1 stakeholder forums: district municipality forums launched before municipal elections forums...

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1 Stakeholder forums: DISTRICT MUNICIPALITY FORUMS LAUNCHED BEFORE MUNICIPAL ELECTIONS FORUMS LAUNCHED AFTER MUNICIPAL ELECTIONS FORUMS TO BE LAUNCHED AND UPCOMING APPOINTMENTS Eden District Municipality -Eden DM -Knysna LM -Bitou LM -Kannaland LM -Hessequa LM -George LM -Mossel Bay LM -Oudtshoorn LM Meeting with the Eden District Executive Mayor on the 23 September 2011 Central Karoo District Municipality -Central Karoo DM -Laingsburg LM -Prince Albert LM -Murraysburg LM -Beaufort West LM Meeting with the Central Karoo District Executive Mayor on the 22 September 2011 West Coast District Municipality -Cederberg LM -Matzikama LM -Saldanha LM -Swartland LM – Launching in September awaiting confirmation date from Mayor -Bergrevier LM – meeting the Mayor on the 15 September 2011 Cape Winelands District Municipality -Stellenbosch LM -Witzenberg LM -Langeberg LM -Drakenstein LM – awaiting date from Mayor -Breede Valley LM – meeting Mayor on the 30 September 2011 Overberg District Municipality -Swellendam LM Cape Agulhas LM -Theewaterskloof LM – meeting on the 13 September 2011 -Overstrand LM – awaiting date from Mayor Cape Metro -City of Cape Town In a process of getting an appointment with the new Executive Mayor PM to attend Municipal Managers Forum – 13/09/2011

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Stakeholder forums:

DISTRICT MUNICIPALITY

FORUMS LAUNCHED BEFORE MUNICIPAL ELECTIONS

FORUMS LAUNCHED AFTER MUNICIPAL ELECTIONS

FORUMS TO BE LAUNCHED AND UPCOMING APPOINTMENTS

Eden District Municipality -Eden DM

-Knysna LM-Bitou LM-Kannaland LM-Hessequa LM

-George LM-Mossel Bay LM-Oudtshoorn LM

Meeting with the Eden District Executive Mayor on the 23 September 2011

Central Karoo District Municipality

-Central Karoo DM-Laingsburg LM-Prince Albert LM-Murraysburg LM

-Beaufort West LM

Meeting with the Central Karoo District Executive Mayor on the 22 September 2011

West Coast District Municipality

-Cederberg LM-Matzikama LM-Saldanha LM

-Swartland LM – Launching in September awaiting confirmation date from Mayor-Bergrevier LM – meeting the Mayor on the 15 September 2011

Cape Winelands District Municipality

-Stellenbosch LM-Witzenberg LM-Langeberg LM

-Drakenstein LM – awaiting date from Mayor-Breede Valley LM – meeting Mayor on the 30 September 2011

Overberg District Municipality

-Swellendam LM Cape Agulhas LM-Theewaterskloof LM – meeting on the 13 September 2011-Overstrand LM – awaiting date from Mayor

• Cape Metro

Total

Launched 2 DM’s & 15 LM’s Stakeholder Forums= 17

-City of Cape TownIn a process of getting an appointment with the new Executive Mayor

PM to attend Municipal Managers Forum – 13/09/2011

2

Statistics: Duplicate ID Cases:

Duplicate Identity Documents DM’s Progressive Total

METRO & WC Overberg, Eden, CK, WB

Total

Applications from Head Office 294 26 320 6665

Applications returned to Head Office 55 25 80 2456

Duplicate cases detected at offices and submitted to Head Office

100 10 110 2724

Challenge:•Clients non responsive• Provincial strategy – telephone contacts, call out letters

ID applications taken in at offices

First issue = 17422

Re Issues = 24361

Total: 41 783

Passports applications taken in

16610

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Late Registration of Birth Cases: Offices No. of

applications on hand at

the beginning of the month

No. of applications received

during current month

No. of applications sent for

identification to BVR

No. of applications received from BVR

No. of applications processed by the Regional Screening Committee:

No. of application

s forwarded to Head Office

(Waltloo)

