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GPHR

Global Professional in Human Resource

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Exam A

QUESTION 1A manager works very closely with his subordinates to create an effective working environment. Once anew person is hired, he works with the employee to set realistic goals for the short-tern and long- term. Inaddition, he continuously works employees to discuss career paths and career ambitions. He is constantlycoaching, counseling, and mentoring. Once his employees reach goals, he rewards them through meritincrease/bonuses, offering job responsibilities with new challenges, and publicly recognizes theirachievement in cross-departmental meetings. Which of the following motivational theories is least utilizedin his management approach to motivating his employee?

A. B.F. Skinner' Theory of Behavioral ReinforcementB. McGregor's Theory X and Theory YC. Vroom's Expectancy TheoryD. Self-Effcacy TheoryE. Herzberg's Motivation-Hygiene Theory

Correct Answer: DSection: (none)Explanation

Explanation/Reference:true answer.

QUESTION 2Which of the following processes attempts to determine the relative worth of jobs within an organization?

A. Job designB. Job evaluationC. Job analysisD. Comparable worth

Correct Answer: BSection: (none)Explanation

Explanation/Reference:right answer.

QUESTION 3The HR Director of a multinational, U.S.-based company is proposing a staffing plan where foreign officesare staffed with as local nationals as possible instead of expatriates. Which of the following are NOTbusiness justifications for this proposal?

A. Building local expertise competenciesB. Compliance with U.S. tax regulationsC. Favorable tax treatment by local governmentD. Realization of cost savings


Explanation/Reference:

QUESTION 4You have decided to measure the organization's recruiting effectiveness in the long term by calculating ofturnover. Which of the following reasons represents the PRIMARY purpose of this measurement?

A. Improve quality of employeeB. Motivating employees effectivelyC. Risk managementD. Assessing cost effectiveness of programs



QUESTION 5A company decide to purpose an international assignment program to fill a new position in its new officeBeijing, China. With the assistance of the human resources professional, the management, team hasfinalized a list of selection criteria of the candidate for the role considering the entire scope of theinternational assignment. During the interviewing process, they utilize various tools to isolate out thesuccess factors.After deciding on the candidate and the individual accepting the offer, the human resources professionalwith vendors to provide cross-cultural training prior to departure and plans all the logistical details for therelocation. The human resources professional also assists the individual and his family by providingcontacts and setting up meetings with other expatriates in the host country to orientate the expatriatebefore country, ie career deveploment, potential roles, personal transition, etc. In this scenario, which of thefollowing actions items were forgotten to ensure a successful international assignment?


A. Plan for a successful repatriationB. Provide ongoing support, while on assignmentC. Plan the international assignment as part of a process, not an activityD. Provide appropriate training


Explanation/Reference:proper answer.

QUESTION 6Which of the following is NOT a reason to outsource ?

A. To share financial riskB. To manage a difficult riskC. To create valueD. To gain access to world-class talent

Correct Answer: CSection: (none)Explanation

Explanation/Reference:exact answer.

QUESTION 7Which of the following stages of globalization is an organization likely in if it is pursuing a polycentricstaffing approach?

A. DomesticB. GlobalC. MultinationalD. Transnational



QUESTION 8You are responsible for hiring an engineering architect in Bangalore, India through a short-terminternational assignment. Which of the following rechniques is the LEAST relevant selection selectioncriterion tool for this position ?

A. Standardized measures of psychological traitsB. Evaluation of work samplesC. Self-assessmentD. One-on-one interviewing


Explanation/Reference:elaborated answer.

QUESTION 9Which of the following factors is NOT a significant variable in how an individual may re-adjust afterreturning home ?

A. Extent of previous experience on international assignmentsB. Length of time on international assignmentC. Clarity of new job and roleD. Changes in family & friends

Correct Answer: ASection: (none)Explanation

Explanation/Reference:up to date answer.

QUESTION 10Which of the following is NOT an external third-party source for recruiting ?

A. Private employment agenciesB. Labor unionsC. Outplacement firmsD. Agencies

Correct Answer: BSection: (none)

Explanation

Explanation/Reference:absolute perfect answer.

QUESTION 11A U.S. Based manufacturing company has decided to expand overseas to South Korea. Which of thefollowing is an example of environmental scanning ?

A. Building internal training programs for the new international employeesB. Developing a compensation structure in line with the local marketC. Changing the company's product mix to take advantage of the new labor marketD. Analyzing the number of skilled workers in the area


Explanation/Reference:answer is upgraded.

QUESTION 12As the of its corporate restructuring program, a corporation has invest in a manufacturing site ten milesoutside of Bnagkok, Thailand. Which of the following factors is NOT a labor market factor that might affectthe compensation strategy?

A. Inflation and interest rates are rapidly risingB. Geographic concentration of labor around Bangkok, ThailandC. Demand for laborD. Types of renumeration sought


Explanation/Reference:answer is straight.

QUESTION 13A U.S. based high tech company has built a R&D office in Bangalore, India. Four years have passed sincethe Greenfield operation was successfully built. During this time, the new location has taken on higherpriority engineering projects and trained and developed managerial skills of its newly recruited manages inBangalore.Headquarters wants the office to take on a new engineering project that would expand its business in theU.S. by adding a new product line. This project has been identified as the most important objective for thecorporation in the mid-term. The project is still in the phase of identifying specifications and developingmilestones, where the engineering management team is working closely with the product manager. Themanagement team understand that is must create an international assignment program to have this projectrun smoothly. The team believes that extended business travel would be the most appropriate program.In order t confirm their belief, the HR manager does extensive research. The analysis shows that extendedbusiness travel will result in $10,000,000 additional revenue in the first year and $5,000,000 additionalrevenue in the second year due to the customization of the product to customer demand. The cost of theprogram is $400,000 initial investment plus a variable cost of $100,000 per year. What is the break-evenpoint

A. 2.4 monthsB. 4.8 monthsC. 6 monthsD. 2 months

Correct Answer: B

Section: (none)Explanation


QUESTION 14A corporation decides to pursue a participative management style in order to make improvements in theiroperational efficiencies. Which of the following processes is the organization utilizing in order to achievetheir strategic goal?

A. Continual renewal processB. Total quality managementC. Horizontal learning processD. Entrepreneurial process



QUESTION 15According to the global performance management process, an organization should be aliging companysystems in phases EXCEPT in which of the following stages?

A. Specifying each employee's performance planB. Defining global business strategy and objectivesC. Linking benefits & rewards as well as employee development to the processD. Conducting the appraisal with each employee



QUESTION 16After performing a global gap analysis, the global HR team has identified an initiative to identify at leastthree potential candidates for each Senior Director and VP position. In order to build accountability forimplementing this initiative, which of the following pieces of information is NOT necessary?

A. Source of resourcesB. Modes of communicationC. Benefit to the individual and organizationD. Developing S.M.A.R.T objectives



QUESTION 17Which of the following type of listening is occurring when a person is thinking. "Robert has some legitimatepoints about the importance of quality and its importance in the company's growth" while listening to a ISO-9001 training session?

A. ActiveB. EmpathicC. InformationalD. Evaluative



QUESTION 18Which of the following is NOT a potential difference in benefits practices that Human Resources shouldevaluate when developing a global compensation and benefits strategy?

A. Leaves of absencesB. Life insurance benefitsC. Medical coverageD. Reasons for termination



QUESTION 19A gap analysis is performed to measure the skill gap between current executives and the type ofexecutives in order to have a truly global workforce. Which of the following analysis techniques does thismeasure utilize?

A. Ratio analysisB. Criterion-referenced analysisC. Trend analysisD. Norm-referenced analysis



QUESTION 20According to Claus, which of the following HR activities is considered an upstream function?

A. CompensationB. Employee relationsC. HRISD. Staffing



QUESTION 21Which of the following represents a HR strategic activity?

A. Recruitment of staff for new R&D projectB. Implement annual performance appraisal programsC. Designing an employment brandD. Provide specific job training programs



QUESTION 22Which of the following is NOT a potential reason for a company's decision to fill a position through aninternational assignment?

A. Assist in creating alignment with headquarters' goals and objectivesB. Assist in developing a consistent culture across the corporationC. Specific person is the most qualified candidate for the jobD. Lack of core skill sets for the position available in the area



QUESTION 23In the European Union, many multinational companies have Work Councils that are created to protectworkers interests. A company with 50 employees working across the EU has decided to create a WorkCouncils Recently, a court has fined the corporation for laying off 10% of the employee population in one ofits E.U sites without discussing it with its Work Councils. Which of the following reasons represents thePRIMARY rationale for why this occurred?

A. The company did not follow the collective bargaining agreementB. The company did not follow the voluntarily-provided programC. The company did not follow the government-provided programD. The company did not follow the government-mandated program



QUESTION 24Which of the following describes the global compensation and benefits strategy that would BEST align withan organization that has decided to pursue a polycentric staffing approach?


