10 ways to secure your customer

8/3/2019 10 Ways to Secure Your Customer

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1- 10 Ways to Secure Your Customer's SatisfactionTerri Seymour- About the Author: Posted: Jan 19, 2011

As we all know customers are the core of any business in one way or the other. Without our

customers, we would be nothing. So, it would be a wise decision to make sure all of ourcustomers are properly taken care of and satisfied when they do business with us.

Listed below are ten ways we can begin to secure our customers happiness and satisfaction.

1. Always be attentive towards the customer. Be sure to listen to them when they tell you whatthey want or of any problems they are having with your products and/or services. Never dismisstheir opinions or questions.

2. Reward regular customers and new potential customers. I like to treat my regular customersbut be sure not to neglect potential and new customers. They deserve special treatment as well.

Offer special discounts, free gifts, points towards more free gifts, coupons, money-savingbundles or packages, etc. The more options you provide, the more sales you will probably get.

3. Respect your customers! I cannot stress this one enough. Treat your customers, one and all,like they were your family. Give them all the respect and care they need from you and thensome.

4. Earn their trust and respect! If you promise something, deliver! If you say you will give thema special deal, deliver. Always be true to your word and do not make false claims or promises.People are not stupid and they will see through deceptive marketing practices.

5. The customer is always right. Unfortunately this is not true. The customer is sometimeswrong and in that case, you should handle it properly. Be calm, polite, supportive and helpful.Explain the problem and let the customer know what you will do to rectify the situation. Yourcalm demeanor can sometimes calm the customer. Never lose control of your emotions.

6. Don't make your customers feel like an annoyance. I have been to some places where the

person taking care of me has acted like he/she didn't want me there. This is not how you want

your customers to feel! Talk to your customers, not at them. Smile and be friendly and

courteous at all times. Just because your kids are acting up that day, it is no reason to take it out

on your customers. Always separate your business from your problems in your own life.

7. Don't make your customers jump through hoops! Make their experience with you and your

business as easy and pleasant as possible. Don't make them write their life history or click a

million times to get through your ordering process. Let them know the prices and any shipping

and/or taxes upfront. Make sure they know exactly what to expect.
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8. Answer questions. Customers need to know what they are buying so be sure you are able to

answer any and all questions they may have. If you do not have the answer readily available,

assure them that you will find out the answer ASAP. Make sure they know how to contact you

so they are more comfortable in your availability.

9. Build confidence. Your customers need to be confident in you and what you offer so be sure

to come through. Be straightforward and do not offer anything you cannot give. Be honest at all

times. Do not try to sugarcoat things by stretching or twisting the truth. Customers will

appreciate honesty and their confidence in you and your business will soar.

10. A bad customer? Is there such a thing as a bad customer? Unfortunately there is. With

some people, no matter what you to do try to make amends or make them happy, it just won't be

enough. All you can do with these customers is treat them with respect; be polite and let them

know you will do anything you can to help.

Even so, there are times when you just have to let a customer go. After doing everything you

can with no end in sight, politely inform the customer they should perhaps go elsewhere to find

what they are looking for. I have had to do this a couple of times in the five years I have had my

ebook store. The first time really upset me but when I came to grips with it and went over

everything I did, I realized I could not have done anything more for this person. Do not let this

interfere with your business or get you frustrated or depressed; it does happen.

Satisfied customers are our best advertisements so be sure to treat them all as you would want to

be treated. Customers are intelligent individuals and need to be regarded as such. Doing this

will bring your business to new levels!

2- Customer Value & SatisfactionPosted: Sep 25, 2010

* Dr.Shanmukha Rao Padala ** Dr.N.V.S.Suryanarayana

Consumers usually face a broad array of products and services that might satisfy a given need.

How do they choose among these many marketing offers? Customers form expectations aboutthe value and satisfaction that various marketing offers will deliver and buy accordingly.Satisfied customers buy again and tell others about their good experiences. Dissatisfiedcustomers often switch to competitors and disparage the product to others.


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Marketers must be careful to set the right level of expectation. If they set expectations too low,they may satisfy those who buy but fail to attract enough buyers. If they raise expectations toohigh, buyers will be disappointed. Customers value and customers satisfaction are key buildingblocks for developing and managing customer relationships.

