1015 appendix a - final

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APPENDIX – A

SCOPE OF SERVICES AND TECHNICAL INFORMATION

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Contents.

1 INTRODUCTION ................................................................................................... 5

1.1 QP AREAS OF OPERATION .......................................................................... 5

1.2 CURRENT SAP & NON SAP IT SYSTEMS AND INFRASTRUCTURE .......... 5

1.3 SAP IMPLEMENTATIONS IN QP ................................................................... 6

2 SAP PHASE 3 SCOPE AND STRATEGY ............................................................. 7

2.1 PROJECT SCOPE .......................................................................................... 7

2.2 IMPLEMENTATION STRATEGY .................................................................... 7

2.3 PROJECT STRUCTURE ................................................................................. 8

2.4 QP PROJECT TEAM RESPONSIBILITIES ..................................................... 8

2.5 IMPLEMENTATION METHODOLOGY ........................................................... 8

3 SCOPE OF SERVICES ......................................................................................... 9

3.1 BUSINESS CONSULTANCY .......................................................................... 9

3.1.1 Business Requirements ............................................................................ 9

3.1.2 Detailed Scope of Services ..................................................................... 10

3.1.3 Implementation Roadmap ....................................................................... 10

3.1.4 Post-Implementation Support.................................................................. 39

3.1.5 Contractor Experience/Capabilities/Performance ................................... 40

3.1.6 Implementation Consultants Responsibilities / Skill Requirements ......... 41

3.1.7 Deliverables: ........................................................................................... 52

3.2 TRAINING CONSULTANCY ......................................................................... 53

3.2.1 Business Requirement ............................................................................ 53

3.2.2 Detailed Scope of Services ..................................................................... 54

3.2.3 Training Roadmap .................................................................................. 54

3.2.4 Training Documentation .......................................................................... 56

3.2.5 Training Consultants Skill Requirements ................................................ 57

3.2.6 Training Deliverables .............................................................................. 61

4 GENERAL REQUIREMENTS ............................................................................. 62

5 RELEASE ORDER......................................................................................... 63

6 CONTRACT DURATION................................................................................... ... 63

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ABBREVIATIONS

Abbreviation Definition

ABAP Advance Business Application Program

ALE Application Link Enabling

BAPI SAP Business Application Programming Interface

BI SAP Business Intelligence

BO SAP Business Objects

BOE Business Objects Enterprise

BPD Business Process Design

DMS Document Management System

DPSA Development and Production Sharing Agreements

EIC Employee Interaction Centre

EPSA Exploration and Production Sharing Agreements

ERP Enterprise Resource Planning

ESS/MSS SAP Employee & Manager Self Services

ETL Extract Transform and Load

FI/CO SAP Finance & Controlling

GRC SAP Governance, Risk & Compliance

GRC Governance Risk and Compliance

HCM SAP Human Capital Management

HRM SAP Human Resource Management

IDOC Intermediate Documents

IMG Implementation Guide

KPIs Key Performance Indicators

LSO SAP Learning Solution

MAM Mobile Asset Management

MM SAP Materials Management

OCM Organizational Change Management

OLA Operational Level Agreement

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OSA Objective Settings and Appraisals

PCP SAP Personnel Cost Planning

PCRs Plant Change Requests

PLM SAP Product Life cycle management

PM SAP Plant Maintenance

PS SAP Project Systems

PSM SAP Public Sector Management

QA Quality Assurance

QMS Quality Management Systems

QP Qatar Petroleum

RICEFW Reports, Interfaces, Conversions, Extensions, Forms and

Workflow

RLM SAP Remote Logistics Management

SAP PD SAP Personnel Development

SCROM Sharable Content Object Reference Model

SDLC Software Development Life Cycle

SLA Service Level Agreement

SMEs Subject Matter Experts

SRM SAP Supplier Relationship Management

UAT User Acceptance Testing

VLAN Virtual Local Area Networks

XI Exchange Infrastructure

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1 INTRODUCTION

Qatar Petroleum (QP), a state-owned corporation established in 1974, is responsible for all phases of the oil and gas industry in Qatar.

The principal activities of QP and its subsidiaries and joint ventures cover exploration, drilling and production operations, transport, storage, marketing and sale of crude oil, natural gas liquids, liquefied natural gas, gas-to-liquids, refined products, petrochemicals and fertilizers, and helicopter and financial services.

QP’s strategy of conducting hydrocarbon exploration and new projects is through Exploration and Production Sharing Agreements (EPSA) and Development and Production Sharing Agreements (DPSA) concluded with major international oil and gas companies.

The operations and activities of QP are conducted on various onshore locations, which include Doha, Dukhan, Mesaieed (MIC) and Ras Laffan (RLC) industrial cities, as well as offshore areas including Halul Island, multiple offshore production stations, drilling platforms and the North Gas Field.

QP is comprised of multiple directorates with a total of over 70 departments. The QP workforce is in excess of 12,000 employees.

1.1 QP AREAS OF OPERATION

QP Activities and Areas of Operations include, but are not limited to:

• Oil & Gas Fields

• QP Refinery

• Industrial Cities

• Subsidiaries, Joint Ventures and Other Investments

• Exploration and Production Sharing Agreements/Development and Production Sharing Agreements

For detailed information relating to the above, please refer to the QP website (www.qp.com.qa) section called QP Activities.

1.2 CURRENT SAP & NON SAP IT SYSTEMS AND INFRASTRUCTURE

The following IT systems support the core business functions across QP:

• SAP version ECC 6.0 with EhP 4.0

• SAP NetWeaver Portal version 7.0 Service Pack 21

• SAP BI 7.01

• Other various IT packages and in-house developed software

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Besides the above, QP has extensive communication facilities, networking environment, which provides connectivity to all business locations and departments. A Lotus Notes e-mail system is in place along with the company’s intranet.

SAP Phase 3 will implement various interfaces between in-scope SAP solutions and these back-end systems with details finalized during business blueprint phase.

1.3 SAP IMPLEMENTATIONS IN QP

QP has successfully implemented SAP solutions through two major projects known as SAP Phase I and SAP Phase II.

SAP Phase I implementation established the use of the SAP Enterprise Resource Planning system in the following QP business areas: Human Resources, Materials, Finance and Maintenance.

SAP Phase II implemented the following SAP modules: IS-Oil, Sales & Distribution, Business Information Warehouse, Mobile Asset Management, Contracts Management/External Services, Project Systems, Environment, Health & Safety, Fleet Management and Facilities Management.

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2 SAP PHASE 3 SCOPE AND STRATEGY

2.1 PROJECT SCOPE

Recognizing the pressing requirements for new and enhanced business solutions, QP Management has established a SAP Phase 3 project initiative in ICT Information Systems Department. The project has now commenced and is undertaking tasks required to implement/configure/review the business processes/systems related to the following:

• Administration and Finance

o Employee & Manager Self Services (ESS/MSS)

o HCM Processes and Forms

o HCM Performance Management

o SAP e-Recruiting

o SAP Learning Solution (LSO)

o Budget Planning

o Employee Interaction Center (EIC)

o Personnel Development / Talent Management

o Compensation Management

• Operations and Logistics

o Supplier Relationship Management (SRM)

o Plant Change Request

o Mobile Asset Management

• Business Objects Business Intelligence

• Value Proposition and Strategy Development

o IS-OIL Expansion Assessment

o Governance, Risk & Compliance (GRC) Feasibility Assessment

2.2 IMPLEMENTATION STRATEGY

The SAP Phase 3 project is currently in preparation phase. A high-level implementation plan shall be provided by CONTRACTOR within 2 weeks after CONTRACT award. For guidance purposes an estimated project milestone schedule is provided in Appendix E.

CONTRACTOR shall provide the following:

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• An overall Engagement Manager for the SAP Phase 3 project to manage overall resourcing and people management activities like logistics arrangement including accommodation, transportation, administration work for their visa processing, travel, health cards etc. The Engagement Manager should be based in Qatar and is non-billable.

• A detailed implementation plan for each work package including resource and time estimates, during the project preparation phase within 2 weeks of the project kick-off date. These estimates shall comply with the ASAP implementation methodology as provided in Section 3.1.3 Implementation Roadmap and Section 3.2.3 Training Roadmap. These estimates will be reviewed by QP for the approval and execution of the plan.

2.3 PROJECT STRUCTURE

QP SAP Phase 3 Project Team Organization structure shall be provided to the CONTRACTOR upon award of the CONTRACT.

2.4 QP PROJECT TEAM RESPONSIBILITIES

QP’s responsibilities under the CONTRACT shall be based on the following:

• QP will be responsible for project management including the project’s scope, planning, budget and fulfilling project goals and objectives.

• QP will be responsible for end to end project execution i.e. throughout the entire project lifecycle phases.

2.5 IMPLEMENTATION METHODOLOGY

The project methodology will be SAP ASAP (Accelerated SAP) and its future releases as and when adopted by QP.

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3 SCOPE OF SERVICES

The Scope of Services in this document is comprised of:

• 3.1 BUSINESS CONSULTANCY

• 3.2 TRAINING

3.1 BUSINESS CONSULTANCY

Except as expressly provided otherwise herein, CONTRACTOR shall supply all personnel, services, supervision and each and every items of expense necessary for the execution of the SERVICES as specified in this CONTRACT (hereinafter referred to as SERVICES).

The SERVICES shall be performed in accordance with the Scope of SERVICES, all standards and requirements referred to herein or attached hereto and shall include but not be limited to the following:

3.1.1 Business Requirements

CONTRACTOR shall provide consultancy services to implement the SAP-based solutions in order to meet the following business requirements.

