프로세스 이해 및 관리체계

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Chapter 04. 프로세스 이해 및 관리체계. 목 차. 4.1. Review of Business Process 1) 프로세스 란 ? 2) 프로세스와 기능의 차이 4.2. 프로세스의 구성 요소 1) 프로세스 표준화의 목적 2) 프로세스의 구성요소 3) SDI 표준프로세스의 특징 이해 4.3. 프로세스 저장소 1) 표준프로세스 관리 시스템 2) 규정과 프로세스와의 관계에 대한 정의 4.4. 프로세스 관리 Cycle. - PowerPoint PPT Presentation

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  • 4.1 Review of Business Process

    4.2

    4.3

    4.4 Cycle


  • 4.1. Review of Business Process
    1) ?
    2)


    4.2.

    1)

    2)

    3) SDI

    4.3.

    1)

    2)

    4.4. Cycle

    575.psd
  • 1) ?

    1)

    4.1. Review Of Business Process

    Process PI BPA

    Review .

    , , Review .

    PI

    577.psd
  • 1) ?

    Supplier

    Input

    Process

    Output

    Customer

    Resources

    /

    : ISO9000-2000

    ,

    .

    , .

    Chapter 01 Overview

  • 2)

    (Hands-off) : Baton touch

    ?

    , ,

    , ?

    ?

    , ,

    Process owner

    :

  • (Task)

    .

    ,

    .

    ,

    ..

    .

    .

    .

    , .

    , , R&D

    , SCM

    .

    2)

  • 2)

    Cross-Functional() .

    Function()

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Function

    R&D

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Function

    Task

    Task

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    Task

    Task

    Task

    Task

    Task

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    Task

    Task

    Task

    Task

    Task

    Task

    Task

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    ( )

    Task Set.

    , End To End .

    Task 5 , , .(10)

  • 2)

    Global

    Process : Who



    End-To-End Process :

    Mega
    Process

    Major
    Process

    Main

    Process

    Process

    Task

    L0

    L1

    L2

    L3

    L5

    Biz.

    Event

    Biz.

    Event

    Biz.

    Case

    End-to-End
    Process

    L4

    PAL

    SOP

    SUB-Process

    PAL

    SOP

    SDI Cross-Functional

    ..

  • 2)

    Cross-Functional

    .

    Cross-Functional .

    .

    . , . Task . Cross Function , .
  • 1)

    2)

    3) SDI

    4.2. Process

    578.psd
  • 6 `

    Fact 6 Lib
    - Y=F(X) Co-Work

    1)

    Biz

    /

    ,

    Knowledge

    ( )

  • 2)

    6 Map ( ) Input Output, . (End To End) . , . . /Task Task . task Procedure . . . . .

    SDI 6 ? .

  • , , , , ,

    Owner , , ,

    Web Based Intranet System

    2)

    ISO9000-2000,

    SDI ISO9000-2000 ?

  • 2)

    (e-SOP)

    (PAL)

    Map Map Task , Rule, SDI Audit KM/ /Issue, Version/ , Legacy
  • Drill-down Cross-function .

    Mega Process

    Major Process

    Main Process

    Process

    Sub Process

    Task

    SDI

    2)

  • Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    Major Process(L1)

    2)

    SDI

    - PAL, e-SOP .

    PAL ( Library )Level 0 (Mega Process)Value Chain Input Level 1 (Major Process)Level 2(main process)Major Plan-Do-Check Level 3(Process)Majn Level 5(Task) UI mapping / Work Flow mapping L4 component Lib.5W1H LevelGlobal Task Local Task SOP ( )Level 4(Sub process)Business Case Base L5 Cross Functional End-To-End

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    Level L4,L5

  • 2)

    SDI Level 3

    .4 Mega, 8 Major .

    Chapter 02 BOM

  • PAL, e-SOP

    3) SDI

    Global

    Process : Who



    End-To-End Process :

    B/P

    Single SDI
    Global

    Mega
    Process

    Major
    Process

    Main

    Process

    Process

    Task

    L0

    L1

    L2

    L3

    L5

    Biz.

    Event

    Biz.

    Event

    Biz.