Satisfaction is defined as.

"a persons feelings of pleasure or disappointment resulting from comparing a product'sperceived performance (or outcome) in relation to his or her expectations".

Customer satisfaction depends on a products perceived performance in delivering value relativeto a buyers expectations. If the products performance falls short of the customers expectations,the buyer is dissatisfied. If performance matches expectations, the buyer is satisfied. Ifperformance exceeds expectations, the buyer is delighted.

Customer Relationship Management

Customer relationship management (CRM) is perhaps the most important concept of modernmarketing. Until recently, CRM has been defined narrowly as a customer data managementactivity. By this definition, it involves managing detailed information about individualcustomers and carefully managing customers "touch points" in order to maximize customerloyalty.

More recently, however, customer relationship management has taken on a broader meaning. Inthis broader sense, Customer relationship management is the overall process of building andmaintaining profitable customer relationships by delivering superior customer value andsatisfaction. It deals with all aspects of acquiring, keeping, and growing customers.

To over come such problems, many companies are now turning to customer relationshipmanagement (CRM) to manage detailed information about individual customers and carefullymanaged customer touch points in order to maximize customer loyalty. In recent years, there hasbeen an explosion in the number of companies using CRM. U.S companies spent an estimated $42.8 billion last year on CRM systems from companies such as Siebel Systems, Oracle, MicroSoft and SAS and spending is expected to increase by 11.5% a year through 2007.

CRM consists of sophisticated software and analytical tools that integrate customer informationfrom all sources, analyze it in depth, and apply the results to build strong customer relationships.CRM integrate everything that company's sales, service, and marketing teams know about

individual customers to provide a 360-degree view of the customer relationship.

CRM analysts develop data warehouses and use sophisticated data mining techniques to unearththe riches hidden in customer data. A data warehouse is a company wide electronic data base offinely detailed customer information that needs to sifted through for gems.


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The purpose of a data warehouse is not just to gather information, but to pull it together intocentral, accessible location. Then, once the data warehouse brings the data together, the companyuse high-powered data mining techniques to sift through the mounds of data and dig outinteresting finding about customers. Such data systems can give a company a big competitiveadvantage.

By using CRM to understand customers better, companies can provide high levels of customerservice and develop deeper customer relationships. They can use CRM to point out high-valuecustomers, target them more effectively, cross-sell the company's product, and create offerstailored to specific customer requirements.

CRM benefits don't come without cost or risk, not only collecting the original customer data butmaintaining and mining it. An estimated half or more of all CRM efforts fail to meet theirobjectives. The most common case of CRM failures is that companies mistakenly view CRMonly as a technology and software solution. But technology alone cannot build profitablecustomer relationships.

"CRM is not a technology solution-you can't achieve improved customer relationships bysimply slapping in some software's ", says a CRM exports.

Instead, CRM is just one part of an effective overall customer relationship managementstrategy.

Benefits of CRM

Improved customer retention

Purchase amount increases over time Average of 8%/year in the insurance industry

Reduction in costs

Order processing

Short-term acquisition costs

Customer referrals


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On the "grey markets"

Often harmful to profits

Frequently used to level inventories 2-way communications

Improves customer satisfaction

Cultural changes:

Top executives must drive the initiative

Shift from product orientation to customer

Shift in marketing type

Away from mass, towards personal "1:1"

Change in attitude at all levels

Compensation system must change to reinforce new behaviors new positions or teamsshould be formed.

CRM across Company Functions:

MarketingAccount management expertise

Research & DevelopmentSpecifications that define requirements

LogisticsKnowledge of customer service requirements

ProductionManufacturing strategy

PurchasingSourcing strategy

FinanceCustomer Profitability Reports


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3- Moncler Jackets Always Care About The Customer's Satisfactionp90x123- About the Author: Posted: Oct 23, 2010

If you are still not quite convinced about themoncler jackets , you should check online for

customer reviews. You will find that customers have many wonderful things to say about thesejackets, especially about its high quality. The jackets aren't tight but rather roomy and extremelycomfortable.

