· web viewassistive technology program. his leadership at shepherd center has helped to create...

2018 AT&T Advisory Panel on Access and Aging (AAPAA) ConferenceAttendee Biographies

AAPAA Panel Members

John R. Anschutz Manager, Assistive Technology CenterShepherd Centerwww.shepherd.org

John Anschutz is the manager of Shepherd Center’s assistive technology program. His leadership at Shepherd Center has helped to create comprehensive services for people with disabilities in the areas of wheeled seating and mobility, adapted driving services, electronic aids to daily living and computing accessibility.

“It is a pleasure to assist AT&T, serving on the AAPAA panel, to help push forward better and more thoughtful products and solutions for all people”

John studied computer science at the Georgia Institue of Technology. He is a member of ADED (The Association for Driver Rehabilitation Specialists), RESNA (The Rehabilitation

Engineering and Assistive Technology Society of North America) and NMEDA (National Mobility Equipment Dealers Association). He holds RESNA’s ATP (Assistive Technology Professional) and RET (Rehabilitation Engineering Technologist) certifications. He serves on NMEDA’s Guidelines and Mediation committees. He serves on the Board of NOVAfunding.org (National Organization for Vehicle Accessibility formerly known as the Ralph Braun Foundation) and RESNA’s Board and Conference Chair. He advocates for affordable solutions for his clients and does not shy away from more complex technology when it can help empower an individual to achieve their goals.

Yanira Cruz, MPH, DrPH President & CEONational Hispanic Council on Agingwww.nhcoa.org

Dr. Yanira Cruz is the President & CEO of the National Hispanic Council on Aging (NHCOA). She also currently serves on the Boards of the Consumer Health Foundation and the American Society on Aging. Dr. Cruz has been appointed to serve on the Advisory Panel on Medicare Education (APME), which advises the Secretary of DHHS and the Administrator of CMS on opportunities to enhance the federal government’s effectiveness in implementing a national Medicare education program. She also holds an adjunct faculty appointment at The George Washington University School of Public Health. Before joining NHCOA, she served as executive director and chief operating officer of the Hispanic-Serving Health Professions Schools (HSHPS) in Washington.

She joined HSHPS after serving as director of the Institute for Hispanic Health at the National Council of La Raza (NCLR) where she led numerous public health programs to improve the health status of Latinos nationwide.

Dr. Cruz received her Bachelor of Science in Biology and holds a Master’s degree in Public Health and a Doctorate in Public Health with a specialty in global health from The George Washington University School of Public Health and Health Services. Her primary focus is to provide a Hispanic perspective on public health and older adult issues, to increase policy-maker and public understanding of the needs impacting Hispanics and disenfranchised sectors of our society, and to encourage the adoption of programs and policies that equitably serve everyone.

1.

http://www.nhcoa.org/

http://www.shepherd.org/

http://www.shepherd.org/


Lise HamlinDirector of Public PolicyHearing Loss Association of Americawww.hearingloss.org

Lise Hamlin joined the Hearing Loss Association of America’s (HLAA) national staff as director of public policy in April 2008. Ms. Hamlin, who has a hearing loss herself, has worked as an advocate for people with hearing loss for some 20 years. She currently represents HLAA on federal advisory committees, industry advisory groups, and consumer coalitions, including her current positions as the co-chair of the FCC’s Disability Advisory Committee and the Deaf and Hard of Hearing Alliance. She has also taken part in developing, maintaining and presenting training programs on hearing assistive technology and on emergency preparedness. Ms. Hamlin fields emails and calls daily from consumers with hearing loss who experience barriers to employment, technology, access to public places and telecommunications access and works directly with them to help overcome

those barriers. Ms. Hamlin has been recognized with a national Oticon Focus on People award, a Spirit of SHHH award and the F. Michael Taff award from the Human Rights Commission of Rockville, MD.

Lee Huffman AccessWorld Editor and Manager, Technology InformationAmerican Foundation for the Blindwww.afb.org

Lee Huffman has achieved national recognition for product evaluation work on video magnification technology. A user of assistive technology himself, he is an expert at analyzing products from the standpoint of accessibility to persons who have low vision. In 2005, Mr. Huffman joined the American Foundation for the Blind as a National Technology Associate. Since then he has published extensively in AFB’s online technology magazine, AccessWorld and has participated on a Department of Labor grant, evaluating low vision accessibility of office equipment products, including the visual displays of these products. He has developed close working relationships with device manufacturers who have made changes to their products on the basis of his product evaluation findings.

2.

http://www.afb.org/

http://www.hearingloss.org/


Salimah LaForcePolicy AnalystGeorgia Tech Center for Advanced Communications Policy www.cacp.gatech.edu

Salimah LaForce is a senior policy analyst for Georgia Tech’s Center for Advanced Communications Policy (CACP). She has 14 years of experience conducting user needs, experiences, and expectations research, and utilizing study results to inform policy recommendations in a number of domains, including technology access, generally, and the benefit of said access to educational, employment, and social opportunities, specifically. Salimah is the project director for the Rehabilitation Engineering Research Center for Wireless Inclusive Technologies (Wireless RERC) project, Policy and Outreach Initiatives To Accelerate Adoption of Wireless Technologies. In this capacity, she is instrumental in drafting policy recommendations in response to pertinent Federal Communications Commission (FCC) rulemakings, translating Wireless RERC research into

policy proposals and research briefs; and producing educational materials for consumer, practitioner, government, and industry audiences. Salimah is the senior editor of the monthly policy newsletter, Technology, and Disability Policy Highlights, and has co-authored more than 78 conference papers, presentations, journal articles, and federal regulatory agency filings.