    Case

    End-to-End
    Process

    L4

    PAL,e-SOP

    Component Base

    PAL

    SOP

    SUB-Process

    PAL : Process Asset Library
    SOP : Standard Operation Procedure

  • Task Naming Rule

    Task Type + What + Do

    Task , Task Global .

    M/D

    PDP

    B

    OLED

    Task ,

    .

    Task

    Task

    1) => + +

    Type What Do

    2) => + +

    Type What Do

    PAL Global , Single SDI Global

    3) SDI

    Type (,,, ),Major Process(, ) What Do PDCA
  • B/P

    3) SDI

    - Task Name B/M B/P .

    Who

    Where

    Why

    When

    What

    How

    PDP

    LCD

    OLED

    B

    Task Task ID Global/LocalTask Rule/

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    Task .

  • Sales Order

    Sales Order

    Local LC

    .

    .

    .

    PAL(L5)

    (L4)

    (L4)

    (L4)

    (L4)

    Component

    Component Base

    3) SDI

    - PAL Task L4

  • PAL,e-SOP

    3) SDI

    - L4 Task PAL .

    Sales Order

    Sales Order

    Local LC

    .

    .

    .

    PAL(L5)

    (L4)

    (L4)

    (L4)

    (L4)

  • R&R

    E-T-E

    B

    C

    T1

    T2

    T3

    T4

    T5

    A

    Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    PDC

    , , R&R , End-To-End

    PDC Cycle

    3) SDI

    SDI L4 Process Name.Process IDProcess OwnerRev.Total Cycle TimeTotal Process Time Process Process RuleInputFlowOutput

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    L4 .

  • SDI L5

    Who

    Where

    Why

    When

    What

    How

    PDP

    LCD

    OLED

    B

    Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    5W1H , Global/Local Global

    B/M

    3) SDI

    Task Task ID Global/LocalTask Rule/

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    L5

  • , PDC Cycle SIPOC, Cross Function ,

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Global TASK One-Stop ( Rule, Rule, , )

    Task

    Task

    Manual

    Manual

    Rule

    AS-IS

    To-Be

    Manual

    Rule

    Task Cross-function .

    3) SDI

  • EP

    KMS

    Document Digital Process .

    3) SDI

    1()2()3 () Task , Task / Task Digital Process . . .
  • Digital GE 6 2000 ,

    5

    Fulfillment

    Improve Performance Reliability

    At the Customer

    Reduces Costs

    Product Design

    Improve Product/Service Capability

    Productivity

    Drive Customer Centricity

    6

    2000

    Digitalization

    E-biz, Process Digital

    1995

    GEs Digitalization *

    * 2002 GE Annual Report Letter to Shareholders

    $3.0B

    $5.0B

    2000

    2001

    3) SDI

  • 1)

    2)

    4.3.

    585.psd
  • Process Map Task

    1)

    Sub Process Map
  • Process

    1)

  • 1)

    Issue Audit
  • 1)

    Work Place
  • 1)

    Global Rule
  • ISO 9000:2000 3.4.5 - Procedure

    : .

    ISO 9000:2000 3.4.1- Process

    :

    Process

    Procedure

    Process

    2)

    (Procedure)
  • (Procedure)

    : , ,

    .

    Global Rule

    : 3 Rule

    ,

    Rule Task .

    (Set of Task)

    /Manual , Task Rule (Manual)

    . (, )

    (Ex) : , : )

    2)

    (Set of Rules)

    3Out Rule

    3

    T

    T

    T

    T

    Mapping

    Task Mapping

    T

  • 1) Cycle

    4.4. Cycle

    618.psd
  • ,

    Rule

    PCM

    /

    Process Review Board PCM , PCM : Process Change Management

    SOP()

    Control

    CTQ

    Audit

    -

    -

    -

    -

    1) Cycle

    /
    ,

  • 1) Cycle

    Data

    (KPI)

    Action Plan

    PI

    BPA

    5DP,VSM,

    &

    Pilot,

    Issue

    / Rule

    Sub-process

    , Rule Audit

    ,

    Level 2 : Main Process

    Level 1 : Major Process

    Level 3 : Process

    PI

  • - , -

    10

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