Trying to look unique is always what we want, don't we? Many of us think it is simple to showthe uniqueness and personality by wearing something striking or even shocking. Be careful withthat, because if you not choose well, it may be a fashion disaster. Wearing a nicely designedMoncler jacket with a reputed brand name printed on it is surely going to compel most of yourfellows to adore your sense of fashion and style.

This brand can provide you the most stylish and adorable jackets that can suit you well, and fit

the demands of up-to-date fashion trends. It is always said that to get the perfect fit, you need togo up one size. The extra space ofmoncler jackets can let you move easily, and forbid the layersfrom accumulating at your shoulders and neck. For the shoulder length, make sure it lies just atthe edge of your shoulder blades.

There is one best method to get your size. That is going shopping while wearing a thick sweateror jacket inside. Not all tailors and manufacturers have the same proportion in terms ofdimensions.

Ladies ski jackets include all the ventilation, storage, temperature control, and padding features.However, manufactures recognize that ski accessories for women need to be multipurpose, and

of course be stylish. To the ladies, how to keep safe during the ski trip is an important element.The concept ofMoncler jackets womenis quite different from what men wear.

This means that they can wear their ski jacket while skiing and as fashion wear in any othervenue. Therefore, with women'sMoncler coatsand jackets; much more emphasis is placed onmodern trends and styles. There is more variety in designs and colors that women can choose tomatch their personal fashion tastes and personalities.
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4- The Costumer Service SatisfactionJSutherland Posted: Apr 11, 2011

A healthy business knows how to effectively cater to their customers in the general interest of

business financial stability that is constantly intertwined with above average customersatisfaction.

A goodcustomer service satisfactiongoal starts with the knowledge of the customers' needs,how these needs are satisfied and how both the giving and receiving end benefit from thisknowledge. Customer Satisfaction is a cycle that gradually changes over time. And as needschange, the demands increase and the current delivery of the service is reassessed, each cyclecreates strategies on how to increasingly satisfy customers.

Sales are the most common indicator of satisfaction. A high sales average means good customersatisfaction. Accurately stating, the highest overall indicator of true customer satisfaction is

retention and exclusive patronage. The key here is to have a good business-to-customerrelationship based on rapport and all-out support.

Through face to face interviews, the level of customer satisfaction may be measured. This can bedone when a customer walks out of the store or office or has just had firsthand experience of aproduct or service.

A customer-oriented business has a detailed and easy to grasp FAQ service. "Frequently AskedQuestions" generate the most traffic in Customer Support. FAQ lessens the work of customerservice representatives by providing answers to possible queries beforehand. However if thereare queries that a customer cannot find an answer to, they may use the technical support service

of the business.

Forimmediate support to customer concerns, calls may be made to inbound call centers or aschedule may be set for an outbound call to the customer. For customers who don't require atimely solution to their concerns, an e-mail support service is also an option. Various methodsare made available to address customer needs to ensure that they are attended to in the mannerthat is most convenient to them.

Escalation management can be considered the hardest task in a customer support system. Theseare high risk calls with more often than notirate customers. In escalation management, there isan appropriate authority to receive all complaints and interactions. First, there must be a detailedreview of the incident. The complaint is then subjected to existing policies for resolution. Thegoal is to handle the problem quickly, effectively and in the least stressful way possible. Aconfirmation that the issue has been resolved is always a standard practice. All interactions mustbe well recorded/documented to minimize liability, provide detailed information and toformulate efficient solutions for prevention of such incidents.

In all businesses, customer satisfaction is a priority. Their patronage provides the life-blood to allbusiness ventures. All customer-related issues are treated seriously no matter the frequency of
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the complaint because nothing is more important than to keep customers happy. Agood business& customer relationshipresults in higher customer patience, a solid business image and businesspermanence. Customers FIRST! Everything else follows; happy customers lead to higher gains,happy customers improve credibility and happy customers keep the business thriving.

In all businesses, there is a common belief that others even ask their employees to memorize.This is "customers are always right". When this is forgotten in the process of fixing problemswith customers, level of customer satisfaction is affected negatively.

5- Increase Your Customer Satisfaction with New ERP Software:Nick Mutt Posted: Jun 12, 2010

ERP software is available in the market with a separate module of CRM to increase customersatisfaction by providing quick response and easily available services. In today's competitivemarket where customer has many options to choose, customer's satisfaction have become ofprime importance for all the companies whether in manufacturing, distribution or service.