In addition to her work on the Wireless RERC, Salimah is a co-investigator on a Field-Initiated Project on understanding the contingent employment experiences of people with disabilities. She has served as co-project director for the IPAWS CACP Collaborative Project 2, informing citizens of features of mainstream technologies to enhance the effectiveness of Wireless Emergency Alerts (WEAs); and Project 5, providing accessible next generation alerts. Salimah was also the program manager for the DHS S&T contract, Public Response to Alerts and Warnings: Optimizing Ability of Message Receipt by People with Disabilities.

Additionally, Salimah served as the chair (elected) and women’s group representative for BCS, The Charted Institute for IT, USA Section, Southeast Regional Group. She organized events relevant to IT professionals and academics including IT’s for you too: the female dynamic in information technology education and careers, Starts-ups & Innovation: Taking Your Ideas to the Marketplace and the Geeks, Gadgets and Gizmos Showcase Competition. Other volunteer and community efforts include service as the chair of the Grants Committee at Bolton Academy Elementary School, founding member of the Soaring Owls Foundation, Inc., and tutor at the Henry Grady High School Writing Center.

Salimah formerly served as the program manager for the Wireless RERC and project coordinator for GCATT’s Office of Technology, Policy and Programs. Salimah earned her BA in English literature from Agnes Scott College in 1998 and is currently pursuing an MS in Clinical Psychology, applied research specialization, from the Harold Abel School of Social and Behavioral Sciences, Capella University. She studies the inclusion of people with disabilities, ethnic minorities, and women in the workplace with a particular focus on understanding the function of perceptions, bias, and social attitudes.

3.

http://www.cacp.gatech.edu/


Angela L. Jones SVP Business Development & LifestyleAARP Services Inc.www.aarp.org

Angela Jones leads the Lifestyle line of business overseeing more than 60 providers in the Travel, Retail, Dining, Entertainment and Technology sectors. Through these relationships, AARP members engage with providers on more than 45 million occasions each year saving hundreds of millions of dollars annually. In addition, she oversees the Business Development

team responsible for crafting new strategic partnerships that deliver member value and drive revenue for AARPs social mission. Recently, Angela was asked to build AARPs Caregiving line of business for the 42 million caregivers, who need practical and affordable product solutions to care for their loved ones.

Prior to joining AARP Services, Angela served as Executive Director of Business Development at AOL and developed many key relationships propelling the growth of the subscription business. She also led the Partner Marketing team in developing AOLs Retail presence and acquisition as well as all new channel expansion initiatives accounting for 1.5 billion of AOLs annual operating revenue and 20% of its membership base. Prior to AOL, she worked at Sallie Mae, where she developed and managed the multibillion dollar loan consolidation business. She has a BA in Psychology with a minor in Gerontology and an MBA from the University of South Florida. Angela lives in Potomac Falls, Virginia with her husband and 4 children.

Alfred L. Moyé, Ph.D.Director of University Affairs, RetiredHewlett-Packard Company

Alfred Moyé retired as Director of University Affairs from the Hewlett-Packard Company where he also served as Manager of Engineering Education and Performance Technology and Manager of Engineering Training.

Prior to joining private industry, Alfred was vice president for academic affairs at Roosevelt University, Chicago; and vice chancellor for student affairs and associate professor of chemistry at the University of Pittsburgh. During the Carter Administration, he served as deputy assistant secretary for higher and continuing education. He has published an organic chemistry laboratory text and has authored several articles in chemistry and chemical education journals.

4.

http://www.aarp.org/


In 1997 Alfred was elected to the American Society for Engineering Education (ASEE) Academy of Fellows. In 1999 he received the Institute of Electrical and Electronics Engineers, Inc. (IEEE) Third Millennium Medal for outstanding contributions to his field. He currently serves on Boards of Trustees at West Virginia Wesleyan College and the University of Pittsburgh. He previously served as a member of the Board of Directors of SeniorNet, an organization dedicated to teaching seniors to effectively use technology to improve the quality of life.

Alfred received his B.S. degree from West Virginia Wesleyan College and his Ph.D. from the University of Pittsburgh, both in chemistry. He is recipient of five honorary doctorates.

Jason Resendez Executive Director, UsAgainstAlzheimer's Latino NetworkLatinosAgainstAlzheimer's Coalitionwww.usagainstalzheimers.org/networks/latinos

As the founding Executive Director the LatinosAgainstAlzheimer's Network and Coalition - a network of UsAgainstAlzheimer's - Jason Resendez is a leader in the nation's efforts to address brain health disparities. He directs UsAgainstAlzheimer’s coalition building, strategic convening, and patient advocacy in the Latino community. Jason also serves as Chief of Staff to George Vradenburg, Chairman and Co-Founder of UsAgainstAlzheimer’s, advising him on external engagement, resource allocation, and strategic planning.

Jason is the co-author of Latinos & Alzheimer's Disease: New Numbers Behind the Crisis, a report released with the USC Roybal Institute on Aging, and co-project lead of the Alzheimer's & Dementia Disparities Engagement Network, an initiative supported by the Patient-Centered Outcomes Research Institute (PCORI).

