1.05 managing team conflict

1.05 Managing

Team Conflict

1.05 Understand concepts of 1.05 Understand concepts of teamworkteamwork

Managing Team ConflictManaging Team Conflict

Conflicts, differences, disagreementsConflicts, differences, disagreements

– Natural result of people working Natural result of people working togethertogether

– Due to:Due to: Personal factorsPersonal factors ValuesValues Social factorsSocial factors



Conflicts, differences, disagreementsConflicts, differences, disagreements

– Can be constructive Can be constructive ExcitingExciting RefreshingRefreshing Good for job performanceGood for job performance


Managing Team Conflict:Managing Team Conflict:PreventionPrevention

Preventive Strategies– Determine ground rules– Set goals– Get team agreement– Communicate openly

Everyone has a voice and everyone listens


Managing Team ConflictManaging Team ConflictReactionReaction

Reactive strategy – Acting

Use the authoritarian approach Tell the group what the resolution will

be Useful in emergency situations or

when emotions are high



Reactive strategy– Adjusting

Give and take to reach a middle ground

Good when a quick temporary solution is needed



Reactive strategy– Accommodation

Sacrificing self concerns to yield to another person

– Used when one person is wrong or more can be gained later

– Must separate thoughts from feelings



Reactive strategy– Avoiding

Withdrawing, sidestepping or postponing the issue

– Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict

– Explain why you are doing nothing and when you expect to deal with the process



Set up an environment so Set up an environment so everyone knows the goal is everyone knows the goal is resolutionresolution

Make sure all members want to Make sure all members want to resolve the conflictresolve the conflict



Generate solution options Generate solution options

Team members must agree on Team members must agree on which solution is most which solution is most appropriateappropriate

Implement solution optionImplement solution option



Evaluate outcomeEvaluate outcome

Celebrate Celebrate or start over!or start over!


1.05 managing team conflict

Education