• Administration and Finance

o Employee & Manager Self Services (ESS/MSS)

o HCM Processes and Forms

o HCM Performance Management

o SAP e-Recruiting

o SAP Learning Solution (LSO)

o Budget Planning

o Employee Interaction Center (EIC)

o Personnel Development / Talent Management

o Compensation Management

• Operations and Logistics

o Supplier Relationship Management (SRM)

o Plant Change Request

o Mobile Asset Management

• Business Objects Business Intelligence

• Value Proposition and Strategy Development

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o IS-OIL Expansion Assessment

o Governance, Risk & Compliance (GRC) Feasibility Assessment

3.1.2 Detailed Scope of SERVICES

All activities and tasks that CONTRACTOR will undertake to implement the required SAP-based solutions shall be based on the latest ASAP methodology. CONTRACTOR shall generally perform the SERVICES related to the work packages, tasks and activities, as per the basis set forth in this section and as outlined in ASAP methodology for the below mentioned project implementation phases:

• Project preparation

• Business blueprint

• Realization

• Final preparation

• Go-live support

For a detailed and definitive description of all ASAP phases, please refer to the official ASAP definitions as published on the SAP Service Market Place.

Non-applicable ASAP tasks may be omitted, but solely at QP’s discretion.

3.1.3 Implementation Roadmap

The implementation roadmap shall include but not be limited to the following tasks that shall be the responsibility of the CONTRACTOR:

3.1.3.1 Project Preparation

3.1.3.1.1 Project Management

3.1.3.1.1.1 Phase Start Up

a. Ensure the resource assignments needed to complete project work in this phase as per the agreed project plan/schedule.

b. Develop the project team organizational chart with assigned people

c. Assign resources to roles and responsibilities d. Allocate resources to the project team for the specific phase e. Update detailed phase schedule f. Participate in phase kickoff meeting

3.1.3.1.1.2 Project Initiation

a. Review scope statement. b. Generate the detailed project schedule

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c. Secure project manager agreement to the project plan

3.1.3.1.1.3 Project Management Plan

a. Develop project management plan and subsidiary plans b. Develop project schedule

3.1.3.1.1.4 Executing, Monitoring, and Controlling of Results

a. Develop project performance reports, including:

• Team member status reports

• Project status reports

• Executive status reports

• Monthly operations reviews b. Review and update change requests c. Update change control log d. Update scope verification matrix e. Update issue log f. Develop project WBS and WBS dictionary g. Update project schedule with blueprint workshops schedule h. Develop the project risk register with a comprehensive view of

project risk, impact, and response strategies adopted by the project team

i. Develop communication plan including communication matrix

3.1.3.1.1.5 Project Standards

a. Develop business scenario documents b. Develop business process documents c. Develop process flow diagrams d. Familiarize with QP standards/guidelines for:

• Custom development and code management

• Enhancements and modifications

• System administration

• System monitoring

• Software installation

• Upgrades and support packages

• Change request and transport management

• Test strategy and test management e. Develop roadmap for conducting support operations design and

implementation

3.1.3.1.1.6 Phase Closure and Sign-Off

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a. Update lessons-learned log b. Record the results of quality review of each individual key

deliverable in project quality gate scorecard c. Develop project management review report d. Collect project phase deliverables e. Analyze phase success or failure f. Collect and communicate project phase performance metrics

(includes open risks and issues, approved change requests, and deliverable metrics by team)

g. Summarize lessons learned h. Participate in preparing phase closure presentation to obtain

phase approval and sign-off to proceed to next phase i. Achieve formal acceptance and confirmation from QP that project

phase requirements and specifications for the project have been met.

3.1.3.1.2 Organizational Change Management

3.1.3.1.2.1 Organizational Change Management Charter

a. Develop OCM charter

3.1.3.1.2.2 Organizational Change Management Roadmap

a. Develop OCM roadmap b. Update communication plan with OCM input

3.1.3.1.2.3 Project Team Building

a. Build effective working relationships among project team members.

3.1.3.1.3 Data Management

3.1.3.1.3.1 Data Migration Workshop

a. Conduct data migration workshops and develop findings report

3.1.3.1.3.2 Data Audit

a. Identify all the legacy systems from which the data will be converted into the new SAP solution

b. Capture data profiling results for subject areas or business objects to be migrated

c. Perform a high-level assessment of data gaps between the legacy systems and SAP solution

3.1.3.1.3.3 Data Migration Scope and Requirements Document

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a. Establish the data migration scope and requirements including:

• Inventory of legacy applications (location, business objects and purpose, platform, and application solution)

• Inventory of business objects (volumes, merge requirements, and dependencies)

• SAP application footprint

• Migration methods (automated or manual)

• Connectivity to legacy systems

• Data retention requirements (open, historical, or inactive)

• Customer resources (locations, business owners, data owners, and data analysts)

• Language requirements

• Currency requirements

• Security requirements

• Established data governance standards and policies

• Cutover strategy (phased, big bang, or time constraints)

3.1.3.1.3.4 Data Migration Approach and Strategy Document

a. Develop the data migration approach and strategy document, including:

• The underlying technology platform and tools

• Data migration framework

• Data quality management and reporting

• Load methods

• Data migration methodology

• Resource roles and responsibilities

• Key risks and mitigation strategies

• Architectural diagram describing the customer’s environment

3.1.3.1.3.5 Test Data Management

a. Prepare requirements of test data b. Assure compliance with relevant data privacy for test data

collection c. Plan and implement methods and tools for test data generation

3.1.3.1.4 Business Process Management

3.1.3.1.4.1 Business Process Map

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a. Develop the process map based on the defined high-level process scope

b. Develop high-level process landscape (process level 1-2))

3.1.3.1.5 Technical Solution Management

3.1.3.1.5.1 Interface Inventory

a. Identify and capture the integration landscape to identify the external systems and transactions to be integrated with the SAP application.

3.1.3.1.5.2 Technical Requirements and Design and Solution Landscape Deployment Plan

a. Develop Technical Requirements Specification document that describes the software components of the target solution and the overall system landscape plan.

3.1.3.1.5.3 Initial Hardware Sizing Proposal

a. Validate sizing estimates for the Solution Manager System and non-Production environments such as Sandbox and Development that will be delivered in the Business Blueprint phase.

b. Validate sizing estimate for the Solution Manager system and other essential project support systems.

c. Create an initial version of the Technical Infrastructure Capacity Plan.

3.1.3.1.5.4 Project Support Tools and System Setup

a. Establish SAP Support Portal user IDs for key project team members

3.1.3.1.6 Integrated Solution Management

3.1.3.1.6.1 Testing Assessment

a. Develop testing assessment report including

• Summary

• Findings and recommendations

• Recommendation for an implementation timeline

• Future roadmap in various phases

• Reference slides to support recommendations

3.1.3.2 Business Blueprint


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3.1.3.2.1.1 Phase Start-Up


b. Update detailed phase schedule with following:

• Deliverables and tasks for the current phase

• Estimated effort (work) and duration

• Task dependencies (for example, predecessors and successors)

• Scheduled start and finish dates for each task, based on dependencies

• Task constraints (for example, must start on date, must finish on date, and so on)

• Resources assigned to each task

• High-level schedule for subsequent phases c. Participate in phase kickoff meeting

3.1.3.2.1.2 Project Management Plan update

a. Update project management plan and subsidiary plans b. Update project schedule c. Update business case d. Update blueprint document (requirements specification)

3.1.3.2.1.3 Execution, Monitoring, and Controlling Results

a. Create project performance reports, including:




• Monthly operations reviews b. Update change control log c. Update issue log d. Process approved change requests e. Create deliverables acceptance documents f. Update scope verification matrix g. Update project schedule h. Update risk register i. Update communication matrix


a. Update lessons-learned log

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b. Record the results of quality review of each individual key deliverable in project quality gate scorecard

c. Review critical integration points relating core business processes d. Evaluate preliminary sizing feasibility e. Evaluate core competencies for sustainability and maintainability f. Develop project management review report g. Collect project phase deliverables h. Analyze phase success or failure i. Collect and communicate project phase performance metrics


j. Summarize lessons learned k. Participate in preparing a phase closure presentation to obtain

phase approval and sign-off to proceed to next phase l. Achieve formal acceptance and confirmation from QP that project

phase requirements and specifications have been met.


3.1.3.2.2.1 Stakeholder Analysis

a. Document the level of acceptance and the level of impact capability of all stakeholders and stakeholder groups

b. Classify stakeholders c. Analyse relationships among stakeholders d. Conduct activities to advance the acceptance of the stakeholders

(for example communication and training)

3.1.3.2.2.2 Change Impact Analysis

a. Develop change impact description for all relevant stakeholders and stakeholder groups

b. Recommend for essential change management activities c. Provide input for the training requirements d. Provide input for the value argumentation / key messages

3.1.3.2.2.3 Communication Plan

a. Generate the overall communication plan including all internal project and external communication activities.

3.1.3.2.2.4 Value Argumentation / Key Messages

a. Prepare list of stakeholder-oriented arguments / key message b. Conduct communication activities

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3.1.3.2.3 Training Infrastructure

a. Validate and update authoring tool infrastructure requirements b. Develop list of the requirements for a training environment with

defined systems and clients. c. Populate the training environment with the data that is to be

documented in the end-user training exercises and courses


3.1.3.2.4.1 Legacy Data Migration

a. Create data quality assessment report that includes:

• Examples of specific data defects or suspect data

• Reports of domain measurements and analysis tests

• Data quality visualizations and reports showing changing metrics over time

• Suggestions for how to clean existing data elements b. Create automated data migration design specifications, plans,

and processes to move and transform the legacy data to load-ready data.

c. Document manual data migration plan that describes the list of data records for each business object to be manually entered in the SAP software.

d. Define data quality metrics e. Design and mockup data quality reports and visualizations f. Prepare design and architectural specifications required to deploy

a secured solution. g. Prepare strategies and plans to support various test cycles

designed to:

• Validate and determine the efficiency of the migration solution

• Establish a baseline for execution times for the migration jobs and processes

• Validate the load utilities

• Perform functional tests of the master and transactional data once loaded into the SAP application

• Confirm reconciliation of the migrated data

3.1.3.2.4.2 Legacy Data Archive

a. Prepare data archive plans including

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• Selection of legacy data archive object for project usage

• Legacy data archive specifications

• Data retention rules for master data archive objects


3.1.3.2.5.1 Blueprint Approach

a. Create project scope process structure with all blueprinting documentation in SAP Solution Manager

b. Assign logical components (solutions) and transactions (if available) at the process-step level

