การควบคุมคุณภาพเชิงรวม total quality control ( tqc )

Total Quality Control

(TQC)

TQCTQC T = TOTAL Q = QUALITY (DAILY WORK)

QUALITY TQC 5 1. (Quality = Q) 2. (Cost = C) 3. (Delivery = D) 4. (Safety=S) / 5. (Morale = M)

TQC (). ( Dr. Feigenbaum ) TQC

. ( Dr. Juran ) TQC TQC *

TQC ( Ichiro Miyauchi ) TQC *

3

1. 2. 3. *

TQC TQC (QC) 2 QC SQC ( Statistical Quality Control ) QCC ( Quality Control Circle ) *

QC

1. QC QC 2. QC 3. QC 10 4. QC 5. *

TQC ()

TQC QCC QCC TQC TQC QCC

1. *

.2. *

TQC

()1. 2. 3. 4. 5. *

6. 7. 8. 9. 10. 11. 12. *

(Deming Cycle) 1. ( plan : P )2. ( do : D )3. ( check :C )4. ( action : A ) *

1. *

2. *

. . . . . *

*

2 *

3 *

TQC TQC 1. 2. 3. 4. 5. *

1. TQC2. 3. 4. TQC *

TQC

1. 2. PDCA 3. 4. ( 7 QC ) 5. 6. QCC 7. *

7

1. ( check sheet ) 2. ( histogram )3. ( Pareto diagram )4. ( fish bone diagram ) ( Cause Effect diagram )5. ( graph )6. ( scatter diagram )7. ( control chart )

TQC / TOP-DOWN & BOTTOM-UP TOP MGMT TQC

http://www.itech.lpru.ac.th/jakkit/iqm/4%E0%BE%D2%E0%C7%CD~1.PPThttp://www.isothai.com/Webboard/question.asp?QID=663