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Chapter 04. . . 4.1. Review of Business Process 1) ? 2) 4.2. 1) 2) 3) SDI 4.3. 1) 2) 4.4. Cycle. - PowerPoint PPT Presentation

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  • 4.1 Review of Business Process

    4.2

    4.3

    4.4 Cycle


  • 4.1. Review of Business Process
    1) ?
    2)


    4.2.

    1)

    2)

    3) SDI

    4.3.

    1)

    2)

    4.4. Cycle

    575.psd
  • 1) ?

    1)

    4.1. Review Of Business Process

    Process PI BPA

    Review .

    , , Review .

    PI

    577.psd
  • 1) ?

    Supplier

    Input

    Process

    Output

    Customer

    Resources

    /

    : ISO9000-2000

    ,

    .

    , .

    Chapter 01 Overview

  • 2)

    (Hands-off) : Baton touch

    ?

    , ,

    , ?

    ?

    , ,

    Process owner

    :

  • (Task)

    .

    ,

    .

    ,

    ..

    .

    .

    .

    , .

    , , R&D

    , SCM

    .

    2)

  • 2)

    Cross-Functional() .

    Function()

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Function

    R&D

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Function

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Function

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    ( )

    Task Set.

    , End To End .

    Task 5 , , .(10)

  • 2)

    Global

    Process : Who



    End-To-End Process :

    Mega
    Process

    Major
    Process

    Main

    Process

    Process

    Task

    L0

    L1

    L2

    L3

    L5

    Biz.

    Event

    Biz.

    Event

    Biz.

    Case

    End-to-End
    Process

    L4

    PAL

    SOP

    SUB-Process

    PAL

    SOP

    SDI Cross-Functional

    ..

  • 2)

    Cross-Functional

    .

    Cross-Functional .

    .

    . , . Task . Cross Function , .
  • 1)

    2)

    3) SDI

    4.2. Process

    578.psd
  • 6 `

    Fact 6 Lib
    - Y=F(X) Co-Work

    1)

    Biz

    /

    ,

    Knowledge

    ( )

  • 2)

    6 Map ( ) Input Output, . (End To End) . , . . /Task Task . task Procedure . . . . .

    SDI 6 ? .

  • , , , , ,

    Owner , , ,

    Web Based Intranet System

    2)

    ISO9000-2000,

    SDI ISO9000-2000 ?

  • 2)

    (e-SOP)

    (PAL)

    Map Map Task , Rule, SDI Audit KM/ /Issue, Version/ , Legacy
  • Drill-down Cross-function .

    Mega Process

    Major Process

    Main Process

    Process

    Sub Process

    Task

    SDI

    2)

  • Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    Major Process(L1)

    2)

    SDI

    - PAL, e-SOP .

    PAL ( Library )Level 0 (Mega Process)Value Chain Input Level 1 (Major Process)Level 2(main process)Major Plan-Do-Check Level 3(Process)Majn Level 5(Task) UI mapping / Work Flow mapping L4 component Lib.5W1H LevelGlobal Task Local Task SOP ( )Level 4(Sub process)Business Case Base L5 Cross Functional End-To-End

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    Level L4,L5

  • 2)

    SDI Level 3

    .4 Mega, 8 Major .

    Chapter 02 BOM

  • PAL, e-SOP

    3) SDI

    Global

    Process : Who



    End-To-End Process :

    B/P

    Single SDI
    Global

    Mega
    Process

    Major
    Process

    Main

    Process

    Process

    Task

    L0

    L1

    L2

    L3

    L5

    Biz.

    Event

    Biz.

    Event

    Biz.

    Case

    End-to-End
    Process

    L4

    PAL,e-SOP

    Component Base

    PAL

    SOP

    SUB-Process

    PAL : Process Asset Library
    SOP : Standard Operation Procedure

  • Task Naming Rule

    Task Type + What + Do

    Task , Task Global .

    M/D

    PDP

    B

    OLED

    Task ,

    .