3.1.3.2.5.2 Value Realization

a. Refine value maps b. Associate a value map breakdown to process decomposition c. Assist in updating Business Case d. Conduct value based scope change management

3.1.3.2.5.3 Business Objects Modeling

a. Create business organizational structure within SAP Solution Manager

b. Deliver one document per master-data or general-setting object, including:

• General Settings and Master Data Design, addressing cross-application general settings for countries, languages, currencies, organizational units, units of measure, number ranges, product hierarchies, material types, shipment rules, and so on

• Definition of business rules, including ownership

• Master Data Requirements and Design Document, addressing such general master data elements as materials, products, customers, vendors, and business partners

c. Prepare user role concept overview d. Prepare user role documents, one per role, including:

• Consistent user role name and assignment to defined business organization model

• Type and frequency of user role application access

• Expected application skills

• Corresponding SAP default roles

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• Mapping rules for composite roles e. Create logical data model for master or transactional data across

the application landscape, including both legacy and SAP components

3.1.3.2.5.4 Business Solution Design

a. Prepare business process requirements documents b. Prepare cross-functional business process requirements c. Create a business process map based on the defined high-level

process scope d. Create high-level process landscape (PL 1 - 2) e. Create business scenario design document, which includes:

• Business requirements

• Level 2 process design (value-added chain diagrams)

• Level 2 solution gap analysis

• Level 2 functional solution design

• Level 2 organizational impact analysis

• Revised project scope f. Create business process and solution design document (BPD)

with detailed to-be business process design eliminating weaknesses outlined in as-is process assessment (PL3-5). BPD includes:

• Business process overview

• Business process model

• Business process steps

• Key policies, Sarbanes-Oxley- and controls-related information

• Operational KPIs and PPIs

• Integration points

• Functional design considerations

• GAP analysis and identification of reports, interfaces, conversions, enhancements, forms, and workflows (the RICEFW elements)

• Organizational change impact analysis

• Key decision document, capturing issues resolved during blueprinting

• User profiles, including roles and requirements (for example relevant to clients and channels)

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• Low-fidelity user interface design and screen flow

• Activity and entity relationship models

• Input and output parameters, required business objects, services, and additional information carriers per activity

• Preconfigurations and mock-ups to support show-and-tell, as scoped

3.1.3.2.5.5 Solution Transformation and Design

a. Produce definition and detailed documentation of important customizations to the standard implementation

b. Prepare detailed descriptions of core enhancements, for example reports, interfaces, conversions, enhancements, forms, and workflows (RICEFW)

c. Prepare detailed descriptions of enterprise service and composition requirements

d. Prepare detailed descriptions of required third-party systems, including:

• List of all relevant third-party systems

• List of all required interfaces with third-party solutions

• List and brief description of all required development related to third-party solutions (interfaces, business objects)


3.1.3.2.6.1 Technical and Integration Design

a. Create technical requirements and design specification, mapping business processes in the solution to SAP applications and system instances.

b. Update technical requirements specifications c. Update Technical Infrastructure Capacity

3.1.3.2.6.2 Development Environment

a. Install SAP software specified for use in development environment, according to the procedures specified in the SAP Installation Guides for the applicable solutions.

b. Install and activate optional SAP software components that are required to support the project, such as Extensions, Add-Ons, and components of Enhancement Package.

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c. Install non-SAP software solutions that are included in the scope of the project.

d. Configure and test the required CTS/CTS+ environment within the development environment, including setup of Change Request Management in Solution Manager.

e. Create all user IDs, roles, authorizations, and role assignments necessary to accommodate full functional access to the development system by all members of the project team

f. Setup the SAP GUI front ends for the project team, locally or on terminal servers.

g. Define and configure output devices for the SAP development environment.

3.1.3.2.6.3 System Administration Procedures

a. Define or align to system administration procedures and processes for ensuring the operation and availability of the development environment to the project team, in the following topics:

• Software maintenance procedures, including responsibilities for application of support package stacks, individual support packages, and the specification of regular downtimes for maintenance

• System security procedures, including standards for maintaining OS-level passwords and usage of firewalls or other host intrusion prevention systems

• Performance optimization procedures, including the setup of regular system monitoring activities and periodic reports of the system’s performance against existing service-level agreements

• Periodic system maintenance activities, detailing recurring tasks to be performed on daily, weekly, monthly, and annual timetables

• Database administration procedures for all databases in the solution landscape

• Output device administration, including definition and troubleshooting of spool, fax, and email devices, as well as tool selection and general guidelines for output to print servers or local printers

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• Batch process management, including tool selection and specification of authorized batch users, servers, and naming conventions

3.1.3.2.6.4 Support Strategy and Procedures

a. Define and document technical support procedures, guidelines, and standards in the following topics

• Incident management and exception handling, describing the process for reporting, investigating, and resolving exceptions and error situations

• Change request management, including initiation, approval, and execution, and quality control of technical and functional changes to business processes

• Software maintenance standards, including procedures for request and approval of release upgrades, support packages, or other recurring maintenance activities

• End user security standards, including password support and procedures for requesting new/changed authorizations in the SAP system

3.1.3.2.6.5 Project IMG

a. Validate project Implementation Guide (IMG) naming conventions and standards

b. Validate the setup of project Implementation Guide (IMG) in the SAP Solution Manager.

3.1.3.2.6.6 Authorization Requirements and Design

a. Define security and user authentication requirements for the target solution.

3.1.3.2.6.7 SOA/Composition Development Environment

a. Identify the software tools and systems needed for the solutions development

b. Specify the roles of developers in terms of the tools and systems to be accessed

c. Participate in creating a logical solution deployment strategy, indicating:

• Security zones where the composite applications created as part of the SOA solution need to be deployed

• Communication paths among the composite applications

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• Back-end applications and middleware components that are also part of the SOA solution


3.1.3.2.7.1 Testing Strategy and Approach

a. Create testing strategy and approach document that includes:

• Project testing objectives and requirements

• Assumptions

• Test scope

• Types of testing

• Test phases (e.g. development test to end-to-end integration test)

• Test approach (Test planning and management, Test case creation and selection, Risk analysis)

• Test deliverables

• Test tools

• Test automation

• Defect management

• Integration with change control

• Roles and responsibilities

3.1.3.2.7.2 Test Planning

a. Prepare a detailed guide for testing the entire SAP solution, including:

• Project testing Objectives and requirements

• Assumptions

• Test scope

• Types of testing

• Test approach

• Resource schedule

• Test tools

• Defect management

• Roles and responsibilities

3.1.3.3 Realization



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b. Update detailed phase schedule with following:

• Deliverables and tasks for the current phase

• Estimated effort (work) and duration

• Task dependencies (for example, predecessors and successors)

• Scheduled start and finish dates for each task, based on dependencies

• Task constraints (for example, must start on date, must finish on date, and so on)

• Resources assigned to each task

• High-level schedule for subsequent phases c. Participate in phase kickoff meeting

3.1.3.3.1.2 Project Management Plan Update

a. Update project management plan and subsidiary plans b. Update project schedule c. Update business case

3.1.3.3.1.3 Executing, Monitoring, and Controlling of Results





• Monthly operations reviews b. Update change control log c. Update issue log d. Process approved change requests e. Create deliverables acceptance documents f. Update scope verification matrix g. Update project schedule h. Update risk register i. Update communication matrix



deliverable in project quality gate scorecard

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c. Develop project management review report d. Collect project phase deliverables e. Analyze phase success or failure f. Collect and communicate project phase performance metrics


g. Summarize lessons learned h. Participate in preparing a phase closure presentation to obtain




3.1.3.3.2.1 Role Mapping

a. Describe necessary roles on the QP side (including new roles) b. Map roles to positions to support the new processes (position

mapping) c. Create a matrix to link positions to deployed business-specific

jobs (to include current and new roles from current, new, and eliminated positions)

d. Create transition matrix for people to positions and new jobs e. Create recommended organizational chart to reflect the logical

groupings of jobs and new reporting relationships

3.1.3.3.2.2 Sounding Boards

a. Update stakeholder plan and activities

3.1.3.3.2.3 Communication Activities

a. Update communication plan and activities

3.1.3.3.3 Training

3.1.3.3.3.1 End User Training and Documentation Development

a. List sample transactions and data that can be used to build scenarios during the creation of content.

b. Conduct a half-day to full-day workshop to course developers covering all aspects of the courseware development process and standards

3.1.3.3.3.2 Training Roles Security Mapping

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a. Complete security configuration to support the user roles required for training.


3.1.3.3.4.1 Legacy Data Migration

a. Develop and deliver final profiling scripts that support the migration analysis, design, and development activities.

b. Develop final data quality report, with review of the data owners and subject matter experts (SMEs), to key stakeholders. The final data quality report includes topics such as:

• Updated data mappings and business rules

• Summary of data quality metrics for all the business objects

• Data profiling results of selected data

• Any outstanding data quality issues that need to be resolved

c. Develop the individual programs and processes that make up the data migration solution, including:

• Data repository to store raw legacy data, SAP software configuration or reference data, data quality metrics, and load-ready data

• ETL programs for moving, harmonizing, enriching, and validating the source and SAP software configuration data

• Data quality programs for cleansing source data d. Validate execution plan and the manually converted data required

to support the realization phase. e. Deliver the reports that are manually or automatically generated

to track the progress of data quality throughout the various test cycles. The key metrics include:

• Execution load date

• Business object name

• Number of records processed

• Number of error records encountered

• Description of error conditions f. Deliver migrated legacy data in the format to support the standard

SAP load utilities. g. Deliver cleansed legacy data in the SAP software target

structures.

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h. Create the statistics that provide a detailed account of data quality issues and successfully loaded data.

3.1.3.3.4.2 SAP Data Archiving

a. Develop data retention requirements based on QP’s legal, statutory, and business process requirements.

b. Develop long and short term data archive plans to successfully support QP’s current as well as planned data archiving requirements.

c. Develop long and short term data archive storage plans for data archive objects to successfully support QP’s current as well as planned storage requirements.


