ICT Services

History What do we provide Design Goals Benefits Future

History Unskilled local managers have to handle all

I.T. issues◦ Sourcing, purchasing & installing new equipment◦ Managing and testing backups◦ Resolving technical problems

Expensive outsourcing contracts 80 + different ways of doing the same thing No strategic view Chaotic management and support

What do we provide?

Single point of contact for all IT services◦ Technical support◦ Hardware & software purchasing◦ Installation◦ Networking◦ Advice & guidance◦ Negotiation with other local services

Email and network services Strategic negotiation

Network design goals Complete service Fully managed Effective support Uniformity Secure Built in fault tolerance Tailored solutions where necessary Low cost Scalable

Benefits Managers and staff time freed up Reliable Access from anywhere incl. mobile access Effective disaster recovery Support costs reduced Corporate identity

Future Integration into CJSM Finalising ADT with City of London Extend network to all offices

ICT Services