01 familiarization
TRANSCRIPT
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Familiarization
1.1) System Access login information
Platforms / Applications Username Password
Windows *your name* (default, provided by HR)
Opennet*03 (default)
Wireless (SSID: ON_NOC_Staff) n/a connoc29a
Wireless (SSID: ON_NOC_guest) n/a OpenNet123
Email – Outlook / Webmail *your name* (default, provided by HR)
Opennet*03 (default)
NOC shared drive Z:\\172.16.107.238
noc noc
BMC Remedy *your name* (default) 123
GE SmallWorld root *empty*
1.2) CO (Central Office) Address / COLO and NetCO location Symbol Name Address Postal Code Co-location
Room
NetCo
Room
TS Tuas Telephone Exchange 9 Tuas Avenue 3 S(639408) 2nd
floor 2nd
floor
JW Jurong West Telephone
Exchange
2 Jurong West Street 75 S(649112) 1st
floor 3rd
floor
BP Bukit Panjang Telephone
Exchange
40 Woodlands Road S(677919) 2nd
floor 2nd
floor
AR Ayer Rajah Telephone
Exchange
1000 Dover Road S(139652) 3rd
floor 3rd
floor
AM Ang Mo Kio Telephone
Exchange
25 Ang Mo Kio Avenue 1 S(569969) 2nd
floor 3rd
floor
OC Orchard Telephone
Exchange
31 Exeter Road S(239732) 3rd
floor 3rd
floor
ES East Exchange 9 French Road S(209232) 4th
floor 4th
floor
BD Bedok Telephone
Exchange
185 Upper East Coast Road S(455282) 5th
floor 5th
floor
2
TP Tampines Telephone
Exchange
200 Tampines Avenue 5 S(529647) 3rd
floor 3rd
floor
Colo and NetCO location
1.3) QP (Qualifying Partner) Name and ID:
QP ID QP Name
01 Nucleus Connect
02 Singtel
03 OpenNet
04 BlueTel
05 Reserved
06 M1
07 Viewquest
08 IDA
09 Nucleus Connect 2
10 Nucleus Connect 3
11 Starhub
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1.4) Email Outlook Setup First step: Click on tools and access the account settings option shown on the screenshot below.
Second step: Double click on the email that is shown under the center. (The one that's highlighted)
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Third step: Under Change Email Account, click on "More Settings..."
Forth step: Add a mailbox and name it "fault" under the Advance tab
.
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1.5) QP and SNOC Contact Company Telephone Fax Email
SNOC 6333 7042 6338 5499 [email protected]
Nucleus Connect 6808 2727 (not live service) 6808 2890 (live service)
BSDA (Singtel) 1800 838 4766, press 3
Viewquest 6866 1949 NA [email protected]
M1 6655 5500 NA [email protected] [email protected]
M1 TEAM
Person In Charge Contact Number Email
Schedule 1 (Residential End User Connection) Samantha Lim 66555112 / 97630115 [email protected]
Max Goh 66555857 / 96826470 [email protected]
Rita Tay 66555101 / 96809099 [email protected]
Schedule 2 (Non Residential End User Connection) Gary Chang 81010168 [email protected]
Noor Bee 66555826 / 93670170 [email protected]
Timothy Loke 66555870 / 98755441 [email protected]
NOC (24 x 7) Hotline 6655 5500 Ang Koh Lye 66555414 / 96837192 [email protected]
NOC Team 66555500 [email protected]
Site Implementation Stephen Lim 66555622 / 90477740 [email protected]
Freddi Hamdani 66555750 / 81010131 [email protected]
1.6) Support Contact ALU (Alcatel Lucent) Contacts
Name Email Contact
Goh Kwang Huei (Team Lead) [email protected] 9832 7695
Xie Li (Remedy) [email protected] 9732 9208
Bala (Small World) [email protected]
9101 8260
Harold (TT and JDSU developer) [email protected] 9823 7318
Shankar 9122 5250
IT Support
Elinus [email protected] 9826 5386
BMC
BMC NA 8522 0908
IP Phone
IP Phone issues NA 6788 0022
Building Infrastructure
Equinix Call Centre NA 6723 8833
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1.7) ICO – Interconnection Offer http://www.ida.gov.sg/Policies%20and%20Regulation/20100205131156.aspx
Important ICO – Schedule 1, 2, 4, 5, 13, 14
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1.71) How to install SmallWorld Go to Local Drive\Smallworld\product\config and double click on config.exe,
It will pop up the new dialog, and double click on “Start Menus” from new dialog, like below,
It will display another dialog, where you can configure your SmallWorld system.
Select the production image from available programs, and then click on create Icons.
Now you are done your configuration on your computer, please go to & click Start Menu à All Programs à Smallworld Product à Configured
program
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1.8) Abbreviations
Terms Words Definitions
ICO Interconnection offer Legal terms and conditions between OpenNet and QP and/or KSC
ON OpenNet <- Self explanatory
QP Qualifying Persons OpenNet’s customers (example: M1, Singtel, Nucleus Connect, Viewquest, etc)
RSP Retail Service Providers QP’s customers, major Telco companies (example: Singtel, M1, Starhub, etc)
TT Trouble ticket Remedy system ticket order
JI Joint Investigation Fault investigation involving ON, QP and KSC at 1 or multiple sites – CO, MDF, EU
JOS Joint On Site <- Self explanatory
CO Central Office Exchange building where ON dark fiber are
Co-Lo Central Office Location <- Self explanatory
KSC Key Sub Contractors Singtel contractor
SNOC Singtel Network Operation Centre
<- Self explanatory
ONOC OpenNet Network Operation Centre
<- Self explanatory
NC Nucleus Connect 1 of ON clients or QP
PAP Physical Access Procedures Procedures request to access Central Office
COF Cause of Fault <- Self explanatory
SC Serving Cabinet The MDF room where the fibers will be distributed to different housing blocks
NFF No Fault Found <- Self explanatory
FTP First Termination Point Fiber connection point in end user house
MR Mass Rollout
LUP Life Upgrade Project <- Self explanatory
MDF Main Distribution Frame A dedicated room in a building or at ground floor of HDB flat where all cables are distributed to different areas
EU End user <- Self explanatory
FDF Fiber Distribution Frame Location at CO, place where ON dark fibers are distributed
PON Passive Optical Network Shared network, splitters involved
PON – Meter - Equipment to test signal loss in fiber connection
OE Optical ethernet Dedicated Line, no splitter involved
OTDR Optical time-domain reflectometer
An optoelectric instrument use to measure light loss, able o measure distance of loss
FT Field Technician Technician attending to on-site appointment
SLA Service Level Agreement Delivery of time and service to ensure tasks are completed.
SAP Service activation period <- Self explanatory
NI Network Inventory Consist of information like cable, route, etc – found in mini ticket
WO Work Order <- Self explanatory
RFS Request for Service <- Self explanatory (day when service is live)
RFA Request for Activation <- Self explanatory (day when its activated)
WAR Work Activity Report Summary work report submitted by PAP escort temp staff to ON
CKC Common Known Cause Mean more than 1 circuit affected.