3.1.3.3.5.1 Value Audits

a. Deliver mapping of key process changes with final solution design and scope

b. Update Business Case c. Track value enablers adoption d. Generate Value Dashboard

3.1.3.3.5.2 Configured General Settings and Organizational Structure

a. Complete initial configuration and documentation of general settings and organizational structure to start baseline configuration.

3.1.3.3.5.3 Configured Master Data Objects 1-n

a. Configure master data baseline configuration. b. Configure master data final configuration. c. Validate and document test results of master data test cases.

3.1.3.3.5.4 Core Configuration

a. Develop detailed scenario configuration documentation to enable proper preparation for process configuration and scenario testing.

b. Configure business process baseline to deliver a SAP software system ready for programming and enhancements to finish the solution.

c. Complete final configuration and readiness of business process within the SAP software system, for the final configuration cycle testing.

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3.1.3.3.5.5 Solution Gaps and Core Enhancement

a. Develop business process report technical specifications b. Develop business process report object c. Document business process report unit test results d. Develop business process interface technical specifications e. Develop business process interface object f. Document business process interface unit test results g. Develop business process conversions technical specifications h. Develop business process conversions object i. Document business process conversions unit test results j. Develop business process enhancement technical specifications k. Develop business process enhancement object l. Document business process enhancement unit test results m. Develop business process form technical specifications n. Develop business process form object o. Document business process form unit test results p. Develop business process workflow technical specifications q. Develop business process workflow object r. Document business process workflow unit test results s. Review objects ready for delivery t. Review and baseline delivery documents such as review

checklists, technical specifications, and so on u. Obtain QP’s sign-off for business process technical specifications

3.1.3.3.5.6 SOA and Composition

a. Implement and document the enterprise services modeled in the business blueprint phase.

b. Implement and document composition application development for deployable solution and implementation guide

3.1.3.3.5.7 Scenario Test Cases and Results

a. Develop manual and automatic test cases b. Develop test results for business processes unit and string test

cases. c. Prepare integrated business process unit and string test cycle

summary. d. Prepare reports for test execution status, defect trending, and test

defects.

3.1.3.3.5.8 Business Process Monitoring

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a. Enable early identification of potentially critical situations b. Establish one central, proactive, and process-oriented strategy for

business process monitoring reduces costs for solution operations by avoiding organizational redundancies.


3.1.3.3.6.1 Quality Assurance Infrastructure and Environment Design and Setup

a. Install SAP software specified for use in QA environment, according to the procedures specified in the SAP Installation Guides for the applicable solutions.



d. Configure and test the required CTS/CTS+ environment within QA environment.

e. Create all user IDs, roles, authorizations, and role assignments necessary to accommodate the necessary access to QA environment by the appropriate members of the project team.

f. Define and configure output devices for the QA environment.

3.1.3.3.6.2 Production Infrastructure and Environment Design and Setup

a. Install SAP software specified for use in production environment, according to the procedures specified in the SAP Installation Guides for the applicable solutions.



d. Configure and test the required CTS/CTS+ environment within production environment.

e. Create all user IDs, roles, authorizations, and role assignments necessary to accommodate the necessary access to production environment by the appropriate members of the project team.

f. Define and configure output devices for the production environment.

3.1.3.3.6.3 Technical Operations and Handover Strategy

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a. Update system administration procedures document. b. Update support strategy and procedures document. c. Complete handover plan, including formal technical training plans

of QP’s IT support staff and internal knowledge transfer sessions from project staff.

3.1.3.3.6.4 Failover Environment Design, Setup and Test Results

a. Deliver SLAs and OLAs that agree with the internal stakeholders concerning the service availability and continuity

b. Conduct Business impact analysis, a single point of failure, and component failure impact analysis

c. Design/Deliver ACM strategy d. Identify the monitoring and reporting objectives e. Implement measures regarding risk reduction, recovery options,

and workarounds f. Deliver further test planning schedules and initial test results g. Document remaining risks due to refused implementation h. Deliver further SLA arrangements with external suppliers i. Plan/Discover KPIs to be monitored and reported

3.1.3.3.6.5 System User Roles and Authorization Administration

a. Document and log the operation activities (including formalized maintenance and review processes) according to QP’s needs and legal regulations.

b. Process and review documentation (user provisioning, root cause analysis of security incidents, checklists, and so on

c. Maintain technical logs d. Publish policies to relevant stakeholders e. Create schedule and scope of performed trainings and awareness

campaigns f. Support internal and external audits as well as security

assessments for meeting following deliverables:

• Audit reports

• Security assessments of single entities (systems, applications, and so on) or secure operations tracks

• Certification programs

• Rating of the company’s security level

3.1.3.3.6.6 Technical Integration Check

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a. Deliver a report and presentation to management for the results of SAP Technical Integration Check.

3.1.3.3.6.7 SAP Pre Go-Live Check

a. Schedule analysis session to checks the configuration of the SAP software system, operating system, and database, a minimum of four weeks before the start of production

b. Schedule optimization session to optimize the response times of the core business transactions, two weeks before the start of production, depending on the availability of the productive environment

c. Schedule verification session to verify the smooth operation and performance of the productive environment, six to eight weeks after the start of production


3.1.3.3.7.1 Preliminary cutover plan

a. Deliver the cutover strategy, comprising:

• Strategy

• Timeline

• Go-live acceptance criteria

• Cutover organization and responsibilities for the following: � Legacy team � Data migration team � Business team

• Cutover schedule

• Data migration checklist

• Cutover simulations

• Cutover communications

• Contingency plan

• Implementation support

• Logistics b. Deliver preliminary cutover schedule

3.1.3.3.7.2 Functional Test

a. Create manual and automated test cases according to test strategy and test plan

b. Prepare individual test cycles / test stages c. Execute test cycles

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d. Monitor test status and defect messages with defined metrics e. Resolve identified issues f. Re-test and confirm issues resolution

3.1.3.3.7.3 User Acceptance Test (UAT)

a. Prepare UAT cycle summary b. Report test execution status c. Prepare defect trending d. Create test defects report

3.1.3.3.7.4 Performance Test

a. Provide environment to execute the performance, load and stress test

b. Assist in creating the performance test results report that includes:

• Executive Summary

• Action Plan

• Description of the Test Structure

• Description of Test Goals

• Documentation of the Test Execution

• Lessons learned c. Achieve QP’s formal approval for performance test results report

3.1.3.4 Final Preparation



a. Allocate resources to the project team for the specific phase b. Update detailed phase schedule c. Complete phase kickoff meeting

3.1.3.4.1.2 Project Management Plan Updated


3.1.3.4.1.3 Executing, Monitoring, and Controlling Results




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• Monthly operations reviews b. Process approved change requests c. Update change control log d. Update issue log e. Create deliverables acceptance documents f. Update scope statement g. Update scope verification matrix h. Update project schedule i. Update risk register j. Update communication matrix



deliverable in project quality gate scorecard c. Develop project management review report d. Collect project phase deliverables e. Analyze phase success or failure f. Collect and communicate project phase performance metrics


g. Summarize lessons learned h. Participate in preparing a phase closure presentation to obtain




3.1.3.4.2.1 Business Readiness Check

a. Conduct business readiness check

3.1.3.4.2.2 OCM Roadshow

a. Deliver end users a concrete idea of what the SAP implementation will bring in terms of changes and benefits

b. Allow end users to give feedback to the project team in a familiar atmosphere, which ensures higher-quality feedback

c. Acquire QP’s acceptance of the final solution for a smoother go-live

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3.1.3.4.3 Production Support Readiness

3.1.3.4.3.1 Functional/Technical Requirements and Production Support Processes Defined

a. Define and develop support processes b. Propose support team structure c. Propose support team member roles and responsibilities d. Develop support team member training e. Define procedures for transition management and knowledge

transfer f. Develop team structure for transition management g. Define roles and responsibilities for transition management h. Develop knowledge transfer plan i. Identify key documents for transition j. Determine operations governance model maturity level k. Define operations governance model vision and strategy l. Define implementation roadmap for operations governance model m. Define process model and relevant processes for operations

governance n. Define essential architecture standards for operations governance o. Define processes and procedures to manage exceptions and

error situations during daily business operations p. Define best practices for monitoring and supervising the mission-

critical business processes and critical interfaces. q. Set up and monitor a data volume management strategy with a

holistic approach that integrates data avoidance, data summarization, data deletion, and data archiving.

r. Develop job scheduling strategy for execution of online and background activities as well as execution of maintenance and administration tasks.

s. Check the Transactional Consistency and Data Integrity t. Establish the operations of the live solution and run as daily

operations u. Identify potential optimizations for the process and the platform v. Establish that the security requirements defined in the design

phase are met during operations by documenting as an auditable proof.

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w. Document and log the operation activities (including formalized maintenance and review processes) according to QP’s needs and legal regulations.

x. Process and review documentation (user provisioning, root cause analysis of security incidents, checklists, and so on

y. Maintain technical logs z. Support internal and external audits as well as security

assessments for meeting following deliverables:

• Audit reports

• Security assessments of single entities (systems, applications, and so on) or secure operations tracks

• Certification programs

• Rating of the company’s security level

3.1.3.4.3.2 Master Data Support Processes Established

a. Develop the organizational model that supports the data, a responsibility chart for identified master data objects, and the processes and procedures to invoke changes to master data.


3.1.3.4.4.1 Approved Technical System Tests

a. Deliver the system test report, including:

• Findings summary

• Findings and recommendations

• Next steps

3.1.3.4.4.2 Approved Performance Tests

a. Review approved performance test report and implement recommendations/next steps.

3.1.3.4.5 Production Cutover

3.1.3.4.5.1 Results of Go Live Simulations 1 thru N

a. Complete cutover simulation b. Refine data migration checklist c. Deliver final cutover plan

3.1.3.4.5.2 Final Cutover Plan

a. Deliver the final cutover plan that communicates to the stakeholders the timing, steps, and logistics for cutover. It includes:

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• Final cutover schedule

• Cutover communications

• Cutover room logistics

• Cutover room shift schedule

3.1.3.4.5.3 Readiness for Cutover - Sign-Off

a. Achieve the formal approval to begin the process of cutover to production.