Dr. Gloria SatrialeExecutive Director, Preparing Adolescents for Life (PAAL)President, Mission for Educating Citizens for Autismwww.paalprogram.org

Gloria Satriale received her Law Degree from The Delaware Law School and her Doctorate in Special Education and Educational Leadership from Gwynedd Mercy University and she is certified by the Commonwealth of Pennsylvania as a Special Educator and is a Licensed Behavior Specialist. She currently serves as the Executive Director of the PAAL Program in Downingtown, Pennsylvania where she directs an educational Transition Program for Adolescents with Autism and Adult Habilitation Program for Adults with Autism. The Program also serves individuals residentially. Dr. Satriale continues to combine Law and Education in her role as an Adjunct Professor for graduate students and professional development lecturer and consultant for attorneys and educators. Formerly, she held a post with the Pennsylvania Office of Dispute Resolution as a Hearing Officer adjudicating

Special Education Due Process cases. Dr. Satriale has authored numerous research studies involving the use of technology to teach individuals with disabilities and has been an invited presenter on technology, transition, autism, community-based instruction, quality of life and other issues affecting individuals with disabilities both nationally and internationally. She has held Presidential and Gubernatorial appointments and has testified before

5.

http://www.paalprogram.org/

http://www.usagainstalzheimers.org/networks/latinos


committees of Congress. She is the mother of five children, her second eldest of whom is profoundly affected with autism.

Claude L. Stout Executive DirectorTelecommunications for the Deaf and Hard of Hearing, Inc. (TDI)www.tdiforaccess.org

Claude L. Stout is currently Executive Director of Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI), a national non-profit consumer advocacy organization that promotes equal access to telecommunications, media, and information technology for the nation’s 48 million citizens that are deaf, late-deafened, hard-of-hearing, and deaf-blind. He also serves as Chair of Deaf & Hard of Hearing Consumer Advocacy Network, a national coalition of 20 organizations representing deaf and hard of hearing citizens in public policy and legislative issues. He is a member of the Federal Communications Commission (FCC) Consumer Advisory Committee and serves as a Co-Chair of the FCC's Disability Advisory Committee.

Prior to his current employment with TDI, Mr. Stout served in many capacities, including Assistant Director for Community Affairs with N.C. Division of Services for the Deaf and the Hard of Hearing, Assistant Executive Director for Business Services with National Association of the Deaf, and as Instructor with the Department of Business Administration at Gallaudet University.

Amy VanDeVelde National Communications Program ManagerThe OASIS Institutewww.oasis.org

I am proud to serve on the AAPAA panel and actively collaborate with AT&T to meet people where they find themselves with technology in our digital society. My introduction to accessibility issues was in 1989 when I studied Recreation for Special Populations under Dr. Patricia Malik at Illinois State University. It was a pivotal experience in my undergraduate career and prepared me for helping loved one live well with acquired disabilities. In my current work managing the Oasis Connections program, I see the critical and growing need for digital readiness, particularly among the underserved, as well the value of technology to improve the health and lives of mature adults, including reducing social isolation. Technology is changing as rapidly as the population of our globe is aging. Over 10,000 people turn 65 daily and this trend will

continue for the next two decades. Mature adults are capable and eager adopters of technology when they see 6.

http://www.oasis.org/

http://www.tdiforaccess.org/


how it helps them stay connected to loved ones, conduct personal business and pursue their personal interests. Making technology accessible doesn’t just help mature adults or people with disabilities—it creates engaging, helpful and stimulating possibilities and connections for us all.

Guest Speakers

Dr. Cory Kidd CEO and FounderCatalia Healthwww.cataliahealth.com

Dr. Cory Kidd is the founder and CEO of Catalia Health, a patient care management company. The company develops a hardware and software platform that uses a combination of psychology and artificial intelligence to engage patients through interactive conversations. These conversations happen through mobile, web, and interactive robotic interfaces; together these interfaces create a relationship that can reach patients at any time they need support. The data reported back through the system gives Catalia Health’s customers valuable information to understand the daily activities and needs of their patients.

Dr. Kidd is a serial entrepreneur who has been working in healthcare technology for nearly two decades. He received his M.S. and Ph.D. at the MIT Media Lab in human-robot interaction and his B.S. in Computer Science at the Georgia Institute of Technology.

Paul W. Schroeder Director of Public Policy and Strategic AlliancesAirawww.aira.io

Paul W. Schroeder is Director of Public Policy and Strategic Alliances for Aira, <ww.aira.io> which provides blind people with convenient, mobile access to visual information. He leads Aira’s public policy engagement and issue development related to state/federal programs, supports Aira’s business development, and manages the relationship with key organizations representing the interests of people with disabilities.

Prior to joining Aira, Schroeder previously served as Vice President of Programs and Policy for the American Foundation for the Blind (AFB), leading AFB’s efforts to improve services and policies related to the needs of people with vision loss. He joined the staff of AFB in 1994 as National Program Associate in Telecommunications and Technology. During 22 years with

AFB, Schroeder assumed increasing responsibilities, ultimately leading AFB's activities related to legislative and public policy, research and demographic trends, and efforts to improve access and information concerning education, employment, independent living and technology. He also oversaw AFB’s publishing and eLearning

7.

http://www.aira.io/

http://www.cataliahealth.com/


programs and several AFB web programs including VisionAware, FamilyConnect and CareerConnect as well as the comprehensive technology magazine, AccessWorld: Technology and People Who are Blind or Visually Impaired.

Schroeder has been involved in a variety of policy and program advocacy efforts, including implementing the Americans with Disabilities Act, the Communications and Video Accessibility Act, the Individuals with Disabilities Education Act and the Rehabilitation Act.