Total no. of applications on hand at the 31

July 2011 at the Reg/ screening

committee

Approved

Referred to NIB

Referred to Prov. Comm

Rejected

Bellville 72 64 55 55 70 80 0 0 80 56Cape Town 0 25 25 0 37 0 0 0 25 0Khayeltisha 0 33 47 92 33 0 0 1 50 0Malmesbury 36 40 40 28 0 0 0 0 11 48Mitchells Plain 71 11 11 7 11 0 0 0 8 74Nyanga 0 50 53 62 47 0 0 0 0 0Somerset West 24 14 24 22 16 0 0 0 17 25Vredendal 0 5 5 10 0 0 0 0 5 0Wynberg 134 19 10 0 17 1 0 1 30 147Total : CM & WC 337 261 270 276 231 81 0 2 226 350George 185 29 25 34 77 0 0 0 77 137Paarl 124 59 59 31 59 0 0 0 31 152Oudtshoorn 11 11 11 1 19 2 0 0 0 0Beaufort West 16 2 2 5 1 0 0 0 12 7 Worcester 0 16 16 33 16 0 0 0 0 0Stellenbosch 3 8 0 0 10 0 0 0 0 1Caledon 40 31 31 26 24 0 0 2 41 66Total : CK,E,WB,O 379 156 144 130 206 2 0 2 161 363Total : WC 716 417 414 406 437 83 0 4 387 713

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Outreach Programmes:Nature Area Statistics

    ID applications Birth Registrations 

Late Registration of Birth

IDs Issued

    First issue

Re-issue 30 days Above 30 days

15-16 yrs 17 and above

 

DHA Geographical

Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston

966 147 216 240 7 25 523

Municipal Elections

All DHA Offices 54 555 0 0 0 0 1266

DHA Geographical

Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston

1588 962 211 314 15 42 1396

DHA Geographical

Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston

1852 236 444 351 29 38 1612

Thusong Mobile Project

Zwelethemba,Rawsonville,Kayamandi,Grabouw,Hawston, Riversdale

243 31 35 28 12 25 45

Youth Activities (June 16)

Riversdale,Harare,Kuyasa,Belhar

299 5 4 7 0 7 0

    5002 1936 910 940 63 137 4842

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Assistance to victims of fire disasters

Successfully assisted victims of fire disaster to obtain their ID documents free of charge prior the Elections

Made arrangements with DLG&H to take photos free of charge

Areas serviced:•Ekanana, Ward 40, Gugulethu •Taiwan Community (Khayelithsa) – 2 affected•Cape Winelands – Khayemandi – 736 affected,•Hillside Informal Settlement (Grabouw) - 58 adults & 20 children.•Masiphumele (Wynberg) – 252 Children issued with BC, +- 5000 ID 7 and Temp Ids issued.

6

BENEFITS TO CLIENTS & DHABenefit Description Measure

Orderly queues

■ Client cannot skip to the front of a queue or collude to move to a specific counter/official

■ There is no need to try and maintain positions in a queue anymore, whether by standing in a line or organised by the floor walker.

Audio & Visual signal to client

■ Previously clients would have to be called by an official■ With the QMS an audio and a visual signal is given to

inform clients where to move to

Clarity and ease of use for clients

■ Client get the signals to go to a specific counter that can serve his/her need and waiting time in the wrong queue is eliminated.

■ Client behaviour observed indicated that clients quickly adapted to the instructions and had no problems in following the instructions.

Management information to reduce waiting time

■ Detailed management information is available to manager to monitor performance to proactively reduce waiting times

■ Manager has the ability to balance resources through re-prioritisation

■ Manager can identify trends through historic data to plan ahead

Automated alerts provided

■ The QMS pro-actively alert the manager that pre-defined service levels are being exceeded in order to address rising waiting times

7

LINK TO MINISTER’S PA Objectives identified for the QMS

Links to strategic DHA objectives

Goal Description Achieved?

Goal 1

Render products and services within specified time frames. Yes

Improve customer interaction by focusing on customers and their needs and rendering services in a professional manner. Yes

Fully functional offices appropriate for staff and customers. Yes

Goal 2

Effective strategic sourcing of service providers to ensure value for money and accountability for delivery. Yes

Objective Achieved?

Contribute towards transforming DHA into a high performance organisation Yes

Enable an effective and efficient flow of clients through the use of technology. Yes

Identify initiatives that could reduce waiting time and improve customer experience. Yes

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4 8

Electronic Queue Management System

The QMS ServersClients sit and wait while keeping an eye on the screen for

their ticket number to be called to a specific counter.