3.1.3.4.5.4 Cutover Complete - Sign-Off

a. Achieve the formal approval to end the cutover activities. b. Load production data to the system.

3.1.3.5 Go Live Support



a. Allocate resources to the project team for the specific phase b. Update detailed phase schedule c. Complete phase kickoff meeting

3.1.3.5.1.2 Project Management Plan Updated


3.1.3.5.1.3 Executing, Monitoring, and Controlling Results





• Monthly operations reviews b. Update change control log c. Update issue log d. Process approved change requests e. Create deliverables acceptance documents f. Update scope statement g. Update scope verification matrix h. Update project schedule i. Update risk register

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j. Update communication matrix

3.1.3.5.1.4 Project Closure and Sign-Off


deliverable in project quality gate scorecard c. Perform administrative project closure processes d. Develop project management review report e. Collect project phase deliverables f. Analyze project success or failure g. Collect and communicate project performance metrics (includes

open risks and issues, approved change requests, and deliverable metrics by team)

h. Summarize lessons learned i. Prepare project closeout reports. j. Participate in preparing a phase closure presentation to obtain

phase approval and sign-off to proceed to next phase k. Achieve formal acceptance and confirmation from QP that project

phase requirements and specifications have been met. l. Delivers a scorecard that records the results of the quality

assessment of each individual key deliverable.


3.1.3.5.2.1 Lessons Learned Workshop

a. Conduct performance analysis of selected project phases b. Document participant feedback c. Perform special activities for improvement

3.1.3.5.2.2 End User Acceptance Survey

a. Update lessons learned b. Document End User Acceptance Survey/Analysis

3.1.3.5.3 Training

3.1.3.5.3.1 Knowledge Support Strategy

a. Develop go-live training schedule b. Develop knowledge support strategy c. Develop key-user training strategy including matrix of SAP CC

(SAP Competency Center) member roles and responsibilities and the SAP course curriculum.

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3.1.3.5.4 Production Support and Transfer to Solution

3.1.3.5.4.1 Support Processes Enabled

a. Develop support processes and release them for go-live support team members understanding

b. Establish and staff the go-live support processes team structure c. Document go-live support processes team member roles and

responsibilities and release them for team members understanding

d. Train go-live support team members (if required) e. Define and track Support Processes KPIs and benchmarks

3.1.3.5.4.2 Transition to Standard Support Processes

a. Develop standard support processes and procedures b. Ensure go-live support staff understand the roles and

responsibilities of transition of support processes to SAP CC c. Train SAP CC support staff on procedures d. Define, track and measure support process KPIs and benchmarks

for SAP CC

3.1.3.5.4.3 Complete Transition of Implementation Elements to Sustaining Processes

a. Develop and communicate processes and knowledge transfer procedures to SAP CC team

b. Execute SAP CC knowledge transfer

3.1.3.5.4.4 System Administration and Control

a. Establish the processes for system administration and control b. Establish the live solution operations and run as daily operations c. Setup KPI reporting for identifying potential optimizations for the

process and the platform

3.1.3.5.4.5 Solution Manager Update

a. Complete documentation in SAP Solution Manager b. Transform implementation project to a productive solution in SAP

Solution Manager

3.1.3.5.4.6 Solution Documentation

a. Prepare SAP Solution Manager system landscape directory describing the technical components (servers, databases, systems, system components) in the landscape

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b. Prepare SAP Solution Manager solution directory integrating the documentation of process and system components

c. Document central system administration tasks, monitoring mechanisms to support operation procedures

d. Document SAP Solution Manager reporting functions for measuring KPIs and detecting any crossing of the thresholds

QP shall provide access to CONTRACTOR via QP communication network the required systems to facilitate the completion of the scope of services by following the road map process.

3.1.4 Post-Implementation Support

The post-implementation services shall include a 6-month post go-live implementation support and during this period, CONTRACTOR shall advise and recommend QP to ensure smooth transition, and support handover of the deployed SAP solutions. Both during and wherever possible, prior to the 6-month support period, the necessary domain knowledge and training will be provided to the QP identified support resources so as to facilitate permanent operations support.

CONTRACTOR shall provide on-site expert-level support at any QP designated locations for the implemented SAP solutions. This support must include: Installation of fixes and upgrades, configuration, tuning, problem determination and resolution.

CONTRACTOR shall provide the post go-live support according to the QP business operational hours at various QP locations.

3.1.4.1 Problem Reporting

CONTRACTOR shall use QP SAP Solution Manager to maintain a log of all reported problems including: Description of problem, date and time reported, actions taken to resolve the problem, date of resolution, problem status, severity, etc. CONTRACTOR shall provide standard support reports e.g. Problems/Incidents reported, resolved, and outstanding, mean resolution time, etc. Reports shall be provided on a mutually agreed schedule.

3.1.4.2 Service Level

QP shall classify errors according to the following table:

Severity Definition

High Complete loss of a core operation or business process where work cannot reasonably continue.

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3.1.4.3 CONTRACTOR Response Times

QP shall report errors to the CONTRACTOR and CONTRACTOR shall respond within the following timeframes:

RESPONSE Severity of Error / Response Time (Hours)

High Medium Low

Initial response from CONTRACTOR

1 2 4

Problem Determination 4 6 12

Action Plan 6 8 16

Resolve Problem 12 16 24

Note: In above table, numbers of hours mean QP Business Hours

3.1.5 Contractor Experience/Capabilities/Performanc e

CONTRACTOR shall be experienced and capable to undertake the performance of the SERVICES as detailed in Section 3.1 BUSINESS CONSULTANCY and Section 3.2 TRAINING . Experience and capabilities requirements shall include but not be limited to the following:

a. Expert knowledge of the SAP system and SAP project implementations and upgrades

b. Significant expertise in the ASAP methodology and software. c. Significant expertise in SAP Change Management and complex

implementations. d. Significant hands on experience in consulting solutions with the usage

of SAP Solution Manager and templates to advise on streamlining the implementation process.

e. Expert knowledge of oil and gas industry best practices to render advises on streamlining QP’s business processes.

CONTRACTOR shall perform SERVICES by:

Medium Major functions / features of the deployed solutions are not operational or their performance is considerably degraded

Low Minimal operational or business impact / cosmetic errors

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a. Provision of skilled SAP experts, who are experienced in the oil and gas industry to facilitate implementation of best practices for the business areas using the SAP system

b. Participation, advising and coaching Project team members on the various project phases, including tasks and activities provided in ASAP/ SAP Solution Manager, which covers SAP functionalities, critical implementation issues, problem areas, configuration, interfaces, testing, conversions, master data, Key Performance Indicators, strategies, structure, technical infrastructure, business processes, transactions, and other issues covering the entire SAP implementation of phase 3 project adhering to QP ICT guidelines.

c. Provision of tools and techniques that supplement the ASAP methodology for project implementation

d. An effective quality assurance methodology that provides feedback to the Project Team on the project’s quality aspects during implementation

3.1.6 Implementation Consultants Responsibilities / Skill Requirements

3.1.6.1 Responsibilities

The major responsibilities for SAP consultants implementing the SAP solutions in their respective areas include, but are not limited to:

Project Lead

Project Lead shall be responsible for the following but not limited to

� Provide leadership to cross-functional teams responsible for delivering defined project outputs in accordance with time, budget and project quality criteria

� Accountable for managing CONTRACTOR resources and deliverables � Direct all aspects of the project and ensure the delivery of project objectives

according to the plan � Responsible for the implementation as per ASAP project management

methodology � Plan, execute and report the status of the project, anticipate/identify and

manage risks and resolve issues to achieve project goals � Escalation and prioritising issues and managing dispute resolution process

to meet milestones and complete deliverables in a timely manner while adhering to the business requirements throughout the project lifecycle

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� Provide advice and guidance to the team on improving business processes and functions by analysis, benchmarking and development of detailed SAP Business Process functional and technical specifications

� Conduct project reviews within the team and effectively manage the project progress

� Achieve compliance to all Quality Management Systems (QMS) processes & procedures by ensuring the development of appropriate documentation in order to achieve a standard approach to work practices and technologies

Lead Consultant / Lead Technical Consultant

Lead consultant shall be responsible for the following in addition to the responsibilities of the Senior consultant but not limited to

� Accountable for managing CONTRACTOR resources and deliverables � Manage and oversee all aspects of development and related activities � Responsible for design, build, documentation, implementation and

deployment of all related functional deliverables as per QP Business requirements and expectations.

� Deliver functional solutions as per project objectives, in coordination with the SAP Competency Centre, utilizing industry best practices by engaging with Business, ICT departments, and other stakeholders to meet project goals.

� Plan, execute and report the status of the project, anticipate/identify and manage risks and resolve issues to achieve project goals using Accelerated SAP (ASAP) methodology

� Manage SAP training for new tools and capabilities as per project training strategy.

� Ensure the integration of business processes across modules. Also work closely with the Technical Team for effective management of Security, Roles and Authorisations.

� Escalation and prioritising issues and managing dispute resolution process to meet milestones and complete deliverables in a timely manner while adhering to the business requirements throughout the project lifecycle

� Provide advice and guidance to the team on improving business processes and functions by analysis, benchmarking and development of detailed SAP Business Process functional and technical specifications

Senior Consultant / Consultant

� Consultants shall be responsible for working as a member of the core SAP project team, working with business process owners and technical/functional team to create business functional requirements and specifications

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� Develop process models and build the logical design � Configure and customize the SAP software and application, including

carrying out further development thereof, if and as required � Develop testing, training, and solution documentation � Participate in testing and training activities � Coordinate change management activities � Work closely with the other members of the team in driving the project plan

to achieve its deliverables on time and on budget. � Manage change management activities

SAP Senior Technical Consultant / Technical Consultant

� Responsible for working with the core project and technical teams to deliver functional/technical requirements

� Assist with the testing of developments, technical documentation � Support the team in driving the project plan to achieve it's deliverables on

time and on budget. � Responsible for working with the project team, and technical team to deliver

SAP landscape for configuration, development, testing, training, etc � Advice on BI Landscape issues, Transport environment, Authorization,

Performance Issues of Database and BI � Installation of BI Server, Plug Ins and Front-end (For all layers there are

patches / support packages) that should be regularly installed. � Advice on ECC 6.0 Landscape issues, Transport environment,

Authorization, Performance Issues of Database, Installation of ECC 6.0 Component Server, Plug Ins and Front-end (For all layers there are patches / support packages) that should be regularly installed.

