100 reasons you should be using:

Contact Management

Store all your contact details in a centralised location that everyone can access from the web. No more conversations like…

“Remember that shop fitter in Toowoomba who did a great job on that fit out six years ago?”

Instead a full history of all person’s contact details for all projects, leads, recruitment candidates and franchisees are available and searchable.

#1

Set up an automated lead process, so when an enquiry for a new franchisee comes through things “just happen” without fail

e.g. send off an email response using a template, schedule a call and create a follow up task

Lead Management #2

Opening a new store or franchise?

Let’s face it, it’s the same 150 tasks that must get done everytime. In FZM you just create a template store opener project ONCE.

Then every time you open a new store you use the template to kick start your project planning. 150 tasks created, all driven from the store opening date and managed online. Simple.

Store Opener #3

Use the MS Outlook plug-in to archive an email to FZM. Attach a copy of your email to just about any record in the system without even logging into the system.

It will be stored and accessible to everyone.

So you can effortlessly keep a full record of all your communications and interactions – as you never know when you might need it in the future.

Archive Emails (easily) #4

Do you get your leads from FranchiseBusiness.com.au, or Seek.com.au or your website enquiry form?

Set up as many “web-to-lead” forms as you need. Basically connecting these form to your FZM installation.

People fill in some details on these websites and those details will automatically be loaded into FZM. No manual entry required.

Web-to-lead forms #5

Yes, FZM has “TimeLine” which is similar to Facebook. You can open a franchisee and see everything that has happened to that franchisee in a methodical stream of activity since it started.

Track tasks, warning letters, visits and the like. But don’t stop there, TimeLine is also active on user accounts so you can see how your staff are using FZM.

Nothing motivates better than seeing other people achieve.

Track Everything #6

Under ACCC requirements franchisors must maintain a reminder system to notify franchisees no later than six months before the end of the agreement term as to whether the franchise agreement will be renewed.

Well, it’s important, so why not let the FZM remind you automatically? Create a process to send an email notification to someone, then set a task, and just to be sure have that task be escalated to their boss if the task isn’t completed within a week.

ACCC Compliance #7

Set up your recruitment process and have the Candidates module match your process.

You instantly have a transparent view of your recruitment pipeline. Where each candidate is at, who said what to whom with your compliance requirements covered.

Recruitment Processes #8

Check what’s happening in the field. Use the pre-built Visits module to track contact notes, agendas, and agreed action points from each meeting.

Are you sure the visit call cycle is being met? Simply run the scheduler and get a gantt view of your entire field visit schedule. Quickly see visually that all meetings are occurring when they should.

Field Visits #9

In a dispute with a franchisee? Or an ACCC random audit of your franchise system?

You need to ensure your compliance regimes are complete, that notes are documented, that conversations / emails / breach letters and documents between your staff and the franchisee are in place.

Simple, the FZM tracks all this effortlessly, allowing you to maintain a single (and documented) version of the truth.

Franchisee Dispute #10

FZM has an inbuilt notification system. It’s fast, it’s lightweight and it will cut your email inbox in half.

If you’re working on any record in the system, just click the notification button to send a short internal message to another user of the system.

Drowning in Email #11

Expand the FZM by requesting a customised module to help you/your franchisees manage their business.

Because we build the software we can add ANY kind of module or functionality you require. Just ask.

Expansion #12

Still sending your Franchise Fee invoices manually from your accounting system?

Set up FZM to calculate your fees, generate a pixel perfect PDF invoice and email to the franchisee.

Automated. Fail-proof. Simple.

Royalties #13

Still emailing your franchisees a newsletter?What about an important announcement?

Just login, post it on the FZM noticeboard. Add attachments, or even embed PowerPoint presentations or video.

Need to ensure they have read it? Then create a SMS notification too, at the click of the button you can inform all 300 franchisees that there’s an important announcement they should read.

Communicate #14

Answering the same franchisee questions over and over again?

Just post them on the FAQ board and refer franchisees to it. They can search and discover without bothering your staff.

F A Q’s #15

Retain knowledge in your company when an employee leaves.

What happens when a long time employee leaves your company, or goes on maternity leave? Usually a lot of knowledge and experience walks out the door with her.

FZM decreases the effect of this, everything is centralised, stored, and searchable and back-up nightly. You decrease your business risk by getting things out of people’s heads and into FZM.

Keep the Knowledge #16

Use the Lease (Site) Manager Module to record and manage your lease information.

If you maintain retail leases you know the paperwork involved.

Start storing all the key information such as expiration dates, increases, outgoings, lease terms, square meters and the actual scanned leases in FZM. Report on it, set up notifications, and never lose track of your leases again.

Leases #17

We can integrate your FZM installation with your other management systems.

Perhaps start pulling in management accounting data from your POS or accounting system. Track, report and display data on your franchisees to your staff (or the franchisees).

So when the next field visit by your area manager comes around they have all the data they need to get the full picture.

Integration #18

Create as many calendars as you like.

Training. Field Visits. Corporate events. Resources.

We can set up shared, individual and online calendars to work in any way you want.

p.s. you even sync them with your Google calendars

Calendars #19

You got us.

We’re only up to 20 but we have hundreds still to come.

Check back in a little while and see how we’re going!

Oops! #20