Schroeder has served on the Federal Communications Commission Consumer Advisory Committee. He has served as Vice Chair for the Consortium for Citizens with Disabilities and chair of the World Institute on Disability. He currently serves as Chair of the Board of the Metropolitan Washington Ear, Vice Chair of the Board of the Maryland School for the Blind and a member of the Board of the National Braille Press.

Prior to joining AFB, Schroeder served for three years as director of governmental affairs for the American Council of the Blind in Washington, DC, and as the special projects coordinator for the Governor's Office of Advocacy for People with Disabilities in Columbus, OH.

Schroeder earned a B.A. in Political Science and International Studies from American University.

AT&T Speakers

Corey AnthonySenior Vice PresidentAT&T Human Resources & Chief Diversity Officer – Human Resources

In his role as Senior Vice President - Human Resources & Chief Diversity Officer, Corey Anthony is responsible for identifying and developing leaders, aligning employees with the company’s vision and priorities, and employee engagement. He also leads AT&T’s efforts to leverage its leadership in diversity and inclusion to drive innovation and growth – as well as the company’s EEO and affirmative action policies.

Corey previously led the Emerging Services and Operations Transformation organization, where he played a key role in the company’s global transformation to IP voice, security and cloud services. In addition, he led operations, planning and support for Technology Operations' field and center functions.

Corey is a results-oriented executive with a proven ability to simplify and improve experiences for business customers and consumers. That is the direct result of his strong commitment to the people with whom he works. A proven leader, he consistently builds high-performing, agile, engaged organizations and teams.

Corey was born and raised in Jewett, Texas. He joined Southwestern Bell in 1995 as a manager in the Special Services Center in Wichita, Kan. Throughout his career, he has held leadership roles across AT&T – in its Wireless, Marketing, Finance, Network Operations, Human Resources, and Global Customer Service organizations. These wide-ranging experiences have placed Corey at the forefront of the company’s evolution from a regional telephone company to a global leader in entertainment, business, mobile and highspeed internet services.

Corey gives back to his community by serving on the boards of directors for Junior Achievement and Dallas CASA. He is a passionate advocate for diversity and inclusion. Corey co-founded a chapter of AT&T’s African-American employee resource group, The NETwork – and today serves on the board for Asian Pacific Islanders for Professional and Community Advancement, OASIS and the company’s millennial group, oxyGEN.

8.


Corey earned his Bachelor of Business Administration degree with a double major in finance and accounting from Texas A&M. He and his wife, Priscilla, live in Dallas with their children, Monte and Ryley.

Aaron W. Bangor, Ph.D., CHFP, CPACC Lead Accessible Technology Architect & Director, Accessibility Solutions EngineerAT&T – Chief Compliance Office

Aaron Bangor of Austin, TX is the Lead Accessible Technology Architect at AT&T and Director, Accessibility Solutions Engineer. As part of the Corporate Accessibility Technology Office, he supervises technical and compliance staff; provides technology leadership to compliance teams; develops policies, processes, and tools; conducts research; and promotes solutions that make technology usable by all. He is particularly interested in technology and policy solutions that ensure new products and services are designed and built inherently accessible. Previously, he worked for over twelve years as a member of technical staff in the Human Factors Engineering Group of AT&T Labs, where he conducted research to help make products, services, and systems more user-friendly, including cell phone, web, TV, IVR, and speech-recognition user interfaces.

Dr. Bangor currently serves as Chair of the Texas Governor’s Committee on People with Disabilities and Chair of the Central Texas Business Leadership Network. He is also a Certified Human Factors Professional, Certified Professional in Accessibility Core Competencies, and holds over 30 US patents. He represents AT&T on the U. S. Technical Advisory Group to ISO Technical Committee 159, subcommittees 1 and 4, is US expert for two ISO working groups, and is active in the area of standards development, including national and international standards for accessibility.

Aaron holds a doctorate in Human Factors Engineering from Virginia Tech, where he also earned a Master of Science in Human Factors Engineering, a Bachelor of Arts in Economics, and a Bachelor of Science in Industrial and Systems Engineering.

Glenn Bradford Principal System Engineer AT&T Consumer Digital Organization

Glenn Bradford leads accessibility for Consumer Digital Organization at AT&T. As a highly regarded accessibility expert, Glenn brings over 20 years of experience in web application development and accessibility. Glenn architects and develops compliance solutions that make the digital consumer user experiences more accessible. As part of the Consumer Digital Privacy team, Glenn consults the business to leverage digital technologies in ways that meet compliance obligations, brings forward innovations and delivers value to the business through sustainable solutions in the rapidly changing digital web domain.

Glenn has been recognized by his peers both in AT&T Consumer Digital and in the Corporate Accessibility Technology Office for his leadership and development work. Prior to his 10 years

9.


at AT&T, Glenn worked for Microsoft, IDEO, and HTC architecting and developing digital experiences. He is currently working on a Master’s Degree in Human Computer Interaction at DePaul University, with a focus on analysis and visualization of user experience findings.