� Compliance with TSS release strategy � Responsible for working with the core project team, and technical team to

deliver SAP Security controls design to ensure data protection for systems used by all areas of the organization

3.1.6.2 Skills Requirements

The implementation consultants may assume the responsibility to perform several roles concurrently within their areas of expertise. The skills requirements set by QP for implementation consultants shall include the following general requirements as a minimum:

� Consultants should be post-secondary degree holders from a recognized educational institution

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� Project Lead should have a minimum of 12 years of professional work experience that includes a minimum of 6 years of proven experience in relevant business areas with demonstrated management experience preferably in an Oil and Gas organisation and a minimum of 6 years hands-on SAP implementation experience including at least 2 full life cycle implementation projects as Project Lead / Project Manager.

� Lead Consultants should have a minimum of 12 years of professional work experience that includes a minimum of 6 years of proven experience in relevant business areas with demonstrated management experience preferably in an Oil and Gas organisation and a minimum of 6 years hands-on SAP implementation/support experience including at least 2 full life cycle implementation projects as Team Lead for the relevant SAP modules

� Senior Consultants should have a minimum of 10 years of professional work experience that includes a minimum of 5 years of proven experience in relevant business areas with experience preferably in an Oil and Gas organisation and a minimum of 5 years hands-on SAP implementation/support experience including at least 2 full life cycle implementation projects as Senior Consultant for the relevant SAP modules

� Consultants should have a minimum of 8 years of professional work experience that includes a minimum of 4 years of proven experience in relevant business areas with experience preferably in an Oil and Gas organisation and a minimum of 4 years hands-on SAP implementation/support experience including at least 2 full life cycle implementation projects as Consultant for the relevant SAP modules

� Preference will be given to implementation consultants who are SAP certified in their area of expertise

� Consultants should have experience in executing SAP implementations utilizing ASAP and SAP Solution Manager

� Working knowledge of RWD uPerform documentation tool would be an added advantage

� Should possess excellent communication skills in English, both oral and written, as well as good interpersonal, presentation, and documentation skills.

The above resources should possess relevant experience in implementing the below listed SAP solutions / products:

Employee Self Services/Manager Self Services (ESS/MSS)

� Should have experience in configuring SAP HR and SAP Enterprise Portal to achieve desired functionality in ESS and MSS

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� Should have knowledge of ESS/MSS Business Packages including latest XSS WebDynpro framework and understanding of technical development of custom iViews in order to recommend innovative solutions

� In-depth consulting skills and business knowledge to effectively integrate ESS and MSS with HCM modules including HCM Processes and Forms, EIC and other existing business solutions to achieve expected business results

HCM Processes and Forms

� Should have experience in configuration and implementation of HCM Forms and Processes (ISR, forms, and processes) in ECC 6. 0 or higher

� In-depth expertise on implementation of HR Administrative Services solutions

� Should have integration experience of SAP Adobe Interactive forms with ESS/MSS, EIC, SAP Business Workflow, SAP Web-Dynpro ABAP and Java applications/ SAP Netweaver Portal and other HCM components

� Should have functional knowledge and experience on ESS/MSS, EIC, HR-PA, HR-OM, Objective Settings and Appraisals, SAP Learning Solution, E-Recruitment, Time Management, Travel Management, Payroll, and other Talent Management modules

HCM Performance Management

� Should have experience in configuration and implementation of Performance Management (OSA - Objective Setting and Appraisals) in SAP Netweaver environment

� Strong experience in configuring SAP HR and SAP Enterprise Portal to achieve desired functionality in Performance Management (OSA) including portal configuration (iViews, pages, worksets, and roles) and integration with other HCM components (especially, ESS/MSS, Portal, Compensation Management and Payroll)

� Should have secondary module experience in PA, OM and PD/Talent Management Components (Talent Profile, Career & Succession Planning, Qualification Catalogue etc.), Compensation Management, LSO, e-Recruiting etc.

� Should have experience in integration of HCM PD modules and Talent Management with Nakisa

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SAP Learning Solution (LSO)

� Should have experience in configuration and implementation of LSO in SAP HCM version 6.0 or higher

� Should have strong and in-depth experience of LSO functionalities, Learning Portals, Authoring Environment, Training Management, Instructional Designer, Content Management (SCROM compliant) and LMS/e-learning and collaboration technologies

� Should have experience working in ECC 6.0/EP 7.0 Service Pack 21 environments, deployment of Learning Portal, Instructor and Training Administrator Portals.

� Should have strong experience in HCM processes such as Talent Management Components, Objective Settings and Appraisals, Training and Event Management and their integration with LSO

� Should have technical knowledge of SAP Enterprise Portal integration, SAP Workflow, Content Management, etc.

� Should have experience on integration of LSO with HCM components, especially, ESS/MSS, Objectives Settings and Appraisals, Adobe Connect Professional, Talent Management with Nakisa, etc.

SAP e-Recruiting

� Should have experience in configuration and implementation of SAP e-Recruiting in SAP ECC 6.0 or higher

� Should have strong and in-depth experience of SAP e-Recruiting functionalities, Talent Warehouse, deployment of e-Recruiting Portal, other integration technologies

� Should have experience on integration of SAP e-Recruiting with all Talent Management components, including ESS/MSS, Must be strong on module interaction, with solid understanding of how HCM e-Recruiting integrates with other SAP modules

� Should have secondary module experience in HCM processes such as Personnel Administration, Recruitment, Personnel Development, Organisation Management, Talent Management Components, Objective Settings and Appraisals, LSO etc.

� Should have technical working knowledge on SAP Enterprise Portal integration, SAP Workflow, ABAP/WebDynpro/Java, XI, etc.

Employee Interaction Centre (EIC)

� Should have experience in configuration and implementation of SAP Employee Interaction Centre (EIC) in SAP ECC 6.0 or higher

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� Should have strong and in-depth experience of implementing a complete Shared Service Model with SAP EIC having various functionalities such as Communication interaction, Contact management, Activity tracking, Knowledge Management, Alerts, Analytics in a large organisation

� Should have experience in integration of SAP EIC with Employee and Manger Portals in SAP ERP (ESS/MSS), HCM Processes and Forms and other HCM modules and web applications

� Should have secondary module experience in HCM processes such as Personnel Administration, Organisation Management, Talent Management Components, Objective Settings and Appraisals, LSO etc.

� Should have working knowledge of SAP Enterprise Portal integration, SAP Workflow, ABAP/WebDynpro/Java, XI etc.

HCM Personnel Development / Talent Management

� Should have experience in configuration and implementation of Personnel Development/Talent Management including Qualification Catalogue, Development Plans, Talent Management Specialist, Career and Succession Planning, etc. in SAP Netweaver environment

� Strong experience in configuring SAP HR and SAP Enterprise Portal to achieve desired functionality in Talent Management / Personnel Development including portal configuration (iViews, pages, worksets, and roles), and integration with other HCM components (especially, ESS/MSS, Portal, Performance Management, E-recruiting, Enterprise LSO, Enterprise Compensation Management).

� Should have secondary module experience in PA, OM, Time Management, Performance Management, E-recruiting, SAP Enterprise LSO, Enterprise Compensation Management and Payroll etc.

� Should have experience in SAP Talent Visualisation with Nakisa and integration with HCM components

HCM Enterprise Compensation Management

� Should have experience in configuration and implementation of Enterprise Compensation Management (ECM) including Knowledge of ECM Budgeting and Salary structures in SAP Netweaver environment

� Strong experience in configuring SAP HR and SAP Enterprise Portal to achieve desired functionality in ECM including portal configuration (iViews, pages, worksets, and roles), development requirement for ECM and integration with other HCM components (especially, ESS/MSS, Portal, Performance Management and Payroll)

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� Should have secondary module experience in PA, OM and PD/Talent Management Components (Talent Profile, Career & Succession Planning, Qualification Catalogue etc.), SAP Enterprise LSO, e-Recruiting etc.

� Should have experience in integration of HCM Personnel Cost Planning (PCP), and payroll, SAP Finance and Controlling module.

Budget Planning

� Should have good understanding of standard Business Content, Info- Cubes, and Queries available to maximize their utilization in order to meet the business requirements.

� Should have experience in configuration and implementation of SAP BI Integrated Planning/BPC in Netweaver BI 7.01

� In-depth consulting skills and business knowledge to configure/develop a SAP BI Planning and Budgeting tool and effectively integrate with existing business solutions to achieve expected business results

� Should have at least 5 years SAP ECC6 working knowledge in related SAP modules like FI/CO, PSM, PS, logistics and IS-Oil modules, preferably in oil and gas related industry

� Should have working knowledge on SAP Enterprise Portal integration, SAP Business Workflow, ABAP/WebDynpro/Java, XI, SAP GRC, etc.

Supplier Relationship Management (SRM)

� Should have experience in configuration and implementation of SAP SRM solution

� Should have strong and in-depth experience of integrating SRM with existing business solutions to achieve expected business results

� Should have implementation experience in SAP MM and SRM integration, preferably SAP ECC 6.0 and SRM 7.0

� Working knowledge in usage of SAP Workflow, and integration with cFolders, SAP DMS, SAP Portal, SAP FI/CO

Plant Change Request (PCR) (Management of Change)

Plant Change Requests (PCRs) are small ‘projects’ implemented to carry out modifications or alteration to QP’s existing onshore and offshore plant facilities. The work involves conceptualization, design & engineering, procurement, construction & installation, and commissioning activities for modification/changes to the plant, carried out through in-house and/or external resources.