A. Utilization of headquarters policies with little adaptation to local considerationsB. Consistent local and global policiesC. Consistent policies within a region, but may not thoroughly consistent across regionsD. Consistent local policies, but may not be consistent across the organization globlly



QUESTION 25According to Black and Mendenhall, which of the following factors is NOT a function of the individual thatdetermines the degree of adjustment required in order to adapt to a new environment?

A. Relationship skillsB. Self-efficacyC. Perception skillsD. Family-spouse adjustment


Explanation/Reference:well written answer.

QUESTION 26A U.S. based high tech company decides to build a R&D office in Bangalore, India. Which of the followingterns describes this kind of expansion decision?

A. Greenfield operationB. International mergerC. Joint ventureD. Trading house



QUESTION 27According to the European Union and the International Labor Organization (ILO), which of the followinglegal instruments is non-binding?

A. ConventionsB. Decisions

C. RegulationsD. DirectivesE. Opinions

Correct Answer: ESection: (none)Explanation


QUESTION 28Which of the following is NOT a step in the Strategy Implementation stage of Strategic Planning?

A. Short-term organizational objectives are establishedB. Actions plans are developedC. Resource allocationD. Long-term objectives are established and strategies defined



QUESTION 29A Product Manager travels 2 weeks every month to the Asia office on business. The other 2 weeks of themonth, she works at the U.S. based headquarters. She gets compensated in U.S. dollars. While in Asia,she works with the respective Engineering team to define specifications that will meet customerexpectations. Which of the following describes her work situation?

A. Localized transfersB. Extended business travelC. Third country nationalD. Short-term assignments



QUESTION 30Which of the following is a shared characteristic of all four levels of learning, as identified by Kirkpatrick?

A. QuestioningB. ReactionC. ResultsD. Behavior



QUESTION 31

An organization is in the growth stage of the organizational life cycle. It has five locations, one in the

A. S. (headquarters), two in Asia, one in South America, and one in Europe. The foreign operations arerelatively new, fully operational only within the last 5 years. During this time, each office has caucusedon building both technical and managerial talent within its own site. Once a year the executive teamfrom headquarters visits each office to meet with the managers at each site to discuss the coming fiscalyear's strategic goals and objectives. Which of the following stages of globalization BEST descries thephase this company is in?

B. InternationalC. TransnationalD. MultinationalE. Domestic



QUESTION 32Let's assume that a company's promotion/ compensation philosophy focuses on the employees' long termgoals. The company believes all employee should be given the opportunity to pursue their long- termprofessional goals, as long as they are willing to put in the time and effort. In fact, the company extends thisgeneral philosophy of the importance of the individual to a "no-layoff" policy, even in difficult businesstimes. Which of the following best describes this type of culture?

A. Clan cultureB. Bureaucratic cultureC. Entitlement-orientedD. Contribution-oriented



QUESTION 33Which of the following is NOT A measurement technique that measures the effectiveness of an internalprocess?

A. Cost-benefit analysisB. Break-even analysisC. Correlational studyD. Return on Investmetn (ROI) analysis



QUESTION 34The HR Director of a multinaltional, U.S. based company is proposing a staffing plan where foreign officeare staffed with as many third country nationals as possible instead of expatriates. Which of the following isan advantage to utilizing third country nationals vs. expatriates to fill international assignments?

A. Helps to create a truly global workforceB. Helps solve specific problems to meet specific needsC. Facilitates global integration and standardizationD. Helps to develop a pool of global executives


Explanation/Reference:answer is clear.

QUESTION 35Which of the following is NOT a benefit of a company and community site visit and orientation before anindividual decides to accept an international assignment?

A. Results in the selection of the most qualified candidateB. Encourages self selectionC. Helps an organization to dispel unrealistic expectationsD. Reduces employee turnover



QUESTION 36A company has been utilizing expatriates from headquarters to fill skill gaps internationally. However, theinternational assignees have been having problems building trust locally. In addition, the costs to maintainthese assignments have been exorbitant. Given the current circumstances, which of the following resourcegroups may be a better alternative to staffing for future or to fill the international assignment positions in thelong term?

A. Local nationalsB. ExpatriatesC. InpatriatesD. Third country nationals



QUESTION 37Which of the following statements describes a false positive in the selection process?

A. A qualified candidate who was hiredB. An unqualified candidate who was rejectedC. A qualified candidate who was rejectedD. An unqualified candidate who was hired


Explanation/Reference:assessed answer.

QUESTION 38Which of the following issues does the International Labor Organization (ILO), European Union (EU), andthe Organization Economic Cooperation and Development (OECD) all address?

A. Industrial relationsB. Combating briberyC. TaxationD. Education and culture



QUESTION 39Which of the following defenses is legitimate for a U.S. firm operating in other countries for violating TitleVII of the Civil Rights Act?

A. Treaty rightsB. Compulsory by foreign lawC. Is a non-extraterritorial lawD. Sovereignty immunity



QUESTION 40Which of the following is an intangible benefit of an international assignment?

A. Faster cross-border project completion timesB. Development of technical skills by local workersC. Increased alignment of host country goals with overall company goals and objectivesD. Increased process efficiency


Explanation/Reference:Explanation:

QUESTION 41The success of an internal business process is evaluated by the extent to which that process meets theobjectives of its function. Which of the following best describes this measurement of success?

A. Management by objectiveB. EffectivenessC. Balanced screcardD. Efficiency



QUESTION 42You are in the process of evaluating the current global compensation structure, which is based onheadquarters biases. One of the remote offices has a very unique culture, Because their culture is diffuseoften combining family, life, and work together, is universalistic, and focuses on the collective group.On the other hand, the other locations, including headquarters, have a culture that is particularistic,individualistic, and specifically divides work and family. Which of the following aaspects of the currentstructure might be affecting the unique location by the lack of adaptation to local pressurea?

A. Defined goals are clear, relevant, and ensure line of sightB. Company has adopted an aggressive sales commission plan for each salespersonC. Company has adopted a gainsharing planD. Every employment offer is deltailed in writing



QUESTION 43A company is a four-year old start-up running on venture capital investment. Its initial assumption of a $2billion market for its product has ahrunk to a $50 million market. Which of the following stategies is NOT astategy that would be deliberated during the strategy development phase of the strategic planning process?

A. Plan to expand the capability of the R&D team to add value addea skill and knowledge to the companyB. Decide to move into a new market placeC. Evaluate potential merger and acquisition candidates to expand product mix and create a healtheir

income streamD. Reduce the number of different versions of the product into three main product lines



QUESTION 44Which of the following stages of the International Assignment Process model is the most critical indetermining the success of an international assignment?

A. Pre-departure preparationB. Assessment and selectionC. On assignmentD. Completing the assignment



QUESTION 45You are responsible for hiring an entry-level engineer position in Bangalore, India. Which of the followingrecruitment sources is the least likely to be used?

A. Contingency-basis employment agenciesB. Recruiting at colleges? vocational schoolsC. Employee referral programD. Post jobs online on corporate website



QUESTION 46Which of the following takes into account the effects of inflation when analyzing data from a pulishedsurvey?

A. AgingB. Measuring central tendencyC. Utilizing frequency distributionsD. Leveling



QUESTION 47Which of the following is NOT a variable that differs between replacement planning and successionplanning?

A. Identified skill requirementsB. Tools utilizedC. Information flowD. Outlook into future (in terms of time)


Explanation/Reference:acceptable answer.

QUESTION 48Which of the following is the mostimportant step when outsourcing the sert up of a new HRIS (humanresource information system)?

A. Select the best HRIS system with extensive capabilitiesB. Prepare a detailed request for proposal (RFP)defininf desired specificationsC. Analyze the organization's needs for building a HRIS systemD. Develop a complaint procedure for all work disputes

Correct Answer: C



QUESTION 49Which of the following decribes an employee's motivational potential, according to the job characteristicsmode?

A. Ability to implement, responses, feedbackB. Motivation factors and incentivesC. Skill variety, task identity, task significance, autonomu, feedbackD. job analysis, task significance



QUESTION 50A company decides to pursue an international assogment program to fill a new position in is new office inBeijing, China. With the assistance of the human professional, the management team has finalized a list ofjob-specific selection crieria of the ideal candidate for the role. During the interviewing process, the keyselection tool utilized was role-playing. Role-playing was done entirely in Mandarin bases around commonbusiness and family situations an expatriate may face. In addition , role-playing was utilized to show howthe candidate had successfully protrayedidentified success factors in past behavior. Which of the followingselection methods was NOT utilized in this scenario?

A. Work sampleB. Situational assessmentsC. Self-assessmentD. Interview



QUESTION 51Which of the following leadership theories believes that leadership styles should correspond to the maturityof the employees?

A. Contingency theoriesB. Situational theoriesC. Behavioral theoriesD. Trait theories



QUESTION 52

A .U. S. based Engineering Manager was sent to England for a short-term six-month assignment to recruitand build a team. He is almost dome with the assignmrnt and describes the entire opportunity as beingexciting and challenging. He wants to stay in Europe further and hopes to go on future internationalassignments. According to Black and Mendenhall, which of the following stages of the cross-culturaladjustment cycle is the manager in?