    Task

    Task

    1) => + +

    Type What Do

    2) => + +

    Type What Do

    PAL Global , Single SDI Global

    3) SDI

    Type (,,, ),Major Process(, ) What Do PDCA
  • B/P

    3) SDI

    - Task Name B/M B/P .

    Who

    Where

    Why

    When

    What

    How

    PDP

    LCD

    OLED

    B

    Task Task ID Global/LocalTask Rule/

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    Task .

  • Sales Order

    Sales Order

    Local LC

    .

    .

    .

    PAL(L5)

    (L4)

    (L4)

    (L4)

    (L4)

    Component

    Component Base

    3) SDI

    - PAL Task L4

  • PAL,e-SOP

    3) SDI

    - L4 Task PAL .

    Sales Order

    Sales Order

    Local LC

    .

    .

    .

    PAL(L5)

    (L4)

    (L4)

    (L4)

    (L4)

  • R&R

    E-T-E

    B

    C

    T1

    T2

    T3

    T4

    T5

    A

    Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    PDC

    , , R&R , End-To-End

    PDC Cycle

    3) SDI

    SDI L4 Process Name.Process IDProcess OwnerRev.Total Cycle TimeTotal Process Time Process Process RuleInputFlowOutput

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    L4 .

  • SDI L5

    Who

    Where

    Why

    When

    What

    How

    PDP

    LCD

    OLED

    B

    Mega Process(L0)

    Main Process(L2)

    Process(L3)

    Task(L5)

    Sub-Process
    (L4)

    P
    A
    L

    Global ()

    ()

    Base, Cross Function, End To End

    5W1H , Global/Local Global

    B/M

    3) SDI

    Task Task ID Global/LocalTask Rule/

    Biz.
    Event

    Biz.
    Event

    Biz.
    Case

    L5

  • , PDC Cycle SIPOC, Cross Function ,

    Task

    Task

    Task

    Task

    Task

    Task

    Task

    Global TASK One-Stop ( Rule, Rule, , )

    Task

    Task

    Manual

    Manual

    Rule

    AS-IS

    To-Be

    Manual

    Rule

    Task Cross-function .

    3) SDI

  • EP

    KMS

    Document Digital Process .

    3) SDI

    1()2()3 () Task , Task / Task Digital Process . . .
  • Digital GE 6 2000 ,

    5

    Fulfillment

    Improve Performance Reliability

    At the Customer

    Reduces Costs

    Product Design

    Improve Product/Service Capability

    Productivity

    Drive Customer Centricity

    6

    2000

    Digitalization

    E-biz, Process Digital

    1995

    GEs Digitalization *

    * 2002 GE Annual Report Letter to Shareholders

    $3.0B

    $5.0B

    2000

    2001

    3) SDI

  • 1)

    2)

    4.3.

    585.psd
  • Process Map Task

    1)

    Sub Process Map
  • Process

    1)

  • 1)

    Issue Audit
  • 1)

    Work Place
  • 1)

    Global Rule
  • ISO 9000:2000 3.4.5 - Procedure

    : .

    ISO 9000:2000 3.4.1- Process

    :

    Process

    Procedure

    Process

    2)

    (Procedure)
  • (Procedure)

    : , ,

    .

    Global Rule

    : 3 Rule

    ,

    Rule Task .

    (Set of Task)

    /Manual , Task Rule (Manual)

    . (, )

    (Ex) : , : )

    2)

    (Set of Rules)

    3Out Rule

    3

    T

    T

    T

    T

    Mapping

    Task Mapping

    T

  • 1) Cycle

    4.4. Cycle

    618.psd
  • ,

    Rule

    PCM

    /

    Process Review Board PCM , PCM : Process Change Management

    SOP()

    Control

    CTQ

    Audit

    -

    -

    -

    -

    1) Cycle

    /
    ,

  • 1) Cycle

    Data

    (KPI)

    Action Plan

    PI

    BPA

    5DP,VSM,

    &

    Pilot,

    Issue

    / Rule

    Sub-process

    , Rule Audit

    ,

    Level 2 : Main Process

    Level 1 : Major Process

    Level 3 : Process

    PI

  • - , -

    10