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� Should have experience in configuration and implementation of SAP PS solution covering the Initiation, Planning, Execution and Closing of projects

� Should have strong and in-depth experience of integrating PS and PM processes

� Should have experience with SAP Document Management System � Exposure to cProjects, cFolders and WebDynpro is desirable � Should have good knowledge and experience of end-to-end integration

between PS and PM business and SAP processes

Mobile Asset Management (MAM)

� Should have experience in configuration and implementation of MAM 3.0 functionalities using SAP PM solution

� Should have strong and in-depth experience of MAM configuration as well as installation and deployment of application using NetWeaver Administration

� Should have experience of integrating MAM with RFID

SAP Business Intelligence

� Should have expert knowledge on SAP BO-BI implementation aspects including: o Business modelling o Business performance management o Data architecture o Metadata management

� Data access, extraction, transformation, loading, query design, reporting, web application design, Crystal Reports, Web Intelligence, Xcelsius, and Business Explorer

� BO-BI performance management � BO-BI administration � Should have strong and in-depth experience of SAP ECC6 in the

logistics/financials/IS-Oil/PLM areas � Should have experience with SAP ECC6.0 and SAP BO-BI application

knowledge in the business areas � Should have experience in utilization of Industry Standards and

benchmarking of major Oil and Gas processes � Should have good knowledge and experience of end-to-end integration of

SAP BO-BI with back-end SAP and non-SAP systems

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SAP BO-BI Vertical Area

� Should have experience in configuration and implementation of SAP ECC6 in the logistics/financials/IS-Oil/PLM areas

� Should have strong and in-depth experience of SAP Business Solution for PS, PM, MM, FI or IS-Oil

� Should have at least one complete project experience in designing/architecting the business requirements for SAP BO-BI solution

IS-Oil

� Should have knowledge and experience in SAP IS-Oil with overall exposure to other major SAP modules

� Should have integration experience of IS-Oil with SAP MM and SD, Non-SAP and industry specific Process Control Systems

Governance, Risk and Compliance (GRC)

� Should have experience in SAP security, knowledge of segregation of duties concepts, sensitive access and experience in user access security including configuration of SAP

� Should have knowledge and experience in performing internal control reviews and risk assessments

� Should have working knowledge of business processes and application integration

� Should have experience in developing internal controls and procedures to eliminate potential vulnerable areas

SAP Technical - Workflow

� Should have experience in configuration, implementation and support of Workflows

� Should have in Depth Knowledge of: o SAP Business Workflow Architecture, Design and Templates o Single and multiple-step tasks, events, containers, routing, WAPI.

Business objects, ABAP classes, deadline monitoring o BPM and Guided Procedures o Extended Notifications o Workflow runtime system o Reporting, workflow information system o Configuration, administration, tuning, troubleshooting o At least three areas (FI, MM, HCM, PS, PM, SD)

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o ABAP Workbench and Object Navigator o Integration technology for SAP business workflow (Lotus Notes, SAP

Forms, web integration, etc) o Workflow and archiving o Interfaces to DMS

SAP Technical - ABAP

� Should have ABAP development experience preferably with Oracle, Java, WebDynpro, NetWeaver development

� Should have experience in the development of ABAP Programs for Data Migration, Reporting, Enhancements, SAP Scripts/Smart Forms & Dialog programs, Performance Tuning, Data Dictionary, Interface development with other ECC6 or 3rd party applications, BAPI, ALE, IDOC

� Should have strong work experience in Portal, XI and BI development � Should have development experience in at least 3 SAP modules: FICO, MM,

PM, HCM, SRM, RLM, PS, & IS-Oil. � Preference will be given to consultants with good BASIS know-how

(performance tuning, transport management, authorization) � Should have knowledge and experience of SDLC, QA, and Post Go-Live

Support � Should have knowledge and experience in Sybase, Afaria

SAP Technical - Basis and Architecture

� Should have experience in SAP Basis Administration and Design on Oracle (database) / UNIX / AIX (Operating System) platform

� Should have experience with Database Backup and Recovery � Should have experience with working in highly virtualized IBM p-series

servers and IBM HACMP configuration � Should have solid experience in client copies, system refreshes � Preference will be given to consultants with solid experience in BI 7.01 Basis

and BI Java � Should have strong Security skills for SAP Landscape including SAP BI to

provide guidance to security team � Should have experience with NetWeaver, Web Application, and SAP

Enterprise Portal � Exposure to Business Objects Enterprise (BOE) is preferred � Should have experience with Network and Storage Architecture such as

VLAN / Trunk ports / CISCO 3 tier architecture

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SAP Technical - Security

� Should have experience of SAP ECC 6.0, SAP BI, and SAP Portals security, design (for roles and authorizations) and security analysis (conflicts of interest, excessive access, impact of authorization)

� Should have experience with analyzing and mapping a complex organizational structure into SAP business roles, taking into consideration segregation of duties principles

� Should have experience in User or Role Administration, SAP Profiler Generator, or SAP NetWeaver Identity Management Identity Centre

� Should have experience in implementing security for two or more modules in the SAP space: FICO, MM, PM, HCM, SRM, RLM, PS, & IS-Oil

� Should have strong familiarity with Internal Audit techniques and methods; business controls; SAP GRC; including but not limited to segregation of duties, conflict of interest, and methods to mitigate identified exposures

� should have experience in developing the requirements of the project and respond to application architecture questions from the information security perspective

� Should have experience in producing technical design documents for a SAP blueprint

Organizational Change Management (OCM)

� Should have experience in: o SAP organizational design and transition o Creating and executing change strategy plan o Developing and executing Organization Alignment o Communication strategy and planning o Identifying and mitigating impact/risk of Organizational and Process

changes o Training the business process owners to work as change agents in the

organization

3.1.7 Deliverables:

CONTRACTOR shall deliver the following to QP.

1. Review of the high level project scope and implementation plan

2. Project management plan and subsidiary plans, project schedule

3. Business process management documentation including value maps, business process map, business scenario design and solution transformation and design

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4. Business blueprint documentation

5. Change Requests documentation

6. Interface Inventory

7. Technical and integration design

8. Solutions landscape documentation

9. Configuration documentation

10. Testing strategy and plan

11. Unit testing documentation including all scripts

12. Integration testing documentation including all scripts

13. User Acceptance Testing documentation including all scripts

14. Organizational Change Management documentation

15. Data Migration scope, requirements, strategy and archival documentation

16. Functional and Technical specifications

17. Roles and Authorizations requirements and design

18. Project IMG (Implementation Guide)

19. System administration procedures

20. Support strategy and procedures

21. Complete project correspondence

22. Project quality gates scorecards

23. Project performance reports

24. Lessons learned documentation

25. Project closure report

3.2 TRAINING CONSULTANCY

3.2.1 Business Requirement

Provide hands-on training in order to operate SAP efficiently to meet QP business requirements as defined in Section 3.1 BUSINESS CONSULTANCY of Appendix A.

A training schedule shall be provided by CONTRACTOR after it has been agreed by both parties at the appropriate phase of implementation as per the Implementation Plan..

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All QP staff required to operate, maintain and support the SAP Phase 3 project components shall receive adequate hands-on training from the CONTRACTOR to ensure they can perform their duties as required. CONTRACTOR shall provide knowledge transfer and expertise level instructions to QP resources to allow for their optimum running of the SAP solutions in all areas.

3.2.2 Detailed Scope of Services

The SERVICES, under Section 3.2 TRAINING of Appendix A, shall be performed in accordance with the Scope of Services and all standards and requirements referred to herein or attached hereto and shall include but not be limited to the following:

3.2.2.1 CONTRACTOR shall provide training by:

a) Provision of skilled SAP training experts, who are experienced in the design, development and delivery of super user and end user training for their business areas in the QP configured SAP systems.

b) CONTRACTOR shall allow copying documents/manuals/guides/tutorials and other reference material for internal use by QP and its AFFILIATES.

c) Based on the agreed training plan, which will indicate specific resource requirements and their timing CONTRACTOR shall mobilize the training resources.

d) CONTRACTOR shall agree with QP on the training content and delivery e) CONTRACTOR shall provide training before, during and after go live of

each SAP application for the various user categories such as management, super-users, end-users, etc. since the implementation of the various SAP applications is staggered over a period of time.

f) CONTRACTOR shall provide training classes in Doha or at any of QP’s locations as determined by QP. Training sessions may be required to be split into several sessions, as required by QP, to accommodate QP’s operations.

3.2.3 Training Roadmap

The Training Roadmap shall include, but not be limited to the following:

3.2.3.1 Business Blueprint

3.2.3.1.1.1 Learning Needs Analysis

a. Create a working document that contains role definitions and other tools to determine training requirements

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b. Complete matrix including role and role definitions and the required software and transactions

3.2.3.1.1.2 Training Project Plan (Detailed)

a. Create a detailed project plan with tasks, subtasks, responsible parties, and milestones synchronized with the overall project management plan.

3.2.3.1.1.3 Strategy Development for Education

a. Deliver a refined strategy document that makes sure strategy objectives are clear and ready for execution.

3.2.3.1.1.4 Content Development

a. Develop detailed list of courses to be developed or customized, as well as standard documents for both course and simulation development

3.2.3.1.1.5 End-User Training Strategy

a. Develop end-user training strategy

3.2.3.2 Realization

3.2.3.2.1.1 End User Training and Documentation Development

a. Participate in a half-day to full-day workshop to course developers covering all aspects of the courseware development process and standards

b. Create or customize a set of end-user content that adheres to the training strategy and to defined creation guidelines.

3.2.3.2.1.2 Training Environment Population and Testing

a. Complete a checklist that demonstrates that the environment is being populated and refreshing correctly.

