2010 telephone interview pwc

22
Surviving a telephone interview Skills Session www.pwc.com/uk/careers

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Page 1: 2010 Telephone Interview Pwc

Surviving atelephone interviewSkills Session

www.pwc.com/uk/careers

Page 2: 2010 Telephone Interview Pwc

PwC

About PwC

2September 2010

We focus on three things: assurance, tax andadvisory services. But we don’t think ‘off-the-shelf’products and services are always the way to go.How we use our knowledge and experiencedepends on what you want to achieve.

So we’ll start by getting to know you. You do thetalking, we’ll do the listening. What you tell us willshape how we use our network of 161,000 peoplearound the world – and their connections, contactsand expertise – to help you create the value you’relooking for.

Page 3: 2010 Telephone Interview Pwc

PwC

Professional Services

3September 2010

PwCServices

FinancialAdvisory

Page 4: 2010 Telephone Interview Pwc

PwC

What does employability mean for you?

Employability means…

• Skills and experiences you have gained at school and university orthrough employment or extracurricular activities

• How you relate these to the competencies assessed during acompany's recruitment and selection process

• Think about your experiences and use these as your examples and tryand relate to work.

• What have you learnt by this experience? Developing yourself to besuccessful in your job applications

4September 2010

Page 5: 2010 Telephone Interview Pwc

PwC

PwC Recruitment Facts – 09/10

5

Vacancies

1588

1st Interviews

5025

Applications

14,995

2nd interviews

1882

Page 6: 2010 Telephone Interview Pwc

PwC

What is an Interview?

• ‘Two way conversation with a purpose’

• Opportunity for the interviewer to gain evidence

• Opportunity for the interviewee to obtain further information

• Not an interrogation!

6September 2010

Page 7: 2010 Telephone Interview Pwc

PwC

What is a competency?

Competency refers to the skills that are necessary to achieve an effectiveperformance level in the job.

7September 2010

Page 8: 2010 Telephone Interview Pwc

PwC

PwC’s competencies

8

Develop Self and Others through Coaching

Communicate with Impact and Empathy

Be Curious: Learn, Share & Innovate

Lead & Contribute to Team Success

Be Passionate about Client Service

Build & Sustain Relationships

Demonstrate Courage & Integrity

Acquiring and Applying Commercial & Technical Expertise

Manage Projects & Economics

Be Open Minded, Agile with Change and Practical

Page 9: 2010 Telephone Interview Pwc

PwC

Techniques

Providing Evidence – STAR

• Situation: Set the scene

• Task: Explain what you did

• Action: Describe what your outcome was

• Result

9September 2010

Body Language

ProvidingEvidence

Sample Questions

Page 10: 2010 Telephone Interview Pwc

PwC

Interview Techniques

10September 2010

Page 11: 2010 Telephone Interview Pwc

PwC

Sample Questions

• Tell me about a time you have worked in a team?

- What was your role?

- What challenges did you face?

• Tell me what your greatest achievement to date has been?

- Why? What have you learnt from it?

• Tell me what you know about PwC and the graduate role?

• Tell me about a recent business issue that you have read about?

- What is your opinion?

- Why does it interest you?

• Describe your strengths/tell me about your development areas?

11September 2010

Page 12: 2010 Telephone Interview Pwc

PwC

Telephone Interviews Tips

Preparing for your Telephone Interview

• Keep your application form in case you need to refer back to itduring the interview.

• Do keep a glass of water handy, in case you get a dry throat.

• Turn call-waiting off so your call isn't interrupted.

• Make sure that you are in a quiet room free from interruption.

• Unless you're sure your mobile phone service is going to be perfect,consider using a landline rather than your mobile phone.

12September 2010

Page 13: 2010 Telephone Interview Pwc

PwC

Telephone Interviews Tips

During the Interview:

• Smile. Smiling will project a positive image to the listener and will changeyour tone of voice.

