10 steps to reinvent your brand
TRANSCRIPT
logic + magicR E V E A L ING T HE SECR E T S OF DIGI TA L M A R K E T ING
published by LEAP
SUMMER 2014 logic + magicR E V E A L ING T HE SECR E T S OF DIGI TA L M A R K E T ING
Your guide to the top 10 trends, toys, SEO secrets, & oh so much more.
THE
BEST
DIGITAL
2014
OF
10
10
10
published by LEAP
SUMMER 2014 logic + magicR E V E A L ING T HE SECR E T S OF DIGI TA L M A R K E T ING
Our definitive guide to the top 10 trends, toys, SEO secrets, and more. www.LEAPagency.com
SUMMER 201410 Steps to Reinvent Your BrandBy: Daniel Knapp & Alan Gilleo Published by LEAP
What do they say about your brand or your product when they don’t think you’re listening?
3
GET ON OR GET OUT. This is
your brand bus and your leadership
team must be on-board or they need to
be replaced. There can be no seat for
those who aren’t all-in.
With your reconstituted leadership
team, define what matters to you and
what you hold dear. Discover your
values at an alignment retreat with
key stakeholders.
By Daniel Knapp and Alan Gilleo
2
CLARIFY THE PURPOSE FOR YOUR BRAND. What is your brand’s
destination? Why does your brand
exist? What good does it offer the
world? What does its future look like?
How is it getting there? You can’t inspire
confidence in your brand if you don’t
know these basics.
Map out your vision and nail down your
mission statement. Determine your
brand pillars and differentiators.
4
FIX YOUR ENVIRONMENT. Walk in
the front door of your business sometime
today and take the time to absorb your
environment. What do you hear, what do
you see, what do you smell, what do you
feel? If any sensory input doesn’t ring
true to why you exist, where your brand
is going, what you value, or what matters
to your organization…then you have some
remodeling and redecorating to do!
TIME TO SHIFT GEARS?
REFRESH AND RE-LAUNCH
YOUR BRAND IDENTITY WITH
THIS SIMPLE ROAD MAP.
1
KNOW WHO YOU ARE. Identify the
products or services that your company
is (or can become) the very best in the
world at providing. And, if you don’t know,
ask your customers. Look into conducting
product comparisons, competitive
analyses, customer surveys and
focus groups.
Nobody enjoys “mediocre.” It’s difficult
to sell, hard to service and support,
and not all that enjoyable to produce.
So stop doing it.
This is your brand bus and your leadership team must be on-board.
BEST OF DIGITAL 20147
5
LISTEN TO YOUR EMPLOYEES. How do they answer the phone? How do
they speak to each other? How do they
speak to you? If any of this employee
communication does not ring true to
your new brand direction, fix it! How?
Publish your new brand tenets, train your
employees on them, and lead by example.
Express your expectations clearly, and
hold your employees to them. Conduct
training sessions, employee evaluations,
and revamp your signage to reflect your
new identity.
10
WITH EVERY CHANNEL AT FULL THROTTLE, GO ALL OUT. Pull
every lever possible to let your clients,
prospects, and general public know that
your brand is back—bigger, badder, and
better than ever. Leverage any broadcast
buys, your email marketing campaign,
your social channels, and corporate
communications. This is the new you. Love
it, show it off and own it.
8
TIME FOR THE BIG DEBUT. Unveil your new identity at a
company-wide re-launch party.
Make this big, make it required, and
make it something your employees never
forget. Think food, drinks, giveaways,
and lots of fun. Show them the launch
plan. Share your energy.
This is all about building excitement
and passion about your new brand.
You’ve already conveyed it to them.
This is about inspiring them to
share it everywhere.
7
VISUALLY REFRESH EVERYTHING. Reinvigorating your brand requires a
change, and nothing undermines that
message quite like yesterday’s visuals.
You’ll want a new logo, tagline, and
website. Refresh all collateral materials,
social properties, and branded content and
make it shine with your new look and feel.
6
BRING IN EXPERTS. With your
internal house in order and the reality
of your brand solid, it’s time to start
thinking about communicating and
conveying your brand to the world. Align
with the right team of experts to build a
strategic marketing and communication
plan for your brand. Think about your
brand bible, your marCom strategy,
content strategy, and social & PR plans.
9
PROTECT YOURSELF.The excitement of reinvigorating and
re-launching your brand to the world can
sometimes overtake the pragmatic. But
take the time to deal with copyrights and
trademarks properly. Buy up all of the
domain names that use your business
name, tagline, or primary marketing
messages. Make sure you have met all
state and international requirements, and
lawyer up for an extra level of safety.
lm
This is all about building excitement and passion about the new brand.
brand WINS & FAILS of the year
TIPS FOR CREATING A SMART CONTENT STRATEGY
PICTURES
FICTIONAL TOYS
TIME TO SHIFT GEARS?
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