A. Culture shockB. MasteryC. AdjustmentD. Honeymoon



QUESTION 53Which of the following groups would NOT be considered to be subject matter experts (SME's) of a jobfunction?

A. Current incumbentsB. Direct reportsC. Trained job analystsD. D.Supervisours



QUESTION 54Let's assume you need to develop a strategic employer branding program. Which of the following is one ofthe LEAST effective methods in prositive employer branding?

A. Providing above-market compensation packagesB. Gathering local confidence by socially responsible actions, ie environmentally consciousC. Winning the Malcolm Baldrge National Quality AwardD. Implementation of flexible work arrangements that reduce turnover by 10%



QUESTION 55What are the 4P's in Marketing?

A. Place, Product, Promotion, PartnershipB. Price, Place, Product, PromotionC. Price, Product, Promotion, ProductivityD. Price, Product, Promotion, Partnership

Correct Answer: B



QUESTION 56Which of the following is NOT a reason why a company would pursue moving forward with an acquisition?

A. Improve customer relationsB. Increase their current market shareC. Acquire new skills and talentsD. Expand their product protfolio



QUESTION 57Which of the following criteria is NOT a factor in determining the level of control of a non-U.S.corporation?

A. Labor relations centrally controlledB. Principal place of businessC. Shared managementD. Interrelation of operations



QUESTION 58The following non-immigrant visa allows managers, who work for a foreign employer, to work in the UnitedStates for a parent, subsidiary, or affiliate company if the individual worked as a manager during one of thelast three years:

A. B-1 business vistor visaB. L-1 intracompany transfer visaC. H-1B specialty occupation visaD. TN visa



QUESTION 59Which of the following is NOT a significant benefit for employers to clearly communicate the direct andindirect compensation strategy to their employees?

A. Better understanding of equity in structureB. Minimize confusion over issues such as vacation policy

C. Clear understanding of compensation and performance through performance appraisalsD. Understanding the amount of money employers pay to maintain health care benefits



QUESTION 60Human resource management is conducted to achieve______goals.

A. OrganizationalB. PersonnelC. SupervisoryD. Management



QUESTION 61A HR staffing plan is different from strategic HR planning because it is a lot more tactical respondingquickly to changes. Which of the following is NOT a factor that helps to ensure that the tactical HR staffingplan is linked to strategic HR planning?

A. Should get buy-in from a large audience when developing global RH staffing plansB. Assumptions of the HR staffing plan is explicit and fact-based when communicating the plan across the

various global locationsC. HR staffing plan clearly aligns with organizational goalsD. Perform a gap analysis to determine the current staffing pool vs. the future needs



QUESTION 62A corporation is considering building a greenfield operation for a R&D site in Bangalore, India According tothe strategic plan, technical managers from headquarters will manage these employees and incorporatethem in their current engineering product deployments. Which of the following is NOT an advantage ofpursuing heterogeneous global teams?

A. Local responsivensiveness to custormersB. Transfer of knowledge between the two or more sitesC. Easier to agree on a specific decisionD. More innovative ideeas developed


Explanation/Reference:actual answer.

QUESTION 63Which of the following is one of the primary outcomes of a job analysis?

A. Job specificationsB. Performance criteriaC. Highly structured questionnairesD. Competency model


Explanation/Reference:straight answer.

QUESTION 64An oraganization is in the growth stage of the oraganizational life cycle. If has five locations, one in the

A. S. (headquarters), two in Asia, one in South America, and one in Europe. The company has decided toutilize a geographic oranizational structure. Although the foreign locations are relatively new, each officehas focused on building both technical talent within is own site. Therefore , each location is fullyoperational each running fairly independently. However, once a year the executive team formheadquarters visits each office to meet with the managers at each site to discuss the coming fiscalyear's strategic goals and objectives, Which of the following factors does NOT play a factor indetermining the global staffing approach in this scenario?

B. Global growth strategy of orgazationC. Fairly locally resonsive strategy by headquartersD. Strategic plans identified by hesdquartersE. Relative maturity of each global location



QUESTION 65Which of the following is NOT an international assignee?

A. ExpatriateB. InpatriateC. Third country nationalsD. Local nationals



QUESTION 66Which of the following is NOT a potential reason for geographic differentials in pay?

A. Different cost of living standardsB. Incentive to attract akilled workers to an area, which normally has rain for 80% of the yearC. Existence of a large group of minorities in the area

D. Incentive to attract workers to a foreign country



QUESTION 67Which of the following is NOT a potential outcome of a poor decision making process by the individual inresolving to pursue an international assignment?

A. Home country manager addresses problems quickly and thoroughly while the individual is onassignment

B. Dissatisfaction by assognee's familyC. Individual evaluates aspectds of the international assignment incorrectly due to the lack of knowledge in

doing soD. Unrealistic expectations about assignment



QUESTION 68Which of the following is the least important factor to consider when evalusting a third-party contractor tooutsource benefits administrstion?

A. Detailed audit stuctureB. Responsetime to client questionsC. PriceD. Preexisting/ existing relationships with carriers


Explanation/Reference:answer is confirmed,

QUESTION 69Which of the following functions does a job description NOT serve?

A. Tool during performance appraisalsB. Tool for diversity planC. Tool for selection criteriaD. Tool for HR planning



QUESTION 70An Organization's sales team is made up of two individuals to sell its products internationally. In lieu of the

small group, the company has decided to utilize representatives from other inability to communicationicateits technical aspects. Which of the following elements should the sales team work with marketing on toresolve this promblem?

A. Improve Place (ie channel partner relationships)B. Improve ProductC. Improve PromotionD. Lower Prices



QUESTION 71Individuals have various styles of learning. Which of the following types of learners is best suited forlectures?

A. Kinesthetic learnersB. Visual learnersC. Tactile learnersD. Auditory learners



QUESTION 72Which of the following isNOT one of the four fundamental principles and rights at work established by theInternational Labor Oraganization (ILO)?

A. Collective redundancyB. Elimination of forced or compulsory laborC. Abolition of child laborD. Elimination of employment-related discrimination



QUESTION 73An organization is in the global stage of globalization. Which of the following BEST describes the keyfunctions of human resources professionals working in this company at this time?

A. Increasing activity in international assignment programs, so that they have an extensive knowledgeabout various host countries. Focused on change partner and navigator role.

B. Experts at moving resources back and forth across countries. Focused on only navigator role.C. Increasing activity in international assignment programs, so that they have an extensive knowledge

about various host countries. Focused builder and change partner role.D. Experts at moving resources back and forth across countries. Focused on change partner and

navigator role.



QUESTION 74In order to measure staffing effectiveness, a company measures the yield ratio of offers to interviews.According to the research, the company yields the following ratios for the following staffing sources:contingency firms (15% first year's salary) 1/10, website (1% G&A costs) 2/12, employee referrals ($0 cost)3/9, internal recruiters (4% G&A costs) 1/15. Which of the following decisions is a good decision based onthe information provided above ?

A. Pursue use of alternate staffing sourcesB. Pursue relationships with alternate contingency firmsC. Terminate internal recruitersD. Promote employee referrals



QUESTION 75An organization decides to provide their employees who have stayed with the company for 15+ years apension based on the average earnings in the last 3 rears of their employment with the company. Whichtype of formula does this utilize ?

A. Final payB. Cash balance planC. Flat dollarD. Career-average



QUESTION 76A Product Manager has been identified to travel 2 weeks every month to the Asia Engineering office onextended business travel for an eight-month period. The other 2 weeks of the month, she works at the U.S.Based headquarters. Which of the following training programs is the MOST critical to ensure success onthe job ?

A. Technical abilityB. Cross cultural team buildingC. LanguageD. Cross cultural training



QUESTION 77A U.S. Based high tech company has built a R&D office in Bangalore, India. Four years have passed sincethe greenfield operation was successfully built. During this time, the new location has taken on higherpriority engineering projects and has trained and developed managerial skills of its newly recruitedmanagers in Banhalore.Headquarters wants the office to take on a new engineering project that would expand its business in theU.S. By adding a new product line. This project has been identified as the most important objective for thecorporation in the mid-term. The project is still in the phase of identifying specifications and developingmilestones, where the engineering management team is working closely with the product manager. Themanagement team understands that it must create an international assignment program to have thisproject run smoothly. The team believes that extended business travel would be the most appropriateprogram. In order to confirm their belief, the HR manager does extensive research. The analysis showsthat extended business travel will result in $10,000,000 additional revenue in the first year and $5,000,000additional revenue in the second year due to the customization of the product to customer demand. Thecost of the program is $400,000 initial investment plus a variable cost of $100,000 per year. What is thecost-benefit ratio in the first year ?

A. 25:1B. 20:1C. 1:20D. 1:25


Explanation/Reference:answer is accepted.

