2010 telephone interview pwc
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Surviving atelephone interviewSkills Session
www.pwc.com/uk/careers
PwC
About PwC
2September 2010
We focus on three things: assurance, tax andadvisory services. But we don’t think ‘off-the-shelf’products and services are always the way to go.How we use our knowledge and experiencedepends on what you want to achieve.
So we’ll start by getting to know you. You do thetalking, we’ll do the listening. What you tell us willshape how we use our network of 161,000 peoplearound the world – and their connections, contactsand expertise – to help you create the value you’relooking for.
PwC
Professional Services
3September 2010
PwCServices
FinancialAdvisory
PwC
What does employability mean for you?
Employability means…
• Skills and experiences you have gained at school and university orthrough employment or extracurricular activities
• How you relate these to the competencies assessed during acompany's recruitment and selection process
• Think about your experiences and use these as your examples and tryand relate to work.
• What have you learnt by this experience? Developing yourself to besuccessful in your job applications
4September 2010
PwC
PwC Recruitment Facts – 09/10
5
Vacancies
1588
1st Interviews
5025
Applications
14,995
2nd interviews
1882
PwC
What is an Interview?
• ‘Two way conversation with a purpose’
• Opportunity for the interviewer to gain evidence
• Opportunity for the interviewee to obtain further information
• Not an interrogation!
6September 2010
PwC
What is a competency?
Competency refers to the skills that are necessary to achieve an effectiveperformance level in the job.
7September 2010
PwC
PwC’s competencies
8
Develop Self and Others through Coaching
Communicate with Impact and Empathy
Be Curious: Learn, Share & Innovate
Lead & Contribute to Team Success
Be Passionate about Client Service
Build & Sustain Relationships
Demonstrate Courage & Integrity
Acquiring and Applying Commercial & Technical Expertise
Manage Projects & Economics
Be Open Minded, Agile with Change and Practical
PwC
Techniques
Providing Evidence – STAR
• Situation: Set the scene
• Task: Explain what you did
• Action: Describe what your outcome was
• Result
9September 2010
Body Language
ProvidingEvidence
Sample Questions
PwC
Interview Techniques
10September 2010
PwC
Sample Questions
• Tell me about a time you have worked in a team?
- What was your role?
- What challenges did you face?
• Tell me what your greatest achievement to date has been?
- Why? What have you learnt from it?
• Tell me what you know about PwC and the graduate role?
• Tell me about a recent business issue that you have read about?
- What is your opinion?
- Why does it interest you?
• Describe your strengths/tell me about your development areas?
11September 2010
PwC
Telephone Interviews Tips
Preparing for your Telephone Interview
• Keep your application form in case you need to refer back to itduring the interview.
• Do keep a glass of water handy, in case you get a dry throat.
• Turn call-waiting off so your call isn't interrupted.
• Make sure that you are in a quiet room free from interruption.
• Unless you're sure your mobile phone service is going to be perfect,consider using a landline rather than your mobile phone.
12September 2010
PwC
Telephone Interviews Tips
During the Interview:
• Smile. Smiling will project a positive image to the listener and will changeyour tone of voice.
• Just because you can’t read the interviewers body language don’t assumethat it’s not going well.
• Speak slowly and enunciate clearly.
• Do not be afraid of silence. Your interviewer will be making notes.
• Take your time. It's perfectly acceptable to take a moment to collect yourthoughts.
• Don’t be afraid to ask the interviewer to repeat the question if you didn’tunderstand.
• Be concise, do not provide long winded answers as this may detract fromyour main points
• Don’t give one word answers. This is your opportunity to sell yourself.13
September 2010
PwC
Reasons for failure
• Lack of preperation
• Providing superficial information or waffling
• Failure to listen to your questions and answering a question that wasnot asked
• No structure to answers
• No tonation – sounds like your reading
14September 2010
PwC
Summary
• What an interview is
• PwC selection process
• Competencies we assess
• Techniques
• Interview Practice
15September 2010
PwC
What do we offer you?
Insight Programmes
• Open Day
• Academy
• UK and International Internship
• Business Placement
• Partner Shadowing
Teach First
Internship or full time position
HEADstart Programmes
• Practical alternative to a traditionaldegree
Graduate Positions
• Full time graduate roles
Flying Start Degree Programme
• BA(Hons) Business Accounting andFinance
• Partnership with NewcastleUniversity and Institute ofChartered Accountants in Englandand Wales (ICAEW)
• Four year degree with paid workplacements
16September 2010
PwC
2011 – The season ahead
Objectives this year are simple – recruit the best talent to meet theneeds of the business and maintain the leading graduate employerbrand
More Business Placements in:
•Public Sector Audit
•Tax
•Assurance
•FTS
•Forensics
National positions- Emids , Bham, MK
Global positions- Jersey, Guernsey, Chile
17 September 2010
PwC
Selection Process 2011
18September 2010
On-line testingSituational Talent Questionnaire,
Occupational Personality Questionnaire,Numerical and Logical (verbal for Actuarial)
Application FormCompetency Question
Telephone/Face to Face Interview
On boarding
Application FormCompetency and Inspired Talent Questions
Mainstream Entry RouteINSPIRED Talent
Register
Assessment DayTests, interview, written and group exercise
Offer
PwC
Business Champions
‘Live’ business skills development programme
Get support and advice to put your business idea into action
Develop key employability skills
Win an employability certificate, an internship or even a graduate joboffer
Enter by 19th November at www.brightfutures.org.uk
September 201019
PwC
Find out more
www.pwc.com/uk/careers
or why not log on to our live chat to interactlive with a recruiter…http://www.pwc.com/uk/en/careers/student/chat-live.jhtml
20September 2010
PwC
Questions
21September 2010
Thank you
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