John C. Bruns Assistant Vice PresidentAT&T Chief Compliance Office

John C. Bruns, CPA, MBA, IAPP is an Assistant Vice President in the Chief Compliance Office as well as Deputy Chief Accessibility Officer. John was born and raised in San Antonio and graduated from Texas A&M and received an International MBA from University of the Incarnate Word. John has been in Dallas for the past 10 years. With twenty-five years of auditing, accounting, financial management and compliance experience at AT&T, John currently has responsibility for the Corporate Accessibility Technology Office. John’s experience ranges from implementing accounting systems in International Operations and converting foreign financials to US GAAP, to the development of corporate wide compliance programs covering privacy, data protection, anti-corruption, Global Trade, and oversight of the Mexico and LATAM compliance risks. John is an 8-year member of HACEMOS (AT&T’s Hispanic Employee Resource Group) and an officer of the AT&T Wish Connection. On a

personal level, John’s wife also works at AT&T in Corporate Finance, he has a son who is a Junior and a daughter who is a Freshman in high school. John enjoys movies and television shows.

Lorraine Clayton National PresidentAT&T Employee Resource Group - Ability

It began with my deaf cousin who is now blind. My neighbor had developmental delays and my mom had Alzheimer’s. My roots began early for my passion for those with disabilities. While working at the Nokia, I helped ensure their phones met criteria for deaf/hard-of-hearing, dexterity, blind/low vision, and cognitive challenges.

Joining AT&T in 2014, I became an Ability member, VP Operations and now National President. We created a workshop for those with early-stage memory loss to show how devices set appointment reminders, use walking navigation, and attach photos to contacts for easier recognition of who was calling. I was honored to be one of ten AT&T employees

to give a TEDx talk which highlighted this initiative. That talk garnered so much interest in Alzheimer’s awareness, we created an internal support group for employee caregivers.

Recently, we’ve partnered with American Airlines to help children with autism feel a bit more comfortable flying. Also, we’ll be kicking off volunteer opportunities nationwide with Special Olympics. These are some of the initiatives our Ability ERG has embraced. I’m honored to be a champion for people with disabilities and the people they love.

10.


Steve Lutz Director – Project Program Mgmt.AT&T – Mobility Technical Support & Digital

Steve Lutz is responsible for Call Center Innovation for the AT&T Sales and Service Centers, which includes driving highly effective and efficient automation processes via artificial intelligence and robotics technology. Recently, Steve had oversight of the vendor management supporting both Lifeline and Access from AT&T, the new low-cost broadband service for qualified consumers as part of the DirecTV merger condition. In addition, he led the Disability and Aging Group out of Tustin, California.

He has had leadership responsibility as an Executive Director over IP Broadband and VoIP development and delivery, where higher speed functionality like Gigapower was successfully deployed in 2015.

Mr. Lutz began his career with Southwestern Bell in 1982, and has held numerous positions in Sales, Business Development, Information Technology and Marketing. He has served on numerous Boards and has been appointed as Chair of Boards like the San Antonio Technology Accelerator Initiative (SATAI) and the Greater San Antonio Chamber of Commerce IT Committee. He is an active committee member on the Valero Texas Open Charity team, coordinating with businesses and communities that support Honoring Military Heroes, Executive Women Forums as well as other charitable functions tied to the PGA Tour and the VTO event.

Susan Mazrui began at Pacific Bell in 1994, where she gained experience in marketing, as well as external and regulatory affairs. In 1998, she moved to the wireless field, where she developed corporate strategies for state and federal legal and regulatory compliance. Under her leadership, Cingular Wireless became the first national carrier to offer “talking” cellphones and accessible smartphones. At AT&T, Mazrui was instrumental in establishing the Corporate Accessibility Technology Office (CATO), which assesses AT&T products and services for accessibility and usability. She served several terms on the Federal Communications Disability Advisory Committee and on the board of the U.S. International Council on

Disability and the Disability Equality Index advisory committee. She currently serves on AT&T’s Expert Team on Access and Aging, works on a variety of initiatives including Real-Time Text (RTT), video access and serves as a liaison with community organizations. Mazrui was the 2002 Summit on Leading Diversity Corporate Fellow and was inducted into the Spinal Cord Injury Hall of Fame in 2008. In 2013, she was recognized as Employee of the Year by Careers and the disABLED, and in 2014 by AT&T as a Champion of Diversity. In 2016, she received the Digital Accessibility Leadership Award from G3ict and the Stephen Garff Marriott Award from American Foundation for

11.

Susan Mazrui DirectorAT&T Global Public Policy


the Blind. Mazrui received her master’s degree in Education and Special Education Credential at San Francisco State University.

Suzanne Montgomery Vice President – Compliance AT&T Chief Compliance Office

Suzanne joined AT&T in 2004 as a litigation attorney. She is currently the Vice President in the Chief Compliance Office and has responsibility for AT&T’s Compliance Program for a number of AT&T affiliates. In this role, she leads a team of professionals responsible for overseeing compliance with regulatory and legal requirements, mitigating risk, and ensuring AT&T’s adherence to the expectations for an effective compliance program set forth in the Federal Sentencing Guidelines for Organizations. She is also responsible for coordination with compliance liaisons embedded in the business units to assess risks and develop and implement effective mitigation action plans. She holds a BA from Drew University and a JD from Washington University in St. Louis.

She previously held a number of positions within the AT&T Legal Department, including in St. Louis, Bedminster (NJ), Miami and Dallas.

Suzanne and her husband reside in Dallas, TX with their two children. Suzanne is active in the Girl Scouts and is the troop leader for her daughter’s troop. She also coaches the intermediate (10K) training program for the Dallas Running Club.

Mark E. Patterson Senior – Business ManagementAT&T Technology & Operations Diversity & Inclusion Lead

Mark leads Diversity & Inclusion programs and initiatives for AT&T Technology & Operations (ATO), a 123,000+ AT&T business organization with 8 unique divisions.