QUESTION 78Which of the following is NOT considered a competitive advantage strategy ?

A. Above Market Compensation StructureB. Product differentiationC. Cost advantageD. Customer Intimacy



QUESTION 79A U.S. Based high tech company has built a R&D office in Bangalire, India. Four years have passed sincegreenfield operation was successfully built. During this time, the new location has taken on higher priorityengineering projects and has trained and developed managerial skills of its newly recruited managers inBangalore.Headquarters wants the office to take on a new engineering project that would expand its business byadding a new product line. This project has been identified as the most important objective for thecorporation in the mid-term. However,the site still lacks technical knowledge in a particular area. Which ofthe following types of international assignments is the most appropriate in order to fill this knowledge gap ?

A. Localized transferB. International commutingC. Short-term assignmentD. Long-term expatriation

Correct Answer: C



QUESTION 80A Singapore-based restaurant chain is experiencing phenomenal growth. The chain offers a unique servicefor demographics experiencing the growth of two-person income families. It offers a variety of affordable,healthy alternatives to the fast food chains. Corporate headquarters is trying to decide whether to offer onedingle line of products shared throughout each chain or to offer one single line of products shared by eachregion. This scenario is an example of which of the following types of tensions common in global expansion?

A. Value creation measure vs, standardizationB. Localization vs, privatizationC. Global integration vs, local responsivenessD. Activity measure vs, results measure



QUESTION 81A U.S. based Engineering Manager was sent to England for a short-term six-month assignment to recruitand build a team. He is done with the assignment and has returned home. When going out with family andfriends, he describes the entire opportunity as being exciting and challenging. He wishes he could havestayed in Europe longer. Which of the following repatriation programs is the MOST appropriate to ensure asuccessful repatriation ?

A. Re-entry training programB. Compensation and benefits adjustmentC. Policies on repatriationD. Recognition and appreciation



QUESTION 82Which of the following represents a PRIMARY reason why employees leave an organization ?

A. Lack of challenging workB. Manager does not share relevant information with employeesC. Manager is not approachable and open to new ideasD. Uncertainty of future



QUESTION 83A company develops its future leaders by hiring college graduates of top tier universities and putting themthrough a management program. During the management program, they are rotated through carious jobfunctions over 2-3 tears. During this time period, their success in a technical area of expertise isolates outthe potential leaders for various departments. According to Evans, Pucik, and Barsoux, which of thefollowing approaches to leadership to leadership identification and development is this organization utilizing?

A. FunctionalB. Elite PoliticalC. Elite CohortD. Managed Development



QUESTION 84Which of the following is NOT an action performed during the needs analysis analysis stage of the changemanagement process ?

A. Specifying the objective to be achievedB. Environmental scanningC. Assessing the organization and its historyD. Discussing alternative plans and gauging reactions



QUESTION 85Which of the following is NOT a potential difference in benefits practice that Human Resources shouldevaluate when compensating an expatriate or local national ?

A. Medical careB. Hours worked per weekC. Social securityD. Vacation days



QUESTION 86Which of the following is NOT a basic objective of a total compensation system ?

A. Internal and external equity for employeesB. All of the aboveC. Aligns with organization's vision, mission, and short and long-term strategiesD. Provides direst compensation that leads the market



QUESTION 87Which of the following is a disadvantage of utilizing internal recruitment methods ?

A. Morale problemB. MisplacementsC. Organizational inbreedingD. Long orientation time



QUESTION 88Which of the following represents an argument why nations should confer within organizations like the EUto create minimum labor standards worldwide ?

A. Passing judgment can be viewed as imperialisticB. Puts some countries at a competitive disadvantageC. In order to meet binding regulations of the respective organizationD. May impede a nation ? s comparative advantage, only worsening conditions for internally



QUESTION 89Which of the following is an explicit factor of a corporate culture ?

A. Authority and working relationships between employeesB. Values, norms and beliefsC. Communication stylesD. Systems and processes



QUESTION 90Which of the following actions is NOT subject to prosecution, based on the Age Discrimination inEmployment Act ( ADEA )?

A. Age based discrimination against a U.S. citizen in Pakistan by an India based corporation.B. Age based discrimination against a U.S. citizen in Pakistan by a U.S. based corporation.

C. Age based discrimination against a non-U.S. citizen in Pakistan by an India based corporation.D. Age based discrimination against a non-U.S. citizen in Pakistan by a U.S. based corporation.



QUESTION 91Which of the following laws does NOT apply outside of the United States for U.S. Based firms ?

A. Americans with Disabilities Act (ADA)B. National Labor Relations Act (Wagner Act)C. Foreign Corruption Practices Act (FCPA)D. Title VII of the Civil Right Act



QUESTION 92Which of the following indicators is lagging indicator ?

A. Return of shareholder valueB. Reduced turnoverC. Customer satisfactionD. Production throughput



QUESTION 93Which of the following types of organizational structures would be MOST effective in being responsive tocustomer?

A. Line unitsB. MatrixC. DivisionalD. Functional



QUESTION 94An organization is in the growth stage of the organizational life cycle. The company is a small staffing firmmade up with a founder who largely performs a business development individuals, and 2 junior recruiterswho perform most the administrative function. Each recruiter is paired up with a business development

individual to target a specific niche in professions-sales and marketing vs. engineering vs. administrativestaff (ie clerical, accounting, etc). Which of the following types of organizational structures isrecommended?

A. CentralizationB. DivisionalC. FunctionalD. Narrow span of control



QUESTION 95Which of the following best describes an organization's compensation philosophy if the average employee'scompa-ratio is determined to be 0.70?

A. Lags the marketB. Serves as a benchmarkC. Leads the marketD. At the market



QUESTION 96A Peoplesoft consultant is interested in moving up in management. In order to do that, she has just startedattending a part-time MBA program at Columbia University. In addition, she realizes that she needsadditional global experience. Which of the following would MOST benefit this person if they would like topursue the management track ?

A. Job-sharingB. MentoringC. Succession planningD. Expatriate mentoring



QUESTION 97A global team is made up of 5 individuals and a manager. The manager is located at headquarters in the

A. S., 2 individuals are in Europe, and 3 individuals are in 3 different locations in Asia. The managerdefines the group's goals, delegates work, and makes tough decisions when necessary.His team is made up of a creative innovator, a person to deal with all of the operational details andrequirements, a person who continuously communicates across the group and explores alternatives; astrategic thinker, and a person to evaluate and curtail potential errors and negative consequences. Inthis scenario, which of the following is NOT an aspect that the manager should monitor in order toensure a successful global team ?

B. Building trust amongst the teamC. Establishing goals and boundaries across the teamD. Add a person into the team to play the coordinator roleE. Resolving conflicts amongst the team




QUESTION 98A product manager is sent around the world to visit the various engineering sites in order to help developthe appropriate customer customer specifications into the final product. According to Hofstede, which of thefollowing is NOT a potential underlying cultural value that the product manager should consider as beingimplicit in the interactions with the engineers and their behavior ?

A. Defined gender rolesB. Individualism vs. collectivismC. Level of uncertainty avoidanceD. Universaliam vs. particularism



QUESTION 99You have recruited an engineering architect for a short-term international assignment in Bangalore, India.During the pre-departure training, you ask the training consultant to focus on providing immediate survivaltechniques. For example, the trainer outlines where the individual can obtain assistance and explainslogistical realities of getting around in the host country. Which of the following processes does this describe?

A. AssimilationB. On-boardingC. RelocationD. Outplacement



QUESTION 100A U.S. based high tech company has just built a new manufacturing operation in Beijing, China. Over thelast two months, they have been trying to recruit skilled and unskilled labor to fill the new open positions. In

addition, the company has decided to create 2 international assignments to fill identified skill gaps.One position is for a Senior Manufacturing Manager/Director to get the operation up and running within 4more months meeting identified planned outs and the second position is for a Senior ManufacturingEngineer to deal with any engineering issues when developing the process. When trying to identify potentialinternal candidates for the Senior Manufacturing Manager/Director position through the skills inventory,which of the following skills is the LEAST relevant ?

A. Ability to speak ChineseB. Past experience with creating new manufacturing operationsC. Past international experienceD. Strong technical understanding of manufacturing the designated product line



QUESTION 101You are in the process of developing a global compensation structure. Which of the following factors doesNOT affect the strategy pursued ?

A. Laws and regulationsB. Cultural differencesC. Economic factorsD. Career management system



QUESTION 102After two years of selling mostly prototypes of their product, built to customer specifications, a company isbeginning to commercialize this product. The current average cost to build the product is $1000 per unit,where $600 is the bill of materials and $400 id the direct labor. The company currently produces at the runrate of the 100 good units per week from 200 total units processed. The firm currently sells the product at$1500 per unit, without volume discounts. One of the major pressures from their customers is to cut costsby 40% within one year. Which of the following strategies should the firm pursue first based on thefollowing research data ? Please assume there is infinite customer demand.

