09/07/04 DV Training June 2004 1

Corporate Training Programme

Module 1Training Programme

Overview

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Objectives of Module 1

What are the benefits for me investing in training?

What training is provided by DVG?

What are the structured training programme modules?

What are the self taught modules?

What are the tools to help me keep training?

Next steps

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The Benefits of Training Brutally Competitive world.

Career development requires continual up-skilling (just to stand still)

Technology & demographic changes drive requirements for “more value-add” skills

Training enhances flexibility; keep more options open

DVG. Complicated range of businesses; you need to understand them to be fully effective

Small group; ambitious growth targets. We will not achieve them unless our people grow fast as well (remember PERMIT 10-15%+)

DV Committed to grow our people; need training to take on more responsibilities

Policy now is: everyone is expected to know. Ignorance is no longer allowed.

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Other aims of the Training Programme Common understanding of company aims

Common understanding of organisation and interplay within it

Consistency of communication – internally and externally

Functional training and growth in multi-skilling

Enable every person to understand where they sit, where they make the difference and what skills they can learn and things they can achieve

Enable personal responsibility on the part of each person to help the company achieve its goals

Common understanding of DV goals, our markets and competitors, DV’s USP’s, and the features and benefits of our features and benefits

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What training is provided by DVG? (1)

4 main training initiatives (huge investment in our people for such a small company)

1) 12 Training modules covering our businesses and how we do business

2) Follow-up of 12 modules Unit discussions and meetings Intranet tools

3) More in-depth functional training Arranged by function (sales, finance, etc)

4) Self taught training modules

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What are the structured training modules?

12 Modules         Overview of training programme: “what are the benefits for me

investing this time in the programme?”        Company vision, strategy and markets 3)       Products & services: DE Hardware 4)       Products & services: MS Hardware 5)       Products & services: Networking 6)       Products & services: Network packages 7)      Products & services: Content packages & services 8)       Products & services: Unit design, network configuration & deployment 9)      Supply chain 10)     Research & development 11)     The DV company organisation & your role in it 12)     Where do I find out more & how do I carry on my training?

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What are the structured training modules? (2)

Each Unit to agree detailed schedule for sessions for all

Run over next 6 months 30-45 minutes per module Overview of all our key activities, key businesses, key policies,

how we do business Schedule of modules to be communicated locally (part of this

module 1) Mandatory attendance

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What are the self taught modules?

Self-training modules

Core set of skills (you need them in any job) Excel / spreadsheets Word / letters and documents Powerpoint / presentations

Process Base training module available in each unit [[[[]]]] Individual to manage process for working through them all Competency assessment by 30 September 2004 Mandatory for all

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How do I keep up to date? How do I keep training?

The new intranet will be the core communication medium Info updates Further reading Library of information Ready for launch end June 2004

New Product and Business Process manuals Hard copies in each office location Posted on the intranet Regular updates

New communication processes Posted on the intranet “process owners”

Pre-and post reading and research: personal responsibility to develop knowledge and keep up to date

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Next Steps

Agree dates and times for each module

Confirm with manager self training module needs Agree schedule of completion of these modules

Familiarise yourself with Intranet tools

Monthly progress report Local unit co-ordinator is [[[[]]]]

30 September progress report & confirm all self training modules complete

30 November confirmation that core modules completed