Mark started as a Call Center Manager with Ameritech (1998) in Cellular Directory Assistance and has overseen many customer service call centers while at AT&T, an Executive Teleconferencing office, providing a high-level teleconference service offered to S&P 500 corporations and state and federal agencies, and Unbundling & Wholesale Call Center, which served our CLEC customers in the industry.

He also has had the opportunity to support various AT&T products in a Business Process Optimization role in Program Management, Operational Process and Customer Experience. Mark

12.


was the National CEO for a 501C3 Employee Resource Group with 6000+ members. He is the Executive Director - elect for the LEAGUE Scholarship Foundation.

Mark holds a degree from Anderson University in Organizational Leadership with honors, where he is a member of the Lambda Zeta, the Anderson University Chapter of Alpha Sigma Lambda National Honors Society.

He has worked with a not-for-profit organization, OutRun the Sun, an organization for Melanoma research and awareness. He is a strong advocate in sun protection and awareness, especially among elementary age school group. Mark is a recent transplant to Dallas, TX., moving just a year ago, from Indianapolis, IN.

Roman Smith

Director – Community Investment/Social Innovation

AT&T Corporate Social Responsibility

Roman Smith is a Director-Community Investment/Social Innovation at AT&T. In this role, Roman helps move forward corporate social responsibility efforts that target areas where the needs of AT&T intersect with the needs of communities. These efforts support the vision of AT&T using the power of the network to build a better tomorrow.

Roman is responsible for creating and building initiatives that drive societal value in the areas of the It Can Wait program, Accessibility, Military Support, and Diversity issues. Roman is part of a core team that is responsible for integrating

social responsible practices throughout the company’s operations; contributing to initiative development and execution; developing and communicating AT&T’s positions; coordinating business operations engagement and communications; and managing stakeholder relationships.

Roman has over 21 years of experience in the telecommunications business. He began his career with Southwestern Bell Telephone Company in 1997. Roman is a native Texan and a graduate of Baylor University. Roman is located at AT&T’s Corporate Headquarters in Dallas, TX.

Linda S. Vandeloop Assistant Vice President External Affairs/RegulatoryAT&T Communications, Inc.

Linda Vandeloop has over 30 years of experience in the telecommunications industry. Linda has held a variety of positions at AT&T, primarily in the Regulatory and Financial Management organizations. She currently works in AT&T’s Federal Regulatory organization in the Washington D.C. office. In her current position she is responsible for consumer and accessibility federal regulatory issues, including coordination of the Industry

13.


Robocall Strike Force. Linda began her career in California at Pacific Bell in the Financial Management organization responsible for revenue forecasting and financial analysis of regulatory issues. She later moved to the State Regulatory organization. She has a Masters of Administration and a Bachelor of Arts in Economics from the University of California, Davis.

Leo Velazquez Principal Technical ArchitectAT&T Online Privacy Compliance

Leo has hands-on practical and strategic compliance and privacy experience in both the private and public sectors. Leo has held multiple leadership positions on technology-driven committees and currently leads privacy initiatives for consumer digital matters. He has also been awarded 14 patents as part of his successful build-out for bringing structure and automation to regulatory expectations.

Leo is a bilingual professional who has successfully bridged challenging cultural, compliance, accessibility, and privacy expectations across multiple jurisdictions. He is responsible for implementing large, complex programs, building relationships, and collaborating with multiple teams to deliver business priorities. His proven results in the

implementation of Privacy by Design process improvements and his work with the Accessibility Compliance program have included rework reduction, improved customer experience, and enhanced time-to-market effectiveness. Leo has been recognized for his ability to focus on strategic perspectives to understand broader business priorities and meet legal and regulatory mandates.

Angelica Willis Lead Consultant – Diversity AT&T Human Resources, EEO and Ethics

Angelica began her career at AT&T in 2009 as a contractor in Uverse Tier 2. Since then, she was hired in as a permanent employee and promoted to management within 2 years. As an M&P Manager, she was responsible for call center agent process improvements for both the DTV and Uverse products.

In June of 2017, she was promoted to the Lead HR Consultant- Diversity role where she is responsible for working with the OFCCP on compliance and evaluation, working with the internal sales team for Request For Proposal compliance in the areas of Veterans and Individuals with Disabilities, and leading the communication and events for the iCount initiative.

A native of Meridian, Mississippi, Angelica graduated from the University of Southern Mississippi with a Master’s degree in Public Relations. She has held positions with The Boys and Girls Club of America, Boeing and L3 Aerospace. Personally she enjoys spending time with her family, (Marlon and Max) and volunteering with her church and various community groups.

14.


Rick Wilson Director – Diversity & Inclusion AT&T – Diversity & Inclusion Talent and Development

Rick is responsible for AT&T’s global corporate diversity segment strategy – supporting a wide range of diverse communities including women, people with disabilities, and the lesbian, gay, bisexual, transgender and queer community. His team drives initiatives that elevate AT&T's impact on its diverse communities, workforce, suppliers, and consumers.

Rick hails from and started his professional career in Cleveland. Since then, he has continued to elevate into more expansive roles, ranging from both strategic and large scale operational leadership positions - ethics/EEO compliance, mergers & acquisition integration, talent acquisition, corporate strategy, and global HR policy.