A. Acquiring a company overseas in order to manufacture the product, which would reduce costs by 75%in Year 1 (5% probability of the success )

B. Developing a turnkey operation that reduces costs by 65% in Year 1 (30% probability of the success )C. Participate in a joint venture for new R&D that would help reduce costs by 50% by improving yields in

Year 1 (20% probability of success )D. Licensing out the technology to a corporation in another country that would reduce costs by 55% in

Year 1 (15% probability of success )



QUESTION 103A U.S. based high tech company has just built a new manufacturing operation in Beijing, China. Over the

last two months, they have been trying to recruit skilled and unskilled labor to fill the new open positions. Inaddition, the company has decided to create 2 international assignments to fill identified skill gaps.One position is for a Senior Manufacturing Manager/Director to get the operation up and running within 4more months meeting identified planned outs and the second position is for a Senior ManufacturingEngineer to deal with any engineering issues when developing the process. When trying to identify potentialinternal candidates for the Senior Manufacturing Engineering position through the skills inventory, which ofthe following skills is the MOST relevant ?

A. Adaptability with working with different people from different culturesB. Ability to speak ChineseC. Past international experienceD. Strong technical understanding of manufacturing designated product line



QUESTION 104You have decided to outsource the moving service for all expatriate assignments. After an individual ischosen and has accepted an international assignment, you provide all necessary contact information toboth parties with specific deadlines. Which of the following steps is the next step in managing the vendor ?

A. Monitoring operations for continual improvementB. Specifying objectives to the vendorC. Ensuring regular communication and reporting between partiesD. Periodic management reports



QUESTION 105What is a disadvantage of the divisional departmentalization ?

A. Focus is too narrowB. Inefficient use of human resourcesC. Disregards broader organizational considerationsD. Unity of command is lost



QUESTION 106Which of the following describes a statement that specifies the activities which the organization intends topursue and the course it has charted for the future ?

A. Mission StatementB. Vision StatementC. Organizational ValuesD. Strategic Plan



QUESTION 107Which of the following competencies is required for a global leader to succeed cross-functionally acrossgroups ?

A. Transferring knowledgeB. Establishing credibilityC. Obtaining informationD. Selling



QUESTION 108HR Management is a key factor in building competitiveness through its alignment with the organization'sstrategies. Which of the following BEST describes the functions of personnel focused on achieving thisaspect of their role ?

A. The change partner, operational, and administrativeB. The builder, strategic, and operationalC. The navigator, strategic, and operationalD. The navigator, operational, and administrative



QUESTION 109A company decides to develop a bonus program as an incentive for employees to increase the number ofcorporate-owned patents and product innovations. The human resources department is responsible formeasuring the increase in the number of patents over time and the increase in the number of R&Dprojects. Which of the following types of measure BEST describes these metrics ?

A. Results & Value creation measureB. Value creation measureC. Activity measureD. Activity & Value creation measureE. Results measure




QUESTION 110A company is evaluating its performance appraisal method for its international office in Japan. According toJapanese culture, feedback should be formal and focused around the performance of the group. Similarly,rewards should be applied evenly across those at the same level within a group and progressively increaseas you go up the hierarchy. Which of the following performance appraisal methods would be the mosteffective tool to manage their performance ?

A. Criterion referenced measurementB. Norm referenced measurementC. 360 degree ratingD. Open ended essay



QUESTION 111A U.S. based high tech company has built a R&D office in Bangalore, India. Four years have passed sincethe greenfield operation was successfully built. During this time, the new location has taken on higherpriority engineering projects and has trained and developed managerial skills of its newly recruitedmanagers in Bangalore.Headquarters wants the office to take on a new engineering project that would expand its business in theU.S. by adding a new product line. This project has been identified as the most important objective for thecorporation in the mid-term. The project is still in the phase of identifying specifications and developingmilestones, where the engineering management ream is working closely with the product manager. Themanagement team understands that it must create an international assignment program to have thisproject run smoothly. The team believes that extended business travel would be the most appropriateprogram.In order to confirm their belief, the HR manager does extensive research. The analysis shows thatextended business travel will result in $10,000,000 addition revenue in the first year and $5,000,000additional revenue in the second year due to the customization of the product to customer demand. Thecost of the program is $400,000 initial investment plus a variable cost of $100,000 per year. What is thereturn on investment in the first year ?

A. 20%B. 500%C. 250%D. 40%



QUESTION 112Which of the following addresses the range and breadth of details related to international assignments ?

A. International assignment letter of agreementB. Assignment planC. International assignment process modelD. Company policies



QUESTION 113Which of the following actions is a PRIMARY deterrent against employees organizing to form labor unions?

A. Developing an alternative dispute resolution mechanismB. Employer encourages a participative style managementC. Creation of work councilsD. Creation of codetermination requirements



QUESTION 114What should be the first step when developing a global HR strategic plan ?

A. Identify HR vision and goalsB. Assess HR resources available to implement planC. Determine how each HR tactical activity aligns with organizational goalsD. Identify S.M.A.R.T. HR objectives that align with organizational goals



QUESTION 115An organization is creating an incentive pay plan for its global executives. Due to time pressures, the HRDirector is not able to perform a complete analysis as to the measures that should be evaluated for eachexecutive. Therefore, since the focus of the organization this year is on meeting revenue targets in order toreach break-even in 2 years, the HR Director and CEO recommend to the Board of Directors an incentiveplan for each executive tied to this year's revenue only. Which of the following statements is true in regardsto the incentive pay plan?

A. This is not an effective executive incentive pay plan because it does not have a sunset clauseB. This executive incentive pay plan is not a win-win situationC. This is not an effective executive incentive pay plan because it does not incorporate goals line of sightD. This is not an effective executive incentive pay plan because it does not aligned with the organizational

goals and objectives



QUESTION 116A U.S. based high tech company is considering building a R&D office in Bangalore, India. Which of thefollowing factors is the LEAST relevant in considering whither to build a new global enterprise or not?

A. Transfer capital earned to headquartersB. Workforce costsC. Financial incentivesD. InfrastructureE. New market penetration

Correct Answer: ESection: (none)Explanation


QUESTION 117Which of the following cultural ramifications affect the design stage of global training developmentprocess?

A. Some culteres expect only positive comments about trainers, not candid commentsB. Some culteres perfer lectures, not role-playing andfacilitationsC. Some culteres perfer not admitting certain problems because of "losing face"D. Some cultures learn deductively, not inductively



QUESTION 118Which of the following describes the ability of an instrument to measure what is intended to measure?

A. VarianceB. EffectivenessC. ReliabilityD. Validity



QUESTION 119A company decides to pursue an international assignment program to fill a new position in its new office inBeijing, China With the assistance of the human resources professional, the management team hasfinalized a list of job-specific selection criteria of the ideal candidate for the fole. During the interviewingprocess, they utilize various tools to isolate out the success factors. After deciding on the candidate and theindividual accepting the offer, the human resources professianal works with vendors to provide cross-cultural training before and during the assignment and plans all the logistical details for the relocation. Thehuman resource professional also assists the individual by providing contacts and setting up meeting to

orientate the expatriate before and during the assignment, ie mentors, expatriate community, ect. In thisscenario, which of the following actions items were forgotten to ensure a successful interationalassignment?

A. Recognize the entire scope of the international assignment experienceB. Provide appropriate trainingC. Establish realistic expectationsD. Conduct thorough assessment of the candidates



QUESTION 120Which of the following would NOT impact the effectiveness of the transfer of training?

A. Pressure amongst colleagues not to perform new skillsB. Lack of reinforcementC. Fear of changeD. Lack of aqtiude



QUESTION 121According to the McKinsey 7-S framework, which of the following is identified as a hard S?

A. StaffB. SystemsC. Shared valuesD. Skills



QUESTION 122A company is in the process of defining its global competency model. One of the competencies that havecome into question is the ability to build consensus as a key attribute todefine a successful global leader.The reason it has come into question is that in some countries, like Japan, it is a sign of weakness forleaders to build consensus around all decisions made. This scenario is an example of which of thefollowing types of tensions common in global expansion?

A. Global integration vs. local responsivenessB. Localization vs. privatizationC. National culture vs. organizational cultureD. Standardization vs. localization

Correct Answer: C



QUESTION 123Which of the following is NOT a pay survey?

A. Published surveysB. Job evaluationC. In-house surveysD. Utilization




QUESTION 124A company has planned and executed an a successful 3-year international assignment of an individual toits new office in Beijing, China. The individual has three more monthd on assignment before returning tothe United States. The expatriate has repeatedly e-mailed and called leaving messages with both the homecountry manager and the human resources professional in orger to inquire about his new role after theassignment, but has not received any response. In response, the international assignee has gotten moreanxious, which has affected his productivity. Which of the following outcomes is NOT likely as a directresult of the above scenario?

A. Individual quits after returning from the assignmentB. Successful repatriationC. Brownout of the individualD. Host country manager facilitates the response regarding his career growth



QUESTION 125Which of the following scenarios does NOT usually lead to driving global organizational change?

