PROJECT MANAGEMENT

Communications Mangement

Communication Management

Includes the processes that are required to ensure

timely and appropriate planning, collection,

creation, distribution, storage, retrieval,

management, control, monitoring, and the ultimate

disposition of project information

Communication Management

10.1 Plan Communications

Management

Is the process of developing an appropriate

approach and plan for project communications

based on stakeholders information needs and

requirements, and available organizational assets

Identifies and documents the approach to

communicate most effectively and efficiently with

stakeholders

10.1 Plan Communications

Management

Communication Requirements Analysis

Determines the information needs of the project

stakeholders

The number of potential communication channels or

paths as an indicator of the complexity of a

projects communications

Communication channels = n(n 1)/2

where n is the number of stakeholders

Communication Technology

Methods used to transfer information among project

stakeholders may vary significantly

Factors that can affect the choice of communication

technology include:

Urgency of the need for information

Availability of technology

Simplicity of Use

Project environment

Sensitivity and confidentiality of the information

Basic Communication Model

Communication Methods

Interactive communication

Includes meetings, phone calls, instant messaging, video

conferencing,

Push communication

Includes letters, memos, reports, emails, faxes, voice

mails, blogs, press releases

Pull communication

Includes intranet sites, e-learning, lessons learned

databases, knowledge repositories,

Communications Management Plan

Is a component of the project management plan

that describes how project communications will be

planned, structured, monitored, and controlled

10.2 Manage Communications

Is the process of creating, collecting, distributing,

storing, retrieving, and the ultimate disposition of

project information in accordance to the

communications management plan

Enables an efficient and effective communications

flow between project stakeholders

10.2 Manage Communications

Performance Reporting

Is the act of collecting and distributing performance

information, including status reports, progress

measurements, and forecasts

Performance reporting needs to provide information

at an appropriate level for each audience

Reports

Percent complete

Status dashboards

Analysis of past performance

Analysis of project forecasts

Current status of risks and issues

Work completed during the period

Work to be completed in the next period

Summary of changes approved in the period

10.3 Control Communications

Is the process of monitoring and controlling

communications throughout the entire project life

cycle to ensure the information needs of the project

stakeholders are met

Ensures an optimal information flow among all

communication participants, at any moment in time

10.3 Control Communications