Rick’s commitment to inclusion, social justice, human rights, and equality is rooted in education. As a graduate of John Carroll University, Rick has been involved or held leadership positions in a number of philanthropic organizations, including AIDS Taskforce of Greater Cleveland, Dallas Pets Alive, Back on My Feet - DFW, Junior Achievement, and Prism Health. He currently serves on the board of directors at Resource Center and North Texas Business Leadership Network (NTXBLN), an affiliate of USBLN.

Rick holds a bachelor's degree in communications from John Carroll University and a master's degree in labor relations and human resources from Cleveland State University.

AT&T Participants

TeNita Ballard Lead ConsultantAT&T Diversity & Inclusion

TeNita Ballard is a Lead Consultant for Diversity & Inclusion at AT&T. Currently, she leads D&I strategy for the Asian Pacific Islanders, Individuals with Disabilities and Veterans segments where she partners with both internal and external stakeholders to ensure AT&T is seen as a great place to work and their service provider of choice. TeNita joined DIRECTV in 2006 with roles as an Investigative Analyst investigating Customer Risk Management and as a Commercial Analyst where she was responsible for commercial dealer account auditing to ensure company policy compliance.

15.


In 2013, TeNita’s dedication for relationship building and community outreach inspired her to lead the group responsible for the creation and launch of DIRECTV’s first African-American employee resource group. BAALANCE (Building African American Leaders and Navigating the Company Experience) launched in January 2014 and quickly became known for providing access to influential African-American at on-site networking events.

With the DIRECTV and AT&T merger, BAALANCE merged into Community NETwork, which is AT&T’s African American Employee Resource Group. She now serves as the Community NETwork Los Angeles Chapter President.

TeNita received her B.A. in Psychology from Cal State Long Beach and her Master of Business Administration from Keller Graduate School of Management. TeNita also held a full-time HR position at Coca-Cola Bottling Company Los Angeles while pursuing her BA and full-time position at DIRECTV while pursuing her MBA.

Connect with her on Twitter @TeNitaBallard.

Betsy Dixon Lead Consultant Diversity AT&T Diversity and Inclusion Talent/Development

Betsy Dixon is responsible for developing AT&T Corporate Diversity & Inclusion strategies. She is the acting contact for AT&T’s 12 Employee Resource Groups (ERGs) and manages the annual ERG National Conference. Betsy is a member of the New Jersey Commodities and Services Council and previously served a chairperson. The council oversees state set-asides for organizations which employ people with disabilities.

Betsy received her B.A. in Classical Languages an Civilizations from Wilson College in Chambersburg, PA and her M.A. in Classics from Penn State University. She has received

numerous awards from the President’s Committee on Employment of People with Disabilities and was also named a Mary K. Switzer Scholar by the National Rehabilitation Association. In her spare time, Betsy visits schools and Girl and Boy Scout meetings to teach children about disabilities and service dogs.

Drew Gersmehl Lead Business DevelopmentAT&T Business – Internet of Things

Drew Gersmehl has worked at AT&T for the last 7 years. He started with the Virtual Storefront Strategy team but has spent a majority of time in his current role on the Business Development Team within Internet of Things Connected Healthcare Vertical.

He previously worked in the consulting arena for 8 years with Accenture and Slalom which mainly focused on Financial Services and Telecom Institutions.

Drew graduated from the University of Georgia. He was born, raised and now resides in Marietta, GA. Drew enjoys time with his wife Kathryn and their two children, Anna and Andrew.

16.


John Herzog Lead Accessibility Solutions EngineerAT&T Corporate Accessibility Technology Office (CATO)

John Herzog is a Lead Accessibility Solutions Engineer in AT&T's Corporate Accessibility Technology Office (CATO). He joined the company in 2013 after having worked as an attorney in the disability rights office of the Federal Communications Commission (FCC) where he drafted new accessibility regulations for television and internet providers known as the Communications and Video Accessibility Act (CVAA).

In John’s current role, he collaborates with DirecTV project managers to insure compliance with the CVAA and enhance accessibility of the DirecTV service for customers with visual or hearing impairments. Recent improvements to DirecTV include a talking guide feature on new set-top-boxes which provides spoken output for blind customers, and screen reader compatibility of DTV smart phone applications.

In addition to advising DirecTV, John also works in concert with project managers and developers to insure that other AT&T products and services comply with accessibility regulations. When appropriate he also provides guidance to clients about how to implement accessibility features during product development and testing. John is a graduate of the University of Michigan law school and lives in Los Angeles California.

Sachin Kothari, CIPP/US Director AT&T Privacy and Online Compliance

Sachin Kothari, is a subject matter expert in corporate privacy practices for a large telecommunications company. His team of privacy practitioners manages privacy and compliance for the company’s Consumer and Business product focused eCommerce operations. Mr. Kothari brings 13 years of experience in privacy with a digital focus. He instituted a Privacy By Design program at that brought the company on the forefront of a resilient and flexible privacy framework that can meet data protection regulations around the world and allow marketing and sales to function with transparency.

17.


Scott Manwaring Application Sales Executive 3 IoTAT&T Global Business Development, Internet of Things (IoT) | Digital Health

Scott Manwaring has over 20 years of experience in the healthcare industry. He began his career as an Intake Clinician at Ridgeview Hospital in Atlanta, GA. Scott spent the next 10 years as the National VP of Sales for Inhealth Systems and Services, a leading EMR vendor in the post-acute ambulatory market.

