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1 15 August 2005 NUS IP Telephony Roadshow Enabling Borderless Communications with IP Telephony Slide 2 2 Agenda What is IP Telephony? Bringing IP Telephony to NUS Future Enhancements Q & A Demonstration and Exhibition Slide 3 3 What is IP Telephony? Translates voice conversations into data packets and transports over data network (i.e. NUSNET) using Internet Protocol (IP) i.e. VoIP. IP Telephony is VOIP in the Enterprise (NUS). Current Singtel PhoneNet Service New Campus IP Telephony Service Slide 4 4 General Staff (7940) NUS IPTel Overview Call Processing / Messaging Servers Wireless / Softphone Boss/Secretary (7960) NUS Network (NUSNET) IP Phone with PC Video Video Call Singtel PSTN App Services Exchange (Email) Oracle/SAP IVLE Gateway Intranet/ Internet Billing and eTicketing IPTel Web Portal Slide 5 5 Emergency Alert Time Clock Advertising Real Estate EducationAttendance Health CareER Stats Broadcast Custom & Off-the-shelf applications IP Phone Applications Slide 6 6 Desktop SMS Service Staff and Govt Directory Services MOTD Information Services (weather, news, stocks, flights, traffic, currency etc) Available Phone Applications Slide 7 7 SMARTCab Partner: SMRT Taxi Slide 8 8 Software phone on PC or notebook Make & receive calls from anywhere Benefits: Telecom Charges VOIP solution more economical than PSTN Remote workforce Increased productivity Better customer service IP Communicator Softphone Slide 9 9 Bringing IP Telephony to NUS Slide 10 10 Key Considerations Minimal disruption to existing voice service Enhanced communications features at same or lower costs as compared to PhoneNet Increased productivity and mobility Project Goals To successfully upgrade PhoneNet to an advanced IP Communications platform Slide 11 11 How We Are Affected New prefix 6516 allocated All extensions preserved Seamless migration to new prefix 6516 and 6874 concurrently available for 10 months (Sept 2005 to June 2006) Called Number Announcement for 6874 in May & June 2006 Four-digit dialing across extensions with PhoneNet and IP Phones Fax, direct lines & non 6874 phones not upgraded Availability of analogue lines for backup Slide 12 12 Upgrade Schedule Phase 2B 3 Sep-17 Oct Phase 2A 25 Aug-21 Sep Phase 2C 27 Sep-24 Oct Phase 2D 4 Oct-29 Nov Phase 2E 1 Sep-31 Oct Detailed schedule will be available on the IPTel Web Portal http://iptel.nus.edu.sg Slide 13 13 Detailed Planning with Dept Phone Admin Phone & Staff ID listing, seating plan Customised settings Site readiness assessment Expert support team (in conjunction with ITCare) User Starter Kit IP Phone & network patch cord with label, connectivity diagram Starter guide, links to IPTel portal and support User preparation (clear voice mail, cancel call forwarding, clear table space, close all applications, etc) PhoneNet phones will be removed User and Site Preparation Slide 14 14 IP Phone 7940 IP Phone 7960 IP Phone Models Easier access for Phone tasks - LCD and context sensitive keys (call forward, conferencing, etc) IP Phones comes with Calling Party Name Identification (Caller- ID) and speaker phone Self-serve web portal for service personalization & administration Access to Applications / Services (Directories, MOTD, etc) Slide 15 15 Phone Connection Slide 16 16 Shared Analogue Lines Slide 17 17 General user training conducted during term break from 19-23 Sept 2005 Secretaries and Phone Admin training conducted 1-2 weeks prior to department upgrade Online E-learning & User Guides available Training Slide 18 18 Price Plans and Charges No increase in departmental phone costs All installation and setup charges waived during upgrade Singtel billing terminate end June 2006 IPTel billing commences July 2006 Price Plan equivalent to prevailing PhoneNet charges All IPTel equipment provided on subscription basis. No equipment purchase required Provisions catered for shared lines where applicable Slide 19 19 Future Enhancements Slide 20 20 Cost Effective Video to Every Desktop Initiate voice/video call from an IP phone High-quality video for effective non-verbal communication Managed by one converged network Video Telephony is Now Just a Phone Call Desktop Video Telephony Slide 21 21 Whos Sharing Whos Speaking Whos Attending How attending 2004 Results Movable, sizable video window E-Meetings and Conferencing Slide 22 22 Converged Communications IP Network E-Mail Collaboration Calendar Video Conferencing Video Conferencing Web Application Audio-Conferencing Instant Messaging Voice Messaging Voice Messaging Contact Center Contact Center Telephone Services Telephone Services Telephone Services Telephone Services Slide 23 23 More Info IPTel Web Portal iptel.nus.edu.sg and staff portal User Guides Price Plans FAQs Upgrade and Training Schedules Self-serve personalization Phone administration Slide 24 24 Questions & Answers Slide 25 25 Demonstration Slide 26 26 IP Phone 7940 IP Phone 7960 Cisco IP Phone Models Each has a LCD display, four soft keys, messages button Model 7960 has 6 line/speed dial button Model 7940 has 2 line/speed dial button Slide 27 27 Cisco IP Telephony Features Call Forwarding Speed Dial Call Pickup Call Transfer Ad-hoc Conference (three parties) Boss/Secretary SMART Apps Slide 28 28 Questions & Answers Slide 29 29 More Info IPTel Web Portal iptel.nus.edu.sg and staff portal User Guides Price Plans FAQs Upgrade and Training Schedules Self-serve personalization Phone administration Slide 30 30 Thank You Please fill in your feedback form