A. Operational problemsB. Initiative to reduce costsC. Response to competitive threatD. Turnover in a region

Correct Answer: DSection: (none)

Explanation


QUESTION 126Amongst the following stages of the merger & acquisition process, when does HR usually play the largestrole?

A. M&A prospects identifiedB. M&A strategy formulationC. Integrate operationsD. Due diligence



QUESTION 127The Operations department focuses on providing goods and services to the customer in an efficient,effetive, timely manner. Which of the following is NOT a responsibility of Operations?

A. CostB. ProductivityC. QualityD. Distribution channel



QUESTION 128An organization has decided to utilize a geographic organizational structure. It has several officesthroughout Europe and one office in Asia, in particular, in Shenzhen, China. Although the European officesare very well integrated into headquarters, the office in China has been running fairly independently. Of thelocations, this offices has been the most resistant to expatriates entering and to developing local talent.In fact, headquarters suspects that most of the hiring and promotions have been based on nepotism. Afterperforming a global gap analysis, the global HR team has identified an initiative to identify at least threepotential cendidates for each Senior Director and VP position. Which of the following describes the BESTtactical plan to address this initiative?

A. By the end of year 1, succession plans will be developed for all Senior Directors in thecompanyB. By the end of year 1, 75% of all managers in China will be enrolled in Management 101 courese for at

least 3 hours per week and participate in mentoring programsC. All offices have developed a succession plan for Serior Director and VP positions, except for the China

officeD. 15% of positions still need a viable succession plan


Explanation/Reference:sophisticated answer.

QUESTION 129A company is considering moving its production offshore to Shenzhen, Chian. Which of the following isNOT a potential negative consequence of this strategy?

A. Large intial investment during transfer of knowledgeB. Decline in employee morale due to fear of losing their jobsC. Inhibits internal development of critical skills and knowledgeD. Loss of R&D capability



QUESTION 130Which category of employees is likely to have the widest pay range?

A. MechanicsB. Adrministrative AssistantsC. EngineersD. Executives



QUESTION 131Which of the following financial statements would you use in order to calculate gross profit margin?

A. Balance sheetB. AssetsC. Statement of cash flowsD. Income staement



QUESTION 132An individual enjoys traveling to all parts of the world, the more exotic and different, the better. Which of thefollowing global leadership characteristics identified by Black, Morison, and Gregersen does this behaviorexhibit?

A. CharacterB. PerspectiveC. SavvyD. Inquisitiveness



QUESTION 133Which of the following describes a framework a framework that links business strategies with day-to- dayactivities?

A. Organizational ValuesB. Management by Objective (MVO)C. Strategic PlanD. Balanced Scorecard



QUESTION 134When communicating cross-culturally, which of the following filters is the LEAST likely to impact and distortthe message sent?

A. CultureB. LanguageC. Non-verbal cuesD. Experiences



QUESTION 135A company has two locations and is in the domestic stage of globalization. The firm has identified anobjective to become a truly multinational corporation in 5 years in order to become competitive and reduceoverall costs of operations. Given this strategic goal, which of the following international assignments wouldresult in the highest ROI?

A. Operations executive with the following tangible costs = $180,000 salary + $70,000 allowances +$60,000 services to open up operations in the second location

B. Human resources manager with the following tangible costs = $105,000 salary + $70,000 allowances +$60,000 services to open up operations in the second location

C. Customer service coordinator with the following tangible costs = $55,000 salary + $50,000 allowances +$30,000 services to open up the market in the second location

D. Sales executive with the following tangible costs = $180,000 salary + $70,000 allowances +$60,000services to open up the market in the second location



QUESTION 136A company just posted openings for entry-level finance positions. There were 400 total job applicants. Theorganization narrows the candidate pool to 20 qualified applicants and schedules interviews with all of

them. The company offers employment to 10 applicants and 6 individuals accept the offers. What is theyield ratio of offers to interviews?

A. 50%B. 60%C. 2.5%D. 33%



QUESTION 137Which of the following is the next step in the change management process after an organization discussesthe need for change?

A. Establish a plan and a time lineB. Implement and evaluate changeC. Communicate the change planD. Prepare alternative plans



QUESTION 138Which of the following is a difference in the career management process between an individual in the homecountry vs. one an international assignment?

A. Utilization of mentoring as toolB. Understanding of cultural effects on performance appraisals and feedbackC. Use of performance appraisalsD. Importance of understanding of career planning tools that are available



QUESTION 139Which of the following factor is NOT affected by demographic considerations?

A. Business unit level strategiesB. Corporate level strategiesC. Functional strategiesD. Government and regulatory agencies




QUESTION 140You are preparing a pre-departure checklist for an individual going on an international assignment. Whichof the following items is the LEAST important to pursue?

A. Appropriate visaB. Appropriate vaccinationsC. Company site orientationD. Identify temporary housingE. Shipping goods through customs



QUESTION 141Which of the following is an example of a group incentive pay plan?

A. Piece rate planB. CommissionsC. Gainsharing planD. Profit-sharing plans



QUESTION 142Which of the following is an intangible cost of an international assignment?

A. Career support for spouse in home and host countryB. AllowancesC. Home leave for vacation back to the home country to visit familyD. Opportunity cost of potential contributions in home country



QUESTION 143Which of the following list represents core competencies that a human resources professional should

search for in order to identify potential candidates for an international assignment?

A. Appreciating cultural diversity, understanding of bigger picture, personally motivatedB. Open to change and new ideas, consensus building, understanding of biggerpictureC. Appreciating cultural diversity, open to change and new ideas, consensus buildingD. Understanding of bigger picture, personally motivated, family situation



QUESTION 144Which of the following factors is LEAST likely to affect how attractive an intermational assignment may beto a potential expatriate?

A. Employment lows in the country where the international assignment is locatedB. Opportunity for career growth and learningC. Competitive compensation consistent with corporate standardsD. Company is in the multinational stage of globalization



QUESTION 145Which of the following processes has the primary objective of creating a pool of potential employees?

A. RecruitmentB. Availability analysisC. SelectionD. Employee referral program



QUESTION 146Which of the following statements is ture?

A. In a functional organization, conflicts between functional managers and project managers areuncommon

B. Project mangers have a moderate to high level of authority in a functional matrix organizationC. Project mangers have low to moderate level of authority in a balanced matrix organizationD. In a weak matrix organization, conflicts between functional managers and project managers are

uncommon



QUESTION 147A company decides to pursue an international program to fill a new position in its new office in Beijing,China. With the assistance of the human resources professional, the management team has decided onthe ideal candidate utilizing the corporate skills inventory. The individual is fluent in Mandarin, has theappropriate technical skills, and has been in a management role for 3 years. The hiring manager presentsthe opportunity to the individual who accepts the new position. The human resource professional thenworks with its vendors to plan all the hogistival details for the relocation. The human resource professionalalso assists the individual by providing contacts and setting up meetings to orientate the expatriate beforeand during the assignment, it mentors, expatriate community, etc. In this scenario, which of the followingactions items was NOT forgotten to ensure a successful international assignment?

A. Establish realistic expectationsB. Recognize the entire scope of the international assignment experienceC. Plan the international assignment as part of a process, not an activityD. Conduct thorough assessment of the candidates



QUESTION 148An organization is in the decline stage of the organizational life cycle. It has worldwide locations throughoutNorth America, Europe, and Asia. However, it will be closing three of offices within the next two years. Thiswas joint decision made by the management team at the annual managers' meeting, which all managersabove the senior manager grade level attended. Key personnel in each of these offices are not worriedbecause they will likely be re-deployed to meet specific organizational needs. In fact, this was what hadoccurred last year to one of its offices had shut down. In addition, management has reiterated thismessage. Which of the following stages of globalization BEST describes the phase this company is in?

A. GlobalB. MultinationalC. InternationalD. Transnational



QUESTION 149Let's assume you are training assemblers on how to use the production database to enter and track dataon the status of work in process. In addition, in compliance with internal ISO 9001 procedures, you mustevaluate the status of the training for the individual as (1) performs with close supervision, (2) performs withminimal supervision, (3) capable of supervising others, or (4) extended training. Which of the following levelof learning (as described by Bloom's taxonomy) would best describe an individual who "performs withminimal supervision"?

A. SynthesisB. ApplicationC. KnowledgeD. Evaluation

Correct Answer: B



QUESTION 150Which of the following individuals' participation would add the LEAST value in the selection process to findthe most suitable candidate for an international assignment?

A. Home country co-workerB. Host country supervisorC. Another expatriate who has worked in the host countryD. Home country supervisor



QUESTION 151Which of the following functional HR goals do NOT align with the organization's long-term objective toexpand international operational capacity?