Scott was originally recruited into AT&T six years ago as a healthcare Subject Matter Expect (SME). He spent his first three years in Business Enterprise and has spent the last three years as the Business Development Lead for the Internet of Things (IoT) Healthcare team.

Scott was born and raised in Lansing, MI. He enjoys spending his free time with his wife Elisa and their three children, Grace, Peyton and Davis.

As Assistant Vice President for Diversity & Inclusion, Eric Mitchell leads efforts to grow a diverse workforce, foster an inclusive workplace, and position diversity & inclusion as a strategic business advantage for AT&T.

Eric and his team collaborate with partners across the company to develop and execute a focused, strategic plan of diversity & inclusion initiatives, activities, training, and sponsorships to make AT&T an employer of choice, a preferred business partner, and an important contributor to the community. In addition, Eric has oversight for AT&T’s Employee Resource Groups and Employee Networks, which have more than 136,000 members globally.

With over 35 years of service in the AT&T family of companies, Eric began his career in 1981 with Pacific Bell. He has over 30 years of experience in Human Resources, holding successive positions in Pacific Bell, SBC Communications, and AT&T.

Eric has considerable experience leading change and growth initiatives across a wide range of HR functions. He led test development and selection methods during the implementation of the Americans with Disabilities Act (ADA). He directed recruiting and staffing services during a dynamic period of company growth. Eric implemented and led the operations of AT&T’s HR service delivery model through a number of company mergers. He built AT&T's Competency Management center of excellence and was a primary partner in the company's Future Ready

18.

Eric Mitchell Assistant Vice President AT&T – Human Resources


workforce skills transformation initiative. Eric has also held leadership roles in Affirmative Action, EEO, Corporate Ethics & Compliance, Workforce Effectiveness, HR Services, and Attendance Operations.

Eric attended the University of California, Berkeley and received his Bachelor of Science with Honors in Biochemistry from the University of Stirling in Scotland. A California native, Eric now resides in Dallas, Texas.

Matthew J. Myrick Lead Accessibility Solutions EngineerAT&T Corporate Accessibility Technology Office (CATO)

Matthew J. Myrick, Lead Accessibility Solutions Engineer - Corporate Accessibility Technology Office (CATO), is responsible for supporting AT&T internal compliance throughout the company to consult with business units to ensure accessibility is on everyone’s mind and while providing viable accessibility solutions for new or existing products and services. In addition to his role, he collaborates with all levels of colleagues between project development teams to marketing teams to the implementation of Real-Time Text (RTT). He demonstrated the backwards compatibility of RTT-to-TTY (text teletype) to the FCC and the telecom industry. The telecom industry and the FCC quickly adopted new rules to facilitate a transition from TTY analog technology to RTT IP technology in late 2015. Matthew has held this role since April 2013 and has 14 years of

experience with the company.

Prior to being with the CATO team, Matthew served as a Channel Manager for AT&T Relay services for 10 years. In his role, he managed and supported AT&T Relay services (TRS/iTRS), marketing, outreach services to contract negotiations. In addition to his experiences, Matthew also worked at Gallaudet University his alma mater for 2 years as a recruiter. He takes pride in learning the growing trends of technology and considers himself a life-long learner. He also served on the Board of Hearing Aid Specialist in the State of Virginia and currently he serves on the Telecommunications Deaf Incorporated as a member of the Board of Directors.

A native Rhode Islander, Matthew holds a Bachelor of Arts in Biology from Gallaudet University in Washington, DC. He and his wife, Ana Paula, have one son, Lucas.

Deborah A. Verbil Assistant Vice PresidentAT&T Senior Legal Counsel

Deborah grew up in Queens, NY, and is a lawyer licensed in Texas, New Mexico, and Connecticut. Deborah began supporting AT&T’s Corporate Accessibility and Technology Office in February 2018. Before joining AT&T 18 years ago, she practiced litigation at Baker Botts, did a stint in legal aid on the Navajo Nation in New Mexico, and worked as a special assistant attorney general for the State of Texas. During her career, Deborah has tried cases before federal and state courts and regulatory agencies, with one of those cases winding its way to the U.S. Supreme Court. Deborah earned her law degree with highest honors from the University of Oklahoma, while working her way through law school as a Licensed Practical Nurse. Before that, she served as a medic in the U.S. Army and Army

Reserve and earned a degree in Natural Science. Deborah looks forward to working with AAPAA in realizing the benefits of technology for everyone.

19.


Denise Werner Sr. Quality M&P Process Mgr. AT&T Chief Compliance Office

Denise Werner is a Sr. Quality M&P Process Manager in AT&T’s Chief Compliance Office Corporate Accessibility Technology Office (CCO CATO). With over thirty years of project management experience, she has led several process improvement initiatives during her four years at CATO. In addition, she has supported the CATO leadership team as Chief of Staff over the last year.

Denise has worked for AT&T or its subsidiaries for over 20 years in a variety of roles within Industry Markets, Event Marketing, Global Markets, Consumer and Business. Prior to joining AT&T, she managed trade shows and events at the Chicago Merchandise Mart, Columbus Gift Mart, and Dallas Market Center. Denise holds a B.A. in Political Science from

the University of St. Francis, Joliet, Illinois, and a M.S. in Project Management from George Washington University. She is a certified Project Management Professional (PMP) and a Six Sigma Black Belt. In her spare time, Denise enjoys traveling, photography, live music and attending sporting events, especially Cubs games in her Chicago neighborhood.

20.

· web viewassistive technology program. his leadership at shepherd center has helped to create...

Documents