3.2.3.2.1.3 Training of the Trainers

a. Create a portfolio or course manual that includes the following:

• Presentations of associated training documents, instructor guides, and exercises

• Assignment of data for practice and for the course

• Instruction on how to reset passwords and unlock users

• Procedures for submitting course evaluations

3.2.3.2.1.4 Business Process Procedures

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a. Prepare the end-user training documentation

3.2.3.3 Final Preparation

3.2.3.3.1.1 Training Delivery and Readiness Checklist

a. Prepare a comprehensive checklist for assessing the success level of training delivery, training product implementation, and all relevant communications.

b. Fully execute training schedule c. Rollout of any education software or systems

3.2.3.3.1.2 Training Evaluations

a. Distribute feedback and evaluation forms manually or electronically to attendees and get these forms filled-in.

b. Arrange feedback and evaluation forms to be filled by the trainer to assess attendees

3.2.3.4 Go-Live Support

3.2.3.4.1.1 Knowledge Support Strategy

a. Deliver the scheduled training sessions during the first weeks of go-live.

b. Prepare usage health check report that includes issue, actions, activities and when to execute; and a list of stakeholders and users interviewed.

c. Schedule content update

CONTRACTOR shall ensure that adequate supervision is provided throughout the Training period and shall conduct quality assurance reviews to assure compliance with required standards.

3.2.4 Training Documentation

CONTRACTOR shall use RWD for developing and incorporating SAP Help documentation and Computer Based Training (CBT) simulations.

Documents prepared by the CONTRACTOR shall conform to QP standard format and shall be presented for QP’s review and approval in accordance with the agreed programme for the SERVICES.

The format of the report shall be agreed between the CONTRACTOR AND QP.

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3.2.5 Training Consultants Skill Requirements

3.2.5.1 Training Lead Responsibilities

The major responsibilities for Training Lead will include, but not limited to:

� Work closely with the project team and prepare Training Strategy � Prepare and Manage Training Plan and Schedule � Ensure that the documentation is prepared as per standards agreed with

QP. � Manage resources as per the training plan to ensure training delivery � Communicate with end users and corporate training for effective training

delivery � Responsible for supporting the team in driving the project plan to achieve its

deliverables on time and on budget

3.2.5.2 Training Consultant Responsibilities

The major responsibilities for SAP consultants who will be involved in the training activities in their respective areas of the SAP Phase 3 implemented solutions include, but are not limited to:

� Work closely with the project team to develop and review the training material

� Deliver the hands on SAP training to stakeholders, business process owners, super users and end users to enable QP to use SAP business solutions effectively to meet business requirements

� Responsible for supporting the team in driving the project plan to achieve its deliverables on time and on budget

3.2.5.3 Skill Requirements

The training Lead and Consultants may assume the responsibility to perform several roles concurrently within their areas of expertise. The skill requirements set by QP for training consultants shall include the following general requirements as a minimum:

� Lead Consultants should have a minimum of 10 years of professional work experience that includes a minimum of 5 years of proven experience in relevant business areas with experience preferably in an Oil and Gas

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organisation and a minimum of 5 years hands-on SAP implementation /support / training experience in the relevant SAP modules

� Consultants should have a minimum of 8 years of professional work experience that includes a minimum of 4 years of proven experience in relevant business areas with experience preferably in an Oil and Gas organisation and a minimum of 4 years hands-on SAP implementation /support / training experience in the relevant SAP modules

� Preference will be given to implementation consultants who are SAP certified in their area of expertise

� Strong business experience in Oil and Gas sector (upstream and downstream)

� Must have prior experience in preparation of training materials/documentation in their area of expertise

� Must have conducted similar training during previous projects / organisation (to be itemised)

� Should have Change Management skills and capability to handle large number of SAP users

� Working knowledge of SAP Solution Manager/RWD documentation tool or any similar tool is must.

� Must have excellent written/oral communication skills in English � Good leadership skills and interpersonal skills � Must possess excellent presentation, and documentation skills.

The above training personnel should possess relevant experience in providing training for the below listed SAP solutions / products:

Employee Self Services/Manager Self Services (ESS/MSS)

� SAP HCM Consultant with expert knowledge on ESS/MSS functionalities and integration with other HCM components

HCM Processes and Forms

� SAP HCM Consultant with expert knowledge on SAP Interactive Forms functionalities and integration with other HCM components

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HCM Performance Management

� SAP HCM Consultant with expert knowledge on HCM Talent Management modules, preferably Performance Management (OSA) and it’s integration with other HCM components

SAP Learning Solution (LSO)

� SAP HCM Consultant with expert knowledge on HCM Talent Management modules, preferably SAP LSO and it’s integration with other HCM components

SAP e-Recruiting

� SAP HCM Consultant with expert knowledge on HCM Talent Management modules and it’s integration with other HCM components

Employee Interaction Centre (EIC)

� SAP HCM Consultant with expert knowledge on HCM module functionalities, preferably SAP EIC and it’s integration with other SAP modules

HCM Personnel Development / Talent Management

� SAP HCM Consultant with expert knowledge on HCM Talent Management modules, preferably Personnel Development or Talent Management Specialist and it’s integration with other HCM components

HCM Enterprise Compensation Management

� SAP HCM Consultant with expert knowledge on HCM Talent Management modules, preferably Enterprise Compensation Management and it’s integration with other HCM components

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Budget Planning

� Should have SAP ECC6 expert knowledge in related SAP modules like FI/CO, PSM, PS, logistics and Is-Oil modules, preferably in oil and gas industry

Supplier Relationship Management (SRM)

� Knowledge on SRM module functionalities and it’s integration with other SAP modules

� Strong functional experience (business) in Oil and Gas sector (upstream and downstream), particularly related to materials and services (contracting) requirements is desirable

Plant Change Request (PCR) (Management of Change)

� SAP Enterprise PS/PM consultant with expert knowledge on PM/PS module functionalities and it’s integration with other SAP modules

� Strong functional experience (business) in Oil and Gas sector (upstream and downstream), in projects, maintenance or operation is desirable

Mobile Asset Management (MAM)

� SAP Enterprise PM consultant with expert knowledge of MAM functionalities

� Strong functional experience (business) in Oil and Gas sector (upstream and downstream) is desirable

SAP Business Intelligence

� SAP ECC6 experience in the logistics/financials/IS-Oil/PLM areas and BO-BI experience including SAP Certification in BO-BI.

� SAP ECC6.0 and SAP BO-BI application knowledge in the business areas.

3.2.5.4 RWD Training Content Developer

� Experience of 3+ years in developing training material using RWD uPerform

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� Work closely with the project team to develop the training materials using RWD uPerfrom

� Develop and execute training related communications � Supporting the team in driving the project plan to achieve its

deliverables on time and on budget

3.2.6 Training Deliverables

1. Training Strategy

2. Detailed training project plan with tasks, subtasks, responsible parties, and milestones synchronized with the overall project management plan

3. Hard copy of complete training documentation including manuals, guides, presentations, etc.

4. Electronic copy of User Manuals, On-line help programs, pocket guides, presentations, simulations for CBT, etc.

5. Deliver evaluation, future system requirements

6. Lessons learned

7. Final close out report

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4 GENERAL REQUIREMENTS

1. CONTRACTOR shall provide detailed resource and time estimates required for implementation during the project preparation phase. These estimates shall comply with the ASAP implementation methodology as provided in Section 3.1.3 Implementation Roadmap and Section 3.2.3 Training Roadmap.

2. CONTRACTOR shall perform services in the areas of the implementation roadmap as per the latest version of ASAP.

3. CONTRACTOR shall keep all project related information in a central repository as directed by QP.

4. CONTRACTOR shall agree to prepare project documents conforming to QP standard formats and templates.

5. CONTRACTOR shall present project documents for QP’s review and approval in accordance with the agreed project plan.

6. CONTRACTOR shall conclude the SERVICES with a formal report submitted to QP. The format of the report shall be agreed between the CONTRACTOR and QP.

7. CONTRACTOR shall ensure that adequate project supervision is provided throughout the performance of the SERVICES and shall adhere to quality assurance reviews to assure compliance with required standards.

8. CONTRACTOR shall agree that the resumes of potential candidates for their implementation team be provided to QP along with their project proposal/bid for evaluation.

9. CONTRACTOR shall guarantee the availability of resources whose resumes were submitted along with the bid. Any substitution of resources shall require prior approval of QP.

10. CONTRACTOR shall agree that the selected candidates will be telephone interviewed and may require taking technical test through video-conferencing in a secure manner. QP reserves the right to re-test the candidate on-site and reject any candidate based on these interviews/tests without any cost implications to QP.

11. QP reserves the right to reject CONTRACTOR personnel on basis of non-performance / misbehaviour / misconduct / not found capable of meeting the job requirements at any stage. QP shall not pay for the rejected personnel’s time/cost. CONTRACTOR shall immediately replace without demur with suitable personnel.

12. CONTRACTOR shall mobilize contractor resources at project site within three (3) calendar weeks from the mobilization request date. Securing the required valid visas for contractor resources to work in Qatar (according to State of

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Qatar visa regulations) is solely CONTRACTOR responsibility and QP shall not provide any assistance and/or letters in this regard. NOTE: Personnel possessing Tourist Visas are strictly not allowed to work in the State of Qatar.

13. CONTRACTOR’s staff shall work from Sunday to Thursday from 06:30 AM to 16:30 PM. During Ramadhan, the work timings for the CONTRACTOR’s staff shall be from 06:30 AM to 14:30 PM.

14. CONTRACTOR shall be paid only the days when work is performed at QP offices. If the work demands to work beyond the stipulated work hours, there will be no overtime paid.

5 RELEASE ORDER (RO)

The SERVICES shall be requested from CONTRACTOR on call-off basis, as and when required by QP. For such SERVICES, QP shall issue to CONTRACTOR, Release Order(s) in accordance to the procedure set forth hereunder:

5.1 QP shall issue Release Orders (RO) to CONTRACTOR which shall include the SERVICES required, the value of the SERVICES, the RO COMMENCEMENT DATE and END DATE and any other details deemed necessary, as per the rates and prices included in Appendix B.

5.2 Under no circumstances shall CONTRACTOR provide any SERVICES prior to the receipt of the applicable RO.

5.3 After receiving the RO, CONTRACTOR shall commence the required SERVICES as mentioned in the said RO within (1) week of receiving the instruction.

6 CONTRACT DURATION

The CONTRACT duration shall be three (3) years from the EFFECTIVE DATE of the CONTRACT.

1015 appendix a - final

Documents

business requirements

project scope

detailed scope of services

business consultancy

implementation strategy

implementation roadmap

training deliverables

training roadmap