A. Develop a pool of candidate to draw on for expatriate assignmentsB. Develop selection methods to hire individuals from diverse racial backgrounds to add talent for potentialC. Develop a skills inventory to identify talents available to the company and its match to specific

assignmentsD. Develop models to better predict a person's likelihood of success or failure in foreign environment



QUESTION 152A company has two locations and is in the domestic stage of globalization. Headquarters is in the U.S.focused on R&D, and another site has been built in Asia to manufacture the product. The firm hasidentified an objective to become a truly multinational corporation in 5 years in order to becomecomponents will likely MOST benefit this company by pursuing international assignments?

A. Better strategic decision-makingB. Management controlsC. Increased collaboration globallyD. Knowledge sharing



QUESTION 153You are in the process of developing a global compensation structure. In order to ensure a balancedstrategy, you are evaluating legal differences between sites. Which of the following is NOT a common

difference that you should assess?

A. Existence of at-will employmentB. Definition of overtimeC. Rates of taxation for in headquartersD. Minimum wage



QUESTION 154Which of the following is NOT a characteristic of adult learning?

A. Problem-focused learningB. Learn through experienceC. Internal motivation to learnD. Subject-focused learning



QUESTION 155Which of the following is NOT a cultural impact on the performance appraisal process?

A. Appropriate rewards for achievementB. Aligning company systems to elicit specific individual performanceC. Value of individual vs. group performanceD. Type of feedback given



QUESTION 156Which of the following best describes the reason why continual environmental scanning is important for anorganization?

A. To train their managers more effectivelyB. To create a technologically advanced workforceC. To identify potential external opportunities and threats to an organizationD. To attract a talented pool of applicants to choose from for its workforce




QUESTION 157Which of the following is NOT a reason why corporations in the 21st century have decided to accelerate therate of their global expansion?

A. To compete with their major competitor who is in the global stage of globaliztionB. Pressure to lower costsC. Shortage of particular resourcesD. Favorable trade agreements and government policies



QUESTION 158Which of the following is an advantage of utilizing internal recruitment methods?

A. Reduces training costB. Can result in succession of promotionsC. Helps meet diversity goalsD. New ideas/talents



QUESTION 159Which of the following situations describes a plan to provide an employee with job enlargement?

A. Transferring a production worker from assembly work to Q/A inspectionB. Give ability to manager of providing his employees with job enlargement tasksC. Budgeting authority given to first level supervisorD. Giving an employee the option to participate in a dual ladder program



QUESTION 160Utilizing Briscoe and Hall's framework of defining competencies, which of the following is disadvantage ofutilizing a strategies-based approach to defining competencies?

A. May be too broad to relate to specific jobs in specific locations

B. Aligns with long-term organizational goalsC, Expensive to utilizeC. Characteristic may be interpreted differently in different countries



QUESTION 161In order to develop a global competency model for global leaders at a high tech company, a HR Managerdecides to study the connotation of specific attributes across the various office locations. Which of thefollowing types of culture would be the LFAST valuable to evaluate in order to develop a valid and reliablemodel?

A. Local cultureB. Professional cultureC. National cultureD. Corporate culture



QUESTION 162Which of the following ways does a U.S. company practices regarding industrial relations differ from theapproach of most nations?

A. Automatic representationB. Government mandate approachC. Positive approachD. Employer free speech



QUESTION 163An U.S. base Engineering Manager has been identified for a short-term six-month assignment to recruitand build a team in England. Which of the following training programs is the MOST critical to ensuresuccess on the job?

A. On-the-job trainingB. Multi-cultural team buildingC. LanguageD. Cross-cultural training



QUESTION 164According to Gregersen and Black, which of the following type of expatriate is the most likely to workthrough problems by constantly weighing the pros and cons of basing decision s on localized values vs. thecorporation's standardized procedures and processes?

A. Dual citizenB. Expatriate who "goes native"C. Homebound expatriateD. Free agent



QUESTION 165A corporation has identified an initiative to recruit and train global leaders over the next 5 year in order tobecome a truly transnational company. In order to meet this goal, the firm has identified and developed 30international assignments amongst its 10 office locations. Which of the following candidates would LEASTmatch these positions?

A. A 25-year old human resources representative working in South Korea who just started at the companyB. A 40-year old finance manager working in Africa who has been with the company for 8 yearsC. A 40-year old manufacturing manager working in Thailand who has been with the company for 5 yearsD. A 55-year old engineering manager working in the U.S. who has been with company for 10 years and

has gone on 3 international assignments



QUESTION 166Which of the following represents motivator to a culture that values asvription?

A. Defined processes and proceduresB. DiplomacyC. ChallengeD. Network



QUESTION 167Which of the following factors is NOT a significant, variable in how an individual may adjust to a new cross-cultural environment?

A. Extent of previous experience on international assignmentsB. Differences between the culturesC. Length of time international assignmentD. Family situation



QUESTION 168Which of the following factors is NOT likely an issue a human resources professional would help a family towork through to determine the appropriateness of an international assignment for the family at that time?

A. Is adventure and discovering new things characteristic of the family?B. Is the family stable and relationships currently harmonious?C. Is there a history of drug abuse in the family?D. Are the children open to moving to the host country?



QUESTION 169A company is considering moving its production offshore to Shenzhen, China. The HR Manager is taskedwith identifying the supply and demand for skilled labor, the costs of recruiting workers, and the turnovertrends in the area. When conducting this environmental scan, which of the following types of influencesbest describes these indicators?

A. Political factorsB. Economic factorsC. International factorsD. Labor market factors



QUESTION 170Productivity measures the _______and _______ of work done, taking into account the cost of theresources it took to do the work

A. quantity and qualityB. output and capitalC. input and outputD. output and quantity



QUESTION 171Which of the following is a measure of recruiting effectiveness in the long term?

A. Cost per applicant hiredB. Quantity of applicantsC. Average time required to recruit applicantsD. Turnover of hires



QUESTION 172A good MBO (management by objectives) shares all of the following aspects EXCEPT:

A. Periodic feedback about objectivesB. Goals which align with corporate level goals and strategiesC. Goals are established by the supervisor/managerD. Goals which are measurable



QUESTION 173You are assisting a highly talented engineering architect in repatriation after a short-term internationalassignment in Bangalore, India After are re-entry, there are no appropriate positions available in theorganization at headquarters. Which of the following goals is NOT a potential goal for redeploying thisindividual?

A. Maintain employee morale in the host countryB. Building a global workforceC. Sharing the recently acquired knowledgeD. Retaining the talent for the future



QUESTION 174Researchers have determined that in some cultures, informal training programs are more effective thanformal training programs. Which of the following programs is an example of a formal training program?

A. Job rotationsB. MentorsC. Cross-cultural trainingD. Knowledge management]



QUESTION 175A high tech company has decided to adopt a fun culture that inspires hard work and innovation. There arewacky, colorful pieces of furniture all around the offices, free lunch is provided on a daily basis in theirstate-of-the-art kitchen managed by gourmet chefs; all engineers are required to spend one day a week towork on something new and of their own creation. According to Trompenaars, which of the following typesof corporate cultures describe this organization?

A. The FamilyB. The Eiffel TowerC. The IncubatorD. The Guided Missile



QUESTION 176Which of the following selection methods is NOT an effective tool to determine the cultural adaptability anda suitable leadership style of an individual for an international assignment?

A. SimulationsB. Reference checksC. Work samplesD. Behavioral interviewing



QUESTION 177An organization allows its employees to make 2% of compensation contributions to a retirement plan. Afterretirement, the company promises to pay employees 50% compensation using the final pay formula. Whichof the following is this an example of?

A. Defined benefit planB. Totalization agreementC. Defined contribution planD. Lump sum payment



QUESTION 178A Singapore-based restaurant chain is experiencing phenomenal growth. The chain offers a unique fordemographic experiencing the growth of two-person income families. It offers a variety of affordable,healthy alternatives to the fast food chains. Instead of one line of products shared by the entire company,the corporation has decided its products should be regional. Each region would share a line of products,which would consist of local dishes.

Although the primary expansion vehicle is franchising, they still have several corporate-owned stores ineach region, which manage the major decisions of the company. For example, the regional corporatestores work with the franchises in the area to decide upon the local dishes that the region should serve.However, all stores are aligned with strict standardized quality practices, which all regions must adhere to.For example, after a region decides on the list of local foods it would like to serve, corporate headquartersapproves the final recipes for each region. In addition, managers from the various meet regularly to ensurethat each region's goals align with overall corporate strategic goals. For example, they have built athorough screening process to ensure the same quality of food from vendors throughout the regions.Which of the following stages of globalization would BEST align with strategic business goals ofexpansion?

A. GlobalB. TransnationalC. DomesticD. Multinational



QUESTION 179An organization is evolving from a largely domestic to a multinational company with offices around theworld. There has been some tension between the new offices and headquarters in regards to the level offreedom of each of the sites. Which of the following steps should be the next step in this changemanagement process towards further globalization?