Every company has tones of data like sales, customer complaints, requests, feedback, support,order status, pending order, inventory and financial status related to its customers. It is a tediousjob to analyze and straighten out the facts out of this data accurately and correctly with in a shorttime to give prompt and right response. Incapability to perform this is the major reason forcustomer dissatisfaction. The ERP software can contribute immensely in improving this situationby integrating all the departments of the company and making information available to eachother in real time and at their desk. This gives employees the data and tools, in built in the newERP software, to analyze and make quick decisions to give quicker and higher quality services tocustomers to increase their satisfaction.

ERP software gives lot of power and support to the front office of any company. By integrated

application at their disposal, front desk offices are able to solve most of the problems and queries

of the customer at the first call. The integrated and strong reporting tools gives them financial

details of the customers which makes them give important advices, suggestions, market new

products and services as per customer needs. Customer support calls are handled moreeffectively as their status is available just at a click to the person handling him. Quick and

satisfactory responses are the best ways of increasing customer satisfaction possible through ERP

software.

With the use of ERP software, company can make itself available to its customers via internet

24x7. The online buying and selling of products and web stores management being automated,
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makes this happen very easily. Online support and data collection of possible customers help

sales people whereas customers can surf through your inventory, pricing, promotion offers and

other details just by using their web browser and clicking self service facility of the ERP

software which makes the presence of the company felt at the door step to increase their

satisfaction.

The integration of ERP software makes information of every customer, dose not matter from

which point his details have been entered in the system, available to all. With the help of this

power of ERP software, any representative handling him is aware of latest communication or

deal status with the customer which makes customer feel special and well treated to improve his

satisfaction levels and confidence in the company.

The CRM module, integrated system, real time updated data, web presence, effective processing

and quick and prompt response to customer complaints and realistic leads made available to sales

people, all of these features are made possible with minimum man force by ERP software,contribute effectively in increasing customer satisfaction for better business.

6- Customers SatisfactionAlice Posted: May 31, 2011

Customers' satisfactions are directly related to the clients' motivation and satisfactions in thiscase, it is of importance to improve the satisfactions of the employees in a company. On this

basis, customers usually come into direct contacts with the clients and hence how they are treatedin terms of services rendered will determine their purchasing power. From this case study,employees are not satisfied with the way they are treated within the company and have directedtheir dissatisfactions to the customers. Employees' satisfaction is a management practice andhence should be carried out by the management of this company. Below is a guideline on how toimprove the clients' service in Dalkeiths Company (Allen & Wilburn 103).

Importantly, employees should be shown attention by appreciating their work in an organizationor a company. According to Cole (203), employees in any organization should be well motivatedand satisfied in order to increase their capability in serving the customers. In this case, whenemployees are not well motivated or are nor satisfied with the treatment they receive in this

company, they will not be willing to serve customers which will lead to loss of new and oldcustomers in a company. In this relation, from the case study, the employees were not recognizedas essential assets in the company which resulted to low purchases in the company (Cole 203).

According toTopolosky (98), the employers or the management in the Dalkeiths Company needto respect every employee in this company. On this basis, employees should be considered asvery essential in business success and hence should be treated with every aspect of respect. Inthis case, when employees are shown respect in their work they will feel valued and appreciated
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in the company and hence will treat the customers in a respectful manner. By doing this,customers will feel satisfied with the services they receive from the clients hence they willincrease their purchases. Importantly, when employees are shown respect they will feel neededand paid attention for and hence they will be satisfied with their job (Topolosky 98).

Additionally, the Dalkeiths Company should come up with clear, concise and consistentcommunication where the employees are informed on the company's position, progress andchallenges. It should be noted that, communication is a very important tool in employees'motivation. In this case, employees should be informed on how they are contributing to thesuccess of the company and how they can improve their work. Most importantly, throughconcise communication employers will show that they appreciate and need advice as well asexpertise of the employees. In this case, employees will be made to feel that their existence in thework place is being appreciated and respected. Basically, when employees have done somethingpositive they should be informed in order to know that they are always expected to do positive

things within the company.