• Just because you can’t read the interviewers body language don’t assumethat it’s not going well.

• Speak slowly and enunciate clearly.

• Do not be afraid of silence. Your interviewer will be making notes.

• Take your time. It's perfectly acceptable to take a moment to collect yourthoughts.

• Don’t be afraid to ask the interviewer to repeat the question if you didn’tunderstand.

• Be concise, do not provide long winded answers as this may detract fromyour main points

• Don’t give one word answers. This is your opportunity to sell yourself.13

September 2010

Page 14: 2010 Telephone Interview Pwc

PwC

Reasons for failure

• Lack of preperation

• Providing superficial information or waffling

• Failure to listen to your questions and answering a question that wasnot asked

• No structure to answers

• No tonation – sounds like your reading

14September 2010

Page 15: 2010 Telephone Interview Pwc

PwC

Summary

• What an interview is

• PwC selection process

• Competencies we assess

• Techniques

• Interview Practice

15September 2010

Page 16: 2010 Telephone Interview Pwc

PwC

What do we offer you?

Insight Programmes

• Open Day

• Academy

• UK and International Internship

• Business Placement

• Partner Shadowing

Teach First

Internship or full time position

HEADstart Programmes

• Practical alternative to a traditionaldegree

Graduate Positions

• Full time graduate roles

Flying Start Degree Programme

• BA(Hons) Business Accounting andFinance

• Partnership with NewcastleUniversity and Institute ofChartered Accountants in Englandand Wales (ICAEW)

• Four year degree with paid workplacements

16September 2010

Page 17: 2010 Telephone Interview Pwc

PwC

2011 – The season ahead

Objectives this year are simple – recruit the best talent to meet theneeds of the business and maintain the leading graduate employerbrand

More Business Placements in:

•Public Sector Audit

•Tax

•Assurance

•FTS

•Forensics

National positions- Emids , Bham, MK

Global positions- Jersey, Guernsey, Chile

17 September 2010

Page 18: 2010 Telephone Interview Pwc

PwC

Selection Process 2011

18September 2010

On-line testingSituational Talent Questionnaire,

Occupational Personality Questionnaire,Numerical and Logical (verbal for Actuarial)

Application FormCompetency Question

Telephone/Face to Face Interview

On boarding

Application FormCompetency and Inspired Talent Questions

Mainstream Entry RouteINSPIRED Talent

Register

Assessment DayTests, interview, written and group exercise

Offer

Page 19: 2010 Telephone Interview Pwc

PwC

Business Champions

‘Live’ business skills development programme

Get support and advice to put your business idea into action

Develop key employability skills

Win an employability certificate, an internship or even a graduate joboffer

Enter by 19th November at www.brightfutures.org.uk

September 201019

Page 20: 2010 Telephone Interview Pwc

PwC

Find out more

www.pwc.com/uk/careers

[email protected]

or why not log on to our live chat to interactlive with a recruiter…http://www.pwc.com/uk/en/careers/student/chat-live.jhtml

20September 2010

Page 21: 2010 Telephone Interview Pwc

PwC

Questions

21September 2010

Page 22: 2010 Telephone Interview Pwc

Thank you

This publication has been prepared for general guidance on matters of interest only, and doesnot constitute professional advice. You should not act upon the information contained inthis publication without obtaining specific professional advice. No representation orwarranty (express or implied) is given as to the accuracy or completeness of theinformation contained in this publication, and, to the extent permitted by law,PricewaterhouseCoopers LLP, its members, employees and agents do not accept orassume any liability, responsibility or duty of care for any consequences of you oranyone else acting, or refraining to act, in reliance on the information contained in thispublication or for any decision based on it.

© 2010 PricewaterhouseCoopers LLP. All rights reserved. In this document, “PwC” refers toPricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom)which is a member firm of PricewaterhouseCoopers International Limited, each memberfirm of which is a separate legal entity.