A. Develop a cultural roadmap for the companyB. Communicate the desired change and have senior management sell the idea throughout the

organizationC. Have senior management meet to discuss and decide on the future vision for the companyD. Assess the external environment to benchmark the need for need for change



QUESTION 180You are in the process of developing a global compensation structure. Which of the following factors doseNOT contribute to a balanced and consistent compensation strategy?

A. Perceptions of fairness by employeesB. Continual communication across functions and locationsC. Cross-cultural trainingD. Assumptions of working standards understood, ie hours worked on average in a week, termination

costs.




QUESTION 181Let's assume you are a HR Manager at a high tech start-up company in its late stages with 3 rounds offunding. The firm's cash balance is $13 million, with a burn rate off $1 million/per month. It anticipates abreak-even within 1 1/2 years, and there are no plans for acquisition or IPO within the next year. Thecompany is an opto-electronics company, which is a highly specialized niche within the telecommunicationsindustry. You are building out a team for Operations, which will be made up of experienced individuals fromtop competitor. What is the most appropriate compensation philosophy for this organization?

A. Lag the marketB. Lead the marketC. At the marketD. Compensation that the ideal candidate demands



QUESTION 182An organization is in the growth stage of the organizational life cycle. It has five locations, one in the

A. S. (headquarters), two in Asia, one in South America, and one in Europe. The company has decided toutilize a geographic organizational structure. Although the foreign locations are relatively new, they arefully operational each running fairly independently.However, once a year the executive team from headquarters visits each office to meet with themanagers at each site to discuss the coming fiscal year's strategic goals and objectives. According toHannon's framework, which of the following human resource strategies BEST aligns with this type oforganizational structure?

B. Receptive HR StrategyC. Autonomous HR StrategyD. Active HR StrategyE. Reactive HR Strategy


Explanation/Reference:confirmed.

QUESTION 183Which of the following elements of a competency model allows for clear feedback to employees regardingtheir career growth?

A. Highly complex competency modelB. Highly precise competenciesC. Extremely broad competenciesD. Highly integrated competency model across the organization



QUESTION 184A company has selected a young Operations manager to start a factory operation in Malaysia over a three-year period. The assignment may extend another couple of years depending on the required transition.Which of the following programs is likely the MOST valuable to this international assignee while onassignment?

A. Programs to help manage his careerB. Creating vehicles for communication with home countryC. MentoringD. Training



QUESTION 185Which of the following BEST identifies the stages in the strategic planning process ?

A. Mission & Vision -> Determine Strategic Issues by performing a Gap Analysis, SWOT Analysis, &Benchmarking -> Strategy Formulation -> Strategy Implementation -> Evaluation & Control

B. Strategy Development -> Strategy Formulation -> Strategy Implementation -> Strategy EvaluationC. Mission & Objectives -> Strategy Formulation -> Environmental scanning -> Strategy Implementation ->

Evaluation & ControlD. Mission & Objectives -> Determine Action Plans -> Strategy Implementation -> Evaluation & Control


Explanation/Reference:truly answered.

QUESTION 186When assessing the gaps between actual and desired organizational performance, which of followingmeasures would NOT considered ?

A. Benchmarked resultsB. Training and developmentC. Individual assessmentD. Task assessment


Explanation/Reference: explained properly.

QUESTION 187Which of the following would a trainer emphasize in order to ensure that a training program focused on

developing skills for a particular job is valid ?

A. Survey comparable off-the-shelf programsB. Interview incumbentC. Interview managersD. Analyze the job description and job specifications


Explanation/Reference:approved answer.

QUESTION 188You are preparing an on-assignment checklist for an individual going on an international assignment.Which of the following items is the LEAST important to pursue ?

A. Creating avenues for communicationB. Identify school for childrenC. Cross-cultural trainingD. Moving/relocation services



QUESTION 189Which of the following is NOT likely an issue a human resources professional would help a dual careerfamily to work though to determine the appropriateness of an international assignment for the family at thattime ?

A. How will the host country workers respond to a same sex family?B. Will the accompanying spouse be able to find a job easily?C. Will the employee consider commuting instead of moving the whole family to the host country?D. How will the loss of income from one spouse impact the family and their finances?


Explanation/Reference:answer is valid.

QUESTION 190Which of the following is a difference between the recruitment and selection of an individual for a position inthe home country vs. For an international assignment?

A. Cost-benefit analysisB. Interviewing of familyC. Review of previous work samples, experience, etc.D. Reference checking


Explanation/Reference:applicable answer.

QUESTION 191Which of the following does NOT represent a strategic financial goal for a global company?

A. Effectively manage currency exchange fluvtuationsB. Decrease cost of goodsC. New market penetrationD. Increase revenue


Explanation/Reference:superb answer.

QUESTION 192A company has decided to terminate the employment of an executive for performance reasons. The HPManager to create a severance package. Which of the following factors would NOT be considered whencreating the final severance package?

A. Severity of his lock of performanceB. Length of service at companyC. Total compensation in relation to severance packageD. Notice pay protection laws


Explanation/Reference:answer is excellent.

QUESTION 193Which of the following is NOT a reason why individuals refuse international assignments?

A. Personal familial issues, like spouse is reluctant to change careers or children are already in highschool

B. No clear, identified path for career development guaranteed after the assignmentC. Financial incentives are inadequateD. Company's poor record of successful expatriations programs



QUESTION 194Which of the following challenges is faced PRIMARILY when developing a global competency model?

A. Base model only on past experienceB. View the global plan as a sum of individual country plansC. Differences in perceptions of various attributesD. Balance the day-to-day demands with strategic plans



QUESTION 195A U.S. based high tech company has built a R&D office in Bangalore, India. Four years have passed sincethe Greenfield operation was successfully built. During this time, the new location has taken on higherpriority engineering projects and trained and developed managerial skills of its newly recruited manages inBangalore.Headquarters wants the office to take on a new engineering project that would expand its business in theU.S. by adding a new product line. This project has been identified as the most important objective for thecorporation in the mid-term. The project is still in the phase of identifying specifications and developingmilestones, where the engineering management team is working closely with the product manager. Whichof the following types international assignment is the most appropriate for the product manager during thisphase of the project?

A. Extended business travelB. Long-term expatriationC. International commutingD. Localized transfer


Explanation/Reference:definite answer.

QUESTION 196Which of the following measures the level of learning achieved by the participants of a training program?

A. 360-degree feedback processB. Performance testsC. Performance appraisalsD. Pre-/post measures


Explanation/Reference:appropriate answer.

QUESTION 197The HR Manager is creating an interactive training program on recruiting for a group of 20 R&D managersas well as one for a group of 20 production line leads. Which of the following is NOT a factor to considerbearing in mind these target audiences ?

A. R&D managers have probably had similar training in the pastB. Production line leads are probably kinesthetic learnersC. For the production line lead group, the best media to present this information is a videoD. The facilitator for the group of R&D managers should be a subject matter expert that can express

content as "A" causes "B" incidents

Correct Answer: CSection: (none)

Explanation


QUESTION 198In which of the following situations do HR managers have the greatest impact on organizations?

A. Assume management roles on cross-functional projectsB. Actively participates in the long-term organizational strategic planning processC. Providing legal counsel to managersD. Evaluate and implement process improvements throughout an organization


Explanation/Reference:authenticated.

QUESTION 199Which of the following id NOT a factor when developing a compensation and benefits plan for expatriates?

A. Internal company wide pay scaleB. Compensation and benefits of expatriates in other countriesC. Compensation and benefits of local nationalsD. Compensation and benefits of peers back home


Explanation/Reference:real answer.

QUESTION 200Which of the following selection methods is an effective tool to determine the psychological readiness of anindividual for an international assignment ?

A. Standardized tests and inventoriesB. Stress interviewsC. SimulationsD. Self-assessment


Explanation/Reference:fine answer.

QUESTION 201Which of the following factors dose ONT affect the trainability of individuals?

A. Perception of environmentB. TimeC. AbilityD. Motivation


Explanation/Reference:fine answer.

QUESTION 202Which of the following is NOT a common mistake in selection procedures?

A. Ignore long-term strategic considerations and goals for the positionB. Adjusting global competencies to local culturesC. Use insufficient or not valid selection criteriaD. Choose final candidate too quickly based on time constraints


Explanation/Reference:fit answer.

QUESTION 203Which of the following factors is an incentive for company to pursue localization?

A. Market reponsivenessB. Brand integrityC. Product qualityD. Economies of scale


Explanation/Reference:real answer.

QUESTION 204An organization has decided to utilize a geographic organizational structure. It has several officesthroughout Europe and one office in Asia, in particular, in Shenzhen, China. Although the European officesare very well integrated into headquarters, the office in China has been running fairly independently. Of thelocations, this office has been the most resistant to expatriates entering and to developing local talent, Infact, headquarters suspects that most of the hiring and promotions have been based on nepotism. Whichof the following gaps does the China office NOT exhibit in this scenario?

A. Retention gapB. Skill & competency gapC. Knowledge sharing gapD. Succession gap


Explanation/Reference:absolute answer.

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