As indicated by Kuballa (23), it is very essential for employers to know their employees andcreate a team. In this case, the employers of the Dalkeiths Company should spend time ininstilling trust and accountability to the employees. In this case, there should be laying out ofclear expectations as well as securing their commitment in the company. In creating a team, theemployer should eliminate the thinking of disrespect and not appreciated among the employeesand instead build a culture of working together to meet challenges and build up new advantagesfor the common goal of all. When this is done, employees will feel that their expertise andadvices are needed in the company and hence they will be motivated to treat and serve theircustomers very well (Kuballa 23).

From the words of Allen and Wilburn (103), employees should be provided with the necessaryeducation and coaching that will assist them to understand that their success and readiness are ofgreat interest to the employers. On this basis, employees should be trained, educated andmentored in order to increase their skills as far as the company is concerned. For example in theDalkeiths Company, employees should be educated and trained on how to handle customers andthe means of transporting products to them. Basically, training and educating employees helps inindicating to them that they are considered as someone who could bring into the company apositive fame as a result of their hard work and successes (Allen and Wilburn (103).

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7- Thesis: Fundamental Theory on Customer SatisfactionBrian John Posted: Sep 19, 2011

An individual's personality, while highly complex to define, can be comprehended by developing

an understanding of the prime factors that influence its development (Kusluvan 2003). Generallythese factors are taken to be based on the individual's perceptions, emotions and subsequentbehavior (Kusluvan 2003). What establishes these factors as the key contributors to thedevelopment of a personality is the fact that the role they play is consistent and often shows apattern in its cause-and-effect occurrence (Keiningham and Vavra 2001). Since these elementscan be observed best when they are in play, it is apparent that it is during an interaction that theindividual's personality makes an impact. This brings us to the aspect that not all individuals canbe expected to have the mix of perceptions, emotions and behavioral trends required for aposition (Kusluvan 2003). There may be cases where the individual is required to exerciseemotional labor but harbors an introverted personality in which behavior is limited; which wouldmake the candidate unsuitable for that position.

Customer satisfaction in the service industry is one that is reliant on employee satisfaction. Thisis because of the fact that an employee working in the service industry cannot functionadequately without interacting with the customer at one point or the other (Kusluvan 2003). Inmany causes, the interaction with an employee is the only time a consumer comes intointeraction with any personnel of the service at all (Brotherton 2003). In that often brief momentof interaction, it is normal for the customer to make conscious or subconscious judgments aboutthe commitment that the organization has to the provision of quality service to the consumer(Cook, Yale and Marqua 2006). Along with this, the customer also tends to evaluate the attitudeand behavior of an employee and it is at that point that the employee becomes more than arepresentative of the company to the consumer (Kusluvan 2003). To the consumer, the employee

becomes the physical incarnation of the company. The employee, in this regard, comes into playas a key determinant of the customer's satisfaction and eventual loyalty to the service provider.

This is just a sample thesis paper. Please visit our website for more samples.
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8- College Works Painting and Their Commitment to Customer SatisfactionJustin Posted: Jan 27, 2009

College Works Painting is a company deeply invested in the idea that the customer's satisfactionshould be priority number one. Without the customer, the company would not be alive and well,so giving each customer exactly what they need and want is at the top of their list. Theresponsible painting company also holds a strong commitment to safety on the jobsite andkeeping that jobsite clean.

The best way to keep the customer coming back is to provide the best possible job every time.Advertising and word of mouth will come easy if the customer is happy. Past clients will tell

their friends, so College Works Painting keeps this in mind when dealing with all of their clients.By striving to provide customers with exactly what they are looking for, the company ensuresthat the community will accept and admire their work as first-rate.

Effective communication is often the key to providing the customer with exactly what he or sheis looking for in a painting company. Crystal clear communication should be the goal of everycorporation to client relationship. Being able to effectively communicate ideas, needs and wantswill do away with many misunderstandings, arguments or worse. Truly caring what the client hasto say and what the homeowner is looking for in the project allows College Works Painting tostay on top of the house painting industry.

The company also strives to be the very best when it comes to safety on the jobsite. This not onlyrefers to the painters working on the project, but also includes the homeowners and their familiesas well. Maintaining a safe jobsite will help to avoid any injuries or mishaps that could delay theproject or cause serious health problems for the painters or those living in or around the houseand jobsite.

