10 tips for more effective employee training

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10 Tips for More Effective Employee

Training


Insight from the May 31, 2016 #ICMIchat

Topic: Myth or Fact? What Really Works in Training

Host: @NealTopf


1: Rationale & learning by doing is more effective than

learning by hearing.

~ @NextCaller


2: The material must matter to students. Make content matter

& you’ll have engaged students.

~ @TeamTelax


3: Think about what agents need to know, use, and do.

Build learning to support this growth.

~ @LeslieO


4: To avoid drinking from the fire hose, try short sessions to keep the learner’s attention,

then hands-on practice to reinforce.

~ @esmancuso


5: Setup your career ladder so reps can learn more if they have the skills to do more. Paying reps

extra to attend training is compensating them for an activity,

not a result.

~ @toister


6: Adults from every generation prefer hands on,

problem-solving, and rewards. No one wants boring.

~ @ScottOntiveroz


7: Have your QA team do a side-by-side with agents to see

how they’re applying new learning.

~ @jtwatkin


8: Convene café-style sessions to discuss specific topics. Allow

agents to share their knowledge with each other.

~ @badoubousso


9: It’s not length of a session that matters most; it’s what people do during it. Training

requires a balance of explain, model, try.

~ @LeslieO


10: Put new knowledge to use immediately. Repetition is the

key to long term retention.

~ @ScottOntiveroz


Want more training tips? Head to our forum for a full

chat recap: http://ubm.io/1TY73Fc

http://ubm.io/1TY73Fc

http://ubm.io/1TY73Fc


Join us for the next #ICMIchat!

Topic: Tips for Reducing Customer Effort

Host: @CustomerIsFirstDay/Time: June 7| 1pm ET

10 tips for more effective employee training

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