Training management on the QMS in the fingerprint room

A Graph from one of the reports available – this one shows clients per service (the red part depicts where service levels were exceeded)

9

Immigration Services overview:

AREA OF SERVICE

MANDATE LEGISLATION MOST PREVALENT NATIONALITY

OPERATIONAL CHALLENGES

Permitting • Control the sojourn of foreigners whilst in South Africa through the issuance of

-Temporary &

- Permanent Residence• Liaison with business partners

Temporary residence:

-Sec 11 (4 categories of Visitors permits)-Sec 13 Study-,-Sec 15 Business-, -Sec 17 Medical treatment-, -Sec 18 Relatives-, -Sec 19 Work, (Quota-, general-, intercompany transfer-, work permit)-Sec 20 Retired person-,-Sec 21 Corporate-,-Sec 22 Exchange permit.

Permanent Residence categories:-Sec 26 (a) 5 year worker,

(b) spouse, (c) minor child , (d) adult child , -Sec 27(a) Offer of employment, (b) exceptional skills, (c) own business, (d) Refugee, (e) retired, (f) financial dependants, (g) relative

Majority of applications received are in respect of extensions of Visitors permits ito Sec 11.

Majority of applications received are in respect of Refugee, relatives, spouse, retired categories:

-Lack of Inspectorate capacity to police Permit holders

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AREA OF SERVICE

MANDATE LEGISLATION MOST PREVALENT NATIONALITY

OPERATIONAL CHALLENGES

Immigration law enforcement/ Inspectorate

•Detection of persons in contravention of the Immigration and related legislation•Enabling the prosecution process•Deportation of illegal foreigners

-Immigration Act 13 of 2002, Sec 33 (1 -14 outlays the enforcement & monitoring process of the inspectorate).

-Detection of illegal foreigners Sec 32, Immigration Act

- Arrest & deport in terms of Sec 32 and 34, Immigration Act

- Prosecution in terms of Sec 49, Immigration Act

- Identity status upon request of Immigration Officer in terms of Sec 41, Immigration Act.

Issue J354 in terms of the Criminal Procedure Act-

Administrative Fines

Malawians, Mozambique, Tanzanians.

Most trafficking: Chinese & Bangladeshi

- Cape Town Magistrate Court – prosecutors not au fait with Immigration Law,

-Poor organization of Operations in collaboration with City of Cape Town i.e. eviction of dwellers at the Senator Park Building.

-Lack of capacity to investigate LRB cases 55 cases out of 1532 finalized

Immigration Services overview:

11

AREA OF SERVICE

MANDATE LEGISLATION MOST PREVALENT NATIONALITY

OPERATIONAL CHALLENGES:

Ports of Entry

•Control of movement of persons into, residence within, and departure from South Africa•Receiving of asylum seekers and the legal protection of recognized refugees•Issuing of relevant documentation•Liaison with business partners

Admission & departure

Sec 9 of the Immigration Act

Issuance of Administrative fines-Sec 50 (1) - Over stay

-Section 50(3) – Conveyers (conveyers bringing in foreigners without visas or expired passports)

Cape Town Harbour

Mostly Chinese and Vietnamese fined in terms of Sec 50(3) .

Majority of Stowaways = Tanzanians.

Cape Town Harbour:-Location of the office (Customs House outside of the Harbour perimeter)-Entry into the Harbour (Transnet Security) – Immigration officers undergo continues security checks when entering the Harbour area.-Delay in capturing of data due to distance between office service areas.-Number of private slipways – private yachts

Cape Town International Airport

Mix

Cape Town International Airport:-Inadequate office space within the Airport Building,-Private landing strips

Immigration Services overview:

12

Achievements

Immigration Services:

Achievement Impact on service delivery

Permitting capacity increased at RO Cape Town with the appointment of 9 staff members

• Front Office turn around targets met in terms of Permitting applications.

Permanent Residence backlog (493) applications discovered at RO Cape Town dealt with effectively.

On 14 &15 June 2011 the Public Protector did an in-loco inspection of the Permitting Section at RO Cape Town in relation to complaints received from Immigration Practitioners

• Public Protector was satisfied with the processes and controls in place at the RO Cape Town.