Adhering to all safety regulations and striving to create new and safer standards for the paintingindustry as a whole, College Works Painting is safety oriented from the top to the bottom.Effectively training all employees on proper safety policies and procedures, the company iscommitted to keeping all parties safe. This goes right along with providing excellent customerservice, as a safe jobsite is usually a satisfying one.

Keeping the property and jobsite clean also contributes to excellent customer service, whileimproving jobsite safety. Avoiding all the clutter that comes with many jobsites allows thepainters to avoid unnecessary injuries and keeps the client happy with the appearance of his orher property for the duration of the project
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9- Know Your Customer Satisfaction By Surveysunshine02 Posted: Nov 11, 2008

Customer satisfaction is essential to the survival of a business. The best way to receive feedbackfrom your consumers about your product is to survey them. The more you know about them, themore you'll be able to tailor your product to suit their demands and make them hungry for more.When conducting a customer satisfaction survey you should consider the type of questions andhow and when you ask them. Learn how to create a customer service satisfaction survey to betterserve clients.

It's very important for you to know whether your customers are satisfied with your products. Soyou should choose how you will ask your customers important questions about their satisfaction.You can talk to them face-to-face while in your shop or office, call them on the phone if you

have a current phone number, mail them a questionnaire, or e-mail them a survey, being mindfulof spam laws. On the other hand, you should decide the best way to present questions dependingon the type of information you want to get, and the format in which you'll be communicating.You can have answers based on a ranking score, from poor to excellent, you can offer true orfalse questions, give A, B, C and D options, or ask open-ended questions, where people are freeto elaborate on their answers. Where to do your survey is not important, the most important thingis do it effective.

There are some tips for write your questionnaire when you are doing the survey. You should askmultiple-choice questions about consumer behavior regarding your products. Base questions onwhat you'd like to know from customers. Ask questions about satisfaction related to their

purchase, customer service received and general impressions of the company. Customer loyaltyquestions include asking if the customer would do business with you again and recommend yourbusiness to someone else. It's very important to arrange questions in a meaningful manner, witheach leading into the next. Craft questions that are meaningful, and use as few questions as youcan while obtaining the information you seek. Long questionnaires will not be looked uponfavorably.

How did you know the effect of your survey? You could test market your survey questions witha small group. Work out the bugs to finalize the strongest survey you can. After this, you shouldpresent your survey to customers, receive your results and compile the answers, setting newgoals based on customer recommendations. In the end, you will make your extra money by doingthis kind of survey during your spare time. It's very easy and profitable.
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10-Success Comes From Customer SatisfactionAmazon Filters Posted: Oct 25, 2011

Being a successful manufacturing company in the current climate is no mean achievement. Amazon

Filters provides an excellent case study in how to achieve significant compound annual growth and

remain profitable despite the current challenges for businesses today.

How has this been achieved ? by a determined focus throughout all its operations in not only satisfying

customers, but also in exceeding their expectations. The company has a belief that in the modern world,

where product quality is a necessity rather than a desire, and technology allows manufacture of

products worldwide, outstanding customer service is the key to differentiating a company from

competitors.

In all its dealings with clients, Amazon Filters is determined to ensure that it is viewed as reliable,

trustworthy and of excellent integrity. Some of its key customer service targets are:

A commitment to answer 95% of telephone calls within two rings, and 100% within 4 rings(during our office hours)

A promise and timeline to return calls if queries can not be answered immediately and then acommitment to honour that promise.

Unlike many businesses Amazon Filtersis not afraid to keep stock. For a customer with anurgent requirement, Just In Time' is often Just To Late'.

If a product ordered is in stock the aim is to ship that day; if it is not, then an accurate deliverytime is provided.

When a delivery date is advised it is real. The company avoids telling customers what they wantto hear in order to win business. It always provides an honest assessment of what is achievable

and then ensures it is achieved.

Problems are taken seriously. There is a complete commitment to resolve any problems withproducts or service quickly, efficiently and to the customers complete satisfaction.

