1 the fund for peace grievance mechanisms december 17, 2013 washington, d.c
TRANSCRIPT
1 The Fund for Peacewww.fundforpeace.orgwww. fundforpeace.org
Grievance Mechanisms
December 17, 2013Washington, D.C.
2 The Fund for Peacewww.fundforpeace.org
Grievance Mechanisms
• Compliance Advisor-Ombudsman– A Guide to Designing and Implementing
Grievance Mechanisms for Development Projects, 2008
– Download from:sds.fundforpeace.org/roundtable-201312
3 The Fund for Peacewww.fundforpeace.org
What is a Grievance Mechanism?
Grievance• An issue, concern, problem, or claim
(perceived or actual) that an individual or community group wants a company to address and resolve.
-- CAO, 2008
Grievance Mechanism• A locally based, formalized way to
accept, assess, and resolve community complaints concerning the performance or behavior of a company, its contractors, or employees.
-- CAO, 2008
4 The Fund for Peacewww.fundforpeace.org
Why Have a Grievance Mechanism
• Address community concerns, reduce risk, and assist towards positive social change.
• Trusted way for local community to voice and resolve concerns and for companies to address those concerns.
• Reliable structure and set of approaches where local people and the company can find effective solutions together.
-- CAO, 2008
5 The Fund for Peacewww.fundforpeace.org
What Makes a Good Grievance Mechanism?
• Predictable, transparent, and credible.
• Outcomes that are fair, effective, and lasting.
• Builds trust.• Systematizes identification of
emerging issues and trends, facilitating corrective action and preemptive engagement.
-- CAO, 2008
6 The Fund for Peacewww.fundforpeace.org
Spot the Grievances!
7 The Fund for Peacewww.fundforpeace.orgwww. fundforpeace.org
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