Strengthened working relationship with Provincial Joints and JCPS Cluster•Profiling & detecting of illegal foreigners•Policing permit holders•Monitoring Refugee Office•Assistance with detecting & arresting illegal foreigners through joint operations

• Successful joint operations at Mitchells Plain Town Centre (Pakistani, Egyptians and Bangladeshis), Mavericks Night Club,

• Lwandle Informal Settlement (2 x illegal foreigners detected)

• Sea Point Main Road• Senator Park Flats (Cape Town) 8 illegal foreigners

detected,• Gugulethu, Nyanga & Phillipi – 3 illegal foreigners

detected• Routine roadblocks on N2

13

Statistics Permiting:

Type of permit Applied Q-1 Issued Q-1 Nationality

April May June April May June

1. Visitors permits 996 801 677 2474 385 631 1620 2630 UK, Zimbabwe,USA, Switzerland, Nigeria, China, Deutsch, Ghana, Ireland, India, Cameroon, Spain, Pakistan,France,Philippines,DRC, Egypt,Bangladesh

2. Study permits 239 205 168 571 257 159 493 909

3. Treaty permits 2 2 2 6 8 3 0 11

4. Business permits 30 40 26 96 33 19 41 93

5. Medical permits 37 29 13 79 29 45 37 111

6. Relatives permits 275 261 249 785 328 209 368 905

7. Qouta work permits 12 9 30 51 16 8 21 458. General work permits 241 189 165 595 82 101 210 3939. Exeptional skills work permits

49 51 29 129 38 42 52 132

10. Intra-company transfer work permits

14 20 28 62 72 19 25 116

11. Retired persons permits

31 29 12 72 43 29 29 101

12. Corporate permits 34 16 10 60 7 8 35 5013. Exchange permits 6 4 8 18 3 0 2 5

16. Crew permits                

TOTAL 1966 1656 1417 4998 1301 1273 2933 5501  

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Zimbabwean Dispensation Project:

- As a result of an agreement between the South African and Zimbabwean Governments

- Aim: to document all undocumented Zimbabwean Nationals

Operational Challenges:- Clients do not have supporting documents or Passports

Total Number of Applications Received and submitted to the Processing Hub.

Total number of Permits endorsed

Rejections Appeals Fingerprints send to Hub

Queries to Hub

Permits pending from Hub

Uncollected Permits

17747 6913 706 248 1745 386 7619 662

15

Statistics: Law enforcement / Inspectorate Units

  Transgressors prosecuted

Employers successfully prosecuted

Detected illegal foreigners

Illegal foreigners deported

Joint Operations with stakeholders

  87 1 171 178 21

Nationalities Kenyans, Malawian, UK, Canadian, Zimbabwean, Somalians

 ZTE Technology Company

Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Turkish

Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Lesotho, Namibians

- Roadblocks Garden Rout,- Mavericks Night Club, - Lwandle Location, - Sea Point Main Road, - Senator Park Flats,- Gugulethu, Nyanga, Phillipi, - Mitchells Plain Town Centre

1st Quarter 2011/2012 (April 2011 – June 2011)

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Key statistics: Cape Town AirportSTATISTICS ON THE MOVEMENT OF INTERNATIONAL PASSENGERS

MONTH SAC FOREIGN

ARRIVALS DEPARTURES ARIVALS DEPARTURES

January 19247 15938 63802 64223

February 11123 10979 62797 61460

March 14754 16578 58786 64897

April 14559 13707 30475 38967

May 13490 14630 23410 27472

June 14028 18498 42670 36661

July 19523 13930 34927 37311

August 14765 16362 27410 29120

September 15701 17870 30319 27820

October 15811 13311 40073 34846

November 14687 13606 56487 57828

December 20738 23167 61512 51179

TOTAL 2010 188426 188576 532668 531784

2011 2011 2011 2011 2011

January 22090 17662 59698 61127

February 12056 12195 61600 60818

March 14593 18097 50458 62484

April 18289 19555 39358 44649

May 17204 17788 22041 28208

June 15934 26048 19459 22852

July 28660 17922 32127 24544

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Key statistics: Cape Town Harbour

Month Vessels Pax / crew

Pax / crew

Pax / crew

Pax /crew OPL permit

Bay permit

Penalties &

Sailing Prohibition

Stowaways

Saldahna

  In / Out Arrival Arrival Departure Departure Issued Issued Fines Notices

Notices

  Bay Crew

    SAC Foreigner

SAC Foreigner     Issued Issued Issued   In / Out

April '10 443 108 1129 339 2341 104 15 6 205 3 9 101

May '10 395 283 1047 337 1760 159 14 4 193 10 4 89

June '10 410 112 1961 498 2638 133 8 10 197 3 6 103

July '10 441 364 1825 534 3470 103 8 38 205 12 4 85

Aug '10 424 250 978 377 1011 99 7 9 198 21 9 113

Sept '10 375 62 923 176 1025 115 14 23 192 8 4 177

Oct '10 441 166 1655 200 1634 103 12 11 217 8 1 80

Nov '10 460 514 3586 157 1289 119 14 2 216 2 7 156

Dec '10 400 807 2091 169 1889 121 12 11 208 2 6 131

Jan '11 592 6860 1537 3539 2156 115 6 2 332 0 4 122

Feb '11 441 528 5627 277 2495 115 27 0 231 0 3 147

March '11 44 1653 1177 1799 2460 150 18 6 191 0 3 133

TOTAL 4866 11707 23536 8402 24168 1436 155 122 2585 69 60 1437

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Key statistics: Passenger Liners: Cape Town Harbour continued