Amazon Filters is determined to ensure its un-matched levels of service are maintained and therefore

carries out extensive Customer Satisfaction Surveys on a regular basis. Feedback from the last survey

was very positive, with 88% of ratings being Good' or Excellent'. Customers were invited to provide

feedback on a wide range of customer service attributes including delivery performance, speed of

response, pricing, products and interaction with Sales Representatives.

There were a number of specific comments confirming the high level of customer service users of

Amazon Filters' productsexperience including:-
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Good team at Amazon - My preference by a long way as the service and commitment is 100%' Would recommend to others' Excellent and prepared to go the extra mile' First class'

Amazon Filters is proud of its reputation for supplying one of the largest ranges of filter products

available on the market, with quality, delivery and customisation to the fore, along with attention to

detail. Its greatest strength is that it is small enough to care, and big enough to deliver and this has lead

to significant customer satisfaction and business success.

11- Used Cars Adelaide100% Customer Satisfaction GuaranteedLoc Tran Posted: Jan 29, 2011

You could find the car that suits your taste and budget at one among the best used car dealers inAdelaide, if you plan to purchase a second hand car. With today's economy, it is sometimes morepractical to buy a used car. Multi franchised dealers in South Australia make sure that the tradeand selling of used cars is easy and that the price is reasonable. There are various good-qualityused cars to be found in Adelaide at a reasonable price.

One among the major second hand car dealers in South Australia is the Used cars Adelaide.Their service guarantees that they offer excellent customer support. They provide 100%customer satisfaction in the car buying process. They even provide the state with a wide varietyof good quality handpicked practical vehicles for safe and dependable driving.

Used car dealers at Adelaide possess highly skilled and experienced employees to ensure thatevery automobile that they put on the market undergoes meticulous inspection and has met alllegal requirements necessary to process the documents and confirm the possession of theautomobile.

Prior to the purchase of a car, a professional staff member of used cars Adelaide would presentyou with a comprehensive description of the automobile, it's old records and it's condition andaccessories. After a couple of weeks of making use of the car, a service representative would getin touch with you so as to check on the car's condition. To determine if there's anything thatnecessitates attention and also to survey you regarding your overall satisfaction with the carpurchasing process.
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The customer will be given another call from the client service representative, after a couple ofmonths so as to ensure further that the car is in a good state and is serving the client well.Through this process you could really see how they're concerned about the customer'ssatisfaction. It proves that they're great dealers due to the fact that they do not just sell you carsand forget about you after; they make extra effort to ensure that you're satisfied with the car you

purchased from them.

Used car Adelaide contains incredible resources for procuring and servicing the automobiles thatthey provide. They have skilled buyers that are experts at choosing excellent cars. They providefirst-rate cars at the best and most affordable prices.

Adelaide used cars shop have among the highest sales volume in South Australia; because theynot only offer the state with exceptional cars, they even provide service and a total customersatisfaction guarantee.

12- Does Flair Bartending Style Give Customer Satisfaction?Muna wa Wanjiru Posted: May 23, 2007

There are many ways of giving many customers the satisfaction that they want. One such job thatdepends on customer satisfaction is that of bartending. Here you will need to make sure that yourmany customers get the service that they want and in some cases get to be entertained as well.This type of bartender entertainment is called flair bartending. What this really means is that as a

bartender you will be able to serve and provide a level on great entertainment that is rarely seenelsewhere.

Now even though flair bartending has been around for quite a long time it has only becomepopular recently and this is due to movies like Coyote and Cocktail. In these movies the storyrevolved around a person who was able to serve great drinks and entertain their customers withstyle and flair. For this reason many people who have seen these movies have been overcome bya desire to be such a flair bartender.
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As there are quite a lot of people who would liketo learn flair bartending many bar tending schools and colleges now feature classes where youcan learn all about flair bartending as well as the art of mixology. Now even though both of theseinvolve mixing drinks there is a big difference in the two jobs. In one task you will mix thedrinks that the customer wants and in the other while you are mixing the drink you areperforming amazing juggling feats.

These juggling feats are part of the hallmark of flair bartending. Any bartender who can performthese acts of flair bartending can sometimes get great paying jobs in places where suchentertainment is considered as being part of the various jobs in bartending. Besides getting greatpaying jobs flair bartending has branched out in another direction as well.

