart Robertson

Constable Mary-Ellen JonesConstable Cameron McKeen

Constable David CaronConstable David Collie

Rita GriffithsLinda GuestJames HarveyJudith Seifert

Constable Scott CharltonConstable Derrin Vanden EndenConstable Todd Van Iersel

Constable Paul HinchliffeConstable Sean Miersma

Constable Ashley CarrConstable Kyle GrantConstable Sean MiersmaSergeant Michael Tovell

Sergeant David Guest

Constable Patricia Pronovost

Citizen AwardPaul Schnurr

Junior Citizen AwardNick Perozzo

Human Resources HighlightsOFFICER PROMOTIONSSergeant Melanie ClarkSergeant Carrie KerfootInspector Patrick Milligan

RETIREMENTS Inspector Harry Schnurr – 42 years of serviceConstable Bruce Hunter – 27 years of service (13 years

with the Guelph Police Service)Anne Gaskell – 25 years of service

Guelph Police Service 15 Wyndham Street South, Guelph, Ontario N1H 4C6Phone: 519-824-1212 • Fax: 519-763-0516 • TTY: 519-824-1466

www.guelphpolice.ca

2014 guelph police service annual report

Documents