VESSEL NAME ETA ETD Passengers on arrival

Passengers on departure

Crew on Arrival

Crew on Departure

Silver Wind 12 Mar 2011 12 Mar 2011 271 226 227 221

Prince Albert II 24 Mar 2011 25 Mar 2011 83 83 120 117

Artemis 25 Mar 2011 26 Mar 2011 1074 1085 572 579

Pacific Princess 11 April 2011 12 April 2011 557 562 382 391

Crystal Serenity 16 April 2011 18 April 2011 409 560 661 688

Asuka II 26 April 2011 27 April 2011 465 465 468 462

MSC Sinfonia 03 May 2011 03 May 2011 2036 1433 703 690

Nippon Maru 05 May 2011 06 May 2011 185 173 170 170

Sun Princess 02 June 2011 02 June 2011 1913 2114 849 849

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Overview : Refugee Affairs

AREA OF SERVICE

MANDATE LEGISLATION MOST PREVALENT NATIONALITY

OPERATIONAL CHALLENGES

Refugee Reception Office

•Receive asylum seekers•Register asylum seekers•Refer asylum seekers with special needs to relevant institutions,•Facilitate the adjudication process•Render services to recognized refugees (Refugee ID’s and Refugee Passports,)•Keep data on both asylum seekers & Refugees.

Sec 23 of the Immigration Act (Border pass).

Refugee Act, 1998-Sec 22 Asylum seekers permit-Sec 24 (a) grant refugee status

Top 5 countries:

- Somalia, DRC, Malawi, Mozambique, Zimbabwe (as of 31/07/2011 the office experienced a significant increase in Zimbabwean Nationals visiting the office)

90% come by land borders

Bangladeshis arrive by Air using their passports and hiding them when applying for asylum.

•Location of the Office (420 Voortrekker Road Maitland),•Co-operation from bordering countries,•Capacity to deal with daily influx•Somali clients cause chaos on Somali day.

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Refugee Affairs: Overview and achievements continued

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

Central African Countries• DRC•Burundi•Rwanda

East African Countries• Somalia

All other nationalities

SADC Countries• Zimbabwe• Malawi

SADC Countries•Zimbabwe• Malawi

Achievements Impact on service delivery

6 Disciplinary cases investigated (1x Assault, 2 x gross negligence, 1x absenteeism, 2 x corruption)Out of the 6 cases 4 members remained dismissed after arbitration. Two received lessor sections after arbitration.

• Clear message of a zero tolerance approach to staff and clients.

Appointed interim management capacity:•(A) Operations Manager,•Security Manager •RRO Manager•Vacancies currently being advertised

• Improved operations management,• Improved management of Chippa Security Guards continues /

Quarterly meetings

New SCRA Chairperson appointed with effect from 1 September 2011.

• Improved turn around time in appeal cases and fast tracking of deportation cases

Attended to infrastructural issues:•Procured additional ablution facilities,•Procured carpet tiles for staff •Signage needs identified•Secured building with additional locks to outer doors

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Statistics:

MONTH New Applicants

Section 22 Extensions

Section 24Extensions

CasesAdjudicated

CasesDecided

RejectM.U

Reject UNF

Granted

Jan 1349 7225 1436 436 398 222 127 53

Feb 1057 3547 1268 1041 967 537 341 71

March 2209 3674 1442 1438 1230 661 470 122

April 473 2588 1050 853 853 402 418 36

May 1821 3597 1070 707 921 355 312 70

June 5088 2631 731 1119 1053 772 257 36

July 2973 7497 2322 943 905 674 209 33

Totals 14970 30759 9319 6537 6327 3623 2134 421

• 55% Manifestly unfounded,• 33 Unfounded,• 6% Refugee Status granted

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Future plans:

• Monitoring and evaluation of staff / office performance• Improved queue management• Improved query management• Focus resources on Hospitals and High Schools• Form partnership with Provincial Security Cluster to assist with

detection & deportation if illegal foreigners (MU cases)• Telephone surveys in an attempt to improve response times

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Thank you

Questions & answers