This is in competitions for flair bartending. Now just in case you feel that these competitions arenot that widely known you may have to re-think your position. These competitions are not onlywell known but there are many bars and other entertainment establishments that want their best

flair bartender to prove their superiority in the art of flair bartending.

So for the would-be bartender it is really a great idea to learn all that you can about flairbartending. This way you have a chance of gaining a great job where your skills and abilities as abartender are recognized by many people. You will also have the added knowledge of becomingeven better that Tom Cruise in the movie Cocktail.


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13- When to Conduct Customer Satisfaction ResearchZoomerangBlog Posted: Jun 17, 2009

Customer satisfaction is tied directly to profitability. If your customers are happy they tend

to be loyal. If they're loyal they not only buy more, they refer other customers. Well-

established research by Bain & Company found that, for many companies, an increase of

5% in customer retention can increase profits by 25% to 95%. The same study found that it

costs six to seven times more to gain a new customer than to keep an existing one.

Moreover, one bad experience can outweigh a whole lot of good experiences. Because of e-

mail and social media, that bad experience can quickly be broadcast to dozens, hundreds,

or thousands of other customers, magnifying its impact. So if your business is doing

something that frustrates customers, you need to know right away.

It is critical to give customers the opportunity to provide feedback about their overall

satisfaction level and specific likes and dislikes. It is equally important to consistentlymeasure and monitor that input. Without an effective customer satisfaction research

program in place, your company will be losing business, missing opportunities, and putting

itself at a competitive disadvantage.

Many companies wonder how frequently they should conduct customer satisfaction surveys.

The answer depends on the size of the customer base and the purpose of the research.

There are two key types of surveys, and they serve very different purposes:

- Transactional surveys solicit feedback directly from the product or service user about that

particular encounter. They are conducted immediately after each customer transaction. For

example, a survey may be administered after a call center experience.

- Relationship surveys collect input from people who have an ongoing relationship with the

company and have had multiple transactions. They are regularly scheduled surveys, often

quarterly. The respondents typically are responsible for deciding whether to continue the

working relationship.

Transactional surveys are sent out at the discretion of whoever has contact with customers

- but the data should be collected immediately after the interaction while the experience is

still fresh in the customer's mind.

Relationship surveys should be spread out over the course of a year. Here are a couple of

points to keep in mind:

- If there is only one data point for each year, a single event could have a large impact on

results
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- For companies with a sufficiently large customer base - at least 10,000 - relationship

surveys can be conducted on a continuous basis but reported on a monthly basis to address

the effects of seasonality or single events

In many cases conducting both transactional and relationship surveys may be appropriate.

For example, a company may conduct transactional research for customer service purposes

and relationship research for routine checkups on the health of the business.

14- Customer satisfaction survey- For business growth anddevelopment

Rudolf Black Posted: Sep 03, 2010

Customer Surveys Helps to Improve the Business

Knowledgeable and confident business owners know that their marketing should start long

before their products hit the market. Marketing of the business should start with the product

itself and with depth knowledge of the customer requirements and preferences. For effective

marketing there is customer satisfaction survey which folks avail to promote their business.

Powerful new questions in the software give businesses enlightening glimpse into the mind

of the customers. Market research surveys even help their business to rethink on their

designs. One can say that these surveys will provide people what they are in need of and

what they actually want.Powerful new questions in the software give businesses

enlightening glimpse into the mind of the customers. Market research surveys even help

their business to rethink on their designs. One can say that these surveys will provide

people what they are in need of and what they actually want.

Customer Surveys for the new product is beneficial

The customer surveys for the new products try to get the apparent need of the consumers,they have questions like

How much spacious do you want your car to be? How often you go for traveling abroad? Which flavors of ice-cream do you like the best?

Such questions are called as the satisfaction surveys and they help a business to decide

whether their products meet the customer requirements or not. The online survey software

allows the business to sort the response according to the gender, age, income, location and

other different variables. This will allow a business to target products according to the need

of the specific segments.

The online survey also helps to determine the advantages which are important to

customers. This software for the surveys even use sophisticated ranking questions which

help to the isolate the profit of the folks. If a customer shows keen interest in a feature then
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the business will decide to provide it as an option. And if the survey seems to be popular

then business will settle on to include all of its products.

10 ways to secure your customer

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