Seema TomarChris RobsonSuma Surpur

(MIND & BODY & SPIRIT)

Ultimate Fitness Center

COMPANY BACKGROUND

Private health and fitness center in India, Bangalore.

Established in December 2008 Offer Fitness Equipment,

Swimming, Yoga, and Sauna. Offer classes to help improve

health, mind, and body.

COMPANY BACKGROUND CONTD.

Fitness Trainers Available upon appointment.

Currently providing services to 150 Customers

In addition to the basic membership, there are additional services a member can add.

Certified trainers are provided to the customers.

Services are provided 24/7

EXISTING PROBLEM

Current system is paper based As the number of customers are

increasing, the workload on the staff is increasing.

System is error prone. System is not technically

updated.

BUSINESS NEED

To establish a computerized system that will replace our current paper based system.

To keep records of all business data

To manage information about customers

To provide easy access to account and billing information over the internet for customers.

To track sales and improve efficiency

BUSINESS NEED CONTD.

To increase the sales, and customer satisfaction.

To provide online yoga videos for requested customers.

To keep track whether each customers membership is current or expired.

Have a user friendly and personalized interface.

Able to renew the membership after payment. To maintain schedule of classes.

BUSINESS VALUE (INTANGIBLE BENEFITS)

This system will speed up the business processes.

Attracting customers and improving satisfaction by allowing online registration and bill payment.

It will reduce the number of staff members needed to manage the business.

Minimize errors in record keeping. Easy approach for advertising. The system is flexible and will meet goals for

future business expansion.

BUSINESS VALUE(TANGIBLE BENEFITS)

Number of customers will increase by 40%

Business revenue will increase by 35%

The speed and efficiency will increase by 75%

SPECIAL ISSUES

The new system should be completed and implemented in 4 months.

The record keeping staff should be trained on the new system in a short period of time.

Need to transfer existing data to the new system.